Forum Thread

ANy way to hide IP address when placing an order?

house kitten 6,899 June 28, 2016 at 12:00 PM
I am trying to place an order at a company I have begun to hate. Not going to name the name right now because I don't want to make things worse. If I can get an order placed I will gladly tell the world.

Anyway... I have a gift card (small amount) given to me as a gift. I have tried to place an order to this company at least 10 times since December. My account has apparently been noted because at one point I entered a transposed credit card number and 3rd party processing dept says I should not be allowed to order. I have tried every credit card I have (6) all with 0 balance. I have tried my husbands and also my Mom's. I have tried establishing accounts under their name and still no go. I am beginning to think they are using my IP address for denial. I wish to use up my gift card and pay the balance with my credit card but for some reason I have a red light. Customer service is no help.

I am thinking of taking my tablet to a local library and see if that helps. Any suggestions and could they be basing all this on an IP address.

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#2
yes going to another place will change the IP address. However consumer ISPs do not provide dedicated IP addresses normally unless your a business customer. If they block your IP it would block a group of consumers using that address or when it changes block someone else. Most likely its your billing address they are blocking. If they will not resolve from their support you should make a BBB complaint.

If your mom has a different address they could have flagged the gift card as stolen and denying from there possibly. you really need to complain to the BBB and they will contact the co for resolution or hit them with a ding to their rating. If it's Groupon I hate them too and hope they go out of business. They kill your account if you try to order 2 of the same item with a clearly written limit of two in their product details.
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Last edited by burner1515 June 28, 2016 at 12:13 PM
#3
Is this gift card transferable or is it tied to your email address?

If it comes down to it there's always small claims court.
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#4
Quote from jkee View Post :
Is this gift card transferable or is it tied to your email address?

If it comes down to it there's always small claims court.
Transferable. Small claims court. It would cost more to file that I would get from the gift card.
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#5
Quote from burner1515 View Post :
yes going to another place will change the IP address. However consumer ISPs do not provide dedicated IP addresses normally unless your a business customer. If they block your IP it would block a group of consumers using that address or when it changes block someone else. Most likely its your billing address they are blocking. If they will not resolve from their support you should make a BBB complaint.

If your mom has a different address they could have flagged the gift card as stolen and denying from there possibly. you really need to complain to the BBB and they will contact the co for resolution or hit them with a ding to their rating. If it's Groupon I hate them too and hope they go out of business. They kill your account if you try to order 2 of the same item with a clearly written limit of two in their product details.
I have filed a complaint and got their first comment back saying it is a problem with the payment processing company they use not their problem. Its not groupon.
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#6
Quote from house kitten View Post :
I have filed a complaint and got their first comment back saying it is a problem with the payment processing company they use not their problem. Its not groupon.
That is the worst excuse in the world. If they cant get paid because the company they hire is incompetent they should at least refund your gift card.

Anyway you can sell the card on ebay (never email a buyer the code they can make claim against you and auto win), a gift card reseller site like RAISE, or craigs list etc.
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#7
Quote from burner1515 View Post :
That is the worst excuse in the world. If they cant get paid because the company they hire is incompetent they should at least refund your gift card.

Anyway you can sell the card on ebay (never email a buyer the code they can make claim against you and auto win), a gift card reseller site like RAISE, or craigs list etc.
I would rather not. If they don't want my money just refund the damn card.

Quote from burner1515 View Post :
yes going to another place will change the IP address. However consumer ISPs do not provide dedicated IP addresses normally unless your a business customer. If they block your IP it would block a group of consumers using that address or when it changes block someone else. Most likely its your billing address they are blocking. If they will not resolve from their support you should make a BBB complaint.

If your mom has a different address they could have flagged the gift card as stolen and denying from there possibly. you really need to complain to the BBB and they will contact the co for resolution or hit them with a ding to their rating. If it's Groupon I hate them too and hope they go out of business. They kill your account if you try to order 2 of the same item with a clearly written limit of two in their product details.
Same address.
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Last edited by house kitten June 28, 2016 at 01:09 PM
#8
Quote from house kitten View Post :
I would rather not. If they don't want my money just refund the damn card.


Same address.
I would give it a shot with a different address and billing information than give up and sell for a loss.
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#9
You could use a vpn and see if it works. They most likely blocked your address.
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#10
use your cell phone, or try a free vpn service
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#11
Quote from komondor View Post :
use your cell phone, or try a free vpn service
Sorry, I don't know of a free vpn service.
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#12
I'm skeptical your ip address is the issue.

When something like this happens, sometimes it helps just to wait a few days. It could be the gift card is flagged for fraud or the credit cards you keep trying are now or simply cookies in your browser / your mailing address.
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Last edited by jkee June 28, 2016 at 08:05 PM
#13
that company must have really have given your back a target if you keep getting denied via your ip. use the wifi at a friends house maybe? or a neighbors?
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#14
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#15
These days companies set super cookies that would persistently identify you as a user. You may have better luck going to the library and using one of the computers there and not yours.

Also if you can use your tablet the cookies would be different unless you logged on with a known user account. If that was the case the super cookie would get installed in any form of computer.

You may want to try creating a new user on your computer and then creating a new account on - not groupon -

I hope this helps.
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