Forum Thread

Handshake failure (Android)

Jabbit 11,031 1,383 August 14, 2016 at 12:38 PM
I'm getting this error almost every other time I post. I'll type a long reply, hit submit, then get a handshake error. What gives? Any advice?

11 Comments

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#2
I have the same problem. It's really annoying after typing a long reply.
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#3
Quote from 1wondershow View Post :
I have the same problem. It's really annoying after typing a long reply.
Do you get a specific error message? If so, can you let me know what it is? We are investigating!
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#4
It just says error handshake failed.

I tride to screen cap it but it closed to quickly. Also I'm on a note 4 from verizon.
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#5
I get the same handshake error. Basically I can't post or do anything from the andriod app anymore. Frown
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#6
Quote from parker3 View Post :
I get the same handshake error. Basically I can't post or do anything from the andriod app anymore.
We're looking into this guys. Apologies and thanks for your patience!
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#7
I also get the message unable to retrieve thread , when checking a deal alert. I wasn't able to open this thru the app when you quoted me.
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#8
Quote from 1wondershow View Post :
I also get the message unable to retrieve thread , when checking a deal alert. I wasn't able to open this thru the app when you quoted me.
I'm getting the same problem clicking any notification to open a deal thread. For what it's worth, I'm using a Galaxy S6.
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#9
Thanks for reporting guys. We are actively looking into both issues: the handshake error and the 'unable to retrieve thread' issue above. Sorry again for the inconvenience - as you know we had some site outages last week and these may be residual effect of those, we're working on it!
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#10
Quote from jeffyskate View Post :
Thanks for reporting guys. We are actively looking into both issues: the handshake error and the 'unable to retrieve thread' issue above. Sorry again for the inconvenience - as you know we had some site outages last week and these may be residual effect of those, we're working on it!
Hi Guys - We believe we have the issue significantly reduced, which is a start. If any of you continue to experience the 'unable to retrieve thread' or handshake error, could you post here? Thank you so much, we're making progess.
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#11
Quote from jeffyskate View Post :
Hi Guys - We believe we have the issue significantly reduced, which is a start. If any of you continue to experience the 'unable to retrieve thread' or handshake error, could you post here? Thank you so much, we're making progess.
Wanted to post an update: we have identified the issue and taken immediate measures to greatly reduce the frequency that it occurs. The issue relates to added security measures we have taken on our site to prevent outages like the one we experienced last week. We have fine tuned those measures now which should prevent the errors.

We will also be adding an additional fix to the Android app in our next release, which should come in a few weeks.

Please continue to report if you see the issue, I really appreciate it. Thanks for your patience and sorry again for the inconvenience.
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#12
Just wanted to report that I haven't seen the issue in a while now. Thanks!
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