Forum Thread

How reliable is discover's extended warranty?

shishand 168 51 May 25, 2016 at 11:03 AM
My warranty for my laptop is almost up and I'm considering getting extended warranty either from Dell or try discover's extended warranty.

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1

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#2
Dell's will most likely be better. Which machine do you have?
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Vague questions receive vague answers . . . . . .
#3
To use the Discover "warranty" they first tell you that you must take the laptop to a shop and get a diagnosis. Most shops will charge you $90+ just to do that. Frown

Dell will most likely do some troubleshooting over the phone and then just fix your system.

SquareTrade has great service, but I'm pretty sure that you have to buy their warranty within a month or so of buying the system.
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#4
In my experience, Dell will usually capitulate on repairs readily, meaning not many hoops to jump through before they send a tech/parts. I remember calling Gateway customer service back in the day just to get replacement parts. I'd literally just sit there and agree with whatever they told me to do, while not actually doing it.

I even bought a Dell extended warranty after DW's laptop crapped out AFTER the original warranty expired. Then a couple days later I filed a claim and they replaced the mobo, HDD and screen (I forget what the issue was, this was a few years ago).
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#5
get the one from dell.
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#6
thanks guys, will go with the dell. i have the xps, its a bit expensive so its worth it. thanks again!
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