Forum Thread

Convert free year of Office 365 Personal to Home?

barotropic 1 10 May 9, 2016 at 06:01 AM
Has MS made another whiplash-inducing about-face??

I just bought a Lumia 950, which includes a year of Office 365 Personal.

But my family already has a 5-user Office 365 Home subscription. No problem, right? Last year in the same scenario with a different MS product, when I redeemed the offer, the MS site recognized my existing Home subscription, and offered to convert the year of Personal to 9 months of Home. Perfect!

Yesterday when I expected the same offer, the site had a bizarre message about deactivating all my other users in order to add the free year to my account. And no method to convert it to Home. Online chat with a rep seemed to confirm that limitation.

Anyone have any recent info on this? Confused Is my free year of Office 365 Personal now useless? I can't imagine what Microsoft is thinking - just seems to irritate current customers.



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Microsoft is turning into the Comcast of the software industry. They don't give a rats a$$ about their customers. Frown
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