Forum Thread

Need Help With My Smart TV(Geek Squad Cant Figure it out)

lakerchick4life 974 36 June 18, 2016 at 06:36 PM
Im hoping someone here who is familiar with TVs can help me figure out this mystery. We have the UN55F7100AFXZA 55 inch Samsung Smart TV, have had it since November 2013, never had a problem with it(Got it from best buy on black friday and we have the geek squad warranty through 2019) we have it plugged into a Belkin Surge Protector since we dont have enough plugs(my XBOX ONE is plugged into the wall so need to plug the TV into the surge protector)
For the past month..for absolutely NO reason at all, the TV will turn itself off and then immediately back on(Will turn itself off, say SMART TV and turn on as normal) then it will be fine for the rest of the day..does this at all hours of the day, 5pm, 8pm, midnight, usually in the late afternoon..the motherboard has been replaced, the lamp was replaced, some sort of belt was replaced and still it keeps on happening..smart timer is OFF, eco solution is OFF, so have no idea why this keeps on happening..not sure what else needs to be replaced other than the TV itself..anyone have any ideas would really appreciate it thank U

17 Comments

1 2

Sign up for a Slickdeals account to remove this ad.

Joined Jun 2005
Let Sleeping Dogs Lie
5,848 Posts
2,388 Reputation
#2
Does this sound like the issue have you tried turning off the internet connectivity?

http://www.tomsguide.com/answers/...-turn.html

I have the exact same problem. My Samsung suffered from the horrible firmware problem reported for months and months now. After doing everything suggested on the many threads about similar problems, including a factory reset, eventually we got it fixed. Or so it seemed.

Now, it cycles through the same BS every single time it's turned on. It hangs for a while not responding to the smarthub button, then reboots, turning off then on, on its own. Then it hangs again, telling me it's updating if the smarthub button is pressed, which takes anywhere from 1 to 15 minutes!!! Then it reboots itself again, and THEN goes to the smarthub when the button is pressed.

It does this every time, without fail, occasionally going through that whole cycle again one time more before we can actually use the TV.

This is well past asinine, and I honestly want to jump onto some sort of class action lawsuit at this point. This is very obviously some sort of critical error on Samsung's end, that they are either unwilling or unable to fix.

is this you ?

http://www.avsforum.com/forum/166...oting.html

Hi everyone I have a strange issue with our TV hoping someone here can figure out what the problem is
We purchased the un55f7100afxza TV from Best Buy in November 2013, we are under warranty til 2019..For the past few weeks, every night between the hours of 8-11PM the TV will turn itself off and back on(last night it happened at 9:15PM). We will be watching TV, try to change the channel(or try to raise the volume) and there will be no response, like the TV freezes, then it will turn itself off, reboot in 2 seconds and everything will be fine. We have TWC DVR and the DVR box stays on so its not that. We had a geek squad technician come here Tuesday and replace the motherboard AND lamp, and at night, same thing happened, and it happened again last night too, like clockwork, so it doesn't make sense, another technician is coming here Saturday to check it out but have no idea what it could be. The TV is already on the latest firmware, he installed it after he changed the parts so its not that it just happened out of the blue, started about 3 weeks ago so if anyone knows what this might be please let me know




My wifi card/chip is definitely shot, it's plugged directly into the router with a LAN cable. The firmware is definitely the most recent update, confirmed repeatedly.

But yes, it seems to completely reinstall the entire smarthub update and who knows what else, every...single...time the TV is turned on.
My boyfriend has a Samsung Smart TV, and he's never had an issue with it until recently. Every time we turn the TV and press the Smart Hub button, it begins an update, which lasts for ever and ever. We turn the TV off and on to see if it will help, but alas, the same thing happens again. I'm curious to know if anyone else is suffering from this same malfunction? We just want to watch our Amazon Prime and we can't due to our Smart Hub always updating. Any suggestions on how to fix this problem?

is this you?

http://www.avsforum.com/forum/166...-help.html

https://www.reddit.com/r/Chromeca..._randomly/

http://www.avsforum.com/forum/166...-used.html

Try this

It's all in your settings. Get the Remote... go to Menu... PLUG & PLAY... and scroll down to AUTO PROTECTION TIME and set to OFF... or the number of hours you want the TV to turn off.

