Do I actually need a new modem (and if so, which?), or is Comcast Comcasting?
Last Thursday, I upgraded to 250Mbps. Immediately after, my internet speed dropped to 30Mbps. I called support, and they informed me my modem was end-of-life and would need to be replaced to access my full speed. To be honest, though, I'm not confident in the support representative's technical know-how (she asked me to reinstall my browser as a way of resolving the problem... after telling her I'd checked on multiple computers and phones. I know what the script says, but come on).
It'd be one thing if the modem wasn't able to handle 250Mbps -- but dropping to 30Mbps because the incoming signal was upgraded to 250Mbps?
So, do I actually need a new modem, or is there another way of resolving this? And if I do need a new modem (which, after three years, I guess I probably do anyway), what's the recommended one?