Forum Thread

Laser printer is not printing about inch wide strip

br1ckhouse 337 50 June 28, 2016 at 01:28 PM
We got a donated laser printer (canon imagerunner 2270) for our non profit and it's not printing properly (We were told that nothing was wrong but I guess not).

When printing letter copies to the letter landscape tray (designated as letterR), everything is fine. But when doing prints to the portrait letter tray or 11x17 tray, I have about an inch wide section laterally that is missing near the top of the page. I've tested out doing scans from ADF tray, scan bed, one sided, two sided and I've ruled out any issues with the scanner or duplexing.

If the issue is only related to the printing process, what might be the problem and is there any guess to how costly or complex of a problem this is? This machine could be a game changer for us as we needed a machine for 11x17 prints. We're willing to invest some funding for repairs but not if there's a chance that it'll be too costly or too difficult to repair.

I know there's a limit to how much can be troubleshot over the web but I always get good info from this forum so I'd thought it wouldn't hurt to ask. Thanks in advance.



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I would look at changing out the drum

If you have gone thru all the diagnostics and cleaning
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I agree with br1ckhouse. change the drum. also get an air duster, turn off the printer, remove the drum and toner cartridge and dust the inside of the printer just to clean out the gunk.
After replacing the drum you might need to print like 10 blank pages to just clean it up.
Hope this helps!
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There may be a setting that is messed up. Sometimes software gets a glitch when it is installed.

I would recommend un-installing the printer software and drivers. Check for and use the most current software and drivers. If there is a glitch new software and drivers downloaded from the manufacturer would probably fix the problem.

Try installing the printer on a different computer. Doing this could help you determine if it is a hardware problem or software.
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Quote from br1ckhouse View Post :
Have you printed a test page from that tray? Through the printer(by passing a computer) if at all possible?

If the printer is printing from another tray normally I'd rule out the drum. Can you set the questionable tray to another paper size and see if you get the same results?

I have more exp with HP and ricohs but sometimes messing with the paper tray helps. Also check the rollers on the paper tray. They should have grip and not be completely smooth. Smooth is worn out.
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