Now, hit RETURN to exit one level and go to ECO SOLUTION... and turn Energy Saving to OFF... and then AUTO POWER OFF... to OFF...

It's those settings that make the TV turn off... by itself when connected to a computer.. a design flaw in the software... for some reason the TV won't detect mouse movement and receiving a signal... only the keyboard... so it thinks no activity or something...



Try this?
http://www.hifivision.com/av-enha...-logo.html

Also might want to try a full reset and then do not update firmware/software

Also disable Anynet which is CEC for most people
Reply Helpful Comment? 0 0
Last edited by komondor June 19, 2016 at 12:37 PM
Joined Jul 2005
Toadally Irrelephant
7,622 Posts
1,199 Reputation
#3
I was going to suggest a power supply board problem, but Komondor's experience makes more sense. Still, a badly fluctuating power supply will often cause resets on the microprocessor, which could explain the observed behavior. Many people take thrown-out TVs and replace the capacitors on the power supply to make them work perfectly again, a relatively easy electronic repair.
Reply Helpful Comment? 0 0
Quote from serra View Post :
stoopid serra.
Quote from slickdeals View Post :
How did I end up here...
Joined Nov 2007
L5: Journeyman
974 Posts
36 Reputation
Original Poster
#4
Quote from komondor View Post :
Does this sound like the issue have you tried turning off the internet connectivity?

http://www.tomsguide.com/answers/...-turn.html

I have the exact same problem. My Samsung suffered from the horrible firmware problem reported for months and months now. After doing everything suggested on the many threads about similar problems, including a factory reset, eventually we got it fixed. Or so it seemed.

Now, it cycles through the same BS every single time it's turned on. It hangs for a while not responding to the smarthub button, then reboots, turning off then on, on its own. Then it hangs again, telling me it's updating if the smarthub button is pressed, which takes anywhere from 1 to 15 minutes!!! Then it reboots itself again, and THEN goes to the smarthub when the button is pressed.

It does this every time, without fail, occasionally going through that whole cycle again one time more before we can actually use the TV.

This is well past asinine, and I honestly want to jump onto some sort of class action lawsuit at this point. This is very obviously some sort of critical error on Samsung's end, that they are either unwilling or unable to fix.

is this you ?

http://www.avsforum.com/forum/166...oting.html

Hi everyone I have a strange issue with our TV hoping someone here can figure out what the problem is
We purchased the un55f7100afxza TV from Best Buy in November 2013, we are under warranty til 2019..For the past few weeks, every night between the hours of 8-11PM the TV will turn itself off and back on(last night it happened at 9:15PM). We will be watching TV, try to change the channel(or try to raise the volume) and there will be no response, like the TV freezes, then it will turn itself off, reboot in 2 seconds and everything will be fine. We have TWC DVR and the DVR box stays on so its not that. We had a geek squad technician come here Tuesday and replace the motherboard AND lamp, and at night, same thing happened, and it happened again last night too, like clockwork, so it doesn't make sense, another technician is coming here Saturday to check it out but have no idea what it could be. The TV is already on the latest firmware, he installed it after he changed the parts so its not that it just happened out of the blue, started about 3 weeks ago so if anyone knows what this might be please let me know




My wifi card/chip is definitely shot, it's plugged directly into the router with a LAN cable. The firmware is definitely the most recent update, confirmed repeatedly.

But yes, it seems to completely reinstall the entire smarthub update and who knows what else, every...single...time the TV is turned on.
My boyfriend has a Samsung Smart TV, and he's never had an issue with it until recently. Every time we turn the TV and press the Smart Hub button, it begins an update, which lasts for ever and ever. We turn the TV off and on to see if it will help, but alas, the same thing happens again. I'm curious to know if anyone else is suffering from this same malfunction? We just want to watch our Amazon Prime and we can't due to our Smart Hub always updating. Any suggestions on how to fix this problem?

is this you?

http://www.avsforum.com/forum/166...-help.html

https://www.reddit.com/r/Chromeca..._randomly/

http://www.avsforum.com/forum/166...-used.html

Try this

It's all in your settings. Get the Remote... go to Menu... PLUG & PLAY... and scroll down to AUTO PROTECTION TIME and set to OFF... or the number of hours you want the TV to turn off.

