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Google Express Tax Overage

jkistheman 1,109 2,577 June 21, 2016 at 08:48 AM in Services (3)
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If you recently purchased from Google Express [google.com] double check the TAX charge, it's possible they may have overcharged you.

I am posting this under Hot Deals (admins can move), so it's noticeable and not overlooked. Also, I would consider it a Hot Deal when money comes back to you.

I got onto the Groupon & AMEX statement credit bandwagon. I noticed that on all my receipts, I was being charged about 12% tax instead of the shipping location at 8% tax. In my case, it was over $15 so I pursued. You will need to verify shipping location (not where you live) to confirm the tax overcharge. Customer service was quick to correct the mistake and gave me the credit, but I want others to know and double check their receipts.
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32 Comments

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#2
I've noticed that some items are shipped from different cities with different tax rates. I was charged ~10% tax b/c it was shipped out from NoCal to San Diego (8%).
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#3
This is really good info to know. I haven't made any huge purchases that I would pursue but worth looking into.
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#4
I think this works the way it does because GE literally buys products for you. They pay sales tax whenever they bought it.

On a good side this also means you get Costco cashback on those free credits Wink
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#5
Quote from doboy007 View Post :
I've noticed that some items are shipped from different cities with different tax rates. I was charged ~10% tax b/c it was shipped out from NoCal to San Diego (8%).
This is why I said to double check on where the item(s) are shipped from and not where you live.
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#6
Quote from dogeatdog View Post :
I think this works the way it does because GE literally buys products for you. They pay sales tax whenever they bought it.
This is what I was also told, albeit in different words. Think of a GE purchase as an in-store transaction, except GE is the delivery service bringing out your items to you. So theoretically, the tax charged should not be highest than whatever the highest sales tax rate in the US, minus perhaps some concession for the logistics of shipping locally (i.e. they aren't going to look for something to ship out of RI to CA if the item can be located closer.)

And OP, when you say you noticed a 12% tax rate on your receipt...have the charges hit your credit card?
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#7
Quote from jkistheman View Post :
This is why I said to double check on where the item(s) are shipped from and not where you live.
That would be very helpful. How do you do that?
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#8
Quote from jkistheman View Post :
If you recently purchased from Google Express [google.com] double check the TAX charge, it's possible they may have overcharged you.

I am posting this under Hot Deals (admins can move), so it's noticeable and not overlooked. Also, I would consider it a Hot Deal when money comes back to you.

I got onto the Groupon & AMEX statement credit bandwagon. I noticed that on all my receipts, I was being charged about 12% tax instead of the shipping location at 8% tax. In my case, it was over $15 so I pursued. You will need to verify shipping location (not where you live) to confirm the tax overcharge. Customer service was quick to correct the mistake and gave me the credit, but I want others to know and double check their receipts.

This is in their terms and conditions that tax is calculated based on where they purchase items from. Note that the taxes are initially estimated and may not reflect the final posted charge. Only go by the final receipt when your order ships. It all depends on where they fulfill your order from. It also depends if you used a promo code. Per their website:

Sales tax and promo codes:

In most states, you'll see a tax applied to your items for their full listed price, before a promo code is applied. An exception is Texas, where a promo code also reduces the item's taxable value: you'll pay tax for the price of the item minus the promotional value. Keep in mind that shoppers living in the Texas delivery area receive orders from both Chicago and Texas stores, so taxes will vary accordingly.

For example, if you use a $20 promo code for a $50 item from a Texas store, you will only be taxed for the $30 you pay for. In stores in most other states you'll pay tax for the full $50 item.

https://support.google.com/shoppi...5275?hl=en
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Last edited by practicalme June 21, 2016 at 11:33 AM

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#9
Quote from practicalme View Post :
This is in their terms and conditions that tax is calculated based on where they purchase items from. Note that the taxes are initially estimated and may not reflect the final posted charge. Only go by the final receipt when your order ships. It all depends on where they fulfill your order from.
And here is the sales tax help page: https://support.google.com/shoppi...3777?hl=en
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#10
Quote from rsveteran View Post :
And here is the sales tax help page: https://support.google.com/shoppi...3777?hl=en
Thanks for correcting me. I pasted the wrong link Smilie
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#11
Thanks for the heads up. I'll double check once my order is delivered today.

This is my first order using GE, and for sure it takes forever to get to the "in transit" stage. It will be delivered between 8:00AM-10PM (nice range) today, and it's still at the "Packed" step. I guess they're just going to pick up my order from a nearby Fry's store and just drive to my place Smilie
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#12
Quote from rsveteran View Post :
That would be very helpful. How do you do that?
I called customer service and they told me where it was shipped from, they also confirmed that the tax was incorrectly charged.

Quote from practicalme View Post :
This is in their terms and conditions that tax is calculated based on where they purchase items from.
I read this before contacting them and to find out where it shipped from. I based my correct tax off the non-promo price to play it safe. THEY confirmed THEY charged me the wrong tax amount and fixed it. I posted to make sure others don't get charged the wrong tax amount and in my experience seems to be happening often.

FYI - Now, with more research, most sites are reporting that the tax percentage to be charged should be based off the destination. Sounds correct to me, but nevertheless, I was charged more on my Google Express charges and I thought I would share.
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#13
Quote from sleekwallet View Post :
only for new accounts?
I checked and you're right. It's for new accounts only. You could probably create a new account with dummy emails.
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#14
Quote from jkistheman View Post :
I called customer service and they told me where it was shipped from, they also confirmed that the tax was incorrectly charged.



I read this before contacting them and to find out where it shipped from. I based my correct tax off the non-promo price to play it safe. THEY confirmed THEY charged me the wrong tax amount and fixed it. I posted to make sure others don't get charged the wrong tax amount and in my experience seems to be happening often.

FYI - Now, with more research, most sites are reporting that the tax percentage to be charged should be based off the destination. Sounds correct to me, but nevertheless, I was charged more on my Google Express charges and I thought I would share.
I understand why you posted it, warnings are always good. While that is true that most online shopping bases sales tax on the shipping destination, Google Express is a bit different model because they don't fulfill from a warehouse or anything. It's a shopping service that bases their tax on where they actually buy it from, as if you walked into that same store and bought it yourself.

The estimated taxes are unreasonably high on my receipts as well but when I get the final receipt at shipping, it's correct. I'm in a major market though so my orders are most likely fulfilled locally.
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#15
I have noticed, Google express charged tax for purchase a gift card. really?
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