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FreedomPop Samsung Core Prime LTE Smartphone - $29.99, Free Shipping, and Free Trial pack

hornman 4 10 April 5, 2016 at 01:25 PM in Review
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I signed up for the Freedom $29.99 Samsung Galaxy Core Prime phone through Slickdeals.com. I received a non-working phone about a week later. I promptly contacted Freedompop, but did not receive an answer until about a week after receipt of the phone. The Tech representative emailed that it was a battery problem and that a battery was being mailed. I still have not received a battery, and it's now one week since the Tech said it was being sent. I also noted that my usage time should be reset, but that has not happened. There is no good excuse for mailing a phone to me that has not been tested. There is no good excuse for taking several weeks to resolve the problem, assuming that it will get resolved. And, there is no excuse for not resetting my initial usage time since I have not yet had the ability to use the phone Freedompop sent to me. By the way, my research indicates that the problem is a phone problem, not a battery problem. On a scale of 1 to 10 (1 being the lowest), I give this company a rating of 1 on service and 1 on equipment at this time. If I had known what to expect I would I would have avoided dealing with this company. It's possible that I'm the only one who has experienced problems like this, but I suspect there are many more.
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#2
Completely agree with you on this. This company is no good and their service is atrocious. I would call them and demand a different phone. They are trying to stick me with saying that I did not request a no phone. Don't take their shit.
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