PSA: Best Buy Adds $35 Restocking Fee for Cellphone Returns
While returning an unlocked cellphone today, I was told this new return policy had been implemented on Aug 15. Very sneakily, because I made my purchase after that date, and the salesperson not only failed to alert me to this very significant change, but even reaffirmed the old no-fee policy when I specifically asked.
The $35 restocking fee is hard-wired in their returns processing system and the manager feigned that nothing could be done to override or waive the fee.
The manager could not explain how customers were expected to know about this potentially shocking change to Best Buy's longstanding return policy. No notices are posted anywhere in-store and nothing is marked on the receipt. After some digging, I found the new language on their website:
http://www.bestbuy.com/site/help-...0800050014 (obscured under Special Considerations > Cell Phones with a Carrier Contract and Unlocked Phones)Just as I was growing to like Best Buy again, the company reverts to its evil old ways...