I bought the Truse Laser Combi Mouse from Circuit City on 07/03/2008 and never received the $20 rebate. Last time I called, a guy told me that my rebate was received on time and should be expecting a check in October. Well, nothing came, and now the 1-866-531-3551 number is no longer taking voice inquries. Does anybody else here had problem with this rebate? How did you guys get the rebate back? Thanks a lot for all your help!

Here is the address I mailed the rebate:
Trust Product Rebate
P.O.Box 1853
Dept #14462
Livingston, NJ 07039-0000

I bought the Truse Laser Combi Mouse from Circuit City on 07/03/2008 and never received the $20 rebate. Last time I called, a guy told me that my rebate was received on time and should be expecting a check in October. Well, nothing came, and now the 1-866-531-3551 number is no longer taking voice inquries. Does anybody else here had problem with this rebate? How did you guys get the rebate back? Thanks a lot for all your help!

Here is the address I mailed the rebate:
Trust Product Rebate
P.O.Box 1853
Dept #14462
Livingston, NJ 07039-0000


same here i got an email response sayin i ll expect my rebate soon never got it tho

Never got mine either, those sob's

I emailed to "support@lhbrands.com" yesterday, just got a failure notice for the email, "not able to establish an SMTP connection". So those crooks just took our money and ran away? Are there anything we can do?

Never got mine either, those sob's

I never got mine either...

I have emailed 3 times, including to "Matt" and his alleged supervisor and never received a response. Their phone # formerly said "we will never answer, we take no messages, send an email." It is now disconnected. I suspect they must be bankrupt, but complaints to the BBB and NJ Office of Consumer Protection may be worth a try. Radio Shack has been absolutely worthless - "not our problem."

I haven't received response from my email either. Will definitely file complains with BBB this weekend. Anybody else out there got any response?

I have emailed 3 times, including to "Matt" and his alleged supervisor and never received a response. Their phone # formerly said "we will never answer, we take no messages, send an email." It is now disconnected. I suspect they must be bankrupt, but complaints to the BBB and NJ Office of Consumer Protection may be worth a try. Radio Shack has been absolutely worthless - "not our problem."

Anyone notice that you can get Zero trust products in the usa now? I loved the mice and long range keyboards, now all my backorders turned to canceled...

I have emailed 3 times, including to "Matt" and his alleged supervisor and never received a response. Their phone # formerly said "we will never answer, we take no messages, send an email." It is now disconnected. I suspect they must be bankrupt, but complaints to the BBB and NJ Office of Consumer Protection may be worth a try. Radio Shack has been absolutely worthless - "not our problem."

Need help to file BBB complaint. What is the business we are filing complain against, Trust.com or lhbrands.com? What is the contact information/mail address for Trust or lhbrands. Thanks.

All I can add is that a while back EVGA stiffed me on a rebate and said it the promotion was not in their system even though I had a copy and a picture of it. What they told me is the address I sent it to did not handle that promotion.....parago...they then sent me to rebateshq. I think it was and they said it was not in their system either. I called CC and after ...oh an hour and finally getting super I got a $25 gift card out of the whole ordeal.

Need help to file BBB complaint. What is the business we are filing complain against, Trust.com or lhbrands.com? What is the contact information/mail address for Trust or lhbrands. Thanks.

I complained to the BBB and just got this back:

Business Name: Lighthouse Brands/Trust Inc

BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company.

BBB develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.

With any complaint, you have the option of pursuing the matter legally.

To pursue your complaint, please contact: Essex County Division of Consumer Srvcs., 50 South Clinton Street, 3rd Floor, East Orange, NJ, 07018, phone:9733958350

Maybe the name "trust.com" should have warned us...

I had the same rebate problem with a Trust laser mouse that I purchased from buy.com. I eventually got my rebate after emailing their corporate person at trust.com. See my previous post (http://forums.slickdeals.net/showthread.php?sduid=159902&t=980841&highlight=trust). If that doesn't work, go straight to the Attorney General. BBB.org and buy.com (RadioShack in your case), as usual, are really useless in helping the rebate problems. Good luck!