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Add a line for existing Sprint Sero Customers! Get Same Grandfathered plan of $30/month (500mins fair and flex) - YMMV for some people

twe90kid 301 September 23, 2008 at 10:49 PM in Phones (5) More Sprint Deals
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THE OP NEEDS SOME HELP... shoot me a pm if you know the details to the quote below
Quote :
hi all, i'm the original poster to this topic.

I would like to know if anyone has been able to clone a sero account for their friend without having to do the TOL. i don't want to get the plan and do the TOL. would i be able to call or login to chat and telll them my cousin wants the same plan as me, but i don't want to take responsiblity to his plan, therefore could they put him on the same plan under his own name?

i haven't check back to this thread for ages. it seems like there's a lot of success stories.. hopefully everyone is satisfied with their plan now.
btw, i hope everyone utilize the repping feature on this forum. THANKS


PLEASE STOP PM-ING ME. I WILL NOT BE ABLE TO ASSIST ANYONE IN GETTING THIS PLAN.


Quote :
slash007 stated it might end on Oct 13th. (NOT COMFIRMED, but be AWARE)
another person on sprintusers forum confirmed slash007's suggested expiration date http://www.sprintusers.com/forum/...p?t=173596


For those who are reading this thread after 10.13.08, please post your success stories w/ the following

-Date and time of call
-Any type of inconviences w/ the rep
Quote from Briefmyth View Post :
FYI...

The plan code for the sero 500 minute is "FF1077" Tell them you want that plan and it's still active in the computer

The sero 1250 plan code is FF1079

Make sure you say another REP gave you the plan codes and told you that you could do it. This worked for me on the first try. The guy gave me the plan codes and told me if I had any trouble or wanted to call in and get another line to use those codes.
Original Post Below
Quote :

Original plan
Sero F&F 500mins for $30

i just called and successfully added

Newly added
1x $30 fair and flex - 500mins
1x $49.99 Fair and Flex - 1250mins

called this number 1-888-882-4030

basically if your an existing Sero customer with old grandfathered plan and you want another line for a family member now you can successfully do this.

what i did was call that number above. i told him that i would like to add a line to my existing phone service. the rep asked for my number and name, he also wanted to confirm my identity, next he proceeded asking what i would like to do. i told him i was interested in signing up one more line with the same plan i have now. he told me i can add up to 10 numbers on my account and it wouldn't be a problem. i was able to get the old $30 bucks a month plan without compromising existing plan. he also allowed me to order another line on the old $49 plan with 1250 mins. this plan was the old sero plan that no longer exist.

Steps taken:
  • 1-888-882-4030
  • be polite
  • ask if your talking to the Sero Department
  • ask politely if you can add a line to your account
  • rep would confirm your identity then perhaps ask what your trying to do
  • explain that you want to open another line with the same sero plan you have now
  • hopefully everything went well
  • confirm what he did to your account
  • ask for his name and say thanks...
  • your done

NOTES - make sure you takes notes and keep logs just in case Sprint tries to screw you.
  • ask for the reps name and write down the date and time of call.
  • make sure you ask him to repeat the changes
  • double check what other things he's done to the account other then adding a new line

Hope this info is useful. i don't know if it has been posted before.

If you don't believe me, check my attachment picture

here are 2 successful stories that have been buried in the long sero thread
http://forums.slickdeals.net/showpost.php?p=12872074&postcount=564
http://forums.slickdeals.net/showpost.php?p=12860634&postcount=557

Original Sero Thread on Slickdeals
http://forums.slickdeals.net/showthread.php?sduid=338945&t=716694

original Sprint Sero plan that no longer available for new customers.
this is good reference for those who want to try out the above.
Quote :
$30.00 - 500 Anytime Minutes
$50.00 - 1250 Anytime Minutes
$100.00 - 2500 Anytime Minutes

All SERO voice calling plans include the following features:

- Unlimited Text Messaging (available on all SERO voice calling plans until June 30, 2007)
- Sprint Vision or Power Vision Included Free
- Unlimited Web access
- Unlimited email and instant messaging - AOL, MSN and Yahoo
- Unlimited Sprint PCS Picture Mail(sm) with Video Mail
- Unlimited Night & Weekend Minutes Starting At 7PM
- Unlimited Mobile To Mobile Calling
- Nationwide Long Distance
- Voice Mail
- Caller ID
- Call Waiting
- Numeric Paging
- Three-Way Calling
- Call Forwarding ($0.20/min)
- Sprint PCS Directory Assistance ($1.40 per call, plus airtime)
- Casual Text Messages ($0.15 per domestic message)
from sprintusers sero thread in the stickies
July 7, 2009, 3:10 am: System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

February 22, 2011, 3:13 am: System Notice: This thread has been automatically renewed after reaching a post limit. Most of its content has been moved to this thread for reference purposes.

2,066 Comments

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#61
Quote from DrClaw View Post :
Ok, so I got my old SERO account converted to a SERO P account. I now want to add people to my plan and switch their plans to SERO P and then do TOLs.

Here's the scene: 2 people are current sprint customers in regular everything plans for $69. They are both currently in a contract on their own accounts. I want to bring them in then convert them and then do a TOL. Should be pretty straight forward. I did this in the past with reg SERO when it was more difficult to add lines and convert them. I already greased the skids and got an echat conversation, explicitly stating that I could add lines of service and convert them to SERO P. I realized from my previous experiences that I would need proof. Should I add lines with some generic plan then bring those two lines in? Or just try to do it one move? I dont want to order phones and stuff for these two lines because these people are not eligible for new phones at this point in time. They will be keeping their current phones, I'm just going to transfer them onto my plan for a month or so so I can convert them and then transfer them out.

Third person is not a sprint customer. On Tmobile prepaid. They can get a new phone and want the EVO. Should I order that phone, set up the SERO P on it then port his number over and carry him for a month or so then do the TOL? Or should I have him go get the phone, sign up with sprint, start with the everything plan and then add him to my account, convert it to the SERO P plus $10 (4G) and then do the TOL?

I know I can add upto 5 lines of service to my account and like I said, I have an echat conversation where it is stated explicitly multiple times with me summarizing that I can add lines to my account then convert those lines into SEROP.

I plan on using that if there is any issue when I call Sprint to convert these lines.

Any advice would be appreciated.

TIA!!
Were you able to do this? I've been trying for the last week or so and haven't had any luck at all. They aren't let me add new lines to SERO Mad
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#62
just got my tp2 replaced. no $10 charge.
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#63
Quote from Anks329 View Post :
Were you able to do this? I've been trying for the last week or so and haven't had any luck at all. They aren't let me add new lines to SERO Mad
I haven't done or attempted it yet but am getting ready to. I am fairly confident I can do what I am proposing. I did this for two people when I had a reg SERO account. it just took a lot of time. I do have an echat confirmation that I can add lines then mirror although it is a little vague. I am going to get into some more chat sessions and get written proof then proceed.

Any luck for you?
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#64
Quote from leadbyxampl View Post :
Here are the steps I followed to get the $40 Sero Premium

Thanks to "JBlade00" for his post http://slickdeals.net/forums/showpost.php?p=36691229&postcount=1954

1. Added a new line of service as EPRP on 2/13/2011. I orderd the Refurbrished Blackberry Tour 9630 for $79.99 - $50 Web Discount.
2. The phone shipped on 2/14/2011 and my account was updated to reflect the new line.
3. I started a echat session this morning and said this:



4. After 20 minutes, my plan was updated in my account.
5. Since the phone is a Refurb, it shows up with the $150 credit towards a new phone. I plan to use that later this summer when a new flagship phone (perhaps an EVO 2) is released. The phone is scheduled to be delivered today.

6. I plan to port my number from AT&T (i left Sero 500 for the Iphone a while back) and get that $125 credit.

I hope this helps others get the Sero P.

Note: I already had two SERO plans on my account - Sero 500 and Sero P 500 (recently converted from Sero 1250).
OK so i chatted with sprint and they said the best I could do after adding lines of service to my account would be to convert them to EPRP plans but not SERO premiums since that is not available for non prior SERO customers. I want to add 3 lines to the account, one is a tmobile customer and the other 2 are sprint customers. None of them have SERO accounts. I want to transfer them all to my account and then mirror my SERO premium plan onto these lines.

Should I add them as EPRP lines then convert to SERO P? Has anyone done this recently for any line?

TIA
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#65
Quote from DrClaw View Post :
OK so i chatted with sprint and they said the best I could do after adding lines of service to my account would be to convert them to EPRP plans but not SERO premiums since that is not available for non prior SERO customers. I want to add 3 lines to the account, one is a tmobile customer and the other 2 are sprint customers. None of them have SERO accounts. I want to transfer them all to my account and then mirror my SERO premium plan onto these lines.

Should I add them as EPRP lines then convert to SERO P? Has anyone done this recently for any line?

TIA
I was able to convert a EPRP, the $39.99 texting one, to a SEROP via chat first try with no problem on 2/16. On 2/26 I ordered another $39.99 EPRP and got that one converted to a SEROP as well on 2/28. The second line was not as easy to convert, the rep kept telling me it was not possible to convert a EPRP to SEROP, once I told her I had just done it 2 weeks prior on my other line she put it right through for me. I already had a $30 SERO on the account.
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#66
Just thought I'd drop by and let you guys know that I was able to get a new line added with SERO 500 for $30! It wasn't easy though. (Easy.. but NOT quick) Sorry, I don't have a plan code or anything for this. My CSR was just that helpful! (Of course, knock on wood.. I haven't seen the change updated in my account yet!)

I began the chat session telling them that I wanted to add a new line only if it would mirror the current line that I have. (Note, I have 2 SERO lines, one is premium, one is not) Angel Bh said that I would be able to. When I asked if she meant $30 plan, she said no.. that she was referring to the SEROP plan, which was fine by me. Anyway, she proceeded to tell me that even though I can get another SEROP line added, she would not be able to do it for me (not equipped) and that I would have to contact SERO Customer Service for them to add the line. She gave me plan code "PDS1999BC" (this is for SERO $40 Plan-- SEROP) and told me to tell the CSR to create a new line with that plan code and assured me that "any rep can add this for you." I kept our chat session open while I called SERO Cust Service and just as I expected.. the plans are expired. I relayed this info to Angel and told her that they were only offering me the Everything + plan for $59.99. She said to just go ahead and get that new line added and she will change it to SEROP. Great, huh? Well, the new line was added and showed up in my account right away. However, she informed me that it would take up to 72 hrs to show up on her system... so she would not be able to help me out in getting it added today. She again told me that any rep would be able to add the plan code later on to change it to the SEROP plan. I began to lose hope! As I confirmed things she promised and asked her to make multiple notes on my account, she all of a sudden wrote, "Wait." Guess what? She said that it showed up in her system and that she would do it herself! Awesome, right?! How lucky is that? Icing on the cake was when she said that she could change it to the $30 Sero plan.

Now I am just waiting for it to show up in my account. What a great way to end the night! I just had 2 crowns put in today.. so this was definitely good news.

She was extremely helpful and patient. Our chat session was over 1 hr long and most of that time was spent waiting for the SERO CSR to add the new line. If only all Sprint CSRs were as helpful as she was!!
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#67
i had one added one month ago and it shows under my account and some sprint reps called and told me it was a mistake and they had to cancel it. i was so pissed.

Quote from sunset01234 View Post :
Just thought I'd drop by and let you guys know that I was able to get a new line added with SERO 500 for $30! It wasn't easy though. (Easy.. but NOT quick) Sorry, I don't have a plan code or anything for this. My CSR was just that helpful! (Of course, knock on wood.. I haven't seen the change updated in my account yet!)

I began the chat session telling them that I wanted to add a new line only if it would mirror the current line that I have. (Note, I have 2 SERO lines, one is premium, one is not) Angel Bh said that I would be able to. When I asked if she meant $30 plan, she said no.. that she was referring to the SEROP plan, which was fine by me. Anyway, she proceeded to tell me that even though I can get another SEROP line added, she would not be able to do it for me (not equipped) and that I would have to contact SERO Customer Service for them to add the line. She gave me plan code "PDS1999BC" (this is for SERO $40 Plan-- SEROP) and told me to tell the CSR to create a new line with that plan code and assured me that "any rep can add this for you." I kept our chat session open while I called SERO Cust Service and just as I expected.. the plans are expired. I relayed this info to Angel and told her that they were only offering me the Everything + plan for $59.99. She said to just go ahead and get that new line added and she will change it to SEROP. Great, huh? Well, the new line was added and showed up in my account right away. However, she informed me that it would take up to 72 hrs to show up on her system... so she would not be able to help me out in getting it added today. She again told me that any rep would be able to add the plan code later on to change it to the SEROP plan. I began to lose hope! As I confirmed things she promised and asked her to make multiple notes on my account, she all of a sudden wrote, "Wait." Guess what? She said that it showed up in her system and that she would do it herself! Awesome, right?! How lucky is that? Icing on the cake was when she said that she could change it to the $30 Sero plan.

Now I am just waiting for it to show up in my account. What a great way to end the night! I just had 2 crowns put in today.. so this was definitely good news.

She was extremely helpful and patient. Our chat session was over 1 hr long and most of that time was spent waiting for the SERO CSR to add the new line. If only all Sprint CSRs were as helpful as she was!!
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#68
Quote from leemaverickly View Post :
i had one added one month ago and it shows under my account and some sprint reps called and told me it was a mistake and they had to cancel it. I was so pissed.
crap.
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#69
any reports of people still keeping their discounts on sero plans ? Smilie
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#70
Quote from dubmang View Post :
any reports of people still keeping their discounts on sero plans ? Smilie
They slowly weeding everyone out. I had my discount until this month. It just had disappeared without a notice on March bill.
Many people reported it going away throughout last year.
I have not seen anyone reporting being able to use corp. discount after switching to SEROp
OM
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#71
If I have an AT&T prepaid plan can I port the phone number over after adding the new sero line and get the $125 credit?
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#72
Anyone on the sero everything plus 500 getting their discounts?
Sprint just removed mine any help anyone?
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#73
Quote from iicbhii View Post :
Anyone on the sero everything plus 500 getting their discounts?
Sprint just removed mine any help anyone?
I'm afraid there is no help. Anyone that is still getting their discounts on SERO, it's only because Sprint hasn't gotten around to their accounts yet. Even without the discounts SERO is probably the cheapest plan around for what you get.
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#74
Quote from iicbhii View Post :
Anyone on the sero everything plus 500 getting their discounts?
Sprint just removed mine any help anyone?
i have a sero account and have been getting a $20 discount for the past year which was just removed. it was supposed to last two years. i did an online chat with sprint and the woman says she sees that it's on my account but wasn't sure why it wasn't applied to my bill so she sent it to get reviewed and i'm supposed to get a call back.
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#75
Quote from aztony View Post :
I'm afraid there is no help. Anyone that is still getting their discounts on SERO, it's only because Sprint hasn't gotten around to their accounts yet. Even without the discounts SERO is probably the cheapest plan around for what you get.
Quote from RUsum1 View Post :
i have a sero account and have been getting a $20 discount for the past year which was just removed. it was supposed to last two years. i did an online chat with sprint and the woman says she sees that it's on my account but wasn't sure why it wasn't applied to my bill so she sent it to get reviewed and i'm supposed to get a call back.
So, yesterday I did chat with sprint CSR. They told me to call the 1800 number. I called, and spoke to a guy he was really nice he said " I see the discount on your account, but im not sure why it wasnt applied. I will renew the discount, and credit you"
So everything peach keen right? TODAY, I received an email stating this:
"Brain,

Thank you for contacting Sprint.

I have reviewed your request to participate in the Sprint discount
program through Credit Union Members. Your current plan provides you
with the best value available, making your account ineligible for the
additional employee discounts you requested."
They even missed spelled by name Frown
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