Buying an XPS 15, how'd I do?
04/27/2016 03:36:40PM Agent (TIP_Ramirez Ro): "Hi Bob How are you doing today? I hope everything is doing fine. How can I help you?"
04/27/2016 03:36:53PM Bob: "Hello, I wanted to see if I could get a price match on the xps 15 with Lenovo's."
04/27/2016 03:37:42PM Agent (TIP_Ramirez Ro): "Glad chatting in. I will be happy to assist you with the info you need"
04/27/2016 03:38:05PM Agent (TIP_Ramirez Ro): "We do actually offer a price-matching program here at Dell. For us to successfully process a request, however, the major specs of the systems have to be exactly alike line per line. If you can provide the links (one from the third party vendor; and anothe"
r link from Dell) which you'd like to be matched, I can go ahead and have this reviewed really quick for approval.
04/27/2016 03:38:34PM Bob: "It is exactly. And okay"
04/27/2016 03:38:47PM Bob: "http://ecomm.dell.com/dellstore/basket.aspx?c=us&l=en&s=dhs&cs=19"
04/27/2016 03:38:52PM Bob: "http://shop.lenovo.com/SEUILibrary/controller/e/web/LenovoPortal/en_US/cart.workflow:ShowCart?shopping-menu-selected-line=cart&menu-id=currentcart"
04/27/2016 03:39:52PM Agent (TIP_Ramirez Ro): "thank you for the link, Kindly give me a minute or two to check that for you please."
04/27/2016 03:40:37PM Bob: "thank you"
04/27/2016 03:43:10PM Agent (TIP_Ramirez Ro): "Please bear with me, I'm still checking on your system. Please give me a minute more."
04/27/2016 03:43:29PM Bob: "ok"
04/27/2016 03:44:26PM Agent (TIP_Ramirez Ro): "by the way, can you please verify the link from dell, I was not able to access the link as the link is your save cart online. how about the link of the system before saving it to your cart?"
04/27/2016 03:45:20PM Bob: "http://www.dell.com/us/p/xps-15-9550-laptop/pd?oc=dncwx1630s&model_id=xps-15-9550-laptop this one?"
04/27/2016 03:45:58PM Agent (TIP_Ramirez Ro): "thank you, checking "
04/27/2016 03:50:32PM Agent (TIP_Ramirez Ro): "the link from lenovo is not showing me the specs of the system, can you also please provide the link before saving the cart ?"
04/27/2016 03:51:29PM Bob: "http://shop.lenovo.com/us/en/laptops/ideapad/y700-series/y700-15-inch/ It's this one, but customize to fit the xps specs"
04/27/2016 03:52:37PM Agent (TIP_Ramirez Ro): "thank you"
04/27/2016 03:53:40PM Bob: "np, i hope you can match it"
04/27/2016 03:54:11PM Agent (TIP_Ramirez Ro): "hmm it says the page you are looking for no longer exist "
04/27/2016 03:55:25PM Bob: "It's working on my side."
04/27/2016 03:55:40PM Agent (TIP_Ramirez Ro): "let me go try it again here"
04/27/2016 03:57:17PM Agent (TIP_Ramirez Ro): "one moment please"
04/27/2016 03:58:07PM Bob: "ok"
04/27/2016 04:00:33PM Agent (TIP_Ramirez Ro): "one moment, still checking the specs here "
04/27/2016 04:01:25PM Bob "no problem"
04/27/2016 04:02:15PM Agent (TIP_Ramirez Ro): "thnak you, may I ask how long you intend to keep the system before you want to upgrade or replace it?"
04/27/2016 04:02:52PM Agent (TIP_Ramirez Ro): "sorry bout the last message it was just a chat history I just press the wrong button here "
04/27/2016 04:02:54PM Bob: "About 3-5 years. Until the next replacement."
04/27/2016 04:03:06PM Agent (TIP_Ramirez Ro): "almost done checking with specs for both system"
04/27/2016 04:03:08PM Bob: "oh okay"
04/27/2016 04:03:11PM Bob: "thank you"
04/27/2016 04:07:02PM Agent (TIP_Ramirez Ro): "Thanks for holding. I've already submitted a request for this unit you're looking to price-match and was informed that because of the difference in their specs versus what Dell carries, I was not able to secure an approval. If you are interested in getting this system still though, what I can do to help is I can go check for the best and final price of the system instead. I just need to know if you belong to any company or organization that's affiliated with Dell.
04/27/2016 04:08:12PM Bob: "No I am not"
04/27/2016 04:08:39PM Bob: "If you can make the price below 1500, I will be able to buy it."
04/27/2016 04:09:54PM Bob: "The specs should all be the same."
04/27/2016 04:10:03PM Agent (TIP_Ramirez Ro): "all right let me see what else I can do here for you In order to check on accurate prices which includes shipping and tax as well as the estimated delivery date, I'll have to create a Dell customer profile for you first. Could you please verify your na"
me, billing-shipping address, email and phone number please?
04/27/2016 04:10:30PM Bob:"**********"
04/27/2016 04:11:46PM Agent (TIP_Ramirez Ro): "thank you or the info"
04/27/2016 04:16:51PM Agent (TIP_Ramirez Ro): "You may qualify for discounts through an eligible employer, if you are a student (or buying for a student), associated with the military, or affiliated with an association. Do any of these apply to you?"
04/27/2016 04:19:17PM Bob: "Buying for a student."
04/27/2016 04:20:01PM Agent (TIP_Ramirez Ro): "cool! we can apply discount to your purchase "
04/27/2016 04:20:53PM Bob: "How much?"
04/27/2016 04:21:24PM Agent (TIP_Ramirez Ro): "We also have here a loyalty program called Dell Advantage Program, where you would be getting a 5% value of your purchase in form of a giftcard, which will be sent to your email 10-20 days after your order has been shipped out. You will also get a free 2n"
d business day delivery applied to your purchase. Not only that, you will also receive monthly exclusive offers on computer, electronics and accessories.
04/27/2016 04:22:21PM Bob: "Does it cost anything to join?"
04/27/2016 04:23:47PM Agent (TIP_Ramirez Ro): "Dell Advantage is a FREE program designed for our loyal customers which allow you to get the best deal plus 5% back through a Dell eGift card that you can use on your next purchase, 2nd day shipping for free and exclusive offers from us delivered via e-ma"
04/27/2016 04:24:33PM Bob: "Okay, so if I joined would that get my price down to around 1500?"
04/27/2016 04:25:00PM Agent (TIP_Ramirez Ro): "currently working on with the bets price here "
04/27/2016 04:25:36PM Bob: "thank you"
04/27/2016 04:26:52PM Agent (TIP_Ramirez Ro): "one moment please"
04/27/2016 04:27:30PM Bob: "ok"
04/27/2016 04:27:37PM Agent (TIP_Ramirez Ro): "To make sure you're aware of the options, the computers has no MS Office so I highly recommend that you get the,MS Office 365 Personal, comes with all MS Office applications( word , excelc , powerpoint , outlook , access and publisher )and is an annual s"
ubscription for $69.99 for 1 system. Shall we add it?
04/27/2016 04:29:42PM Bob: "No, I'm trying to keep the price as low as possible."
04/27/2016 04:31:36PM Agent (TIP_Ramirez Ro): "I understand that you are on a with budget, however getting the ms office pre download in your system once it arrives will save you more time "
04/27/2016 04:33:01PM Bob: "If you can get me that xps 15 with the highest configuration under 1500, sure ill take it."
04/27/2016 04:35:02PM Agent (TIP_Ramirez Ro): "almost done"
04/27/2016 04:35:23PM Bob: "ok"
04/27/2016 04:36:53PM Agent (TIP_Ramirez Ro): "thnak you so much for waiting"
04/27/2016 04:37:16PM Bob: "no worries"
04/27/2016 04:37:22PM Agent (TIP_Ramirez Ro): "here is my best and final price :
Total ECO Fee:
Final Price: $1,489.86"
04/27/2016 04:37:29PM Agent (TIP_Ramirez Ro): "How does this appeal to you?"
04/27/2016 04:37:42PM Bob: "The same specs?"
04/27/2016 04:37:51PM Bob: "I can agree with that"
04/27/2016 04:39:02PM Agent (TIP_Ramirez Ro): "yes"
04/27/2016 04:39:02PM Bob: "Can you send me a link, or invoice?"
04/27/2016 04:39:17PM Agent (TIP_Ramirez Ro): "http://www.dell.com/us/p/xps-15-9550-laptop/pd?oc=dncwx1630s&model_id=xps-15-9550-laptop"
04/27/2016 04:40:00PM Bob: "No I mean witht he discount xD So I can buy it"
04/27/2016 04:40:27PM Agent (TIP_Ramirez Ro): "that is for the XPS 15 Non-Touch for $1829.99 with :
6th Generation Intel Core i7-6700HQ Quad Core (6M Cache, up to 3.5 GHz)
Windows 10 Home, 64-bit, English
16GB DDR4-2133MHz; up to 32GB (additional memory sold separately)
512GB PCIe Solid State Drive
VIDIA® GeForce® GTX 960M with 2GB GDDR5
15.6" FHD (1920 x 1080) InfinityEdge
04/27/2016 04:42:17PM Bob: "Can you show me where I can buy it."04/27/2016 03:36:29PM
04/27/2016 04:43:55PM Agent (TIP_Ramirez Ro): "Please understand that since we adjusted the price manually I will not be able to give you the quote number, but you can place the order with my best price if you lace your order over the secured chat, or over the phone. would you like me to assist you pl"
acing the order or would you like me to set you up for a call back?
04/27/2016 04:43:58PM Agent (TIP_Ramirez Ro): "*place"
04/27/2016 04:45:30PM Bob: "Can you save this? And give me a call in two hours?"
04/27/2016 04:46:26PM Agent (TIP_Ramirez Ro): "certainly! just to clarify your best phone number is
04/27/2016 04:46:36PM Bob: "correct"
04/27/2016 04:48:26PM Agent (TIP_Ramirez Ro): "alrighty! we will give you a call then after two hours to assist you placing the order It is important for me to make sure that I am able to cover everything, is there anything else that I can assist you with today?"
04/27/2016 04:49:47PM Bob: "No that's it, thank you very much for helping me out!"
04/27/2016 04:50:21PM Agent (TIP_Ramirez Ro): "My pleasure! I greatly enjoyed chatting with you today! Please be the first one to disconnect by hitting "Exit" in your chat box (beside the COPY and PRINT icon) and you'll be directed to the chat survey. You will need to disable the pop up blocker of you"
r web browser. It will be greatly appreciated. Thank you for choosing Dell. Kindly spare a few seconds to answer the survey. I'll be happy to hear your feedback.