Forum Thread

Can't Print from Asus Laptop ... Help!

msavy11 317 25 July 14, 2016 at 06:44 PM
I can no longer print from my ASUS laptop running Windows 8.
I have been successfully printing from this laptop for years, so it's not a user error or I'm ignorant.
Here's what happened ... I used my laptop away from home and that must have reset something because now it refuses to print.

I send a doc to print. Spooler says it's printing, but nothing happens.

I have tried ...
1) removed printer and reinstalled
2) tried other printers
3) printers are all working fine and have ink
... but my laptop still refuses to produce a printed document.

I read somewhere on google that the IP address must have been reassigned when I was using a public network and that I need to rename it or something. The instructions looked too complicated to manage and now I cannot pull them back up under a search to attempt this fix.

I know the people here are knowledgeable and can help ... So, please help!

Thanks.

18 Comments

1 2

Sign up for a Slickdeals account to remove this ad.

#2
are you printing via wifi?
Reply Helpful Comment? 0 0
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#3
Quote from bouncetheman View Post :
are you printing via wifi?
No. The printer I need to print to and that currently has ink does not have WiFi capabilities.

Although, I do have one printer that is WiFi capable. No luck printing to that either.
Reply Helpful Comment? 0 0
#4
Quote from msavy11 View Post :
No. The printer I need to print to and that currently has ink does not have WiFi capabilities.

Although, I do have one printer that is WiFi capable. No luck printing to that either.
well that stumps me. if you want to renew your ip adress you could just reset your router.
Reply Helpful Comment? 0 0
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#5
Quote from bouncetheman View Post :
well that stumps me. if you want to renew your ip adress you could just reset your router.
I really don't want to do that because I'll have to reset all of my router settings. Not something that I want to tackle. Plus, I'm planning to upgrade that equipment soon.

I'm tired of this ASUS giving me headaches with it's printing quirks. This is definitely an ASUS issue and not a printer device issue.
Reply Helpful Comment? 0 0
#6
Quote from msavy11 View Post :
I really don't want to do that because I'll have to reset all of my router settings. Not something that I want to tackle. Plus, I'm planning to upgrade that equipment soon.

I'm tired of this ASUS giving me headaches with it's printing quirks. This is definitely an ASUS issue and not a printer device issue.
better change it sooner rather than later. lol.
Reply Helpful Comment? 0 0
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#7
Quote from bouncetheman View Post :
better change it sooner rather than later. lol.
I've got two, new to me, routers and I've got to find the time to research which is the best to replace the current one I've got. So, it's another project, for another day.

I can't even figure out how to do a System Restore on Windows 8 to see if that workaround will take care of the issue. That way I can go back to the last restore point BEFORE I connected to the public network when all of the printing issues began.

EDIT: The last System Restore point is AFTER I connected with the public Network. So that won't likely help! And, resetting the Router/changing the Router will only add to my problems according to commonly searched Google queries ... "my printer won't print since changing my router." Ugh!

I miss when life was simple with XP ...
Reply Helpful Comment? 0 0
Last edited by msavy11 July 14, 2016 at 07:47 PM
Joined Aug 2005
L10: Grand Master
12,661 Posts
4,824 Reputation
Pro
#8
Quote from msavy11 View Post :
No. The printer I need to print to and that currently has ink does not have WiFi capabilities.

Although, I do have one printer that is WiFi capable. No luck printing to that either.
So your connected via USB cable then or is it ethernet? Is it plugged into the same port it always has been? Have you checked both ends of the cable? Yes it's simple but you would be surprised.

When you reinstalled the drivers, please go through the steps you used.

Quote from msavy11 View Post :
I really don't want to do that because I'll have to reset all of my router settings. Not something that I want to tackle. Plus, I'm planning to upgrade that equipment soon.

I'm tired of this ASUS giving me headaches with it's printing quirks. This is definitely an ASUS issue and not a printer device issue.
Generally when you powercycle a router which is what he was referring to you don't have to reset any setting. It's not a complete router reset, think of it more like restarting your PC.

