Circuit City SUCKS!!!!

[cheapo6]

I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.
Today I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.
I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store.So I did and they refused to match the lower prices!
This is false advertising at it's best!:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

[Peacemaker1ps]

They are not allowed to price match on black friday.

[AverySLC]

CC is going under for a reason. Witness their recent plasma debacle of not matching their online prices though their last marketing effort states that they will match their online price.

Walmart is the only business that has the chops to PM on BF.

[CmC918]

It is kinda shady but I'm guessing in the fine print they mention something about black friday or something.

[redcloak]

I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.
It's 60 days, now, right?

[larry123]

Don't give up. Write corporate and send a copy to the consumerist

[hsjpatman]

Is it to late to give them the finger and just return the items ?

[halliwellfamily]

most stores won't allow their lower price or price matching policy on black friday. otherwise all the smart people would simply purchase all the good deals that we want a week or so ahead of time and go back on black friday and match the prices and avoid most of the lines.

[gem]

I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.
Today I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.
I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store.So I did and they refused to match the lower prices!
This is false advertising at it's best!:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:



that's fine, it just sounds like you don't know about their return policy...

[danameless]

It's 60 days, now, right?

OP said he bought it on 11/5 and since it's 11/28 today, that makes it about 23 days - where do you get 60 days from??

[VampHuntD]

So don't ask for a price match, return and rebuy. You get your money back from the return and get the new price too. They can't tell you they don't have any cause you just gave one back.

If you really have the balls to the wall attitude, you could ask for a 10% off for open box too.....although I really think you'd be pushing that one :)

[cheapo6]

I already filed a complaint with the Federal Trade Comission and the NC Attorney General plus contacted my local news about it.
What is the return policy?:D

[g3tz2thapap3r]

call corprate office & try to be nice... if that fails , START BEECHIN & THREATEN TO SUE!

[cheapo6]

call corprate office & try to be nice... if that fails , START BEECHIN & THREATEN TO SUE!
I called the corporate office in Richmond,Va-got the same runaround.
I think this will turn into a class action lawsuit.

[cheapo6]

CC is going under for a reason. Witness their recent plasma debacle of not matching their online prices though their last marketing effort states that they will match their online price.

Walmart is the only business that has the chops to PM on BF.
When I purchased the tv the store had the tv $100.00 higher than the internet price until I complained when I was checking out.:mad:

[eherperfo]

It's not going to get you anywhere. Fine print say price matching excludes special promotion, and black friday is one of them.

I would know, I used to work retail. And everyone in retail is allowed to be a jerk on black friday, so they aren't going to do much for you. I've had people threaten to sue, to go to another store, etc. We just shrugged it off.

Now, if the sale is for more than just black friday, you might have a case. So...

Like someone said, you can try to return it and take the 15% restocking fee, and buy it. They might let you do that. Again, they don't do return and stuff on Black Friday, so you have to try your luck on Saturday if the ad runs through more than one day.

[planbrad]

best buy for life!!! circuit city has always been horrible. have spent the night once for a BF there and it was a serious problem. they are not organized. like someone said above, there is a reason they are going under.

[jman7]

best buy for life!!! circuit city has always been horrible. have spent the night once for a BF there and it was a serious problem. they are not organized. like someone said above, there is a reason they are going under.

In my opinion both are just as bad. Only way I buy anything from any of them is if its a super great deal. Otherwise I try to get everything online. Got a couple of Samsung upconverting DVD players for $50 a piece at CC after I went to BestBuy and they wanted $106 a piece. I just use CC and BB as the hos they are. Use them when it suits you otherwise don't give them any of your money as they are all money grubbing hos that will do anything to cheat you out of a buck.

[notman]

I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.
Today I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.
I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store.So I did and they refused to match the lower prices!
This is false advertising at it's best!:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:
I had a problem where a laptop I had purchased came down $50 and the twit at customer service and her clueless supervisor would not give me the $50. I called to Circuity City's website phone number and they took care of it. I wrote a letter and complained on their website regarding the poor treatment I received. I thought about posting it here, but I think that would be too much. The fact that Circuit City is crumbling is vindication enough for me.

People on here may be right about Black Friday in your case. I don't know.

[LOV3LYxGRL]

I think the only reason Circuit City is selling it more pricier is due to the problems they're going through

[iamnayr]

Its called black friday. Noone price matches/ rain checks son.

[nikecmh]

Its called black friday. Noone price matches/ rain checks son.

Walmart does.

