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Help contacting MySurvey

claylove 64 12 April 14, 2016 at 09:28 AM in Question
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Does anyone know a good way to contact MySurvey?

My account suddenly became inactive last week after I tried to log in to close out a diary survey when I was out of the country, and it's been over a week without any replies to the emails I tried to send from their contact form on their website. I've tried to send direct emails, but they just bounce back. Does anyone know an email address that might work? I'd appreciate any help!

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#2
Have you tried? ➡ carol@mysurvey.com

also try contacting them re [uot;https]
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Last edited by victor4461 April 14, 2016 at 10:36 AM
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#3
Quote from victor4461 View Post :
Have you tried? ? carol@mysurvey.com
I have, and it bounces back immediately. I was surprised because that's an email I saw on their site, but it hasn't worked for me.
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#4
i added another link on top
"How can we help you?"

Quote from claylove View Post :
I have, and it bounces back immediately. I was surprised because that's an email I saw on their site, but it hasn't worked for me.
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#5
Quote from victor4461 View Post :
i added another link on top
"How can we help you?"
I appreciate the help, thanks! I have sent a couple of emails from that link, and it's been over a week with no reply to any of them. I'll probably send another, but I'm just not sure why it's so hard to contact someone.
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#6
Try calling them since Lightspeed is the parent company of Mysurvey.


Lightspeed Research
3 Mountain View Road
3rd Floor
Warren, New Jersey 07059-6711
United States
tel: (908) 605-4500




Quote from claylove View Post :
I appreciate the help, thanks! I have sent a couple of emails from that link, and it's been over a week with no reply to any of them. I'll probably send another, but I'm just not sure why it's so hard to contact someone.
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Joined Jun 2006
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#7
Quote from victor4461 View Post :
Try calling them since Lightspeed is the parent company of Mysurvey.


Lightspeed Research
3 Mountain View Road
3rd Floor
Warren, New Jersey 07059-6711
United States
tel: (908) 605-4500
Repped for all your help, thank you again! I had tried calling them at a different number with no luck, but through the number you left I was able to at least get in touch with someone who took my email and is trying to get it taken care of.
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