Forum Thread

Overall TCL rating?

convexus 28 18 March 6, 2016 at 10:53 PM
I can't find much about TCL from Google searches, so I figured I'd ask here. I know they're a top brand in China, but I don't know how their service compares here in North America. I only have a couple questions that I can't quite find an answer to:

1. How is their customer support? I've heard that Vizio is very kind on the phone, but their execution of repairs/replacements is abysmal. I don't want this happening to me when I purchase a TCL TV (Which is why I'm going with a SquareTrade warranty extension for $29.99 - Nice deal, imo).

2. On the 50FS3850 model, what's the input lag? Is it like 2 or 3 frames? An answer in milliseconds would be fine as well. All I've been able to find is a qualitative response: "It's slower than average," but how much slower is it? Will there be a noticeable lag between the time I press a button on my DualShock 4 and when the image shows up on the screen?

3. Finally, how sharp is the image on the 50FS3850 from about 9 feet away?

Thanks!

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#2
Quote from convexus View Post :
I can't find much about TCL from Google searches, so I figured I'd ask here. I know they're a top brand in China, but I don't know how their service compares here in North America. I only have a couple questions that I can't quite find an answer to:

1. How is their customer support? I've heard that Vizio is very kind on the phone, but their execution of repairs/replacements is abysmal. I don't want this happening to me when I purchase a TCL TV (Which is why I'm going with a SquareTrade warranty extension for $29.99 - Nice deal, imo).

2. On the 50FS3850 model, what's the input lag? Is it like 2 or 3 frames? An answer in milliseconds would be fine as well. All I've been able to find is a qualitative response: "It's slower than average," but how much slower is it? Will there be a noticeable lag between the time I press a button on my DualShock 4 and when the image shows up on the screen?

3. Finally, how sharp is the image on the 50FS3850 from about 9 feet away?

Thanks!
I have a couple questions Confused Do you already own this TV? If not why would you want to subject yourself to a Chinese experimental tv manufacturer Confused

Considering how the Chinese love the world wide population and how they ship children's toys with lead paint and untold serious radio-logical emanations. If I were you I would spend a few more dollars and get a name brand. Roll Eyes (Sarcastic)
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#3
I'm sure vizio's warranty/support is better than TCL's. Brands like TCL, Quasar, Hisense, etc all have some challenges and shortcomings that not everyone is willing to out up with

Get real, nobody's going to have stats like that on lag. It would be pretty rare to find that even for a brand like samsung.

The sharpness on most tv's of the same resolution is similar go to a store and compare various tv's that are the same size and resolution at 9'. Expect a TCL to look a little worse than average, but it will be similar.
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#4
I bought my parents 2 different TCL TV's several years ago, one to be a spare bedroom TV and one being used in a den. Neither has had any issues, and one of them gets hours of use each day in the den.

Are they stellar TVs? They aren't top of the line, but given the price paid and the fact they are still going about 5 years later, I think they're decent TV's. At the very least, I personally would trust TCL over most other budget brand sets.

I don't know if they still do it, but when I got one of the TCL sets years ago, they came with a 2-year warranty vs the standard 1 year. I figured getting the warranty honored would be impossible but we never needed it.

Biggest complaint I have with the TCLs is that they're a colossal pain to pair with cable boxes. Last time I tried to pair either TV to the cable remote for my parents I couldn't get a good code. So be prepared to use the TV remote and any cable box remotes, unless that has been sorted (I would imagine it probably is fixed, but admittedly, I don't know).
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#5
Quote from dale_101798 View Post :
I have a couple questions Do you already own this TV? If not why would you want to subject yourself to a Chinese experimental tv manufacturer

Considering how the Chinese love the world wide population and how they ship children's toys with lead paint and untold serious radio-logical emanations. If I were you I would spend a few more dollars and get a name brand.
TCL is one of the largest TV brands in China. Listen, Chinese products just get a bad reputation because all the good stuff stays there, while all the cheap stuff is shipped abroad to be sold (Hopefully TCL is an exception here). For the record, I don't think TCL is painting their TV's with lead paint. Please stop generalizing. Maybe next time I won't buy any German product because Volkswagen lied about their emissions reports. Or maybe I will never eat food in America again because Chipotle had a couple of salmonella scares.
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#6
.
Quote from jkee View Post :
I'm sure vizio's warranty/support is better than TCL's. Brands like TCL, Quasar, Hisense, etc all have some challenges and shortcomings that not everyone is willing to out up with

Get real, nobody's going to have stats like that on lag. It would be pretty rare to find that even for a brand like samsung.

The sharpness on most tv's of the same resolution is similar go to a store and compare various tv's that are the same size and resolution at 9'. Expect a TCL to look a little worse than average, but it will be similar.
I was hoping someone could take their own measurements of the screen. There are definitely organizations out there that test panels with their own equipment.
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#7
Quote from Pasbaldexis View Post :
I bought my parents 2 different TCL TV's several years ago, one to be a spare bedroom TV and one being used in a den. Neither has had any issues, and one of them gets hours of use each day in the den.

Are they stellar TVs? They aren't top of the line, but given the price paid and the fact they are still going about 5 years later, I think they're decent TV's. At the very least, I personally would trust TCL over most other budget brand sets.

I don't know if they still do it, but when I got one of the TCL sets years ago, they came with a 2-year warranty vs the standard 1 year. I figured getting the warranty honored would be impossible but we never needed it.

Biggest complaint I have with the TCLs is that they're a colossal pain to pair with cable boxes. Last time I tried to pair either TV to the cable remote for my parents I couldn't get a good code. So be prepared to use the TV remote and any cable box remotes, unless that has been sorted (I would imagine it probably is fixed, but admittedly, I don't know).
I won't be using it with a cable box any time soon. I got it from Costco so they tacked on an extra year of warranty. I expect them to honor it with no problems. I'm pretty excited about the modern models of TCL. Apparently the colors are pretty accurate right out of the box and they're bright as well.
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