OP, In general in any tech support thread where you are having trouble, the better you describe the problem with specifics the better. So far we know you are having trouble printing after you left your home with an Asus laptop. The fact that it's an Asus Laptop is largely irrelevant as brand should not matter here.

What we need to know is What brand and model of Laptop?
It's running Windows 8 but do you mean 8.1? (BTW I would encourage the upgrade to 10 if your running 8.1 now)
What brand and model of printer are you having trouble with? I think your talking about multiple printers here, if so list them all.
How are you connected to these printers? Wifi, Ethernet, USB, bluetooth, Etc
Does the printer your trying to use show up as Online or Offline in the control panel?

Can you make sure your connected to your primary network and not a guest or neighbors network? In general connecting to a public wifi network should have zero effect on your printing. The only way I could see it having a problem would be if you manually put in IP settings and didn't change them back when you got home. However you would likely have larger networking problems such as no internet that you would notice first.
Reply Helpful Comment? 0 0
Vague questions receive vague answers . . . . . .

Sign up for a Slickdeals account to remove this ad.

Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#9
Quote from LiquidRetro View Post :
So your connected via USB cable then or is it ethernet? Is it plugged into the same port it always has been? Have you checked both ends of the cable? Yes it's simple but you would be surprised.

When you reinstalled the drivers, please go through the steps you used.



Generally when you powercycle a router which is what he was referring to you don't have to reset any setting. It's not a complete router reset, think of it more like restarting your PC.

OP, In general in any tech support thread where you are having trouble, the better you describe the problem with specifics the better. So far we know you are having trouble printing after you left your home with an Asus laptop. The fact that it's an Asus Laptop is largely irrelevant as brand should not matter here.

What we need to know is What brand and model of Laptop?
It's running Windows 8 but do you mean 8.1? (BTW I would encourage the upgrade to 10 if your running 8.1 now)
What brand and model of printer are you having trouble with? I think your talking about multiple printers here, if so list them all.
How are you connected to these printers? Wifi, Ethernet, USB, bluetooth, Etc
Does the printer your trying to use show up as Online or Offline in the control panel?

Can you make sure your connected to your primary network and not a guest or neighbors network? In general connecting to a public wifi network should have zero effect on your printing. The only way I could see it having a problem would be if you manually put in IP settings and didn't change them back when you got home. However you would likely have larger networking problems such as no internet that you would notice first.
Thanks for your response and help.

The USB cable to/from the printer/laptop is fine. When I plug it into the laptop it indicates the connection is successful by a beep.
I've tried the same USB port and the 2 others

I've repowered the Router and Modem.

I've uninstalled all printers, one by one, then plugged each one back in and let the wizard install them automatically. They all show up as connected. I have so many because I couldn't print from one, so I hooked up another thinking it was the printer that was the issue. It is not the printer, but some setting in the Asus! That's what I need help with.
I've rebooted multiple times, in fact, after every change I've made ... nothing works

thanks

Dell 720 (USB)
HP 1315 (USB)
HPC309g (wireless)


Windows 8. I have not updated to 8.1 because I run older peripherals and don't want any compatibility issues updating (if it ain't broke, don't fix it).

I'm sorry I didn't provide a lot of details in my OP, I didn't want to overwhelm the first post with lots of details that might make ppl not want to read through it all.

The reason I mentioned Asus is because there's a lot online to suggest that Asus has certain quirkiness and I was hoping that someone might know a specific fix to these problems.
Asus Q500A

I've checked the printer spooler and it's running.