Now, hit RETURN to exit one level and go to ECO SOLUTION... and turn Energy Saving to OFF... and then AUTO POWER OFF... to OFF...

It's those settings that make the TV turn off... by itself when connected to a computer.. a design flaw in the software... for some reason the TV won't detect mouse movement and receiving a signal... only the keyboard... so it thinks no activity or something...



Try this?
http://www.hifivision.com/av-enha...-logo.html

Also might want to try a full reset and then do not update firmware/software

Also disable Anynet which is CEC for most people
Yeah that post was from me..we use wifi so the TV is NOT connected by ethernet, we are on the latest firmware update..when the geek squad tech guy was here he put the TV on auto update(Before it was turned off) and the TV was reset since the motherboard was put in so everything was from scratch..eco is turned off, timer is turned off..everything is turned off that might be causing this issue..whats weird is that it never used to do it before..but now it happens every single day, just once per day, either the TV will turn off itself, go black and restart saying "Smart TV" and the TV will return to normal, or it will happen if we are trying to change the volume on the TV or change the channel, it will freeze up and a second later turn itself off and reboot..and the TV is just on a regular channel NOT on any smart TV apps its just weird geek squad cant figure it out..this thursday the final parts are coming, some kind of power connector, changing the wifi and I think that is it, basically everything has already been changed except the TV itself
And when it does turn itself off, sometimes the TV has been on for HOURS before it turns itself off, which also makes no sense..before it would happen in the late evening hours, now it can happen at 5pm, or 7pm and even sometimes midnight, but once it happens and reboots its like nothing ever happened and its back to normal
Reply Helpful Comment? 0 0
#5
I need to go back and re-read this more carefully (when I have the patience for rambling text without many paragraphs), but here are some random thoughts that may or may not be relevant.

You can try disconnecting devices connected to the tv or buy special hdmi-cec blocking adapters/cables

heat/power issues seem plausible. Dust / defective fans possible

is it connected to wifi / does it have wifi?

problems with the remote itself are possible. try putting the remote in a drawer (assuming it's ir). I've seen some dog chewed remotes do strange things. Also try removing batteries from remote and only using tv's physical buttons.

reset wifi network password wpa2 aes and disable upnp and wps, maybe a neighbor's kid is f-ing with you for their amusement.
Reply Helpful Comment? 0 0
Last edited by jkee June 19, 2016 at 03:09 PM
Joined Nov 2007
L5: Journeyman
974 Posts
36 Reputation
Original Poster
#6
Yeah the thing we have another Samsung 55 inch Smart TV and that one doesnt do any of this so Im thinking something is wrong with the TV..and it doesnt do it when the TV turns on, it can be on for HOURS before it turns itself off..they are going to replace whatever is left and will see what happens, if it still does it best buy can have the TV back we are under warranty til 2019 so we can just get a new one, unfortunately we would lose the remainder of our warranty
Reply Helpful Comment? 0 0
#7
When you say motherboard was replaced do you mean power supply? Very high chance some thing is overheating or thinks it's overheating
Reply Helpful Comment? 0 0
Joined Jun 2005
Let Sleeping Dogs Lie
5,848 Posts
2,388 Reputation
#8
have you tried not turning in networking at all and see if it still happens that will show if it is a hardware/heat issue. It seems the Samsung smart TV experience is not that good for many users. I have a friend that has 2 one has a quad processor the other a dual. He does not have the same interface for both and has had many small issues. If you get a new TV i would get a plain TV and a Roku box/Chrome/Apple TV instead. You figure for 100 bucks difference in price the Smart TVs usually cost more.
Reply Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

