Forum Thread

click on notifications dont open frontpage alerts most of the time

mspasadena 75 March 14, 2016 at 08:21 PM
i have galaxy note 4 and i have noticed this issue a lot where you will see frontpage alerts via push notifications and when you click on it from the notifications list it will not open the app or go to the frontpage alerts list. it has been random at best but off late this has been problematic a lot.

Also sometimes i will get 3 push notifications for the same deal and only 1 out of 3 of those will lead back to the deal page. this has been happening at random as well and happens once a while.

thank you

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#2
I may be wrong, but I think what is happening is this: if you receive an individual FP notification, it will take you directly to the deal it references. But Android consolidates notifications from the same source, so if you receive multiple FP notifications, it becomes one on the notification list. When that occurs, we send you to the Frontpage because we don't know which deal you are interested in.

Now, if there is something different than the above occurring (which there may be), please let me know and we'll dig deeper. But the above is what first comes to mind.

- Jeff
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#3
Jeff. i understand the behavior you are referring to, which is not the issue here. if i have 10 front page notifications combined into 1, while in any other app, if i pull down the notifictions list and click on the combined FP notification item, it should switch to slickdeals app and open the frontpage of deals with all the deals etc, thats what is not happening. u would click on the consolidated FP item and it will not open or switch to slickdeals app. i am yet to test if the same issue happens while on the home screen (not in any app) and clicking on the consolidated FP item.
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#4
Quote from mspasadena View Post :
Jeff. i understand the behavior you are referring to, which is not the issue here. if i have 10 front page notifications combined into 1, while in any other app, if i pull down the notifictions list and click on the combined FP notification item, it should switch to slickdeals app and open the frontpage of deals with all the deals etc, thats what is not happening. u would click on the consolidated FP item and it will not open or switch to slickdeals app. i am yet to test if the same issue happens while on the home screen (not in any app) and clicking on the consolidated FP item.
Ah okay thanks for clarifying. We will investigate this issue. Can you possibly let me know which android device you are using and what OS version of Android you are on? It might be device specific as we haven't had this widely-reported. Thanks!
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#5
The device i have is Samsung Galaxy Note 4 running Android 5.1.1 at this time.

The issue has been at random at best i feel and have tried to narrow it down to the few scenarios under which i have seen it happen the most
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#6
Quote from mspasadena View Post :
The device i have is Samsung Galaxy Note 4 running Android 5.1.1 at this time.

The issue has been at random at best i feel and have tried to narrow it down to the few scenarios under which i have seen it happen the most
Ah okay. So sometimes the combined push takes you to the app, and sometimes it does not? We are trying to reproduce on this end and haven't been able to as yet.
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