WAGS "HOW TO" MANUAL *PLEASE* read this first before asking questions

[HoratioHoney]

Hello students and welcome! I am your professor, HoratioHoney and this is Walgreens (AKA Wags) 101.:wave:



We will begin with the basics, and that starts BEFORE you even walk in the door. Doing the actual deals does NOT materialize out of the ether, my friends. You must work at it.

First, you WILL need a coupon binder. Not just an organizer, a BINDER. The organizer will hold your Qs for the week, the binder will contain your clipped Qs. I use this kind of organizer: 260013 It goes into the store with me each and every time I go. It's separated into sections for each store. This is for the Qs you KNOW you will need for the week, the deals you are specifically there to buy.

The binder I use looks like this: 260011. I use clear plastic baseball card holders to contain the Qs and keep a small pair of scissors to cut out Qs so they do not look like who did it and ran when I hand them over to the cashier (that doesn't count for Wags since you do not need to cut their Qs out). I separate them into sections based on what they are: food, health & beauty, cleaning supplies, etc. This allows me to find a Q quickly when I need it. CUT YOUR QS NEATLY AND CAREFULLY AT ALL TIMES, WITH THE EXPIRATION DATE INTACT. You need the binder for the deals you come across that aren't expected. Instead of possibly losing out on some sweet clearance deals by having to run home to cut out or pick up your Qs, they will be in the binder in your car. ***I do not cut out all Qs each week. I cut out the ones I need for the week and Qs for items that are on perpetual sale (usually for trial sizes), then file them chronologically according to what insert it is: RP, SS, P&G. *** I usually check Taking Stockhttp://projects.newsobserver.com/taking_stock to find qs by their insert date. She doesn't always have all the Qs (she's in NC, I'm in CA), but most and she puts then in alphabetical order, so they are easy to find.

As far as getting multiples of a Q, there are different ways to do so: buy newspapers that contain them, trade for them, pick them up at the recycling center, finding SmartSource blinkies, peelies, on ebay or on coupon clipping sites. You can find the upcoming sales on SD and prepare for them a month in advance or more. On free or MM (Money Maker) deals, there will be a mad rush for the Qs. So be sure to procure yours before that time or you will be frozen out of a deal or have to pay out of the nose for them. Also, if you order them too late, the deal will be over and you will have missed the boat. You can go to Taylortown Preview (http://taylortownpreview.com/) to see what is coming in the next insert.

Once you have your Qs tucked neatly in your organizer and binder, you need to make the most of your trip. Walgreens has a coupon reward system called Register Rewards, AKA RRs. They look like this: 260005 You may even see them posted as :pirate: :pirate:, which means :shutup: about what store the deal is at. Register Rewards are the same as ECBs at CVS or Catalinas at Kmart. In fact, they come out of the Catalina machine at Wags.

Speaking of the Catalina machine, when you are prepared to do any RR deal, make sure the green light is on the machine. If you can not see it from your vantage point, ask if the machine is working. Many times the darn thing can be down and they won't tell you.

Register Rewards are exactly that. When you buy a certain amount of an item of a certain brand, they reward you with a coupon to use at Walgreens again later (on your next purchase or visit). The Register Reward 9 times out of 10 is a manufacturer coupon. But it WILL have the Walgreens name on it, so YMMV (Your Mileage May Vary) on using it elsewhere. Sometimes (the 1 out of 10), the RR will be good on your next purchase of that item or brand ONLY. Register rewards are manufacturer's coupons. You SHOULD be able to use them at other stores due to this. I do it all of the time. YMMV because most stores don't educate their employees about coupons or their use. You also are able to use MQs that are sponsored by other stores. For example, there are coupons in the Kmart book out now. They are manufacturer's coupons, but have the Kmart logo on them. You can use them at Walgreen's. Even if they say "For Use only at ___________", if it's an MQ, you can use it. A store Q will say STORE COUPON or VENDOR COUPON where the Q normally says MANUFACTURER'S COUPON. They also will not have redemption instructions or address to send it back to the manufacturer. Again, it will be YMMV because cashiers don't understand Qs most of the time.

Register Rewards are coupons, so you must abide to this rule to use them: 1 item per RR. Meaning that if you have 5 items that you would like to buy, you can use any combination of MQs (manufacturer coupon) that you like, up to 5, as long as you do not go over the amount of your purchase. That brings us to fillers. On the RRs themselves, it states that you can use 1 per item. Not per transaction, per ITEM. And yes, sale or clearance items produce RRs.


