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Issues with Invoke

landen118 1,183 724 July 20, 2016 at 06:42 PM in Question
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Hi all!

I tried searching but the last post I found was for over a year ago

I did an Invoke 12 weeks ago and was told that I would receive payment 6-8 weeks. Nothing came so I emailed and was told they are delayed. I said okay.. waited and now it's been 12 weeks and I just got back an email saying that they are still delayed but would make sure I am paid for the session ( it was a focus group, 1 hour at home)

Anyone else have issues with them? Is this normal? I don't want to do anymore if this is what they are like with payment

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Joined Jul 2008
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#2
Never any issues with them
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Joined May 2005
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#3
Yes. I am having similar issues and had the same response that you got when I emailed. IIRC, there is another recent thread in here regarding a similar problem.

edit to add, here it is http://slickdeals.net/f/8928263-did-anyone-participate-in-the-itracks-thai-food-focus-group-on-5-24?v=1
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Last edited by finzz2dlft July 20, 2016 at 11:31 PM
#4
Having the same issue with them. I got an e-mail from them earlier this month.

===

Thank you for contacting us, and for participating in one of our live research events. Your opinions matter to us and we value your contribution.

We are experiencing a delay in incentive payments – our apologies for that. Invoke compensates every respondent that fairly participates in our customers' sessions. We strive to fulfill incentives within an eight- to ten-week period. Sometimes, circumstances occur where unavoidable delay comes into play. But for over ten years, we have ensured that all participants receive their payment. You will receive an email notification to claim your incentive for your completed participation.

We appreciate and respect your patience and understanding.


Thanks,
Invoke Support Staff
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Joined Feb 2006
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#5
Thanks for all your responses. I got that one and then this:

Thank you for your email. Due to unforeseen circumstances, some of our payments are being delayed.

Right now we don't know exactly when the payment will be sent, but we assure you that you will receive your reward for your participation.

We appreciate your patience!


Thanks,
Invoke Support Staff



------- Not to confident after that message, but nothing else to do but wait I guess
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#6
I have always had issues with invoke. They will eventually pay. Probably within the next two weeks.
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