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Arris SURFboard SB6121 DOCSIS 3.0 Cable Modem (Refurbished) EXPIRED

SiriusBlk 1,604 3,864 April 27, 2016 at 08:51 AM in Modems (4) More Amazon Deals
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Promoted 04-27-2016 by Randy71 at 03:39 PM View Original Post
Woot via Amazon has Arris SURFboard SB6121 DOCSIS 3.0 Cable Modem (Certified Refurbished) for $29.99. Shipping is free with Prime or if you spend $49 or more. Thanks SiriusBlk

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Written by Randy71

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Edited April 27, 2016 at 11:32 AM by BostonGirl
Certified Refurbished Arris SURFboard SB6121 DOCSIS 3.0 Cable Modem for $29.99 + FS (Prime) (Woot via Amazon)

http://www.amazon.com/gp/aw/d/B00...ard+SB6121

About this item
Features

This Certified Refurbished product is manufacturer refurbished, shows limited or no wear, and includes all original accessories plus a 90-day warranty
Requires CABLE Internet Service, if not sure your provider is CABLE call them to confirm
Compatible with ALL Major CABLE providers like Comcast/Xfinity, Cox, Charter, Time Warner, Mediacom, Bright House
Internet download speeds up to 172 Mbps and upload speeds up to 131 Mbps based on your Cable provider service
Good for streaming Video and gaming on multiple devices at a time
If you purchase something through a post on our site, Slickdeals may get a small share of the sale.
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71 Comments

1 2 3 4 5

Featured Comments

"For those of you, like me, who want to own your modem and not rent from Comcast, a word of advise from my personal experience. Only buy new and even then carefully inspect the packaging. If there is any indication the the factory wrapping has been tampered with return it. The other posts about Comcast and previously registered MAC ID is absolutely true."

- This is from the Amazon page. Apparently if anyone has used the modem with Comcast before, they won't activate it. Was going to buy, but since it is refurbished, it isn't worth the risk for me that Comcast won't activate it. Unfortunately Comcast is my only option for an ISP.

Good deal, but buyer beware if you have Comcast.
The last time this deal cropped up I purchased one to upgrade my fathers ancient cable modem. The unit would not activate and Comcast phone support asked me to take it to the local Comcast store. They informed me that the Mac address was already assigned to a Comcast customer and refused to release it even though I had the invoice and modem with me and the CS agent literally scanned the barcode sticker affixed to the modem. Amazon has a great return policy but buyers beware.
Clarification for you folks worried about not being able to activate with Comcast.

"http://mydeviceinfo.xfinity.com/device.php?devid=292"

The Comcast leased SB6121 will no longer be activated on our network. However, customer-owned SB6121(Retail) will be activated.

The problem here is that you are purchasing a refurb. If this device used to belong to Comcast, then Comcast won't activate it. If however, the device used to belong to a person (NOT COMCAST) then it can still be used with Comcast right now.

What this means is that the box can't belong to Comcast. You are trusting that the seller isn't selling you Comcast-owned equipment. If they are selling Comcasts equipment, the device will probably have a Comcast logo on it, and you won't be able to use it with Comcast because the firmware is no longer considered acceptable. True customer-owned devices shouldn't have the firmware problem, but since its your box Comcast will allow you to use it because they don't have to accept responsibility for it having firmware issues. Make sense? I believe this has something to do with the modem acquisition by Arris. These were all supported when they were Motorola devices with Motorola firmware.

So in other words, if you use Comcast and are considering a purchase of this refurbished device, probably best to make sure that the Amazon seller is the original purchaser of the device. Like the seller should have bought it themselves from a reputable store like Best Buy or Walmart or something. If not, steer cleer.

Hopefully that clears it up for you. Good luck lol... or just buy one of several actual retail modems instead to avoid the issue altogether! Use the link I provided to find out which devices are available retail, and ALWAYS be leary of this when purchasing someone elses jun- er em I mean modem.

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#3
"For those of you, like me, who want to own your modem and not rent from Comcast, a word of advise from my personal experience. Only buy new and even then carefully inspect the packaging. If there is any indication the the factory wrapping has been tampered with return it. The other posts about Comcast and previously registered MAC ID is absolutely true."

- This is from the Amazon page. Apparently if anyone has used the modem with Comcast before, they won't activate it. Was going to buy, but since it is refurbished, it isn't worth the risk for me that Comcast won't activate it. Unfortunately Comcast is my only option for an ISP.

