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Should I send back this Vizio 4k LED?

jmflu 48 10 September 23, 2016 at 09:46 PM
So I just got this TV:

I am noticing that on the 5th HDMI port (the only one that does 4k@60hz - there are are 2 grey "splotches" on the screen and a grey horizontal line similarly below.

They sort of look like a gray smudge but it is clearly something in the screen.

It's not a screenwide problem tho because it only occurs on this one HDMI input and none of the others but unfortunately - this is the good HDMI port of the TV.

It's not super noticable but if you have a pure color (like pure white) on that part of the TV it stands out.

I can confirm it's not the hdmi cable because the splotch is there even with no cable plugged in.

I'm wondering if there is anything I can do about this or if I should go through the hassle of sending it back? Also, am I going to run into trouble returning this? The ebay listing says 30 days but package must be unopened... How in the heck can I tell it's messed up without opening it? I did buy it on ebay so hopefully that won't be an issue.



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One reason I'm skeptical of purchasing big items that can easily have issues like tvs off ebay. I would for sure want to return it, you purchased a fully working product right? I would contact the seller.

I guess that tv for 350 is quite a steal though. but trust me, when your trying to watch 4k content and using that port the defect is going to stick out at you like crazy. it will hurt your experience. it's pretty much like you got a 1080p screen that doesn't look as good cause it isn't native.
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Last edited by bcotran September 24, 2016 at 06:32 AM.
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Do it under a warranty claim, too much hassle trying through ebay.
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