One more VERY important thing about RRs is that 99.9% of the time THEY DO NOT ROLL. Meaning that if you receive a $5 RR for doing an XYZ deal, you can not use it the next time you pay for another XYZ deal. You CAN use the $5 XYZ RR to pay for your ABC deal, however. Once in a green checked moon RRs will "roll" (meaning that you can use it on the same deal and still get another of the same RR back), but those are most assuredly exceptions to the rule. You can also use a $3 RR from the Fusion shave gel deal to pay for the Fusion deo deal that will give you back a $4RR. Meaning that if you must buy 2 Fusion shave gels at 2/$5 and get back $3RR, you can use that to pay for 2 Fusion deos @ 2/$7 and get back $4RR.

Fillers are inexpensive items that you add to your order so you can use more coupons (usually RRs). Most Wags have baskets by the checkout of caramels. They are 3/99¢ or 34¢ each. Other items to look for are seed packets, pencils and seasonal candy. Right now, Reese's candy is on clearance for 22¢ and with the purchase of 2, you get a free 20 ounce Coke. FANTASTIC filler and chance to maximize your savings. The normal price for 2 Reese's and a Coke is around $3. Just doing that deal alone, you saved about $2.50 and sacrificed nothing. With MQs, you would save even more...

I suggest that if you are new to couponing or to Wags that you read this thread: http://forums.slickdeals.net/showthread.php?p=12397282#post12397282called Coupon Barcode Basics. I say this so you can learn how to better USE your coupons, NOT abuse the knowledge. They will help you learn why some Qs beep and others do not, when you will need to fill in the price on some Qs for the cashier to input it and why other will automatically do so on their own.

Which brings us to the use of MQs with Wags Qs. Wags Qs do not count into your item/coupon ratio. Do not let any Wags employee tell you different. You also do not need to cut the Qs out or let them keep them. Wags Qs are thrown away once they are used. Do not let them keep your Wags Q! Onto their use: let's say that there is a sale on XYZ widgets with a Wags Q making them 2/$2 and you also have 2 $1 MQ for the items. You would hand over the 2 MQs first, making the widgets $1 plus tax (their original price is $2 each). Then have them scan the Wags Q to make them 2/$2.00, and you pay only tax. ALWAYS HAVE THEM SCAN THE WAGS Q LAST. Some say it does not matter, but sometimes it does and if you get into the practice of doing it this way, you will not run into problems. When a Wags Q gives you a discount, it gives it to you off the original price of the item(s). Again, the items that you are buying are originally $2 each. The Wags Q will take off the amount necessary to make them the sale price, which is $1 per item. But when you give the $1 MQs first, the items are then made $1 and when the Wags Q is applied both items are now free.


[COLOR="Red"]*** During the time that I have been Wagging, there have been some changes. If you find that giving your Qs RR, MQ, Wags Q does not work, change the order to this: MQs, Wags Qs, RRs ***

Wags Qs are quite nifty, for they serve many different purposes. Let's say that you choose to only buy 1 of something. Meaning that if the Q makes the item 2/$2 and you only want 1, when you have the Q scanned, it will make the 1 item $1. Also, you can get overage due to Wags Qs. Let's take the scenario above and change the $1MQ to 2 $1.25 MQs. When you give them first, it makes the items 75¢ each ($1.50). Then scanning the Wags Q after will take off an additional $1 per item ($2 total), giving you an overage of 50¢. This is fine as long as you have something to absorb the overage (see fillers, above).

The Wags Qs in the weekly circulars usually have limits. The limits don't mean anything, for if the limit says 3 and you get 4, it will take off for all 4 items. The cashier may interject, but the register will not. ;) Along with the circulars, you can find many other Wags Qs in the store. In the stationary aisle you will find a section of books for kids, one of which is the Walgreen's coloring book. 260009 Right now, along with the coloring book Qs (that are good until March 2010), there are 3 other different collections of Wags Qs. When you see them, grab at least 3, 1 for home, 1 for your organizer and 1 in case you get a cashier/manager who doesn't know they don't need to take the Qs.

