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Ooma Core to Ooma Telo Upgrade - No fees for 3 years

jason79 157 215 September 7, 2016 at 09:36 AM in Tech & Electronics (4) More Ooma Deals
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Last Edited by jersharocks September 7, 2016 at 10:04 AM
I just got an email from Ooma saying I can upgrade my original core unit to a Telo and be fee free for 3 whole years. Sounds enticing since I have been waiting for my Ooma to break for years now. I signed up for Ooma on August 2009. Ever since then my hub has worked great and have been fee free. Should I upgrade? What are the odds of my core breaking in the next 3 years? The offer is good until October 31st of this year. If I upgrade I may have to purchase the Telo directly from them but not sure about that. I think it might be a deal for some if you were ever on the fence about upgrading...considering you get 3 years fee free. If there was only a way for me to upgrade and still not have fees but I don't think there is.

http://www.ooma.com/telo/
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Last Edited by mike93704 September 20, 2016 at 02:06 PM
Current offer (Sept. 20) I received from Ooma is they will waive taxes and fees (which amounts to about $3-$4/month in California) for the lifetime of the Telo device:

Quote :
As one of our earliest customers, we'd like to offer a special opportunity to upgrade to our latest Ooma Telo device for just $79.99 with free shipping. Plus, we'll continue to waive the taxes and fees for the lifetime of your Telo device!1
My Ooma Hub has been working without problems since 2009. If it has problems with the new updates, it would be worth paying the $80 for the new Telo to save having to pay $40-$50/year in taxes and fees.

One thing to confirm is whether the Telo will still provide free Caller ID with name as well as voicemail without needing to get the Premier service. The Ooma Hub provided Caller ID with name, but it appears Telo only provides that with its Enhanced Caller ID as part of its Premier Service.

Perhaps someone can confirm if Telo Basic Services provides Caller ID with name.
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69 Comments

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#3
Don't do it! Ooma free forever!!!
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#4
Why the TD? I am sure this is a deal for someone.
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#5
I have the original Hub too. Works great for me. However, they stated in their email that tech support for the original was cut off 3 years ago and recent upgrades to their system may make the Hub unreliable. Is this a scare tactic to force an upgrade? I dunno. I would hate to spend $79 to replace something that is working fine. I think I will roll the dice and continue using the Hub until it no longer works.
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#6
Quote from jason79 View Post :
Why the TD? I am sure this is a deal for someone.
no fees forever
vs
$80 price to "upgrade" for 3 years of no fees, then about $60 each year after
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#7
Quote from phrogpilot View Post :
I have the original Hub too. Works great for me. However, they stated in their email that tech support for the original was cut off 3 years ago and recent upgrades to their system may make the Hub unreliable. Is this a scare tactic to force an upgrade? I dunno. I would hate to spend $79 to replace something that is working fine. I think I will roll the dice and continue using the Hub until it no longer works.
I doubt a product they sold you could somehow cease to work like that but I just don't know. I really don't know what to do. Do we expect our hubs to last another 3 years I guess is what it comes down too. Lets say a year from now it breaks if we continue the service we will have to pay fees for the next 2 which would be free if we were to upgrade. I dunno what to do man.
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#8
Quote from IAccord99I View Post :
no fees forever
vs
$80 price to "upgrade" for 3 years of no fees, then about $60 each year after
I have just read so many stories about people hubs breaking and having to get on the new terms of service to continue with Ooma. If that is not the case someone please correct me!
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#9
We've had the Core, running free, for five years and two houses. And I've got a backup used one. The thing seems like a tank. If the original breaks or service stops we'll figure out what to do then.

But I would be interested in why this Telo deal might be a good idea. What else does it bring to the table other than eventual fees?
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#10
I would probably dot his if it were five years. I know we're splitting hairs here. I've had my base since I think 2005/6 from the late alpha days. Replaced with a beta unit. I'd like to get some of the new features and pay 100$ a year for premier and dedicated 2nd number.

To buy a new base and get five years no fees other than premier I'd bit. I can't imagine this unit really going a full 15 years but I used it combined sometime 10-12,000 minutes a month when we're both working from home.
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#11
Quote from threebeers View Post :
We've had the Core, running free, for five years and two houses. And I've got a backup used one. The thing seems like a tank. If the original breaks or service stops we'll figure out what to do then.

But I would be interested in why this Telo deal might be a good idea. What else does it bring to the table other than eventual fees?
if a fee-free core breaks, will ooma let us replace it with our own spare fee-free?

Quote from threebeers View Post :
We've had the Core, running free, for five years and two houses. And I've got a backup used one. The thing seems like a tank. If the original breaks or service stops we'll figure out what to do then.

But I would be interested in why this Telo deal might be a good idea. What else does it bring to the table other than eventual fees?
if a fee-free core breaks, will ooma let us replace it with our own spare core fee-free?
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Last edited by deshwasi September 7, 2016 at 10:12 AM
#12
Quote from jason79 View Post :
I have just read so many stories about people hubs breaking and having to get on the new terms of service to continue with Ooma. If that is not the case someone please correct me!
I don't think that's a common theme among the OOMA hub/cores. Sure there will be a some failures (no product is 100% reliable) but it's not such a widespread issue that you should expect yours to fail soon either.

You've had your OOMA since 2009? I've had mine since 2008. The hardware is well built and is working just as well as it was the first day I plugged it in.

If they were to charge me $5 in taxes per month since day one, it would have costed me over $500. Other than the Inital price I paid (I think $180), I've been charged $0 in the past 8 and 1/2 years.

It was a gamble when I first bought the hub. They didn't have a reputation at the time and nobody knew how long these hubs would last or if OOMA themselves would even still be in business after a few years. Back then, I would have been happy with 2 years of service before it died.

If I knew how reliable they would have been, I would have purchased a few more for my family.
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#13
Quote from DuckinCA View Post :
Don't do it! Ooma free forever!!!
I love my Ooma- only regret is not making the switch earlier.
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#14
don't do it ... free > fee
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#15
I have a telo, LOVE it! Pay about $4 a month for taxes n fees and I opt to pay for the advanced features for $120 a year. It gives me great ability (among other things) to easily block and number or range of numbers.
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