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AT&T Canada / Mexico Roaming Bonus FREE

ellicottr 64 46 June 20, 2016 at 08:52 AM in Phones (3)
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Saw this on the AT&T forum and didn't see it on SD.

For those that travel to Mexico or Canada, call AT&T Customer Care and ask for Retentions. Ask them to place the FREE Canada / Mexico Roaming Bonus on the different lines that are on your Mobile Share plan. This includes 1 GB of roaming data and unlimited talk / text.

The first agent that I spoke to did not want to give it and said that it's only for Mobile Share Value Plans with 15GB. But it was a simple conversation with the next agent. It avoids the frustration of not being able to use your phone when crossing borders or having to pay $25 or so for the Global plan, if you are just going there for a day every so often.
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Last Edited by Fox137 June 21, 2016 at 08:01 AM
For those who DO NOT have the Unlimited Data Plan:
Call C/S and asked to be transferred to retentions (Or Asked to be transfered to retentions on Chat)
Ask to be added to the Mexico and/or Canada Roaming Bonus

If the Retentions agent can't find the option for Canada / Mexico Roaming, you can have them look it up with the following feature codes:

2 codes: Mexico, IRMXLCVMD and Canada, IRCALCVMD

-Fox137
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
For People with the Unlimited Plan:
Looks like they changed this recently.. it's no longer called Mexico or Canada Roaming Bonus, it's now being called "Roam North America"

Per the website
"For no extra cost, enjoy unlimited talk and text while you travel in Canada and Mexico. Plus, use your Mobile Share Value data while you're there. Don't forget to add this feature for each device you're taking."

Instructions - At least for my account (I have the unlimited plan)

Once logged in:
Go to "myAT&T" -> "Wireless" -> "View my plan and features"
Click on "Manage" under the phone number you want to change
On the next page - scroll down and find "International" click on that
Then click on "Travel outside of the US"
Click on "Canada and/or Mexico"

On the next page, it should (at least for me) allow you to add the "Roam North America" option for $0.00

-Fox137
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92 Comments

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#3
Sweet I'm going to do this today. Thanks. Is it free to call Canada numbers also?
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#4
You can add Mexico Roaming yourself via your account on the att website.

You can also chat with retentions to get the Canada Roaming bonus added.

However... per the at&t forums, this may be YMMV though most people were able to get this added.

When I called to get mine added, the retentions rep could not find the Canada Bonus feature...

if that happens, provide them with the feature code:
There are 2 codes: Mexico, IRMXLCVMD and Canada, IRCALCVMD

She was still unable to add me to the feature even though she was able to see it on the system. Ultimately, she had to call over a supervisor and they were able to put all 4 of my lines on the Canada Bonus feature.

Good luck! This is def a worthy feature for anyone that frequents Canada/Mexico a lot, it will save you a lot of money over the regular ATT International Roaming/passport options.
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#5
I called ATT and they said my mobile share plan already includes it and I have unlimited calling, texting, and regular data usage as if I was in the states. I'm in the 20GB/month family plan (previous slick deal where I doubled my 10GB data for free). They did mention that this is for 15GB or higher, but seems like some have had luck like the OP.

edit..... first rep sounded fishy so I called back. got the bonus plan added and 1GB data max. $20 if I go over 1GB.
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Last edited by namiam June 20, 2016 at 09:44 AM
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#6
Quote from Fox137 View Post :
You can add Mexico Roaming yourself via your account on the att website.

You can also chat with retentions to get the Canada Roaming bonus added.

However... per the at&t forums, this may be YMMV though most people were able to get this added.

When I called to get mine added, the retentions rep could not find the Canada Bonus feature...

if that happens, provide them with the feature code:
There are 2 codes: Mexico, IRMXLCVMD and Canada, IRCALCVMD

She was still unable to add me to the feature even though she was able to see it on the system. Ultimately, she had to call over a supervisor and they were able to put all 4 of my lines on the Canada Bonus feature.

