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Chase Sapphire Trip Cancellation Insurance Help

hmnguyen87 131 18 July 18, 2016 at 12:57 PM in Finance (3)
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Hi

I have a quick question regarding chase sapphire trip cancellation insurance and was hoping the community could help me out.

I purchased a vacation package (flight+ hotel) on cheapcaribean.com, but had to cancel last minute due to the death of my Aunt. Total cost of the trip was 1800, but due to last minute cancellation, I was charged with cancellation fees (around 800) and the rest I was given a voucher for future travel.

I called up chase sapphire benefits and they said that cancellation fees are not cover under the insurance - so I cannot file a claim for the $800, which confuses the living crap out of me. So just wondering if anyone could chime in?

thanksshake head

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#2
I have never dealt with the Trip Cancellation (fortunately), so I know next-to-nothing...

You can see their wording of the benefits here: https://www.chasebenefits.com/sapphireVW15
Maybe something in there might be helpful for you?

According to http://milecards.com/1588419027/d...nd-delays/ (which may or may not be outdated, as benefits do change...) "Nonrefundable trip expenses / change fees" should be covered.

My suggestion would be calling back Chase (or possibly have them route you to the Signature Visa Benefits department?) and ask for the specific wording in the benefits guide that they are using to say the $800 is excluded.
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#3
Were you charged a separate $800 cancellation fee in addition to the $1800 trip charge, or were you simply given a $1000 voucher when you cancelled?

The policy is pretty easy to read. You paid for a package with the card. Death of an aunt is a covered event. Whatever you lost should be covered by the Trip Cancellation insurance.
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