[SpearmintRhino]

The deals at CC were pretty freakin weak this year...Actually seems like most retailers had pretty crappy BF deals. Guess thats why the crowds were a bit thinner and people were buying less. Seriously...worst BF deals in a long time....

[waytoodeep03]

So don't ask for a price match, return and rebuy. You get your money back from the return and get the new price too. They can't tell you they don't have any cause you just gave one back.

If you really have the balls to the wall attitude, you could ask for a 10% off for open box too.....although I really think you'd be pushing that one :)

This is what you probably have to do.

Just make sure you tell them exchange and NOT refund. Happened to me before the girl refunded the entire price back to my CC so I have to wait days for it to credit in order to repurchase the tv.

CC needs to go under for good!

[jayeskreezy]

Walmart does.
Ditto. I went in CC earlier this morning and they said they wouldn't price match my item until 12pm. I went to another local one tonight (after 12pm mind you) and they said they wouldn't do it at all. This is why their going under. IF anything you should PM a BF ad. You have a better change over everyone giving you their business for more than one item. Dumb.

Either way I'll try CC tomorrow. If they don't do it then I'll spend my gift card on whatever and refrain from shopping there unless they're giving the whole store away. I'll be going to Walmart if CC won't do it tomorrow.

Two years ago Best Buy did PM an item for me from CC's ad. Last year WM pm'ed an item from BB's ad. People do PM on BF.

[LoKo498]

I heard that CC will shut down on the 31st of dec.

[pdrucker]

booooohoooooo :,(

[Adam_R]

I already filed a complaint with the Federal Trade Comission and the NC Attorney General plus contacted my local news about it.
What is the return policy?:D

You know how many complaints local news stations and gov't agencies receive on a daily basis?? I bet they get these complaints, pass them around the office for everyone to laugh at others' misfortunes, and than take turns wiping their asses with it before they throw it in the garbage.

If you want your money back, just return the stuff since it's within 30 days. If the sales manager working is smart, they would rather take a hit on the product by just giving you a credit rather then hold onto a used product and have to mark it down even lower than sale price.

[mcs7865]

I called the corporate office in Richmond,Va-got the same runaround.
I think this will turn into a class action lawsuit.

This is got to be the dumbest shXt I've ever heard. There are reasons why companies don't price match Black Friday, so get over it. Have you ever stopped to think that your whinny cheap stake a_s is part of the problem, not the solution. You had no problem buying the items 3 weeks ago at a certain price, so live with it because they wouldn't price match at Black Friday prices. Go ahead a do a class action lawsuit. Waste your time, Circuit City 's time, and the court's time (and waste our tax money) to save a few bucks.

[junkdude101]

You should buy the exact items from bestbuy, then return new items to circuit city using your old circuit city's receipt. Hope that works. GL!

[PR0SP3R]

Simple: you should have bought @ BB soon as you found out and then returned original to CC and forget the 110% BS... that's what I've done.

You should buy the exact items from bestbuy, then return new items to circuit city using your old circuit city's receipt. Hope that works. GL!
Haha, I must have been typing when you replied.

[Stereodude]

I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.
Today I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.
I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store.So I did and they refused to match the lower prices!
This is false advertising at it's best!:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:So return it...

[cheapo6]

This is got to be the dumbest shXt I've ever heard. There are reasons why companies don't price match Black Friday, so get over it. Have you ever stopped to think that your whinny cheap stake a_s is part of the problem, not the solution. You had no problem buying the items 3 weeks ago at a certain price, so live with it because they wouldn't price match at Black Friday prices. Go ahead a do a class action lawsuit. Waste your time, Circuit City 's time, and the court's time (and waste our tax money) to save a few bucks.
I have no problem with them not price matching on black friday if they had these specific dates in the posted price guarantee. They don't, so this gives them the right to call anything marked down a "special promotion".
This is is FALSE ADVERTISING and maybe has something to do with why they are a sinking ship.

[debug_66216]

I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.
Today I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.
I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store.So I did and they refused to match the lower prices!
This is false advertising at it's best!:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Quit complaining...... ask them about it TODAY....... if they don't give you the money back, then return the item.

[cheapo6]

Quit complaining...... ask them about it TODAY....... if they don't give you the money back, then return the item.
Oh I am going to ask again today since it's not "black Friday" and the same tv is on sale for the same price today as yesterday.
Email the Circuit City PR Director and let them know what you think of the low price guarantee.
PR_Director@circuitcity.com
I called the store ahead of time to explain where I saw the lower prices and they told they would honor them but I had to come into the store.
They should have given me the turn down over the phone instead of having me drive 30 minutes to get to the store!
Amazon has a nice Samsung 50 inch plasma with free shipping for less than the Panasonic 50 inch plasma I bought from Circuit City, I may be doing a CC RETURN!
Plus I save over $100.00 in sales tax!

[halliwellfamily]

Oh I am going to ask again today since it's not "black Friday" and the same tv is on sale for the same price today as yesterday.
Email the Circuit City PR Director and let them know what you think of the low price guarantee.
PR_Director@circuitcity.com
I called the store ahead of time to explain where I saw the lower prices and they told they would honor them but I had to come into the store.
They should have given me the turn down over the phone instead of having me drive 30 minutes to get to the store!
Amazon has a nice Samsung 50 inch plasma with free shipping for less than the Panasonic 50 inch plasma I bought from Circuit City, I may be doing a CC RETURN!
Plus I save over $100.00 in sales tax!

Just beware that they MAY have a 15% restocking fee. Check that out first.

[cheapo6]

Well the same items are the same price as yesterday.
Called the store and they won't honor the price guarantee and it's not black friday.
I asked what date I could come into the store for the price match guarantee and they could not provide one.
:vomit: :vomit: :vomit: :vomit: :vomit:

[thrice681]

He can't return and rebuy, that's why he's pissed.
Reason: 15% restocking fee (because it's so hard to roll the tv back in to the warehouse, right? F U CC)
and Electronics are only 15 days, and he's pass that now.

[mrsjolly729]

CC is going under for a reason. Witness their recent plasma debacle of not matching their online prices though their last marketing effort states that they will match their online price.

Walmart is the only business that has the chops to PM on BF.

thats not true here. wal mart target best buy circuit city all priced matched on BF in fact I dont know of any store here that DOESNT price match on BF or any other day for that matter.

[JimmayVV]

The item that is less at CC itself you should get the difference back. First obstacle on the thing BB has a better price on:

Find a lower advertised price from another local store with the same item in stock, and we'll gladly beat their price by 10% of the difference. And if you see a lower advertised price within 30 days of your purchase with us, we'll refund 100% of the difference.

Second obstacle:

FAQ:

Q: Do you match "limited quantity" offers by local competitors? What if the item is not indicated as being in limited quantity, but the item is not in stock?
A: Our policy does not apply to local competitors' limited quantity offers. In addition, if a local competitor is out of stock of the particular item, we will not match the local competitor's price. Being "in stock" means that the item is available for sale and delivery that day.

So, basically, yeah.

But at the very least ask for a signed letter by the manager (with his name underneath it) and write out the letter saying something to the effect of

I came into Circuit City on 11/28/2008 (Friday) with my receipt from 11/2/2008 seeking to adjust the price to $xx.xx as reflected in today's circular, and was instructed that was not possible.

This is verified by manager "xx", signed below:

(Manager Signature, Date)


That way when you talk to corporate or whatever you have proof that the price was $xx on that day and you indeed tried to get it changed to that and the manager will have admitted to not complying.

If need-be, bring a video camera to tape your interactions with him/her but that really is overkill.

Getting the manager on file, on a particular day, at a particular price verifies the claim - and it is a matter of granting it to you or not - they can't nit-pick you over 'when' you came in, or what the price was or w/e.

You have a big obstacle ahead of you with matching BB, but there should be no problem matching CC's own price.

[rulother]

CC won't price match on black friday so you can't hate on them for not.

[Bigphil920]

Circuit Citys price guarentees are pretty meaningless. The day after they filed bankruptcy I went to the store to use some gift cards up in case they close. They handed out these papers at the door about one price guarentee on the store and web. I brought some movies and found out later that day they were less on the internet and was told this guarentee is not good for music and movies.

[cheapo6]

The item that is less at CC itself you should get the difference back. First obstacle on the thing BB has a better price on:



Second obstacle:



So, basically, yeah.

But at the very least ask for a signed letter by the manager (with his name underneath it) and write out the letter saying something to the effect of




That way when you talk to corporate or whatever you have proof that the price was $xx on that day and you indeed tried to get it changed to that and the manager will have admitted to not complying.

If need-be, bring a video camera to tape your interactions with him/her but that really is overkill.

Getting the manager on file, on a particular day, at a particular price verifies the claim - and it is a matter of granting it to you or not - they can't nit-pick you over 'when' you came in, or what the price was or w/e.

You have a big obstacle ahead of you with matching BB, but there should be no problem matching CC's own price.
The tv was at a lower price at Circuit City, the other item was in stock at a local best buy.
According to the CC website I have until 1/31/20029 to return it unless this is more false advertising.http://www.circuitcity.com/rpsm/cat/-13414/edOid/105452/rpem/ccd/lookLearn.do
I had the store manager write on the ads I brought into the store stating he would not honor the price guarantee, and he signed them.
Circuit City is doing anything they can to sell inventory. They don't care about false advertising because they are going to close up.
I hope they do-consumers don't need retailers who lie and deceive the public.

[Rexman]

I'm thinking CC must suck. Myself and some others have ordered the Sony 46" W4100 doorbuster and have picked up the TVs. Cashback from live.com was 20% on Wednesday. Some of the members have gotten cash back notices of 5% cash back instead of 20%. I have not received ANY cash back notice, although I have a screen shot of the 20% cash back splash as I entered the site. We are making complaints, hopefully we'll get the cash back. Mslive.com is part of the picture also, but it's not usually an issue with purchasing from other sites.
http://forums.slickdeals.net/showthread.php?sduid=438091&t=1039473

[thebestman36]

My CC experiences from this past week werent pleasant ones. First tried at 2 stores to get them to price match or at least come down in price on the best buy LG deal from a week ago. No go on those. I was fine with that since I knew it was a long shot. Only reason I am forced to go to CC is because I had $800 worth of gift cards.
So today I see the sears deal for a 32" Panasonic for $499. Wasnt any kind of crazy spectacular price so I thought I'd have little problem having CC match it. I go to both stores and neither will budge. Both stores were near empty. Many of the tvs had "clearance" marked on them despite the fact that the prices were just everyday prices and nothing special. So I kinda got into it with the manager at store #1 complaining about their price match policy, and how their prices are out of line with the other stores. He goes on to tell me about how they have to protect their shareholders and try and not to "give away" tvs such as Best Buy and others are. After 3-4 minutes of casual argument he tells me how hes busy and doesnt have time to further discuss the matter with me. I said "busy?....your store is empty." He gets pi$$ed and tells me that he will now escort me out.:bounce: So store # 2 I finally cave in and just buy the toshiba 37" for $584 plus tax. Just wanted to get rid of the gift cards asap. TV wasnt in stock so will wait for delivery and hope that maybe something better at CC pops up before end of year, and I will return the toshiba.

[kenwillard]

Maybe i'm just lucky, but I have always gotten my way at CC. They once price matched an HDTV for me once from a Sears ad. I didn't have the ad in-hand so they let me print it from thier internet terminal. I'm kind of sad to see them go.

[cheapo6]

Maybe i'm just lucky, but I have always gotten my way at CC. They once price matched an HDTV for me once from a Sears ad. I didn't have the ad in-hand so they let me print it from thier internet terminal. I'm kind of sad to see them go.
As a lawyer posted on another forum, have the store manager give you a signed written statement of anything you expect from them( especially the price guarantee) at the time of purchase.
Circuit City is obviously not a quality, customer service oriented company.
I have had a very sad experience with the Wilmington,NC store and will never buy from them again.

[Pec]

Just return the merchandise...Get a refund.

[goibhniu]

I think this will turn into a class action lawsuit.

If you do then you're dumber than you sound. You don't want it to turn into a class action suit. When that happens the company almost always ends up settling out of court for far less than they would have paid in actual damages, usually 30-50 cents on the dollar. Then the lawyers take half of that off the top. Then what's left (15-25 cents on the dollar of damages) eventually (usually a couple of years later) gets distributed to claimants. So two years after Circuit City cheated you out of a $100 price match you'll get a check for $20 in the mail. If you're lucky.

Of course, if you're extremely lucky and the offense is particularly egregious and the lawyers and plaintiffs are extremely tenacious, a class action suit might actually go to court and get a judgement against the company for actual damages, or actual plus punitive damages. In which case it will take several years to get that judgement, and then the defendant will appeal, and appeal, and appeal. So in the event that you actually do see any money from it it will be 5+ years from now.

But with Circuit City going out of business, the chances of getting anything from a lawsuit are approximately zero.

[jayeskreezy]

i was able to PM today no prob at a CC in a diff state....i think CC makes up their own policies however the manager feels like it.

[cheapo6]

Today Walmart has the same home theater system $50.00 cheaper than when I bought it from Circuit City.
Same BS-no price match guarantee,Amazon has it cheaper yet with free shipping.

[jeepdog]

Circuit City is garbage.
/thread

[cheapo6]

:wave: :wave: Circuit City.
Sucks to be a Circuit City investor the way they treat customers.:D

[mavis]

CC suck, Live.com CB also got cancel that's why I don't go there

Last time that I bought from CC couple months ago by Discovershopper 5% rebate, It took me 2 months and Finally I faxed the copy of invoices to discover to get it.

After that, I knew the CC would go out of business, and Discover also suck

[Heat6Jones]

CC suck, Live.com CB also got cancel that's why I don't go there

Last time that I bought from CC couple months ago by Discovershopper 5% rebate, It took me 2 months and Finally I faxed the copy of invoices to discover to get it.

After that, I knew the CC would go out of business, and Discover also suck

all retail stores suck. that should be a staple in the thoughts of slickdeals members.

[Killer201002]

so is all this complying and driving to and from the store really worth it just to save 100 buck? i know they should honor there polices but for real your likely going to spend more time and money than its worth, i'd just sit my ass down and watch my new tv if i were you

[MattShoots]

Don't give up. Write corporate and send a copy to the consumerist

Make sure you staple the teared stained tissue to it. Stores never match other stores black friday prices. It doesn't happen, and apparently the OP is the only one who doesn't know this.

[cheapo6]

Since I used a AAA coupon to make the Circuit City purchase I complained to AAA about referring me to the CCcrooks.
I received a phone call from the office of the president executive assistant asking me what happened and telling me she would get back to me in 24 hours.
That was up 7 hours ago with no reply.
:wave: circuit city
You can call her at 804-486-1018

[kenpachi]

You would have to pay me to shop at circuit city...

[cheapo6]

After filing a complaint with the NC Attorney General I did receive my price match guarantee.
It came to just under $300.00-
Being persistent pays off:D

[DerekNJND]

I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.
Today I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.
I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store.So I did and they refused to match the lower prices!
This is false advertising at it's best!:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Read the fine print. I'm not saying this with 100% confidence, but its sort of common sense that no store will price match on Black Friday. I mean, if you look at their general terms/conditions of the pricematching policy, it says right off the bat that it doesn't apply to special promotions or "limited quantity offers" or a couple other types of promotions--I'm sure that Black Friday falls into one of those categories. In fact, they don't offer rain-checks for Black Friday items, so right away, that should tell you its considered a "limited quantity offer" meaning they sell a certain amount at that price, if you are in the store and you get one, fine. If you're not there, your loss. No rain checks, no price matching, etc. http://www.circuitcity.com/ccd/lookLearn.do?cat=-13318&edOid=105471

and I believe another poster may have mentioned this, but why do you think people wait in line at 5AM? If you could pricematch BF prices, nobody would do that....they'd go buy whatever they want the day before or 29 days before and then bring in the black friday ad and say "here pay me the difference."

IMO you're pretty naive, and slamming circuity city for no reason....not saying they're a great company, and I'm sure theres alot of things they do wrong, but this is not one of them. Any savvy shopper should know this, or at a minimum, not be mad when they find out their error.

I would've just bought the items at the sale price and then returned them the next day--and demanded there be no restocking fee if applicable. Same difference as a price match basically. Especially if you're buying the one item from the same store again--they're not gonna charge you restocking, because its really an exchange not a refund.

[jhurlock]

Ironically this is why best buy modified their price match policy 60 days prior to black friday so that anything purchased within the price match timeframe (60 days for tvs) was specifically under the new policy which excluded price matching on nov 27th- nov 29th.

Unfortunately Circuit City didnt' think ahead

[cheapo6]

If they want specific dates blacked out they should post them as such.
Other businesses have "blackout dates" posted upfront.
I'm never buying from them again.

[tickTock]

I disagree circuit city, dosnt have that bad service :lmao: :lmao: speaking from expreince, i bought a 46w4100 for (1270 pre-black friday deal from cc) and I went to pick up the tv from cc. I got home with the tv and there were sratch marks on the tv clearly a used tv. So i called circuit city up and they shipped a brand new one to me for no cost and i kept the old tv while they shipped me the new one.

so the service isnt that bad, i mean at least they resolve problems

[amps]

I disagree circuit city, dosnt have that bad service :lmao: :lmao: speaking from expreince, i bought a 46w4100 for (1270 pre-black friday deal from cc) and I went to pick up the tv from cc. I got home with the tv and there were sratch marks on the tv clearly a used tv. So i called circuit city up and they shipped a brand new one to me for no cost and i kept the old tv while they shipped me the new one.

so the service isnt that bad, i mean at least they resolve problems

I'm with you, never had a single problem with them. I've never had a problem with my CC pricematching, however I did have a problem at BB price matching CC. Girl said we don't match internet prices.... I start to laugh... I said you do know that you buy it on the internet and pick it up in the store? She just look dumb founded. I proceeded right over to CC and bought the item there.