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Dish Network service cancel, return quipment, LNBF...

sys_err0r 523 159 August 28, 2008 at 06:59 PM
I called to cancel my Dish Network service.

I was told that, (along w/ the receivers) I would also have to remove & return the LNBF device as well.(which is attached to the DIsh)

Heres the problem, I live in a two story house, and the dish is install way up there.

I don't have a ladder that will reach that high, and I don't want to pay a lot of money to have someone do it.

But,
I've seen a bunch of used LNBF at a local shop, for around $10 bucks .

So I was wondering...
If I buy one (exact model) and send that in instead... would Dish know? would I get in trouble?

TNX
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18 Comments

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#2
if there is any sort of serial number on the device then they would know you aren't retuning the one they gave you.
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#3
dish does not track serials or LNBF's, i highly doubt they'll even try to charge you for one.

tell me what service you had and i'll tell you what lnbf you need to buy to replace it, if you want to go that route.

(i worked for dish up until this spring)

if they really want it, explain the situation and that they'll have to send a tech out to get it. but as a tech i NEVER heard of anyone being forced to turn one in, hell even if you move they tell you to take the remote and receiver, leave everything else behind.

but no, there's no serial number tracking on the lnbf's and there are many different combination's depending on your setup, so truly they really have no idea whats up there.

in addition, if i recall correctly, in most states anything that is physically affixed to a residence becomes property of the homeowner.... exceptions being shared dwellings (apts and such)
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Last edited by formulanerd August 28, 2008 at 10:25 PM


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#4
I also called to cancel my service and was told the same thing. When I told them that I was not about to get on my roof to remove the device, they told me not to worry about returning it.
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#5
Quote from formulanerd View Post :
dish does not track serials or LNBF's, i highly doubt they'll even try to charge you for one.

tell me what service you had and i'll tell you what lnbf you need to buy to replace it, if you want to go that route.

(i worked for dish up until this spring)

if they really want it, explain the situation and that they'll have to send a tech out to get it. but as a tech i NEVER heard of anyone being forced to turn one in, hell even if you move they tell you to take the remote and receiver, leave everything else behind.

but no, there's no serial number tracking on the lnbf's and there are many different combination's depending on your setup, so truly they really have no idea whats up there.

in addition, if i recall correctly, in most states anything that is physically affixed to a residence becomes property of the homeowner.
... exceptions being shared dwellings (apts and such)
You make several good points...what's weird about this is that I know DirecTV (our provider) WANTS you to leave the dish on the house...as it makes it that much easer to get the next owner/renter of the house to use them...and that the existing customer just takes the electronics to the new house and they will slap up a brand new dish (if needed) at the new place.
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#6
Quote from .DC. View Post :
You make several good points...what's weird about this is that I know DirecTV (our provider) WANTS you to leave the dish on the house...as it makes it that much easer to get the next owner/renter of the house to use them...and that the existing customer just takes the electronics to the new house and they will slap up a brand new dish (if needed) at the new place.
plain and simple advertisement... they've done surveys, and the large majority of new customers in new (to them) homes, the deciding factor was that the dish/wiring was already in place and complete.... the dish itsself becomes a small billboard.

when i was working for dish we did all we could to not remove any dishes.... aside from the advertising, time is obviously money.
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#7
I highly doubt you're getting a new style LNBF in working order for 10 bucks. Even some of the older style twin duals dish pros still go for like $40.
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#8
http://www.dssftp.com/xcart/home.php?cat=9 between 39$ and 59$ for new
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#9
Maybe explain to them that if the LNBF is to be returned then the dish will also be removed from the roof also.
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#10
When I cancelled my dishTV, I was told I need to return the LNBF too. But, I only returned the receivers. Never received a complain from them and nothing was ever charged to my cc. I'm not about to risk injuries climbing to the roof.
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#11
Quote from benmuss View Post :
Maybe explain to them that if the LNBF is to be returned then the dish will also be removed from the roof also.
I don't understand what that would accomplish. Why would they are whether you removed the dish or not?
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#12
If You are unable to remove the lnbf fom your dish. Buy the used one (same type), send it back with the receivers, etc.

Dish will not know. Their main concern is that your receivers have not been used to hack their service or that You have made PPV purchases w/out having the phone line attached.

Also, remember to save tracking PROOF that you shipped and Dish receved your equipment. just in case you need to file a dispute.

Good Luck.
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#13
Quote from shhaggy View Post :
I don't understand what that would accomplish. Why would they are whether you removed the dish or not?
-The next renter/owner would be less likely to use Dish Network than if a Dish was already installed.
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#14
I did an online chat, and explain them my situation.
They understood, and was told that it would be OK not to send it.
...that they will make a notate on my account to waive the charge for the non-returned LNB

thanks everyone
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#15
Quote from benmuss View Post :
-The next renter/owner would be less likely to use Dish Network than if a Dish was already installed.
Why? Installation is free. Besides, with FTA boxes as popular as they are, Dish is probably seeing a lot of the Dishes they've left on 'sold' houses get stolen or sold off. They probably can't afford to give away $40 LNBs, so they want them back. The dishes are relatively inexpensive though, they probably don't care.
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