Good deal, but buyer beware if you have Comcast.
Reply Helpful Comment? 8 0
#4
The last time this deal cropped up I purchased one to upgrade my fathers ancient cable modem. The unit would not activate and Comcast phone support asked me to take it to the local Comcast store. They informed me that the Mac address was already assigned to a Comcast customer and refused to release it even though I had the invoice and modem with me and the CS agent literally scanned the barcode sticker affixed to the modem. Amazon has a great return policy but buyers beware.
Reply Helpful Comment? 6 0
#5
Good deals on surfboards lately but I really want a decent deal on a SB6190 or at least an SB6183
Reply Helpful Comment? 0 0
#6
TU just to troll those who come and start the good ol' song about EOL Smilie
Reply Helpful Comment? 0 3
#7
Giving it a try. Had Time Warner, moving to RCN (some newer company)
Reply Helpful Comment? 0 0
#8
Awesome post op. Needed something like this!
Reply Helpful Comment? 0 0
#9
Seems like a real problem if Comcast won't activate the modem. Is this a rare problem or common?
Reply Helpful Comment? 0 0

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#10
Quote from ActorMikeBiddle View Post :
Seems like a real problem if Comcast won't activate the modem. Is this a rare problem or common?
I am wondering also. How often does this happen with refurbished modems and comcast not activating. Please any feedback will help a lot Thanks
Reply Helpful Comment? 0 0
#11
Quote from WhyCantIGetName View Post :
Giving it a try. Had Time Warner, moving to RCN (some newer company)
rcn isn't new it's all about your area that you live in with cable co's
Reply Helpful Comment? 0 0
#12
Quote from sportsdls View Post :
"For those of you, like me, who want to own your modem and not rent from Comcast, a word of advise from my personal experience. Only buy new and even then carefully inspect the packaging. If there is any indication the the factory wrapping has been tampered with return it. The other posts about Comcast and previously registered MAC ID is absolutely true."

- This is from the Amazon page. Apparently if anyone has used the modem with Comcast before, they won't activate it. Was going to buy, but since it is refurbished, it isn't worth the risk for me that Comcast won't activate it. Unfortunately Comcast is my only option for an ISP.

Good deal, but buyer beware if you have Comcast.
i agree with the issue of comcast not activating it. my father in law had it installed but the guy who came to do the installation refused and didnt know how to activate the modem as it was refurbished and registered to someone else. we made a call to Comcast and spoke to a an agent who could indeed activate it. so its an issue that requires a few hurdles.
Reply Helpful Comment? 0 0
#13
Quote from pinksyd View Post :
The last time this deal cropped up I purchased one to upgrade my fathers ancient cable modem. The unit would not activate and Comcast phone support asked me to take it to the local Comcast store. They informed me that the Mac address was already assigned to a Comcast customer and refused to release it even though I had the invoice and modem with me and the CS agent literally scanned the barcode sticker affixed to the modem. Amazon has a great return policy but buyers beware.
This happened to me too. I bought a used modem on eBay and they refused activate. I was able to get a tech to manually add it to the network. it worked for 2 hours then it just stopped working. They explained to me that it was because different regions have different firmware and moving from one location and then forcing the firmware on could break the modem.
Reply Helpful Comment? 0 0
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#14
will Comcast let u use if u have triple play deal [don't need to use phone, but part of the deal]
Reply Helpful Comment? 0 0
#15
Clarification for you folks worried about not being able to activate with Comcast.

"http://mydeviceinfo.xfinity.com/device.php?devid=292"

The Comcast leased SB6121 will no longer be activated on our network. However, customer-owned SB6121(Retail) will be activated.

The problem here is that you are purchasing a refurb. If this device used to belong to Comcast, then Comcast won't activate it. If however, the device used to belong to a person (NOT COMCAST) then it can still be used with Comcast right now.

What this means is that the box can't belong to Comcast. You are trusting that the seller isn't selling you Comcast-owned equipment. If they are selling Comcasts equipment, the device will probably have a Comcast logo on it, and you won't be able to use it with Comcast because the firmware is no longer considered acceptable. True customer-owned devices shouldn't have the firmware problem, but since its your box Comcast will allow you to use it because they don't have to accept responsibility for it having firmware issues. Make sense? I believe this has something to do with the modem acquisition by Arris. These were all supported when they were Motorola devices with Motorola firmware.

So in other words, if you use Comcast and are considering a purchase of this refurbished device, probably best to make sure that the Amazon seller is the original purchaser of the device. Like the seller should have bought it themselves from a reputable store like Best Buy or Walmart or something. If not, steer cleer.

Hopefully that clears it up for you. Good luck lol... or just buy one of several actual retail modems instead to avoid the issue altogether! Use the link I provided to find out which devices are available retail, and ALWAYS be leary of this when purchasing someone elses jun- er em I mean modem.
Reply Helpful Comment? 5 0
Last edited by thejin410 April 27, 2016 at 04:01 PM
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