Forum Thread

Can't log in....message says "Unable to process the request, please try again later."

xj220 245 38 August 4, 2016 at 12:17 PM
Can't log in to the Slickdeals android app using my web account credentials. I've tried both my email address and username but still no dice. Every time I try it says..."Unable to process the request, please try again later." This has been happening for at least a few days now. I've even uninstalled and reinstalled the android app to no avail. I know the password is correct because I logged out of my web account and logged back in using the same password. I use an old-ass phone (Galaxy S3), btw. Hope that's not the issue. Any help would be appreciated. Thanks!

5 Comments

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Joined Jul 2014
L4: Apprentice
370 Posts
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#2
We're investigating this issue, thanks for reporting!
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#3
Same here, 30th time was a charm Smilie
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#4
I'm receiving this error when trying to check mobile notifications. Every time.
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Joined Jul 2014
L4: Apprentice
370 Posts
62 Reputation
Staff
#5
Quote from WasntEnough View Post :
I'm receiving this error when trying to check mobile notifications. Every time.
Wanted to post an update: we have identified the issue and taken immediate measures to greatly reduce the frequency that this issue occurs. It relates to added security measures we have taken on our site to prevent outages like the one we experienced last week. We have fine tuned those measures now which should prevent the errors.

We will also be adding an additional fix to the Android app in our next release, which should come in a few weeks.

Please continue to report if you see the issue, I really appreciate it. Thanks for your patience and sorry again for the inconvenience.
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#6
Quote from jeffyskate View Post :
Wanted to post an update: we have identified the issue and taken immediate measures to greatly reduce the frequency that this issue occurs. It relates to added security measures we have taken on our site to prevent outages like the one we experienced last week. We have fine tuned those measures now which should prevent the errors.

We will also be adding an additional fix to the Android app in our next release, which should come in a few weeks.

Please continue to report if you see the issue, I really appreciate it. Thanks for your patience and sorry again for the inconvenience.
Thank you very much for the update. I was noticing it seemed to be working better the past day or so and it is greatly appreciated.
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