Good luck! This is def a worthy feature for anyone that frequents Canada/Mexico a lot, it will save you a lot of money over the regular ATT International Roaming/passport options.

Thanks for the info. I'm logged into my ATT account but can't find a place to enter the Mexico code. Where do I need to click on? TIA
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#7
They were able to add mexico but for canada everything but 1gb data per line. 1gb is good enouh for me.
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#8
Quote from vnw98 View Post :
Sweet I'm going to do this today. Thanks. Is it free to call Canada numbers also?
The rep that added it said that it is unlimited call / text to US and Canada numbers.
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#9
Even Cricket and GoPhone get this for free. ATT is so stingy with post-paid.
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#10
Quote from persian_mafia View Post :
Thanks for the info. I'm logged into my ATT account but can't find a place to enter the Mexico code. Where do I need to click on? TIA
Looks like they changed this recently.. it's no longer called Mexico or Canada Roaming Bonus, it's now being called "Roam North America"

Per the website
"For no extra cost, enjoy unlimited talk and text while you travel in Canada and Mexico. Plus, use your Mobile Share Value data while you're there. Don't forget to add this feature for each device you're taking."

Instructions - At least for my account (I have the unlimited plan)

Once logged in:
Go to "myAT&T" -> "Wireless" -> "View my plan and features"
Click on "Manage" under the phone number you want to change
On the next page - scroll down and find "International" click on that
Then click on "Travel outside of the US"
Click on "Canada and/or Mexico"

On the next page, it should (at least for me) allow you to add the "Roam North America" option for $0.00
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#11
Quote from persian_mafia View Post :
Thanks for the info. I'm logged into my ATT account but can't find a place to enter the Mexico code. Where do I need to click on? TIA
If you still don't see it after following my walk through above.. you will have to call C/S and ask for retentions.

You can give them the feature codes above if they still can't find the programs. There is no where to input the feature codes online.
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#12
Only got these 3 options -

Passport
$30.00/mo.
Includes unlimited messages sent, 120MB cellular data (overage: $0.25 per MB), and $1 per-minute calling. Package applies per device and auto-renews monthly, 2-mo. minimum required.

Passport Silver
$60.00/mo.
Includes unlimited messages sent, 300MB cellular data (overage: $0.20 per MB), $0.50 per-minute calling, and unlimited Wi-Fi access at participating hotspots in select countries. Package applies per device and auto-renews monthly, 2-mo. minimum required.

Passport Gold
$120.00/mo.
Includes unlimited messages sent, 800MB cellular data (overage: $0.15 per MB), $0.35 per-minute calling, and unlimited Wi-Fi access at participating hotspots in select countries. Package applies per device and auto-renews monthly, 2-mo. minimum required.
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#13
Quote from Fox137 View Post :
Looks like they changed this recently.. it's no longer called Mexico or Canada Roaming Bonus, it's now being called "Roam North America"

Per the website
"For no extra cost, enjoy unlimited talk and text while you travel in Canada and Mexico. Plus, use your Mobile Share Value data while you're there. Don't forget to add this feature for each device you're taking."

Instructions - At least for my account (I have the unlimited plan)

Once logged in:
Go to "myAT&T" -> "Wireless" -> "View my plan and features"
Click on "Manage" under the phone number you want to change
On the next page - scroll down and find "International" click on that
Then click on "Travel outside of the US"
Click on "Canada and/or Mexico"

On the next page, it should (at least for me) allow you to add the "Roam North America" option for $0.00
When I do this I only see mexico and its free unlimited talk text and all the data (no data caps)
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#14
Thanks OP! I see only Mexico as well. Chatted with ATT and added Mexico to all accounts . According to the rep I chatted with the Canada option has expired. Will try calling when I get a chance.
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#15
Unfortunately only Mexico for me. I actually go to Canada regularly, the Mexico is useless.
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