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eBay seller claims hacked after I sent him my PayPal payment

Meridius 191 179 August 25, 2016 at 03:34 PM
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Last Edited by Meridius August 25, 2016 at 04:17 PM
Just want to contribute my experience with an eBay item for which the seller claims he was hacked. Unfortunately, I had already sent him my PayPal payment and eBay changed the status of my purchase to "we had to remove this item."

eBay did not do its part and refund my money. They instructed me to go through their dispute resolution process and contact the seller for a refund. The refund process is not automatic for everyone, which is pretty stupid on eBay's part. Of course, the seller did not respond to my message for a refund.

I resolved this matter by going directly to PayPal and filing an "item not received" claim/dispute.

Hopefully, this information can help the few individuals who may be impacted by eBay and sellers claiming they were hacked and not refunding payments.

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#2
Weird, the two times I have bought from a hacked account, the money was automatically returned within 2-3 business days.
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#3
Quote from tennis8363 View Post :
Weird, the two times I have bought from a hacked account, the money was automatically returned within 2-3 business days.
Same. There have been a few "too good to be true" posts. Since eBay always protects the buyer (I don't like to sell now), I took a gamble. Money was refunded without me having to take action.
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#4
So you were too impatient to go through eBay's standard dispute resolution process and somehow you think eBay did something wrong? I'm not sure exactly what useful information you think you're sharing.
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#5
Quote from NYExcuse View Post :
So you were too impatient to go through eBay's standard dispute resolution process and somehow you think eBay did something wrong? I'm not sure exactly what useful information you think you're sharing.
What are you talking about? For me, the eBay standard dispute resolution doesn't work; it tells me to contact the seller and ask for the money back which hasn't worked. I've waited over 30 days since this transaction processed.
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#6
Quote from Meridius View Post :
Just want to contribute my experience with an eBay item for which the seller claims he was hacked. Unfortunately, I had already sent him my PayPal payment and eBay changed the status of my purchase to "we had to remove this item."

eBay did not do its part and refund my money. They instructed me to go through their dispute resolution process and contact the seller for a refund. The refund process is not automatic for everyone, which is pretty stupid on eBay's part. Of course, the seller did not respond to my message for a refund.

I resolved this matter by going directly to PayPal and filing an "item not received" claim/dispute.

Hopefully, this information can help the few individuals who may be impacted by eBay and sellers claiming they were hacked and not refunding payments.
That's standard practice. You have to wait until the end of the estimated delivery state just in case the item was shipped. If you do not receive the item, you simply escalate it to the resolution center. It's entirely possible that the user was hacked after they shipped your order, Ebay doesn't necessarily know when exactly the account was compromised... therefore they're covering their bases before instantly refunding you.
It's a pretty straight-forward process, not sure where the issue is.
I've went through this 20+ times.

Quote from Meridius View Post :
What are you talking about? For me, the eBay standard dispute resolution doesn't work; it tells me to contact the seller and ask for the money back which hasn't worked. I've waited over 30 days since this transaction processed.
What was the handling time/delivery estimate for the item? If it was 30+ days then you probably have to wait until end of the delivery estimate.
At that point you will be able to open up a case via the resolution center and get a refund fairly quickly.
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Last edited by Arp590 August 26, 2016 at 10:41 AM
#7
Quote from Meridius View Post :
What are you talking about? For me, the eBay standard dispute resolution doesn't work; it tells me to contact the seller and ask for the money back which hasn't worked. I've waited over 30 days since this transaction processed.
Did you escalate your case after the seller failed to respond? The process is simple, you open a case, wait 3 days typically until eBay allows you to escalate the case, then get your money back. It sounds like you either waited too long or didn't escalate the case.
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#8
Quote from Arp590 View Post :
That's standard practice. You have to wait until the end of the estimated delivery state just in case the item was shipped. If you do not receive the item, you simply escalate it to the resolution center. It's entirely possible that the user was hacked after they shipped your order, Ebay doesn't necessarily know when exactly the account was compromised... therefore they're covering their bases before instantly refunding you.
It's a pretty straight-forward process, not sure where the issue is.
I've went through this 20+ times.


What was the handling time/delivery estimate for the item? If it was 30+ days then you probably have to wait until end of the delivery estimate.
At that point you will be able to open up a case via the resolution center and get a refund fairly quickly.
Maybe my original post was unclear to you guys. So let me simplify this for you:

1) seller listed item (claims a hacker listed it)
2) I purchased the item and paid by Paypal
3) eBay cancelled/killed the listing. nothing was shipped. seller did nothing to issue refunds to people who paid him.

The normal eBay transaction is a simple process where a buyer pays for an item and the seller ships the item. If there is a dispute, then it is after all of those things have happened. So my situation is not straight forward.
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#9
Quote from Meridius View Post :
Maybe my original post was unclear to you guys. So let me simplify this for you:

1) seller listed item (claims a hacker listed it)
2) I purchased the item and paid by Paypal
3) eBay cancelled/killed the listing. nothing was shipped. seller did nothing to issue refunds to people who paid him.