Back to RRs. One of the most asked questions about Wags is about turning RRs into GCs (gift cards). This is a PRIVILEGE, not a right since on the RR itself it says that they are not to be used on GCs. However, many stores will let you. I have always said that I put $10 on a Wags GC the moment I have it to do so. This does a few things. It takes the limitations off your purchases, since RRs most of the time do not roll (see above), makes it easier to buy other GCs with them instead of RRs, they're easier to keep track of and they do not expire. Now let's say you want to by a $25 GC and you have 5 $5RRs. If it's a regular GC (Old Navy/Shell/Olive Garden), you need 5 items for the RRs to "attach" to. If it's a Visa/MC/AmEx, you only need 4 additional since the activation fee is considered an item (be sure to account for the activation amount and pay it with RRs).

At a store I am not familiar with, I ALWAYS add in an additional item. That is because the register beeping scares some cashiers and they are quick to call the manager. Not that I care, but I like to get in and out and God help you if you are there when the delivery truck shows up! Especially if you are starting out, it's better to be safe than sorry. Not all Wags employees know what they think they know and most times I know more than the store manager does. So if you THINK you need 5 items, get 6. ;)


I can not express how important what I am about to tell you is: BE GOOD TO YOUR WAGS EMPLOYEES!!! Especially cashiers! These are the people you deal with the most who can and will either make your runs smooth and stress free or make you wish you'd never set foot in Wags. Bring extra Qs and put them aside to offer to your cashiers. When you find a cache of clearance items, take all you want, but leave them some or at least offer them some or fill them in on the deal. If they refuse, cool. But if they want some, offer for them to take as much as they want. It's a small price to pay for what you will get back. If you have 20 22¢ Reese's in your basket and they take 2, you just garnered some goodwill that will go MILES. Those F&F (Friends & Family) Qs are freaking PLATINUM, my friends. An extra 15%/20% off that the other customers aren't getting. All because you gave them a Q or 2 here and there.

Do NOT be a smash and grabber (AKA S&G). This is someone who comes in an takes ALL of something (on sale or clearance) especially on a SUNDAY and leaves mass destruction in their wake. Take a little at a time and leave some for others. You can go back the next day and if you REALLY want something, have them order it for you and only you. You can order up to 99 of something in advance. You will have to pay for it first, but if you have your Qs in hand, you're set. This is something that a great relationship with a store or stores garners. Do not add to the greedy couponer stigma, show some restraint. Also, each store gets their inventory in on different days. Ask and you can be better set up to get the items you want.

Which bring me to when you are doing many deals in a row. CHECK OUT IN COSMETICS. I rarely check out anywhere else. It's a not often used register (it's the only one used for returns unless it's down then they use Photo) so you can do multiple transactions without being bothered. Also, the cosmetics employees get credit for the purchases of certain things that are on sale. ALSO, they have a cache of coupons over there that they do not give to everyone. many times they are Qs only Beauty Advisors get, yet are for some of the sales we do. The best one I ever received was for a FREE box of hair color, with no limit and some of the featured color can be upwards of $20...:eek: However, when they call IC3, step to the side and let them take customers there. Or if you do check out in front, do 1 or 2 EASY transactions then go to the back of the line (if there is one).



Miscellaneous:

- Purchase vs. transaction. If you have 5 of 1 item and 5 separate Qs for it that say 1 per purchase, you may use 5, 1 for each item. CS and Corporate will support you on that.

- Internet Qs. They are NOT copies, they are from the internet. Smart Source and Bricks both have security features on each Q and can be verified. You can tell them to use the comp over at Photo to do so. Save yourself the trouble and only use 2 of each IPQ (internet printable coupon) at a time.

- If the limit posted is 3 per customer, get 3 per day at each store. If there is no limit posted, get as many as you are comfortable with. Wags has invited us to clear their shelves. It's impolite to refuse! :lol:

- YES, the RRs will print if you used Qs. If the RR didn't print and you used the correct Qs and the correct Qs, that's not the issue. You can ask them to re-ring the transaction without them to see if it prints.

- Yes, you can use 2 Qs on BOGOF (Buy One, Get One Free) or BOGO 50% off. The way Wags registers are programmed, the savings comes off at the end, when the cashier pushes the total button. And to take th is question further, yes, you can use a BOGOF Q when it's already BOGOF in the store. The store's promotion is already paying for one and the Q "pays" for the other.

- There are 2 kinds of clearance tags. Orange and yellow. The orange ones are from Corporate, meaning they are storewide and you should find them at any Wags. The others are yellow, which are individual store clearance. Even if an orange tag says a higher price than it's been reported to be, have it scanned. There are 22¢ candies out and some stores are marked higher yet still scan 22¢.



There are a few codes at Wags that you may hear. They are nothing to be worried about. Here are the ones you will hear the most (they also may vary, but these have been the same at ALL Wags I have been to):

* Code 10 Or "Code 10 on the way" - Someone needs the restroom.

