Forum Thread

Can't login, says username not valid

~G~ 2,727 195 June 22, 2016 at 07:00 PM
This has happened once before and a site admin/coder had to fix it. I'm a legacy user and it's too short they said. Any help?



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Joined Jul 2014
L4: Apprentice
368 Posts
62 Reputation
Hi ~G~ -

Firstly sorry for the delay in response, we had to figure out what to do about this issue.

Here is the long and the short of it: because you are basically awesome and have been a longtime Slickdealer, you were here before some of our username and password criteria became more restricted. So by the time we built our apps, we check for those newer, not very strict but still there, login criteria. So when you try to log in, the app isn't accepting the ~ character in your username.

Now the good news is that we are going to fix this for you! We are going to lift some restrictions in the app that allow you to use it. The bad news is that this change will go in our next release cycle, and that is going to take a few weeks at least before it is live in the app store for you to update.

I will let you know when it is out, until then I'd suggest using our mobile web experience - from any mobile device.

Thanks, sorry for the inconvenience and have a great weekend!
- Jeff
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