The normal eBay transaction is a simple process where a buyer pays for an item and the seller ships the item. If there is a dispute, then it is after all of those things have happened. So my situation is not straight forward.
I think we understand completely. I've had this happen many times. The order shows in your purchase history as cancelled because the seller was removed from Ebay or listing was removed,etc. It will also say that if you do not receive a refund to go to the resolution center to file a claim.
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#10
Quote from NYExcuse View Post :
Did you escalate your case after the seller failed to respond? The process is simple, you open a case, wait 3 days typically until eBay allows you to escalate the case, then get your money back. It sounds like you either waited too long or didn't escalate the case.
No, the process is not simple. It is simple for the normal transactions. You don't seem to get this: eBay killed the listing after I paid for the item and before the seller can do anything.

When I go through the dispute process, it give me an error message:

"We're sorry there's an issue with this purchase. Unfortunately, PayPal reports that we can't open a case for this item. You can try to work out this problem by contacting the seller."

I get this message because eBay killed the item/listing after I paid for it. The seller could have gone into his PayPal and issued a refund. He seems to have not cared enough to do this.

Quote from Arp590 View Post :
I think we understand completely. I've had this happen many times. The order shows in your purchase history as cancelled because the seller was removed from Ebay or listing was removed,etc. It will also say that if you do not receive a refund to go to the resolution center to file a claim.
Well, have you gotten this message before?

"We're sorry there's an issue with this purchase. Unfortunately, PayPal reports that we can't open a case for this item.You can try to work out this problem by contacting the seller."

I don't think you've dealt with one of these since I cannot do anything through the eBay resolution platform.
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Last edited by Meridius August 26, 2016 at 12:26 PM
#11
Quote from Meridius View Post :
No, the process is not simple. It is simple for the normal transactions. You don't seem to get this: eBay killed the listing after I paid for the item and before the seller can do anything.

When I go through the dispute process, it give me an error message:

"We're sorry there's an issue with this purchase. Unfortunately, PayPal reports that we can't open a case for this item. You can try to work out this problem by contacting the seller."

I get this message because eBay killed the item/listing after I paid for it. The seller could have gone into his PayPal and issued a refund. He seems to have not cared enough to do this.
How long has it been since the order has been cancelled, what was the estimated delivery date range for the item?
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#12
Quote from Meridius View Post :
No, the process is not simple. It is simple for the normal transactions. You don't seem to get this: eBay killed the listing after I paid for the item and before the seller can do anything.

When I go through the dispute process, it give me an error message:

"We're sorry there's an issue with this purchase. Unfortunately, PayPal reports that we can't open a case for this item. You can try to work out this problem by contacting the seller."

I get this message because eBay killed the item/listing after I paid for it. The seller could have gone into his PayPal and issued a refund. He seems to have not cared enough to do this.



Well, have you gotten this message before?

"We're sorry there's an issue with this purchase. Unfortunately, PayPal reports that we can't open a case for this item.You can try to work out this problem by contacting the seller."

I don't think you've dealt with one of these since I cannot do anything through the eBay resolution platform.
I've also seen that message before, which was very frustrating. I think it eventually let me open the claim or I simply canceled the payment. PayPal was able to solve your issue though right?
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#13
Quote from Arp590 View Post :
How long has it been since the order has been cancelled, what was the estimated delivery date range for the item?
The listing is gone, maybe it was like a week for shipping and 30 days after cancelled? I understand what you are saying for normal listings that are taken after payment is completed, but for me something glitched up on eBay's end.
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#14
Quote from Meridius View Post :
The listing is gone, maybe it was like a week? I understand what you are saying for normal listings that are taken after payment is completed, but for me something glitched up on eBay's end.
Well I know usually even if a seller is banned, it will make me wait until the very end of the delivery estimate before I can open a case.
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#15
Quote from Arp590 View Post :
Well I know usually even if a seller is banned, it will make me wait until the very end of the delivery estimate before I can open a case.
It's weird, the message before I filed at PayPal was:

"We're sorry there's an issue with this purchase. You can try to work out this problem by contacting the seller."

After filing a dispute at PayPal the message became:

We're sorry there's an issue with this purchase. Unfortunately, PayPal reports that we can't open a case for this item. You can try to work out this problem by contacting the seller."

Everyone else is reporting the refund was automatic after eBay killed their listings and if they made payments to the seller. I waited patiently for like 3-4 weeks because I figured I didn't have to do anything and I would get a refund.

In my PayPal account, the transaction was listed as pending and at the top of all of my activity (even though the seller received my money and my cc was charged)

Once this dropped off from my PayPal as pending and showed as completed, I realized something was wrong and started my dispute at PayPal.
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