* Code 9 - For those Wags that have 2 different restrooms for males and females, this is for women

* IC3 - There are 3 customers or more in line and they need a second checker to open up.

* Code 3 at Cosmetics - Customer has a return

* Call parked 101 - Phone call for manager

Employee Issues: If you have an issue with a cashier, ask for the manager. If you are in the store during the day, the STORE manager should be there. That is the best person to speak to, so that if you have an issue when they are not there, it's known that you did speak to them. Let them give the cashier the ok to do whatever it is you want done. Don't get upset, don't get into a pissing match with them, just calmly ask for the manager. THERE IS ALWAYS A MANAGER ON DUTY, DO NOT LET THEM TELL YOU OTHERWISE. In fact, there are usually several around at any given time.

If the SM (Store Manager) is an @$$, simply ask them to void the transaction and leave. Note their name, the time the incident occurred and then call CS. When you speak to CS, let them know that you have gone as far in the store as you can and need a call back from the DM (District Manager).

CUSTOMER SERVICE
(800) 925-4733 or (877) 250-5823.
7:30 a.m. to 5:00 p.m. Central Time, Monday through Friday

Now, if your DM is an @$$ (mine was ok, but I did have to call Corporate on him once and he shaped right back up), you will need to call Corporate. Do not do this over anything small. Do it if he/she is not adhering to Wags Q policy or is violating the law (selling expired food, you are being overcharged -and in certain states you if are not being compensated for it per the law), holding you to imaginary limits that are not posted when they have invited us to clear their shelves, etc. These are things that many have to go hand in hand with contacting your state Attorney General.

Walgreens Corporate
200 Wilmot Rd.
Deerfield, IL 60015

Phone: (847)914-2500
Fax: (847)914-2804

President and CEO: Greg Wasson

I personally find that a well crafted letter faxed to the CEO gets the best response.

[wikipost]

WG Call codes thnks xnewt

IC3 is 3 or more people in line and the cashier is calling for additional cashiers to help
Code 13 (at photo, register 2, or cosmetics) is returns/exchanges
Code 22 is considered 'low' on a certain bill/change
Code 23 is considered 'empty' on a certain bill/change
Code 99 is a theft
Code 44 is a register pick-up
Code 20 is register count (shift end)
Code 9&10 is bathrooms
Called parked* on 101/102/103 is another one commonly stated.
Code Blue is also bathroom

***These may or may not be the same in your store. Each store is different.***

Order of Presenting Coupons to cashier
RR, MQ, Wags Q

OR if that does work: MQ, Wags Q, RR

You can reach Catalina Marketing via the internet here: catmktg.com or on the phone at (888) 322-3814 from 8 a.m. to 5 p.m. Monday through Friday. Have your receipt ready for when you call since they will need the information from it




-As a walgreens employee I can appreciate this above thread (unofficial wag stamp of approval) -toby16custom



tvip edit: added pdfs of walgreens corporate coupon guidelines as of January 2009

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OFFICIAL WAGS ON-LINE Q POLICY 2010 (http://www.walgreens.com/topic/help/generalhelp/coupon_policy_main.jsp?erule=couponpolicy)

[alwenz]

HH - An absolute literary masterpiece! After so much work and thought, hate to chip in but..may want to include IPs (Wags takes them) and relevant threads (duh - where did that coupon come from - and I am guilty at times!!) .

Nice to see You back :nod:

[CVS_Lifer]

:woot: Very well done! An excellent primer (and required reading) for those getting started on WAGs.

[CowgirlMechanic]

THANK YOU HH!!! :hug: :hug: :hug: I've been trying to get into shopping at Wags for WEEKS, but *snif* no one would help me.... I will read and re-read this till it is burn into my brain!!!

[HoratioHoney]

I'm not done...I am still working on it.

[CrazyinLa]

Great thread HH Thumbs up and rep'd

[xnewt]

YMMV on the "Codes"

Code 13 (at photo, register 2, or cosmetics) is returns/exchanges
Code 22 is considered 'low' on a certain bill/change
Code 23 is considered 'empty' on a certain bill/change
Code 99 is a theft
Code 44 is a register pick-up
Code 20 is register count (shift end)
Code 9&10 is bathrooms
Called parked* on 101/102/103 is another one commonly stated.

Pretty decent guide, only a few couponers browse the store I work at, and I work in photo so I don't really have to bother, since most head to cosmetics or front. I wish customers would give me some coupons! but they share all theirs with cosmetics.

Current truck days are Wednesday for totes/SOME fullcase and Friday for fullcase, they will change after the next major holiday (thanksgiving I think). So if your WAGS is out of a product, head back Wednesday night or Friday night and check back! YMMV on this too, but try to learn your stores truck days.

[LadyD]

Smash and grab! Smash and grab! :lol:

[triniting]

Oh Wow. This is indeed a lesson to print and read and re-read. Thanks soooo much for the time and effort invested in this...You ROCK...

[sunshinesmom]

Thank you for doing this! You rock!

[Kween]

Thanks so much for this... I'll pass this on to my Mom who I'm slowly turning into an SD'r :-)

[gazr]

The thing that gets me most is the tax :( Coupons in my state do NOT take off or can be applied towards tax. As the subtotal does not break down how much is for the products and how much is for the tax, I constantly get coupons that beep.

e.g.

item 1 = $5.00
item 2 = $5.00
item 3 = $0.97
item 4 = $0.99

Total products = $11.96 Total tax @ 8% = $0.96

Therefore, if you use 4 x $3 RR (one for each item), the last one will beep as you have $2.96 left to pay and are trying to use a $3 RR - even though at the start, your subtotal will show $12.92. You always have to pay OOP for the tax.

[HoratioHoney]

The thing that gets me most is the tax :( Coupons in my state do NOT take off or can be applied towards tax. As the subtotal does not break down how much is for the products and how much is for the tax, I constantly get coupons that beep.

e.g.

item 1 = $5.00
item 2 = $5.00
item 3 = $0.97
item 4 = $0.99

Total products = $11.96 Total tax @ 8% = $0.96

Therefore, if you use 4 x $3 RR (one for each item), the last one will beep as you have $2.96 left to pay and are trying to use a $3 RR - even though at the start, your subtotal will show $12.92. You always have to pay OOP for the tax.

There are a few reasons why this could be happening. You are not putting the RRs first or you need another item. I have noticed that some stores have configured their registers to do this. As far as putting the RRs, first, you can NOT do it the other way and expect things to work out correctly. Present your Qs in this order ALWAYS: RR, MQ, Wags Q. Also, if you flip your RRs to GC, this is no longer a problem...either way, the RR is paying the balance. :cool:

[misawa1962]

Awesome. !!

[kathyrose]

You can order up to 99 of something in advance. You will have to pay for it first, but if you have your Qs in hand, you're set. This is something that a great relationship with a store or stores garners. Do not add to the greedy couponer stigma, show some restraint. Also, each store gets their inventory in on different days. Ask and you can be better set up to get the items you want. [/COLOR]


You can order and pay in advance? I didn't know that! I have to do RCs at CVS. Can you pay it in advance in a transaction with other purchases at the moment or does it have to be the unavailable items by itself in one transaction?

[HoratioHoney]

You can order and pay in advance? I didn't know that! I have to do RCs at CVS. Can you pay it in advance in a transaction with other purchases at the moment or does it have to be the unavailable items by itself in one transaction?

Yes, you can. And if you buy up to the 99 limit of something, the register will only take 25 at a time I believe so you will have to break it up. Just keep your receipts and bring them when you go to pick up your items.

[kathyrose]

Yes, you can. And if you buy up to the 99 limit of something, the register will only take 25 at a time I believe so you will have to break it up. Just keep your receipts and bring them when you go to pick up your items.

Thanks! I doubt I'd buy anything in that big of a quantity (since I don't sell, just love good deals). Repped!

[mikeblikesdeals]

we have a walgreens finally opening up nearby... thanks for the pointers. repd.

[msbimmer]

You can order and pay in advance? I didn't know that! I have to do RCs at CVS. Can you pay it in advance in a transaction with other purchases at the moment or does it have to be the unavailable items by itself in one transaction?

not all stores let you do this. tried to do this a couple times and got shot down, i tried when they were oos and wanted to catch the sale price before coupons expired,

[cateel777]

Bravo!!!!!

[1DollarOrLess]

Great job HH. :worship:

This is something I learned this week about Wags.

Wags creates their own sale signs when they want to move inventory. For instance, at one of my stores, the mechanical pencils were marked down to $.19. The store created an "As Advertised Sign" with the sale price and how much you saved. The sign is about the size of an index card and has a blue strip at the top. Actually, it looked like all their other sale signs. Sorry, I can't post a picture because I do not know how.

[dhatch72]

HH this is wonderful.
Thanks and I'll be share to share this

[ab55793]

Thank you HH!!!

I just started Wags a few weeks ago.... And love it...
Hope I wasn't a Smash and Grabber this week by going to tons of different wags to get only their Cold an Cough Triaminic's ;p

Great knowledge shared here though!!

[honorme]

I have a question about expired MQ. Can you use them? Will they beep, even if it’s only a few days after? I know that at my CVS, my manager will take expired MQ as long as the register doesn't beep. TIA HH, you rock :rock: :punk:

[HoratioHoney]

I should delete the whole first post over the sweet people who had the nerve to click Bad Deal. That is EXACTLY why I left the Wags threads in the first place. Bunch of people who do NOTHING but shit on others who have done nothing but help. Nice.

[akm2u]

I should delete the whole first post over the sweet people who had the nerve to click Bad Deal. That is EXACTLY why I left the Wags threads in the first place. Bunch of people who do NOTHING but shit on others who have done nothing but help. Nice.

I appreciate your efforts. Please don't punish us for others bad actions.

[Totocare]

I have a question about expired MQ. Can you use them? Will they beep, even if it’s only a few days after? I know that at my CVS, my manager will take expired MQ as long as the register doesn't beep. TIA HH, you rock :rock: :punk:

No they don't beep but ymmv on your cashier/store of course.

[Odie Wan]

A formidable contestant for the Pultzer Prize in economics for sure!!
:groupwav:

[kobe0007]

I should delete the whole first post over the sweet people who had the nerve to click Bad Deal. That is EXACTLY why I left the Wags threads in the first place. Bunch of people who do NOTHING but shit on others who have done nothing but help. Nice.


Haha, who cares? It isn't like that effects your rep or anything.

You should add that laughing in managers faces pisses them off :D I learned that one today, I have to shop at another Wags now :P

[HoratioHoney]

Haha, who cares? It isn't like that effects your rep or anything.

You should add that laughing in managers faces pisses them off :D I learned that one today, I have to shop at another Wags now :P

I don't care about reps, sweetie. I just like (most of) the messages people send in them.

I dislike when people crap on others for no reason. They caught me on the wrong day is all.

Glad others can benefit from my thread!

[bailey327]

I don't care about reps, sweetie. I just like (most of) the messages people send in them.

I just dislike when people crap on others for no reason. They just caught me on the wrong day is all.

Glad others can benefit from my thread!

It just sucks when you put so much time into something to help others. Thanks for doing this, HH.

[catiescarlett7]

I should delete the whole first post over the sweet people who had the nerve to click Bad Deal. That is EXACTLY why I left the Wags threads in the first place. Bunch of people who do NOTHING but shit on others who have done nothing but help. Nice.

holy moley i can't believe someone could be so crass...i've been doing qs and rebates for 15+ years and i really appreciate all the hard work you did...repped

[HoratioHoney]

Hey ALL! I am still tweaking the first post. So if there is anything I may not have covered, please let me know.

Happy Shopping!

As far as expired Qs go, it's a YMMV on that. They have up to 6 months to get the Qs in for redemption, but most cashiers do not know that and unfortunately most managers do not know either, so they put the fear of God into them over it.

[macaroni]

great post. i haved checked yet, so it probably is ..but I hope this is linked in all the ad releases and index.




this has helped me in my very unfriendly coupon area. It can make a BIG difference around here, so add it or not if you wish.

in regards to treating your cashiers well....please don't get an attitude with those who are just tryign to do their jobs. There are some who just hate others getting deals and are suspicious of everyone...but lots are either just doing what they are told and are misinformed and you can nicely take it up with the manager, or they actually have a right to impose what they are tryign to impose.
For instance the 5/25 coupons *do* state they have to be after all MFQ, so if you suddenly get a store who follows that on a certain day..it will do you no good to get a bad attitude with them about enforcing it...etc.
They can also limit your RR deals to one per person as it states on the coupon.

So basically, be polite (i know its hard not to loose your cool when they seem to start making up rules), considerate (for instance don't show up at the counter with your coupons not ready and multi transactions while others are waiting behind you, that makes said cashier left to deal with all those cranky customers after you have left..etc) and legit (don't make a habit of returns you got RR for, etc, or use shady coupons. It's not long before you're remembered and not in a good way.) You don't want to get to the point that your scrutinized every step of the way.
and pick your battles.

also remember, what one person posts in a YMMV is certainly YMMV and lots of these people have a certain relationship with their WAGs for a long time. Somethings mentioned are not recommended for beginners until you know your store better. For instance buying 25 free after RR deals with the plan on using a fits full of RR for buying a $75 gift card and a bunch of pencils for fillers would not be recommended.

it's all in your best interest in the long run, by far :)


also around here RR take a second to print after your transaction...I myself have almost left them behind before. Sometimes your cashiers arent so fast to call you back for them..if you know what I mean. I actually had to ask for mine from one cashier, as she acted surprised I even wanted it. haha.

[karmalaw]

this has helped me in my very unfriendly coupon area:

in regards to treating your cashiers nice....please don't get an attitude with those who are just tryign to do their jobs. There are some who just hate others getting deals and are suspicious of everyone...but lots are either just doing what they are told and are misinformed, or actually have a right to impose a limit or wording on a coupon.
For instance the 5/25 coupons do state they have to be after all MFQ, so if you suddenly get a store who follows that on a certain day..it will do you no good to get angry with them about it.
So basically, be polite, considerate (for instance don't show up and have your coupons not ready and multi transactions while others are waiting behind you, don't smash and grab..etc) legit (don't make a habit of returns you got RR for, etc, or use shady coupons..the employees will get to know you and not in a good way) and pick your battles.

also remember, what one person posts in a YMMV is certainly YMMV and lots of these people have a certain relationship with their WAGs. Somethings mentioned are not recommended for beginners until you know your store better. For instance using RR for buying a $75 gift card and a bunch of pencils..or buying and returning certain varieties of a brand to find out which gives what Catalina print out. etc.

its all in your best interest in the long run, by far :)

Great, great advice!

And.. if you're at a smaller store... you might consider doing something for the employees as a group (i.e. last night I asked the acting Manager how many employees were on that night -- he told me 5 total -- so I gave him cokes and reeses for all for the breakroom -- as I walked out I could hear him telling them all that I'd done that -- keep the employees smiling -- and even the difficult ones might be won over eventually!).

[karmalaw]

I should delete the whole first post over the sweet people who had the nerve to click Bad Deal. That is EXACTLY why I left the Wags threads in the first place. Bunch of people who do NOTHING but shit on others who have done nothing but help. Nice.


Sometimes I think they bus in cretins from other places to make caca here...

[macaroni]

Great, great advice!

And.. if you're at a smaller store... you might consider doing something for the employees as a group (i.e. last night I asked the acting Manager how many employees were on that night -- he told me 5 total -- so I gave him cokes and reeses for all for the breakroom -- as I walked out I could hear him telling them all that I'd done that -- keep the employees smiling -- and even the difficult ones might be won over eventually!).

or if i have a really great coupon..or a coupon just one I'm not going to use. I share.
I might offer one to the cashier who seems interested. Or offer an extra coupon to a shopper who's buying baby products I have a coupon for...I try sprinkle my extra teva or depends coupons in that area sense I don't use them. It doesn't hurt to spread some good karma.

[karmalaw]

or if i have a really great coupon..or a coupon just one I'm not going to use. I share.
I might offer one to the cashier who seems interested. Or offer an extra coupon to a shopper who's buying baby products I have a coupon for...I try sprinkle my extra teva or depends coupons in that area sense I don't use them. It doesn't hurt to spread some good karma.

Bingo!

Sharing coupons creates smiles -- smiles create easier times... not only do cashiers see who does it (they smile even when you help out someone in line) -- but sometimes I even hand out little treats from my "haul" to those who've had to wait... I hand it to them and say "this is so you'll remember to use your coupons and save money too!".

[atan]

Great info.
I'm switching to Wags from CVS and I'll be joining your Walgreens discussions :)

[thatgirldawn]

What a great thread! :thumbsup: So thoughtful of you to take the time to compile all the info!


Shame :nono1: on whoever thumbed it down! That is really lame!