I'm hooked into my network.
Reply Helpful Comment? 0 0
Joined Jul 2009
L10: Grand Master
9,249 Posts
2,201 Reputation
#10
Just to clarify:
  • You cannot print to any of the 3 printers from the laptop?
  • You can print from another device in the network?
Reply Helpful Comment? 0 0
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#11
Quote from Foreveryours View Post :
Just to clarify:
  • You cannot print to any of the 3 printers from the laptop?
  • You can print from another device in the network?
I cannot print to any of the 3 printers from the laptop.
This is a home network and I do not have another device to print from
Reply Helpful Comment? 0 0
Joined Jul 2009
L10: Grand Master
9,249 Posts
2,201 Reputation
#12
Quote from msavy11 View Post :
I cannot print to any of the 3 printers from the laptop.
This is a home network and I do not have another device to print from
phone?
Reply Helpful Comment? 0 0
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#13
Quote from Foreveryours View Post :
phone?
Unfortunately, the phone is not an option bc the wireless printer needs ink.

On a good note though, it's fixed!
Apparently the router reset and laptop reboot allowed me to scan a document. Although, the HP 1315 is not printing due to its inherent issues, at least I'm functional now

Thanks everyone! I was at my wits end.

Now, I know, reboot the router and the laptop and that will do the trick... fingers crossed!
Reply Helpful Comment? 0 0
Joined Aug 2005
L10: Grand Master
12,661 Posts
4,824 Reputation
Pro
#14
Quote from msavy11 View Post :
Thanks for your response and help.

The USB cable to/from the printer/laptop is fine. When I plug it into the laptop it indicates the connection is successful by a beep.
I've tried the same USB port and the 2 others

I've repowered the Router and Modem.

I've uninstalled all printers, one by one, then plugged each one back in and let the wizard install them automatically. They all show up as connected. I have so many because I couldn't print from one, so I hooked up another thinking it was the printer that was the issue. It is not the printer, but some setting in the Asus! That's what I need help with.
I've rebooted multiple times, in fact, after every change I've made ... nothing works

thanks

Dell 720 (USB)
HP 1315 (USB)
HPC309g (wireless)


Windows 8. I have not updated to 8.1 because I run older peripherals and don't want any compatibility issues updating (if it ain't broke, don't fix it).

I'm sorry I didn't provide a lot of details in my OP, I didn't want to overwhelm the first post with lots of details that might make ppl not want to read through it all.

The reason I mentioned Asus is because there's a lot online to suggest that Asus has certain quirkiness and I was hoping that someone might know a specific fix to these problems.
Asus Q500A

I've checked the printer spooler and it's running.

I'm hooked into my network.
Thanks for the info, very helpful. Glad you got it figured out with some easy power cycles.

Note on Windows 8. Your not receiving any Windows updates and have not for sometime. This would be a similar situation to Windows xp users. I don't know that 8.1 takes anything away really that 8 had. It does prevent you from getting updates which is dangerous. Think of 8.1 like a service pack. Yes there could be compatibility issue but probably need to be worked through since the machine goes online and is taken out of the house. You can always take an image of the machine prior to updating so you can roll back should you have a major issue. Ultimate goal here would be a win 10 upgrade and replacing any hardware if at all possible. Since it's home I would think you would be fine for the most part.
Reply Helpful Comment? 0 0
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#15
Quote from LiquidRetro View Post :
Thanks for the info, very helpful. Glad you got it figured out with some easy power cycles.

Note on Windows 8. Your not receiving any Windows updates and have not for sometime. This would be a similar situation to Windows xp users. I don't know that 8.1 takes anything away really that 8 had. It does prevent you from getting updates which is dangerous. Think of 8.1 like a service pack. Yes there could be compatibility issue but probably need to be worked through since the machine goes online and is taken out of the house. You can always take an image of the machine prior to updating so you can roll back should you have a major issue. Ultimate goal here would be a win 10 upgrade and replacing any hardware if at all possible. Since it's home I would think you would be fine for the most part.
Absolutely, I agree. However, it is highly likely that I will need to invest in new peripherals due to compatibility issues once I upgrade. That's not something I am prepared to do at this point because I need to use up all of the ink cartridges I stock piled first.

I need to research finding a reliable, affordable (~$50) printer that has a multi-page form feed and doesn't chew through ink.
If you've got any suggestions in that regard, thanks!
Reply Helpful Comment? 0 0
Page 1 of 2
1 2
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard