ESET NOD32 - usename/password from a prior deal

[sciconf]

I have a few username/password from a prior deal.

I now installed the ESET NOD32 - how do I enter the username/password and activate the software?

Thanks

[dealnewb]

go to update and click update username and pw

[sciconf]

go to update and click update username and pw

Thanks;

I entered them (copy & paste) - its reject them all!

Any fix?