Problems with FreedomPop service..the phone is fine
Last December I paid $109 for a Samsung Galaxy S4. Worked beautifully other than a few places in far south Texas where there was no coverage.
Where I live near Dallas coverage is solid, as shown on their map. About a month ago I discovered I could no longer use this phone outside my home network. I went thru all the steps to reset it and upgrade/update, etc. Still wouldn't work. I finally called their tech support...OMG...I got some little man with a thick accent and I had to make him slow down so we could half way communicate.
Every few minutes, he would tell me to wait a minute. I would sit a few minutes and finally ask if he was still there. He always sounded like he just woke up. Then he would tell me to do all the things I had already done and that I had told him I had already done. After about four or five times of this, he never responded again so I finally hung up. I don't think he had any idea how to fix it.
My son, an IT person and great with electronics, sat down with it and could not get it to work except with this home network. A box popped up, as I had seen before, and it tells you to click here for PREMIUM VOICE SERVICE. My son clicked on it and now I have service. Then I find out that it will cost me $3.99 a month to use that service...seems it has something to do with the Sprint network.
I wanted a phone with FREE service PERIOD. Now my free service is $3.99 a month. I can't help, but wonder if this is their way of punishing those of us who hardly ever use the phone. I realize $3.99 a month is a tiny charge but for someone who will not receive a social security check for most of this year (they overpaid me for six or seven years and are taking it out of nine months of this year), these tiny amounts add up.
I have emailed them for support in hopes I can get someone who knows what they are doing but has anyone else had this same problem where they take away your service and find a way to charge you?
I had been recommending FreedomPop to everyone before this and one friend, for sure, went with their service. I cannot recommend them ever again because I would feel badly if my friends got the same bad service I got.