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dale_101798 3,699 604 April 5, 2016 at 06:42 PM More Amazon Deals
I bought a EVGA GTX 970 [amazon.com] 3DMARK gives excellent scores but from the 1st power up the fans run at 100% [sounds like it anyway] the fans running full out all the time is so noisy that using the computer is a genuine pain in the butt. I have DL'd the EVGA Precision X19 utility [evga.com] and it recognizes the video card but no matter what settings I choose I can't quiet those fans down.Mad

I was thinking that maybe something was wrong with the motherboard, a GIGABYTE GA-B85M-GAMING 3 [amazon.com] but using a different video card doesn't have the fan(s) run out of control so I doubt that the MOBO is at fault. Truth be told I have not tried [because I just thought of it] checking the BIOS to release control of the video card. LMAO Dang can it be that simple? here's crossing fingers bounce

I bought the whole PC as a Newegg kit in MAY 2015 but I didn't get around to building it until 3 days ago. I checked but there are no warranties now.Roll Eyes (Sarcastic) I had intended to use this PC solely for Mechwarrior Online [mwomercs.com] Stick Out Tongue
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#2
What sort of temperatures does the card/tool read? sounds like possibly a faulty temperature sensor that is forcing the fans to run - you could also test setting the fans at 100% and seeing if it actually gets louder or not via the tool to check if it really is 100%

Id imagine you would still have a warranty through EVGA, I would contact them if you have not already - possibly also via your credit card if you used one to buy it
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#3
Try the video card in another computer
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#4
Quote from slapshot136 View Post :
What sort of temperatures does the card/tool read? sounds like possibly a faulty temperature sensor that is forcing the fans to run - you could also test setting the fans at 100% and seeing if it actually gets louder or not via the tool to check if it really is 100%

Id imagine you would still have a warranty through EVGA, I would contact them if you have not already - possibly also via your credit card if you used one to buy it
I would agree, seems to be more of a problem with the card and it should have a warranty yet. I would start with EVGA after making sure you have bios updates for both the card and motherboard.

OP you have all your drivers installed right?
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#5
Last night my wife gave me a list of honey do's. I will work on the computer after I get those things out of the way.

Nvidia's Geforce Experience has found and installed 364.72 WHQL certified drivers.

I'll check the BIOS when I get a chance.
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#6
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#7
What power supply?
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#8
Thanks for the links, one of them refers to a cable that could be rubbing one of the fans. I didn't think that is what was happening but it prompted me to take the video card out and inspect it.

I didn't find a wayward cable but I did discover that a 16v .10 uf MLCC [mouser.com] flush mount ceramic capacitor was missing. The original solder points were still there on the circuit board, I could see where the MLCC had broken off of the circuit board & left solder behind. Roll Eyes (Sarcastic) How could that happen? Confused I don't know but I now have a new project for tomorrow.

I found an old AMD video card that has the exact part on it. I'll swipe that capacitor to use on the newer video card. I'll keep you posted.
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#9
Quote from dale_101798 View Post :
Thanks for the links, one of them refers to a cable that could be rubbing one of the fans. I didn't think that is what was happening but it prompted me to take the video card out and inspect it.

I didn't find a wayward cable but I did discover that a 16v .10 uf MLCC [mouser.com] flush mount ceramic capacitor was missing. The original solder points were still there on the circuit board, I could see where the MLCC had broken off of the circuit board & left solder behind. Roll Eyes (Sarcastic) How could that happen? Confused I don't know but I now have a new project for tomorrow.

I found an old AMD video card that has the exact part on it. I'll swipe that capacitor to use on the newer video card. I'll keep you posted.
EVGA will probably replace that for you. Have you tried contacting them?
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#10
Quote from bcotran View Post :
EVGA will probably replace that for you. Have you tried contacting them?
I just sent the email, waiting now.

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Last edited by dale_101798 April 7, 2016 at 08:49 AM
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#11
The warranty expired in February Frown

Update, I sent an email to Chris @ EVGA thanking him but I found that there was no warranty left on this video card.

I just got a reply: Jawdrop

"I am very sorry for any confusion, but I can confirm that your product is within warranty and has warranty until 2/10/2018. If you can please just let me know which of the two processes described below that you would prefer and I will submit this request for you.

1. Standard RMA

· After approval, you will be responsible for shipping the product to EVGA, following our shipping guidelines.

· Upon receipt of your product, without damage, EVGA will ship via ground shipping to you within 1-3 business days. You may pay for expedited shipping at the time of the RMA request, but the 1-3 business day processing time is in addition to shipping.

2. Standard Cross-Ship RMA

· After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.

· EVGA will ship via ground shipping to you within 1-3 business days.

· You will then be responsible for shipping your defective product back to EVGA, following our shipping guidelines.

· Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.

· The complete refund process may take 3-5 business days.
"


Now this is customer service! I chose the Standard RMA
Now I feel giddy nod
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Last edited by dale_101798 April 7, 2016 at 10:59 AM
#12
glad to hear. Hope the RMA fixes it, keep us posted. I have had several eVga GPU and never had to RMA but its good to hear they are standing behind it
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#13
I'm going to bet that that cap fell off before the solder cooled in the factory, or through some glitch with a pick and place it never even reached the card.
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#14
Here's the latest. The RMA was approved and I have received all the information I need to pack it up and send it off.

I'll ship it tomorrow.

EVGA I love you hug
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#15
I shipped the card today at 3 PM. It will be delivered to EVGA in Brea, California on Monday before 3 PM. 3 to 5 days after I should have my replacement card. I'm curious if I'll get a new one or a refurbished unit but yes/no isn't really that important to me.

Cleaning up loose ends:
Slapshot136 asked about temperatures, the utility wouldn't work for me. I suspect the missing ceramic MLCC was at fault for that.

jkee asked if I could try the card in a different computer, Yes I did try that, same thing but this was before I realized there was a missing part.

AkumaX asked about the power supply, It's a Corsair 750 Amp that is actually overkill for this motherboard & video card combination.

LiquidRetro asked, OP you have all your drivers installed right? Yes all drivers and firmware are current.

I am in waiting mode now.
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