Forum Thread

Email Problems and Default Browser

zbs60 47 10 August 28, 2016 at 10:20 AM
HI All

Ive been using my At@t email program for the last 5 years at least. 2 days ago I opened up my old Microsoft Office 2003 program and since then the outlook program has taken over. In fact, there isn't an email left in the AT@T program. Is there anyway I can get the AT@t to takeover and send the email back to the At@T program like it was?

thanks

z

4 Comments

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#2
at@t Scratchhead

I'll assume you're using AT&T webmail...
You ancient copy of outlook is probably configured to access your email via a protocol called POP and to remove messages that are downloaded from the server.


Your AT&T account most likely supports a different protocol called IMAP. If you add a second account to outlook using IMAP instead of POP, you could probably drag the messages that are on your computer to the new IMAP account.


Ultimately I'm not a big fan of being tied to the email account provided by me ISP.
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Joined Aug 2008
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Original Poster
#3
HI Jkee

What would happen if I deleted outlook? Would the emails go automatically back to AT@T. I quit AT@T actually 2 years ago. Ive been using their email program anyways. However, Im no longer eligible for tech help through them.

thanks for the help

z
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#4
Quote from zbs60 View Post :
HI Jkee

What would happen if I deleted outlook? Would the emails go automatically back to AT@T. I quit AT@T actually 2 years ago. Ive been using their email program anyways. However, Im no longer eligible for tech help through them.

thanks for the help

z
You could permanently delete your emails if you uninstall outlook. The data files could be left behind on your computer but they'd be harder to access if outlook were removed.


Basically, from what you've said I think your email now exists in one place only, your hard drive.
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#5
Forgive me if the following analogy is too elementary, but I want to give you an idea what (probably) happened.

You have mail delivered to your post office every day (AT&T). They've been accumulating it for you. You can go down to the post office, look through your old and new mail any time you like, but you've been leaving it in the mailbox when you leave (pretend it's an enormous box!). Now, by running Outlook, they delivered all the mail to your house (using POP3), so you have it all with you. Deleting the Outlook, and particularly your local copies of the mail, would be very bad since the Post Office doesn't have a copy anymore.

I think JKEE is correct. If you can reconfigure Outlook to use IMAP it will be easier for you to keep the email in both places at once, synchonized. Everything on your computer will match what's on the server. You will, however, need to "return" a copy of the mail you already had delivered to the post office so it's accessible through AT&T if that's where you want it. This may require more help than we can provide online without knowing anything about your particular computer or webmail provider.

It used to be commonplace to download your email to your home computer, especially when internet access was charged by the minute and you could only store a megabyte or two on the server. Now, however, the vast majority of people use a webmail service like Gmail, Yahoo, Hotmail, or the one provided by their ISP.

I would suggest you use this opportunity to move to a new email provider that is independent from your ISP (like Gmail, as one example). You can configure your AT&T mail from their website to forward to your new address.

Moving your old emails will require the same IMAP config. Don't delete anything on Outlook -- add your new account (or, if you insist, the old AT&T account) and use IMAP instead of POP3. Copy everything from your local folders to your new service and you should be good to go.
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