Forum Thread
Amazon Discounts, Deals and Coupon Codes

New Amazon "Price Match" Policy

DrWhatMan 17 18 May 11, 2016 at 10:02 PM in Other More Amazon Deals
Deal
Score
+1
7,329 Views

Thread Details

Last Edited by DrWhatMan May 11, 2016 at 10:21 PM
Not sure how, "new" it is, but it surprised me, and it is honestly making me contemplate removing my Amazon Prime membership.

According to Amazon, they have ceased price matching refunds for items that have a change in price any time after the initial purchase has been made. Their only exception is only if it applies to TVs.

In this situation, the savings wasn't much, but it was enough for me to warrant wanting the refund applied. This just seems like an idiotic policy (to me anyways, sure it is saving them money, but not sure how much in the long run). Because if it were a brick and mortar store, I could just go in return it, and purchase it at the new price.

So for example:
$30.00 on the 9th
$15.00 on the 11th

They wouldn't provide a refund for the $15 difference.

Just as a heads up if no one already knew, and if this was already passed around here, sorry for bothering you guys.
If you purchase something through a post on our site, Slickdeals may get a small share of the sale.
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited music, unlimited video streaming & more. If you're not a student, there's also a free 1-Month Amazon Prime trial available.

74 Comments

1 2 3 4 5

Sign up for a Slickdeals account to remove this ad.

Joined Oct 2013
L7: Teacher
2,542 Posts
1,856 Reputation
Pro
#2
Great news here...don't really need customer service next time
Reply Helpful Comment? 0 0
#3
I found this out last week. I think it's because of those new companies that have been tracking prices and providing customers with information when prices drop so they can get refunds. I don't see how it saves Amazon money when the item allows for free returns (though not all items offer this). If I can ship something back to them for free and order the new item at a lower price, they have to pay shipping both ways, which can often cost them quite a bit more than if they had just done the price refund. Either way, it's extra trouble for me, and something that I wish they wouldn't have changed Frown
Reply Helpful Comment? 0 0
#4
Quote from asthepotter View Post :
Either way, it's extra trouble for me, and something that I wish they wouldn't have changed Frown
They "changed" what they price matched a long time ago ..you're just really late to the party.

In regards to returns...it's best you read their rules.

"Free Returns" happen with defective/not as described items. Misuse their criteria to return any item (in this case buyers remorse since you found a better price)....and they can easily provide you with a free ban hammer.
Reply Helpful Comment? 0 0
#5
if you bitch enough they'll still do it. I got a $10 refund on my kindle.
Reply Helpful Comment? 0 0
#6
As Amazon is taking more and more marketshare and putting competition out of business, their consumer-friendly policies are slowing getting chipped away at.

Definitely don't want Amazon to become the next Newegg in that regard.
Reply Helpful Comment? 0 0
Joined Nov 2006
Hail to the King, baby
4,260 Posts
1,964 Reputation
#7
Found this via reddit: http://imgur.com/fAwnA3B

Apparently this new policy started just a couple of weeks ago. This thread should be titled PSA and be getting a lot more attention. Amazon is getting less and less customer-friendly and my days of doing business with them are numbered.
Reply Helpful Comment? 0 0
#8
This happened to me (wouldn't refund the difference on the price that went down two days after order) so I returned the item for a refund and reordered at the cheaper price ($30 savings) It just doesn't make sense to do it this way.
Reply Helpful Comment? 0 0
Last edited by jjon90 May 20, 2016 at 01:01 PM

Sign up for a Slickdeals account to remove this ad.

#9
I agree this thread should be getting more attention, I couldn't find it yesterday and I started a thread. my thread was deleted so I searched again and found this
Reply Helpful Comment? 0 0
#10
Agree with this
Reply Helpful Comment? 0 0
#11
Thanks for the heads up, OP!
Reply Helpful Comment? 0 0
#12
I thought this happened years ago.
Reply Helpful Comment? 0 0
Joined Aug 2007
Temporally unavailable
27,324 Posts
3,617 Reputation
#13
Quote from string3599 View Post :
I thought this happened years ago.
It did. But they are getting stricter. Less customer credits.
Reply Helpful Comment? 0 0
Joined Feb 2008
I Love Sports
31,530 Posts
5,566 Reputation
Pro
#14
Monopoly.
Reply Helpful Comment? 0 0
#15
This is the worst policy I've encountered.

I literally order a mower off Amazon at full price $199.99, it hasn't been delivered yet, now It's $160 I asked for a price adjustment and I haven't been able to get anywhere via chat, phone or email. They said to go ahead and refuse delivery, get a refund and reorder it. WHAT?! Why make things that difficult?

I don't want to reship a damn mower. I also don't want to be screwed out of a better deal. This is pretty stupid and I sure let them know that too. Now I wait for them to consider the banhammer on me.
Reply Helpful Comment? 0 0
Page 1 of 5
1 2 3 4 5
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard