Forum Thread

Warranty question about ZTE ZMAX2

Kartinka 24 11 August 26, 2016 at 10:39 AM
I bought a ZTE ZMAX2 phone 2 months ago. Unfortunately it stopped working (no WiFi connection) and I need to send it for repair. The phone was unlocked through ATT. I was told that my phone warranty was voided by doing that and I have to pay to repair my phone. Is it true? Am I out of luck in this situation? LMAO

8 Comments

1

Sign up for a Slickdeals account to remove this ad.

Joined Aug 2008
L1: Learner
24 Posts
11 Reputation
Original Poster
#2
Nobody can advise me what to do?
Reply Helpful Comment? 0 0
#3
Quote from Kartinka View Post :
Nobody can advise me what to do?
they cant do that. Either call and pester them or file suit in small claims.
Reply Helpful Comment? 0 0
Joined Aug 2008
L1: Learner
24 Posts
11 Reputation
Original Poster
#4
Quote from fenderman View Post :
they cant do that. Either call and pester them or file suit in small claims.
Thank you for your reply. Did you say that my phone warranty wasn't voided by unlocking the phone?
Reply Helpful Comment? 0 0
#5
Quote from Kartinka View Post :
Thank you for your reply. Did you say that my phone warranty wasn't voided by unlocking the phone?
Right. They can say whatever they want but they need to prove that unlocking it caused the damage. Why have you not called them?
Reply Helpful Comment? 0 0
Joined Aug 2008
L1: Learner
24 Posts
11 Reputation
Original Poster
#6
Quote from fenderman View Post :
Right. They can say whatever they want but they need to prove that unlocking it caused the damage. Why have you not called them?
I have called ZTE. That's how I found out that unlocking can void my warranty. When I explain that the phone was on ATT but unlocked and used with T-Mobile, I was told my warranty is cancelled by doing that and if I want to fix the phone I will need to pay. Frown
Reply Helpful Comment? 0 0
#7
Quote from Kartinka View Post :
I have called ZTE. That's how I found out that unlocking can void my warranty. When I explain that the phone was on ATT but unlocked and used with T-Mobile, I was told my warranty is cancelled by doing that and if I want to fix the phone I will need to pay. Frown
Go to your local court house, file a small claim against them. Have a little fun with them. Also check with your credit card to see if they provide coverage...
Reply Helpful Comment? 0 0
#8
see below
Reply Helpful Comment? 0 0
Last edited by spsanzig August 31, 2016 at 04:02 PM

Sign up for a Slickdeals account to remove this ad.

#9
CTIA-The Wireless Association adopted six standards on unlocking into the CTIA's Consumer Code for Wireless Service which are fully in effect among all nationwide mobile service providers as of Feb. 11, 2015,.... President Obama signed the "Unlocking Consumer Choice and Wireless Competition Act" (S.517) into law august 1st 2014....also that unlocking voids warr. not mentioned in their warr. https://www.zteusa.com/media/pdf_...rranty.pdf or the paperwork that came with your phone
Reply Helpful Comment? 0 0
Page 1 of 1
1
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard