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Add a line for existing Sprint Sero Customers! Get Same Grandfathered plan of $30/month (500mins fair and flex) - YMMV for some people

twe90kid 301 September 23, 2008 at 10:49 PM in Phones (5) More Sprint Deals
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THE OP NEEDS SOME HELP... shoot me a pm if you know the details to the quote below
Quote :
hi all, i'm the original poster to this topic.

I would like to know if anyone has been able to clone a sero account for their friend without having to do the TOL. i don't want to get the plan and do the TOL. would i be able to call or login to chat and telll them my cousin wants the same plan as me, but i don't want to take responsiblity to his plan, therefore could they put him on the same plan under his own name?

i haven't check back to this thread for ages. it seems like there's a lot of success stories.. hopefully everyone is satisfied with their plan now.
btw, i hope everyone utilize the repping feature on this forum. THANKS


PLEASE STOP PM-ING ME. I WILL NOT BE ABLE TO ASSIST ANYONE IN GETTING THIS PLAN.


Quote :
slash007 stated it might end on Oct 13th. (NOT COMFIRMED, but be AWARE)
another person on sprintusers forum confirmed slash007's suggested expiration date http://www.sprintusers.com/forum/...p?t=173596


For those who are reading this thread after 10.13.08, please post your success stories w/ the following

-Date and time of call
-Any type of inconviences w/ the rep
Quote from Briefmyth View Post :
FYI...

The plan code for the sero 500 minute is "FF1077" Tell them you want that plan and it's still active in the computer

The sero 1250 plan code is FF1079

Make sure you say another REP gave you the plan codes and told you that you could do it. This worked for me on the first try. The guy gave me the plan codes and told me if I had any trouble or wanted to call in and get another line to use those codes.
Original Post Below
Quote :

Original plan
Sero F&F 500mins for $30

i just called and successfully added

Newly added
1x $30 fair and flex - 500mins
1x $49.99 Fair and Flex - 1250mins

called this number 1-888-882-4030

basically if your an existing Sero customer with old grandfathered plan and you want another line for a family member now you can successfully do this.

what i did was call that number above. i told him that i would like to add a line to my existing phone service. the rep asked for my number and name, he also wanted to confirm my identity, next he proceeded asking what i would like to do. i told him i was interested in signing up one more line with the same plan i have now. he told me i can add up to 10 numbers on my account and it wouldn't be a problem. i was able to get the old $30 bucks a month plan without compromising existing plan. he also allowed me to order another line on the old $49 plan with 1250 mins. this plan was the old sero plan that no longer exist.

Steps taken:
  • 1-888-882-4030
  • be polite
  • ask if your talking to the Sero Department
  • ask politely if you can add a line to your account
  • rep would confirm your identity then perhaps ask what your trying to do
  • explain that you want to open another line with the same sero plan you have now
  • hopefully everything went well
  • confirm what he did to your account
  • ask for his name and say thanks...
  • your done

NOTES - make sure you takes notes and keep logs just in case Sprint tries to screw you.
  • ask for the reps name and write down the date and time of call.
  • make sure you ask him to repeat the changes
  • double check what other things he's done to the account other then adding a new line

Hope this info is useful. i don't know if it has been posted before.

If you don't believe me, check my attachment picture

here are 2 successful stories that have been buried in the long sero thread
http://forums.slickdeals.net/showpost.php?p=12872074&postcount=564
http://forums.slickdeals.net/showpost.php?p=12860634&postcount=557

Original Sero Thread on Slickdeals
http://forums.slickdeals.net/showthread.php?sduid=338945&t=716694

original Sprint Sero plan that no longer available for new customers.
this is good reference for those who want to try out the above.
Quote :
$30.00 - 500 Anytime Minutes
$50.00 - 1250 Anytime Minutes
$100.00 - 2500 Anytime Minutes

All SERO voice calling plans include the following features:

- Unlimited Text Messaging (available on all SERO voice calling plans until June 30, 2007)
- Sprint Vision or Power Vision Included Free
- Unlimited Web access
- Unlimited email and instant messaging - AOL, MSN and Yahoo
- Unlimited Sprint PCS Picture Mail(sm) with Video Mail
- Unlimited Night & Weekend Minutes Starting At 7PM
- Unlimited Mobile To Mobile Calling
- Nationwide Long Distance
- Voice Mail
- Caller ID
- Call Waiting
- Numeric Paging
- Three-Way Calling
- Call Forwarding ($0.20/min)
- Sprint PCS Directory Assistance ($1.40 per call, plus airtime)
- Casual Text Messages ($0.15 per domestic message)
from sprintusers sero thread in the stickies
July 7, 2009, 3:10 am: System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

February 22, 2011, 3:13 am: System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

2,066 Comments

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#16
Quote from dubmang View Post :
i know its realllly offtopic. but i cant get my an extra sero line anymore for the life of me. so whats the next best plan? seems like everything has the $10 fee which still makes a basic plan over $60 still... is their still a chance i could stack a bunch of small discounts? after having to only pay $30/month for the last 5years, anything more than $50 seems not worth getting a phone..
Are you calling the line for employee plans or asking to be transfered to them? You should be able to get an additional SERO line or at least a SEROP line added, which you can switch to a basic SERO line afterwards. use 888-876-8381, as this should be the line for employee plans.
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#17
I have also been trying to add another Sero line and haven't had any luck. It's impossible to tell if this is simply because I haven't gotten the right person or that they actually have put a stop to it.
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#18
Quote from Barbwyr View Post :
I have also been trying to add another Sero line and haven't had any luck. It's impossible to tell if this is simply because I haven't gotten the right person or that they actually have put a stop to it.
It's more then likely because you haven't hit on the right csr. Are you calling Tele-sales or the line for employee plans?
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#19
i just got my aditional line that was added back in sept of 2010 converted to sero premium through echat. i have an epic on each line with the $40 plan + $10 for 4G which is dumb cause i dont have it in my area but its better then the $160 they were sticking me with each month on the 1600 employee plan
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#20
Quote from aztony View Post :
It's more then likely because you haven't hit on the right csr. Are you calling Tele-sales or the line for employee plans?
Only once to Tele-sales, rest to number recommended, 888-876-8381. Tele-sales was actually most helpful, she called several different reps in employee plans trying to find someone who could do it.
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#21
Quote from Barbwyr View Post :
Only once to Tele-sales, rest to number recommended, 888-876-8381. Tele-sales was actually most helpful, she called several different reps in employee plans trying to find someone who could do it.
All I can suggest is that you keep trying. Maybe if you upgrade it to a SEROP line that would help get it added. You could always go back and downgrade it to a basic SERO line later.
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#22
Do you still need to have handsets available to activate a new SERO line?
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#23
Quote from Anks329 View Post :
Do you still need to have handsets available to activate a new SERO line?
I'm not sure how necessary it is but it seems to make the process go smoother and easier.
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#24
Quote from aztony View Post :
I'm not sure how necessary it is but it seems to make the process go smoother and easier.
Got it, I'll get my hands on some handsets before starting the process
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#25
Will try this out as soon as i buy a Evo/Epic off craigslist/ebay. Will i need to have any information handy? I dont rememer the email i signed up SERO with lol Do i need that?
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#26
Quote from o0adam0o View Post :
Will try this out as soon as i buy a Evo/Epic off craigslist/ebay. Will i need to have any information handy? I dont rememer the email i signed up SERO with lol Do i need that?
do you currently have a sero line with sprint? if so you will only need your account info no email . I have an epic for sale if interested
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#27
Quote from Dbottle83 View Post :
do you currently have a sero line with sprint? if so you will only need your account info no email . I have an epic for sale if interested

Yeah i already have a SERO line. PM me the Epic info. Thx!
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#28
Quote from aztony View Post :
All I can suggest is that you keep trying. Maybe if you upgrade it to a SEROP line that would help get it added. You could always go back and downgrade it to a basic SERO line later.
Still no luck, on the first page there are no successful dates listed for 2011, but lots of unsuccessful ones.

I'm going to try retentions next.
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#29
Quote from Barbwyr View Post :
Still no luck, on the first page there are no successful dates listed for 2011, but lots of unsuccessful ones.

I'm going to try retentions next.
I cannot stress enough that it's going to take numerous attempts before you get the right csr that will help you.

Here's a success story from Jan. 24 2011

Quote from breakinyoankelz View Post :
Hey dub, after trying 7 times today (phone and chat combined) with mixed results from straight up no from all the phone reps, to some echat reps telling me that is possible, but you have to call in (which when calling the reps, got promptly shot down) I got through and was able to duplicate my account on the 8th try. Below is the script!

01/24/2011 05:00:36PM Session Started with Agent (Grace S)
01/24/2011 05:00:36PM System: "Thank you for contacting Sprint. My name is Grace S."
01/24/2011 05:00:36PM YU: ""Hi, I was told that I am eligible for an additional line on my account, and I would like to open this new line ONLY if I could get the same plan I already have (SERO) on this new line. I have a phone ready to activate"
01/24/2011 05:00:56PM YU: "Hi Grace"
01/24/2011 05:01:11PM Agent (Grace S): "I am happy to help you. Please hold a moment while I access your account."
01/24/2011 05:01:15PM YU: "Thank you for your help."
01/24/2011 05:04:08PM YU: "i was told by a previous customer representative that i am able to open a new line with the same plan that i am currently on"
01/24/2011 05:04:13PM YU: "01/24/2011 04:14:58PM Agent (Chris S): "yes, you can add a new line to the account and you can get the SERO plan also."
01/24/2011 05:04:29PM YU: "he told me to call in"
01/24/2011 05:04:36PM YU: "but they were unable to assist me"
01/24/2011 05:04:46PM YU: "so i was hoping you might be able to do it"
01/24/2011 05:05:03PM Agent (Grace S): "The Sero Premium 500 plan of $40.00 is an individual plan."
01/24/2011 05:05:41PM Agent (Grace S): "Do you wish to add a line under the same individual plan?"
01/24/2011 05:06:09PM YU: "yes i want to add a new line with that same SERO plan"
01/24/2011 05:07:01PM Agent (Grace S): "Ok"
01/24/2011 05:08:05PM YU: "thank you for your help Grace."
01/24/2011 05:08:16PM Agent (Grace S): "You're welcome"
01/24/2011 05:10:00PM YU: "I already have a phone to activate, so I just need an additional line"
01/24/2011 05:10:23PM Agent (Grace S): "Should I add a line on the account?"
01/24/2011 05:11:12PM YU: "that line will have the same plan correct"
01/24/2011 05:11:19PM YU: "the SERO Premium 500"
01/24/2011 05:11:22PM Agent (Grace S): "Yes"
01/24/2011 05:11:42PM YU: "okay. yes add that line"
01/24/2011 05:11:51PM Agent (Grace S): "May I please have the ESN/DEC number from your new phone? It can be found inside your phone under the battery."
01/24/2011 05:13:03PM YU: "**** ****** *****7"
01/24/2011 05:14:10PM Agent (Grace S): "Please switch off the phone."
01/24/2011 05:15:11PM YU: "okay it is off"
01/24/2011 05:18:58PM Agent (Grace S): "Ok"
01/24/2011 05:23:04PM YU: "This line will have all of the same features and cost as my other lines, right?"
01/24/2011 05:23:08PM YU: "line*"
01/24/2011 05:23:14PM Agent (Grace S): "Yes"
01/24/2011 05:23:34PM YU: "ok perfect"
01/24/2011 05:24:08PM Agent (Grace S): "Thank you for waiting."
01/24/2011 05:24:25PM Agent (Grace S): "I have activated the phone and added a new line on the account."
01/24/2011 05:24:46PM Agent (Grace S): "The phone number is *********2."
(Phone activation blah blah blah)
01/24/2011 05:45:35PM Session Ended

Good luck and i hope this helps! This forum has helped immensely and i only wish to give back! Btw, it was interesting that when i called in for the 4th time, the rep. made sure to let me know that they knew I had been calling repeatedly and insisted that adding a new SERO line was impossible. guess not :X
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#30
Can I add a line and then port out the number for my old SERO number and transfer the new SERO number to somebody else? Basically I want to get out of my contract.
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