Joined Nov 2007
L5: Journeyman
974 Posts
36 Reputation
Original Poster
#9
Quote from ligerblue View Post :
When you say motherboard was replaced do you mean power supply? Very high chance some thing is overheating or thinks it's overheating
They called it the motherboard..the guy from the geek squad came here and took off the back of the TV and he replaced what he called the motherboard..the power supply was never replaced as far as I know..weird thing is that this does NOT happen every single day, didnt happen yesterday but happened before yesterday, will see what happens today..the TV is connected to a surge protector..that is my theory as well, that the power supply is overheating causing this to happen but the guy from the geek squad said its not likely since he said that if it was the power supply the TV wouldnt turn back on..it turns back on right away like nothing ever happened

Quote from komondor View Post :
have you tried not turning in networking at all and see if it still happens that will show if it is a hardware/heat issue. It seems the Samsung smart TV experience is not that good for many users. I have a friend that has 2 one has a quad processor the other a dual. He does not have the same interface for both and has had many small issues. If you get a new TV i would get a plain TV and a Roku box/Chrome/Apple TV instead. You figure for 100 bucks difference in price the Smart TVs usually cost more.
Yeah I can try turning it off just weird that this issue would start now considering Ive had this TV for almost 3 years now on the same settings and nothing ever happened til about a month ago
Reply Helpful Comment? 0 0
Last edited by lakerchick4life June 20, 2016 at 02:03 PM
#10
Going off of what you said I would get them to replace the tv entirely or change out the power supply
Reply Helpful Comment? 0 0
Joined Nov 2007
L5: Journeyman
974 Posts
36 Reputation
Original Poster
#11
Yeah will see what happens on Thursday and if the power supply does get replaced..they have already been here twice to replace parts(The other times to come here and see what is going on) so I think after this 3rd time if it happens again the TV will have to be replaced..the guy from the geek squad also said it might be the TV remote sensor that is the problem too since sometimes when the TV reboots itself is when the volume/channel changer are selected, it freezes up and reboots
Reply Helpful Comment? 0 0
Joined Jun 2005
Let Sleeping Dogs Lie
5,848 Posts
2,388 Reputation
#12
Quote from lakerchick4life View Post :
They called it the motherboard..the guy from the geek squad came here and took off the back of the TV and he replaced what he called the motherboard..the power supply was never replaced as far as I know..weird thing is that this does NOT happen every single day, didnt happen yesterday but happened before yesterday, will see what happens today..the TV is connected to a surge protector..that is my theory as well, that the power supply is overheating causing this to happen but the guy from the geek squad said its not likely since he said that if it was the power supply the TV wouldnt turn back on..it turns back on right away like nothing ever happened



Yeah I can try turning it off just weird that this issue would start now considering Ive had this TV for almost 3 years now on the same settings and nothing ever happened til about a month ago
There could have been an update or change on the Samsung side.
Reply Helpful Comment? 0 0
Joined Nov 2007
L5: Journeyman
974 Posts
36 Reputation
Original Poster
#13
Quote from komondor View Post :
There could have been an update or change on the Samsung side.
Yeah already checked, a new update came out a few weeks ago and the geek squad tech installed it..in fact after that update things got worse
Reply Helpful Comment? 0 0
Joined Nov 2007
L5: Journeyman
974 Posts
36 Reputation
Original Poster
#14
Well it just happened again..was trying to turn up the volume and could see right away it was about to happen, the volume did not go up so I knew that it was about to shut itself off..so this time I paid attention to the bottom of the TV to see if I see any red light..and this is what I saw..first it shut itself off, no light..then it flashed a red light twice..the light turned off, then the TV went back on and now its back to normal
Reply Helpful Comment? 0 0
Joined Jun 2005
Let Sleeping Dogs Lie
5,848 Posts
2,388 Reputation
#15
the update before that one is stuck and it keeps trying to download or apply it. If they can actually do new board that has the actual memory for the system so the update is either gone or fully installed you will be OK otherwise get a different TV that is not smart you be the smart one and get a ROKU or whatever.
Reply Helpful Comment? 0 0
Page 1 of 2
1 2
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard