Circuit City Sucks #2

[pr0pht]

So my parents bought a LG 8'' portable dvd player from circuit city yesterday and found out it doesn't work. So we went to the store to get an exchange, but they said no because it's a closing store and that on the receipt it says: no returns, sales final. So I said ok, I'm not asking for a return/refund, I just want to get an exchange for another unit of the same model. No where does it say no exchange. They just kept repeating, no returns. Are these guys retarded and cannot discern the difference between return and exchange? So I'm just warning all you people that are going to try to buy stuff from the closing circuit city store( it's a wonder they lasted until now to be closed and bankrupt), if you buy their crap and its broken, don't expect to get it exchanged by them. :mad:

[DHowdy]

Walk to the place where they are stocked on the shelves....and switch them -_-

[pr0pht]

doubt they'd let me walk outa there..

[sonic99]

i don't think circuit city owns any of the stores that are going out of business. they were most likely sold to liquidators.

[cheapo6]

That would be a shame if the managers car had 4 flat tires when he came out from work.
I would call the manufacture direct and tell them how uncooperative Circuit city was and ask what you needed to do to get it replaced under warranty.

[Chrs]

If it's a store that's closing, it's not owned by Circuit City.

[Fleener]

Buy the portable DVD player from another store, put the broken dvd player in the new box and take it back for a refund. I don't usually promote this, but sounds like you got screwed over.

[sbcpunkrocker]

"Sales final"....pretty hard to interpret that in any other way, even if you are illiterate, you appear to be wrong

[Stereodude]

I bet the LG has a warranty you could use.

[mikejones]

if you're smart, you paid with a credit card that has protection against this sort of thing (amex).

[Intrepid.]

Buy the portable DVD player from another store, put the broken dvd player in the new box and take it back for a refund. I don't usually promote this, but sounds like you got screwed over.
But it's ok to screw over another store that has nothing to do with this?

[pheenix11]

I don't care what the crappy little disclaimer says on their receipt, this is BS.

So they can just sell broken crap and no one has any recourse?

[sonic99]

I don't care what the crappy little disclaimer says on their receipt, this is BS.

So they can just sell broken crap and no one has any recourse?
manufacturer warranty. pretty simple really.

[pr0pht]

manufacturer warranty. pretty simple really.


yea but then u gota wait forever for rma... why not get it fixed right away with a quick exchange.

conclusion: circuit city sux

[swapster]

But it's ok to screw over another store that has nothing to do with this?

Most retailers just send the defective crap back to the manufacturer and get their money back.

[mottman]

Buy the portable DVD player from another store, put the broken dvd player in the new box and take it back for a refund. I don't usually promote this, but sounds like you got screwed over.

On top of that, make sure you go to a different circuit city that isn't closing to do this. If you're going to screw someone, they are the ones most deserving of it.

While they may not be owned by circuit city anymore, circuit city has given the liquidators the right to use their name in promotional advertisements for the closing sale.

[Fleener]

But it's ok to screw over another store that has nothing to do with this?

If it's Walmart or Best Buy... then yes, I'd say it's more than ok.

[pr0pht]

just gona rma this crap, all the circuit city stores in my state are closing. Good riddance.

[celicarocks]

lg sucks, they bought zenith another worthless manufacturer

[cheapo6]

Just think, all those AS*HOLES that work at Circuit City stores that are closing are going to be seeking employment elsewhere.
That's great that this attitude will carry over into other stores as these ex CC employees get recycled.
I hope they all close up-the sooner the better to be rid of them.
It's a shame in this day that a business can treat customers this way and get away with it.
:wave: :wave: circuit city-don't let the door hit you on the butt on your way out!

[Imerson]

yea but then u gota wait forever for rma... why not get it fixed right away with a quick exchange.

conclusion: circuit city sux
Wrong... conclusion is that the LIQUIDATOR that now owns some CC stores sucks.

[FrankDaTank]

If it's Walmart or Best Buy... then yes, I'd say it's more than ok.

:shake: :rolleyes:. What makes it OK to do it to Best Buy or Wal-Mart?! It's WRONG, plain and simple. It makes me wonder why prices go up on certain things or they discontinue some items all together.

[dzap]

1.) Sorry OP...no sympathy here. The liquidators are hardcore and can't do anything about it.
2.) SALES ARE FINAL means SALES ARE FINAL.
..I think you could do what someone else said..buy it at another store and return the defective unit...it's not the most ethical thing to do, no, but then again OP, you didn['t understand the concept of "ALL SALES ARE FINAL" so I really can't see much more you can do in all honesty. Just RMA and take the fault..

[jhurlock]

You know judging by alot of replies/posts in this thread. its no wonder alot of retail stores treat customers with suspicion when they return stuff.

I mean some people actually are encouraging the original poster to commit FRAUD (which is a crime by the way) by either swapping boxes or buying one and returning the one they bought previously somewhere else.

IMHO there are a few things to consider in this thread

1. The reason that all sales are final at closeout stores is that if they take a return during a liquidation they probably wont get any money back from the manufacturer for defective items. Now the original Circuit City might have been able to. But defective item = 1 less item that the liquidator can sell. So to maximize profit margins they wont take it back....

Now is this wrong? Well morally yes. from a business standpoint no they told you all sales are final.

2. Blaming all the employee's at said stores for the policies that are enforced upon them by their "temporary" new bosses (aka the liquidation company). Hey they want to keep their jobs as long as they can before having to find new ones. They are already between a rock and a hard place in this current economy. You coming in and yelling at them for enforcing policies that they have to abide by really doesn't make their lives any easier. If you have ever worked retail you will quickly learn that the phrase "The Customer is always right" is a total lie. If you let that phrase rule you then your just asking to be ripped off.

[hvnsangel]

lg sucks, they bought zenith another worthless manufacturer

Actually when Zenith was Zenith they were really good. I had one tv last 20 years and another last over 10. The one I have no is 2 years old. Granted it's not a LCD or nothing like that but it works. LOL

My parents and grandma have had them for over 10 years as well.

[pr0pht]

2. Blaming all the employee's at said stores for the policies that are enforced upon them by their "temporary" new bosses (aka the liquidation company). Hey they want to keep their jobs as long as they can before having to find new ones. They are already between a rock and a hard place in this current economy. You coming in and yelling at them for enforcing policies that they have to abide by really doesn't make their lives any easier. If you have ever worked retail you will quickly learn that the phrase "The Customer is always right" is a total lie. If you let that phrase rule you then your just asking to be ripped off.

I actually did work in retails when I was younger (frys) and the way and attitude they dealt with this issue was not right. They simply ignored everything I said and just repeated the same shit over and over again, I mean come on, at least apologize and try to work with the customer. Didn't even want to make this personal but the lack of respect they treated my parents with really fired me up. Shitty service + price are what put them in this closing situation in the first place. I agree with what someone said previously, I'm glad they are gona be w/o jobs for a while and I hope they carry that type of attitude over to their new job and then get fired.

And yea, I'm gona rma this crap, nothing else I can do about it.

[Shellac]

The situation sucks but it's not Circuit City's or the employees' fault, the problem is the liquidator's policy. This is the chance you take when you buy from a liquidator. I don't see why an employee should risk their job to do the customer a favor. Like I said I don't agree with the way liquidating companies do things but the only thing I can do is not buy anything from them.

[lilbuddy]

Once I bought something at a liquidating store and I found out it was broken when I walked out to the car. They refused to return or exchange it so I just walked back and switched it out on the shelf myself. A security guard stopped me when leaving because an employee had alerted him. He asked me what happened and he said there was nothing wrong with that since I had accidently set down something and picked up the exact same thing.

[Whatatay]

People need to get a clue. Manufacturers no longer honor warranties. Chances are he will have to send the product back at his expense, wait 3 to 8 months, only to have it come back un-repaired. This is common practice of manufacturer's warranty procedures. It does not make sense financially to honor warranties, so they don;t. They only have to pretend that they do. That's the reason for the whole "send it back at your expense" thing. They know you will soon tire of paying for it not to be fixed and give up.

Buying the unit from elsewhere, placing the bad one in the box, and taking it back for a rufund is the best advice that was offered here. The store destroys the unit and gets a credit from the manufacturer. That is how you get warranty service.

[HoustonBunch]

I thought they had to give you a chance to test the product if they were going to have a no exchange/return kind of rule. OP, did they have a testing station available that your parents didn't utilize or did they not offer one?

You could also always write up a letter threatening to hire an attorney... The legal fees for a consult (even if they were in the right) would still be more expensive then just letting you do the swap.

[aznnp77]

You know judging by alot of replies/posts in this thread. its no wonder alot of retail stores treat customers with suspicion when they return stuff.

I mean some people actually are encouraging the original poster to commit FRAUD (which is a crime by the way) by either swapping boxes or buying one and returning the one they bought previously somewhere else.

IMHO there are a few things to consider in this thread

1. The reason that all sales are final at closeout stores is that if they take a return during a liquidation they probably wont get any money back from the manufacturer for defective items. Now the original Circuit City might have been able to. But defective item = 1 less item that the liquidator can sell. So to maximize profit margins they wont take it back....

Now is this wrong? Well morally yes. from a business standpoint no they told you all sales are final.

2. Blaming all the employee's at said stores for the policies that are enforced upon them by their "temporary" new bosses (aka the liquidation company). Hey they want to keep their jobs as long as they can before having to find new ones. They are already between a rock and a hard place in this current economy. You coming in and yelling at them for enforcing policies that they have to abide by really doesn't make their lives any easier. If you have ever worked retail you will quickly learn that the phrase "The Customer is always right" is a total lie. If you let that phrase rule you then your just asking to be ripped off.

AMEN! I wish I could post something like this in every thread cuz most people on this forum have no empathy towards human beings having to enforce the policy of the stores. "Just go to the store and give the CSR a hard time until you get your way". Thanks a lot. Dick. People wonder why customer service jobs have like 100% yearly turnover. It's a hard job that leaves you worn out every day.

OP, Did your parents get a discounted price for the liquidation sale? Cuz if you did, you assume the risk for getting the discount. It's really simple here.

Switching the stuff at another store could work, if the CSR doesn't care enough, which probably would happen because holidays, long lines, and bitchy customers are killer, then you might be able to get away with it.

If the CSR is a good one, they will check the serial number on the box to make sure it matches. If it doesn't, good luck.

[RLBorg]

pr0pht,

What part of CC doesn't OWN the stores that are closing any more don't you understand?

They all tend to sell of the closing stores to another company. They just still have the CC signs on them. Same thing happened when CompUSA closed.