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I want to cancel this highly suspicious eBay sale, but how?

Pickngrin 256 53 July 10, 2016 at 01:49 PM
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I sold a laptop on eBay. A day or 2 later, I received an eBay msg from the "buyer" asking me to send him the tracking #. I had no payment. Then I realized that the item was showing as "paid" in my summary. I replied to the buyer, suggesting that perhaps there was a lag in payment. We had a polite exchange and the "buyer" mentioned something about having to contact his bank and thanked me for my patience.


The shipping address is in NJ, c/o a freight company with Zambia in the name. When I Googled the address, it came up as a microbrewery. Initially, the buyer's user ID was registered in Zambia. As of last night, it shows as registered in the UK.

I have been unable to file an unpaid item alert because eBay says that the item has been paid.

I called eBay last night. The rep I spoke with was not helpful. I explained my concerns. He told me that the item shows as paid in my Paypal account. It did not on my end. He said that he did not see any suspicious activity on the buyer's account.
When I reiterated my concerns, he suggested that I cancel the transaction. I asked if the buyer could leave me negative feedback and he said no.

Today I received a follow up note from the buyer claiming that he contacted his bank and that there is a "maintenance issue" and that he will keep me updated.

Strangely enough, my Paypal balance now reflects the amount of this payment, but the transaction does not show in my account. somehow, I was able to find the transaction when I clicked on 'view transaction' through eBay.

I do *not* want to ship the laptop to this individual due to the oddities of this case. I am seeking advice here.

I am concerned that if I refund the payment, that somehow I may lose that amount of money from my PP account. If I try to cancel the sale, the buyer might not agree.

How do I end this ASAP without negative consequence to me?

Thank you!
PnG

10 Comments

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#2
maybe you can call paypal and ask them why there is a credit to you account and yet no transaction history. might be a glitch from the buyers bank.
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Joined Jan 2006
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#3
I wouldn't ship it either. Contact PayPal and once you can see the transaction refund it in full. Inform the buyer that you only ship to verified PayPal addresses and that you will not ship outside the US. Let him know that you have refunded his payment in full. Make sure all communication is done through eBay's system. He may leave you negative feedback, but if he is a scammer he'll just move on to the next mark.
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As the username says ...
#4
Not only would I not ship the laptop I would do as ebay said and cancel the sale.

I would be even more concerned with this "buyer" now somehow having access to your PayPal account. Just sounds strange that now the money shows in your account without the transaction itself showing. I don't know if it is possible to do but I would try to lock my PayPal account down.
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#5
OP how much feedback does this buyer have? As someone said this could just possibly be a glitch on the system who knows. A while back I sold something on Ebay and I was actually concerned with the buyers address however I played it smart contacted him to assure if that was his address and also saw his feedback I just wanted to be safe I shipped it everything went smooth thank god. Since your the seller you make the rules you can cancel and refund the guy the money and end it their tell him Ebay canceled it or say you address isnt Paypal verified etc, but you can cancel it anytime don't need to give much explanation if you don't feel comfortable.
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just being slick
#6
How many items have you sold on Ebay and how much feedback do you have?
It's possible the item could be paid but still pending in your PayPal. If you are a new seller they will typically hold the funds until after the tracking says delivered.
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#7
Quote from fortyfour View Post :
Just sounds strange that now the money shows in your account without the transaction itself showing.
It's possible that his PayPal could be showing a balance but that balance is not available for withdraw yet because the payment is pending.
PayPal has a tendency to hide Pending transactions, if you go to the activity report your pending transactions will show up some times, or sometimes they will not, you have to refresh a few times I've found.
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#8
The same problems that protect this guy from you also protect you from him

i.e. he's a long ass aways away from you

Tell him your dog ate the laptop and it is no longer for sale
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#9
Be careful using the eBay cancel. I had a similar situation - so I did cancel due to address and eBay said oh don't worry we'll refund the buyer you don't even need to log in to PayPal. Rather than a simple refund of the transaction they did a transfer from my bank and then a refund so now my money has gone, eBay states in process, PayPal shows refunded - my worry is it says waiting for buyer to confirm refund and what happens if they don't?

I'm staying away from eBay after this - not worth the stress.
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#10
Ive seen this scam before ( I work at a bookstore that can process online orders). I can almost guarantee you he's using a stolen credit card. Paypal might be having issues processing the payment information because its probably has wrong address information
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#11
Not sure about you, but this has scam all over it. Contact the brewery under that name and ask. Chances are it was hacked. Wouldn't be the first time.
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