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Freedompop

Vortell3 5 10 April 29, 2016 at 03:31 PM in Request (2)
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Does the warranty on re-certified cover everything a manufacture warranty would? For instance waterproof on hydro icon? I have spend hours trying to convince reps that it is a manufacture spec the one supervisor even asked me from proof in form a of a website. The site below should prove it well enough. I got two of these phones as secondary emergency phones and maps to keep in cars both had the clips to lock the back cover on effectively. So they would most likely not be waterproof. Now they said that it was only ip5... so as of right now i would rate freedompop service and the re-certified stock as well below average. 2/2 failures and hours to try to resolve and issue caused by them.

https://www.kyoceramobile.com/hydro-icon/

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I would think so but with this company they are a joke. I know this is free service but the customer service is non existent. I had an issue with one phone and they replaced it but am having the same problem with the new phone and it is the same model. They are saying that I am outside of the replacement time even though the only reason that is is because they stop responding to emails and then keep asking me to try this and that.

I would say good luck with this company.
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