Add a line for existing Sprint Sero Customers! Get Same Grandfathered plan of $30/month (500mins fair and flex) - YMMV for some people

Quote from DrClaw : Ok, so I got my old SERO account converted to a SERO P account. I now want to add people to my plan and switch their plans to SERO P and then do TOLs. Here's the scene: 2 people are current sprint customers in regular everything plans for $69. They are both currently in a contract on their own accounts. I want to bring them in then convert them and then do a TOL. Should be pretty straight forward. I did this in the past with reg SERO when it was more difficult to add lines and convert them. I already greased the skids and got an echat conversation, explicitly stating that I could add lines of service and convert them to SERO P. I realized from my previous experiences that I would need proof. Should I add lines with some generic plan then bring those two lines in? Or just try to do it one move? I dont want to order phones and stuff for these two lines because these people are not eligible for new phones at this point in time. They will be keeping their current phones, I'm just going to transfer them onto my plan for a month or so so I can convert them and then transfer them out. Third person is not a sprint customer. On Tmobile prepaid. They can get a new phone and want the EVO. Should I order that phone, set up the SERO P on it then port his number over and carry him for a month or so then do the TOL? Or should I have him go get the phone, sign up with sprint, start with the everything plan and then add him to my account, convert it to the SERO P plus $10 (4G) and then do the TOL? I know I can add upto 5 lines of service to my account and like I said, I have an echat conversation where it is stated explicitly multiple times with me summarizing that I can add lines to my account then convert those lines into SEROP. I plan on using that if there is any issue when I call Sprint to convert these lines. Any advice would be appreciated. TIA!!

Were you able to do this? I've been trying for the last week or so and haven't had any luck at all. They aren't let me add new lines to SERO

just got my tp2 replaced. no $10 charge.

Quote from Anks329 : Were you able to do this? I've been trying for the last week or so and haven't had any luck at all. They aren't let me add new lines to SERO

I haven't done or attempted it yet but am getting ready to. I am fairly confident I can do what I am proposing. I did this for two people when I had a reg SERO account. it just took a lot of time. I do have an echat confirmation that I can add lines then mirror although it is a little vague. I am going to get into some more chat sessions and get written proof then proceed.

Any luck for you?

Quote from leadbyxampl : Here are the steps I followed to get the $40 Sero Premium Thanks to "JBlade00" for his post http://slickdeals.net/forums/show...count=1954 1. Added a new line of service as EPRP on 2/13/2011. I orderd the Refurbrished Blackberry Tour 9630 for $79.99 - $50 Web Discount. 2. The phone shipped on 2/14/2011 and my account was updated to reflect the new line. 3. I started a echat session this morning and said this: 4. After 20 minutes, my plan was updated in my account. 5. Since the phone is a Refurb, it shows up with the $150 credit towards a new phone. I plan to use that later this summer when a new flagship phone (perhaps an EVO 2) is released. The phone is scheduled to be delivered today. 6. I plan to port my number from AT&T (i left Sero 500 for the Iphone a while back) and get that $125 credit. I hope this helps others get the Sero P. Note: I already had two SERO plans on my account - Sero 500 and Sero P 500 (recently converted from Sero 1250).

OK so i chatted with sprint and they said the best I could do after adding lines of service to my account would be to convert them to EPRP plans but not SERO premiums since that is not available for non prior SERO customers. I want to add 3 lines to the account, one is a tmobile customer and the other 2 are sprint customers. None of them have SERO accounts. I want to transfer them all to my account and then mirror my SERO premium plan onto these lines.

Should I add them as EPRP lines then convert to SERO P? Has anyone done this recently for any line?

TIA

Quote from DrClaw : OK so i chatted with sprint and they said the best I could do after adding lines of service to my account would be to convert them to EPRP plans but not SERO premiums since that is not available for non prior SERO customers. I want to add 3 lines to the account, one is a tmobile customer and the other 2 are sprint customers. None of them have SERO accounts. I want to transfer them all to my account and then mirror my SERO premium plan onto these lines. Should I add them as EPRP lines then convert to SERO P? Has anyone done this recently for any line? TIA

I was able to convert a EPRP, the $39.99 texting one, to a SEROP via chat first try with no problem on 2/16. On 2/26 I ordered another $39.99 EPRP and got that one converted to a SEROP as well on 2/28. The second line was not as easy to convert, the rep kept telling me it was not possible to convert a EPRP to SEROP, once I told her I had just done it 2 weeks prior on my other line she put it right through for me. I already had a $30 SERO on the account.

Just thought I'd drop by and let you guys know that I was able to get a new line added with SERO 500 for $30! It wasn't easy though. (Easy.. but NOT quick) Sorry, I don't have a plan code or anything for this. My CSR was just that helpful! (Of course, knock on wood.. I haven't seen the change updated in my account yet!)

I began the chat session telling them that I wanted to add a new line only if it would mirror the current line that I have. (Note, I have 2 SERO lines, one is premium, one is not) Angel Bh said that I would be able to. When I asked if she meant $30 plan, she said no.. that she was referring to the SEROP plan, which was fine by me. Anyway, she proceeded to tell me that even though I can get another SEROP line added, she would not be able to do it for me (not equipped) and that I would have to contact SERO Customer Service for them to add the line. She gave me plan code "PDS1999BC" (this is for SERO $40 Plan-- SEROP) and told me to tell the CSR to create a new line with that plan code and assured me that "any rep can add this for you." I kept our chat session open while I called SERO Cust Service and just as I expected.. the plans are expired. I relayed this info to Angel and told her that they were only offering me the Everything + plan for $59.99. She said to just go ahead and get that new line added and she will change it to SEROP. Great, huh? Well, the new line was added and showed up in my account right away. However, she informed me that it would take up to 72 hrs to show up on her system... so she would not be able to help me out in getting it added today. She again told me that any rep would be able to add the plan code later on to change it to the SEROP plan. I began to lose hope! As I confirmed things she promised and asked her to make multiple notes on my account, she all of a sudden wrote, "Wait." Guess what? She said that it showed up in her system and that she would do it herself! Awesome, right?! How lucky is that? Icing on the cake was when she said that she could change it to the $30 Sero plan.

Now I am just waiting for it to show up in my account. What a great way to end the night! I just had 2 crowns put in today.. so this was definitely good news.

She was extremely helpful and patient. Our chat session was over 1 hr long and most of that time was spent waiting for the SERO CSR to add the new line. If only all Sprint CSRs were as helpful as she was!!

i had one added one month ago and it shows under my account and some sprint reps called and told me it was a mistake and they had to cancel it. i was so pissed.

Quote from sunset01234 : Just thought I'd drop by and let you guys know that I was able to get a new line added with SERO 500 for $30! It wasn't easy though. (Easy.. but NOT quick) Sorry, I don't have a plan code or anything for this. My CSR was just that helpful! (Of course, knock on wood.. I haven't seen the change updated in my account yet!) I began the chat session telling them that I wanted to add a new line only if it would mirror the current line that I have. (Note, I have 2 SERO lines, one is premium, one is not) Angel Bh said that I would be able to. When I asked if she meant $30 plan, she said no.. that she was referring to the SEROP plan, which was fine by me. Anyway, she proceeded to tell me that even though I can get another SEROP line added, she would not be able to do it for me (not equipped) and that I would have to contact SERO Customer Service for them to add the line. She gave me plan code "PDS1999BC" (this is for SERO $40 Plan-- SEROP) and told me to tell the CSR to create a new line with that plan code and assured me that "any rep can add this for you." I kept our chat session open while I called SERO Cust Service and just as I expected.. the plans are expired. I relayed this info to Angel and told her that they were only offering me the Everything + plan for $59.99. She said to just go ahead and get that new line added and she will change it to SEROP. Great, huh? Well, the new line was added and showed up in my account right away. However, she informed me that it would take up to 72 hrs to show up on her system... so she would not be able to help me out in getting it added today. She again told me that any rep would be able to add the plan code later on to change it to the SEROP plan. I began to lose hope! As I confirmed things she promised and asked her to make multiple notes on my account, she all of a sudden wrote, "Wait." Guess what? She said that it showed up in her system and that she would do it herself! Awesome, right?! How lucky is that? Icing on the cake was when she said that she could change it to the $30 Sero plan. Now I am just waiting for it to show up in my account. What a great way to end the night! I just had 2 crowns put in today.. so this was definitely good news. She was extremely helpful and patient. Our chat session was over 1 hr long and most of that time was spent waiting for the SERO CSR to add the new line. If only all Sprint CSRs were as helpful as she was!!

Quote from leemaverickly : i had one added one month ago and it shows under my account and some sprint reps called and told me it was a mistake and they had to cancel it. I was so pissed.

crap.

any reports of people still keeping their discounts on sero plans ?

Quote from dubmang : any reports of people still keeping their discounts on sero plans ?

They slowly weeding everyone out. I had my discount until this month. It just had disappeared without a notice on March bill.
Many people reported it going away throughout last year.
I have not seen anyone reporting being able to use corp. discount after switching to SEROp
OM

If I have an AT&T prepaid plan can I port the phone number over after adding the new sero line and get the $125 credit?

Anyone on the sero everything plus 500 getting their discounts?
Sprint just removed mine any help anyone?

Quote from iicbhii : Anyone on the sero everything plus 500 getting their discounts? Sprint just removed mine any help anyone?

I'm afraid there is no help. Anyone that is still getting their discounts on SERO, it's only because Sprint hasn't gotten around to their accounts yet. Even without the discounts SERO is probably the cheapest plan around for what you get.

Quote from iicbhii : Anyone on the sero everything plus 500 getting their discounts? Sprint just removed mine any help anyone?

i have a sero account and have been getting a $20 discount for the past year which was just removed. it was supposed to last two years. i did an online chat with sprint and the woman says she sees that it's on my account but wasn't sure why it wasn't applied to my bill so she sent it to get reviewed and i'm supposed to get a call back.