Pinnacle rebate warning. I realize this is not a deal however if we are warning of credit cards this is equal rip off

I did 4 deals on this site for Pinnacle Studio. All of them were rejected erroneously. One they said was past the postpark date (not true). Second said it was missing proof of purchase (also not true and I offered to send them a copy of it they refused). Third they required the actual CD of a previous product. NOT a copy of one the actual CD I am not joking. NO exceptions. The last one they stated it was not a competing product. I pointed out the fact that it was on their website as an allowed rebate still no dice.

FYI I am no noob to Rebates. I sucessfully completed the crazy deals and got paid to get a laptop, printer and router. I have done thousands of rebates these are the only ones I have not sucessfully collected. I will NEVER BUY ANOTHER PINNACLE PRODUCT DUE TO THIS DEBACLE.

I know it is not a hot deal but got to agree with you, I also got rejected on 4 rebates wit studio -copy of the receipt copy of the cd ect. I do numerous rebates weekly and have not seen another so hard to communicate with and fix. I am not sure if the rebate center itself has changed or pinnacle as i have done their rebates in the past and no problems. Just a heads up if you are considering their products involving a rebate.

This should be stickied.

rebate-zone.com?

try the BBB. call the corporate offices, tell them your work for PC world or s/t. i also had a BS issue, and i told the Co. i did the purcahse from (i think buy.com) and they covered the rebate, since it was listed on their site. by the time they got back to me, pinnacle also agreed o send me the rebate, the product ended up being free. But YMMV on that. also i mentioned in one of the threads that pinnacle makes you pay extra for standard features for studio. they suck.

http://forums.slickdeals.net/show...st11440753

Quote from gimper48 : I will NEVER BUY ANOTHER PINNACLE PRODUCT DUE TO THIS DEBACLE.

Doesn't this belong in deal-talk? And I thought everyone's known for a long time that you can't trust pinnacle at all. They make crap software, crap hardware, their support is crap, and on top of that they reject rebates. I thought all of this was long known. If you buy pinnacle junk anyway, knowing this, don't come crying on hot deals because of it.

Quote from compguy : Doesn't this belong in deal-talk? And I thought everyone's known for a long time that you can't trust pinnacle at all. They make crap software, crap hardware, their support is crap, and on top of that they reject rebates. I thought all of this was long known. If you buy pinnacle junk anyway, knowing this, don't come crying on hot deals because of it.

I've been here a looooooooooooong time and I never knew there was an issue with Pinnacle. I appreciate OP's post & time taken to share his experience with us. TU & rep from me

Your gripes about "crap software, crap hardware, their support is crap" don't belong on HD. But I see no problem with posting about companies that have a track record of fraudulent rebate denials in HD, and keeping it in HD until enough people see it (mods will eventually move it to DT).

This is no different than this week's thread about Classic Closeouts or any other company engaging in scams or fraud.

The companies that do this crap should be exposed in whatever forum (online or not) gets the most exposure. It's the only way to make them pay for their bad behavior.

Quote from gimper48 : I did 4 deals on this site for Pinnacle Studio. All of them were rejected erroneously. One they said was past the postpark date (not true). Second said it was missing proof of purchase (also not true and I offered to send them a copy of it they refused). Third they required the actual CD of a previous product. NOT a copy of one the actual CD I am not joking. NO exceptions. The last one they stated it was not a competing product. I pointed out the fact that it was on their website as an allowed rebate still no dice. FYI I am no noob to Rebates. I sucessfully completed the crazy deals and got paid to get a laptop, printer and router. I have done thousands of rebates these are the only ones I have not sucessfully collected. I will NEVER BUY ANOTHER PINNACLE PRODUCT DUE TO THIS DEBACLE.

I too have had many problems with Pinnacle and also swore to never ever purchase their product again. I came across an interesting site recently and used it to complain about a NewEgg problem I had. As soon as I posted it within hours, I received a response from NewEgg in how they could make things right. You may want to also try it: http://www.resellerratings.com/

Bought the Pro USB HD stick a while back; got my rebate back in 8 weeks, no hassles. Software is absolute garbage but there are excellent free titles that do everything I want them to do. Hardware is problem-free 9 months later.

I know nothing of Pinnacle. But maybe there needs to be a sticky/forum for deals that go bad. I've had other outfits (Sony for one) kick back valid rebates repeatedly. In that case it wasn't Sony directly, but contractors they hired to process the rebates. When the contractors failed ro perform, Sony didn't want to hear about it and wouldn't make good on the commitment.

I'm also not new to rebates. I keep copies of everything and follow up. Doesn't always work with some vendors and they sure won't get any of my business again if a rebate is involved.

going to check out. thanks for the heads up

Quote from compguy : Doesn't this belong in deal-talk? And I thought everyone's known for a long time that you can't trust pinnacle at all. They make crap software, crap hardware, their support is crap, and on top of that they reject rebates. I thought all of this was long known. If you buy pinnacle junk anyway, knowing this, don't come crying on hot deals because of it.

Real nice, compguy. That was some real SD hospitality. The OP has only been a member for about a year. He probably was not aware that pinnacle was a problem. I don't usually go in for the software deals, but I had not heard that pinnacle was bad. Try to be a little less condescending and a little more understanding next time.

I had bought two softwares from Pinnacle in the past... And I received the rebates within 8 weeks (I didn't even had to call)... And for competitive/Upgrade rebates you need to send original CD or First page of manual (Original)...