[HoratioHoney]

As far as it goes giving the employees things: I've been told that they aren't allowed to get things from customers (or maybe it's just management?), so I make a little game of it. I "drop" candy on the counter while I'm leaving or point out a Q that just so happened to fall on the floor. I sometimes have pizza delivered to the store instead of my house...I don't know HOW the delivery boy messes that up, but OH WELL! :lol: :shake: :cool: ;)

[SP1000]

I have a question, When I went to Wags on Sunday my the store was out of the Murine Ears stuff, so I went on tuesday and they were still out of the Murine, When I asked for a RC the cashier very snotty said that she cannot give me a raincheck because the item is free and after Saturday the catalina don't print anymore. I tried to find a policy on this, but after I looked everywhere I gave up.
Anybody know whats the WAGS policy on free item after Catalina RCs? TIA

[HoratioHoney]

I have a question, When I went to Wags on Sunday my the store was out of the Murine Ears stuff, so I went on tuesday and they were still out of the Murine, When I asked for a RC the cashier very snotty said that she cannot give me a raincheck because the item is free and after Saturday the catalina don't print anymore. I tried to find a policy on this, but after I looked everywhere I gave up.
Anybody know whats the WAGS policy on free item after Catalina RCs? TIA

They are supposed to (AFAIK) give you a raincheck for the item minus the RR amount. So free in this case. Probably just for one, though. I did get a raincheck for 5 of the Starbucks ice creams for $2 a piece last week because the deal was for get $5RR WYB 5 @$3.

[SP1000]

They are supposed to (AFAIK) give you a raincheck for the item minus the RR amount. So free in this case. Probably just for one, though. I did get a raincheck for 5 of the Starbucks ice creams for $2 a piece last week.

No, she says she cannot give me a RC for FREE item, she even talk to the rude ass. manager and he said the same thing. :(
Thank you so much for the reply, do you think I should call customer service?

[HoratioHoney]

No, she says she cannot give me a RC for FREE item, she even talk to the rude ass. manager and he said the same thing. :(
Thank you so much for the reply, do you think I should call customer service?

They are advertising it as a few (after RR) deal, so that makes no sense. I've had them give me a free RC before, several times. Call CS.

[neekyme]

Here's my question (or maybe rant...I dunno) - Executive Customer Relations (I think that's what they call the corp customer service) told me that I can use RRs just like mqs - one per item.

Store Manager says his 'bosses and loss prevention' say the rule is one RR per transaction. They want someone who has 5 RRs to come into the store 5 separate times to use the RRs, not just come in once and spend them all. But, I am welcome to use the RRs for one month past expiration - they have that provision in case the elderly can't make it in before they expire. I tried to explain to him that if that's the case, I won't be back in (and haven't been in months). If I could use them as corp says, I'd be in there every day LOL He still won't budge.

I only have one Wags here - just built this spring. So no going to a different store and hoping for better management. Is there anything I can do to get the SM (and his 'bosses') to follow corp?

[blackleatherrai]

HH, I want to thank you - I'm new to maximizing Qs, it's easy to get overwhelmed, and the advice you've provided here easily extends to many other stores.

I'm gonna have to buy a binder :(

[HoratioHoney]

Here's my question (or maybe rant...I dunno) - Executive Customer Relations (I think that's what they call the corp customer service) told me that I can use RRs just like mqs - one per item.

Store Manager says his 'bosses and loss prevention' say the rule is one RR per transaction. They want someone who has 5 RRs to come into the store 5 separate times to use the RRs, not just come in once and spend them all. But, I am welcome to use the RRs for one month past expiration - they have that provision in case the elderly can't make it in before they expire. I tried to explain to him that if that's the case, I won't be back in (and haven't been in months). If I could use them as corp says, I'd be in there every day LOL He still won't budge.

I only have one Wags here - just built this spring. So no going to a different store and hoping for better management. Is there anything I can do to get the SM (and his 'bosses') to follow corp?

Call ECS and ask them to send you a letter with all of those things they told you were ok written in it. Keep it with you at all times when shopping. If they give you any more issues, whip the letter out. They will see that you went that high up and shouldn't give you any more issues. HTH!

HH, I want to thank you - I'm new to maximizing Qs, it's easy to get overwhelmed, and the advice you've provided here easily extends to many other stores.

I'm gonna have to buy a binder :(

Welcome and glad I could help! Have fun picking out a binder!

[blackleatherrai]

Welcome and glad I could help! Have fun picking out a binder!

Know of any good binder Q's? :D

[Chrysler13]

Awesome,,,I just started recently and working my way into it...thanks for all the info in one easy to find place!!

[HoratioHoney]

Know of any good binder Q's? :D


I bought mine on sale at Wags and paid with RRs...:cool:


Awesome,,,I just started recently and working my way into it...thanks for all the info in one easy to find place!!

Not a problem, its my pleasure!

[chumuklasmom]

Outstanding instructions, HH!! I am slowly learning WAGS, though I still love my CVS better because those are my peeps (we support the pharmacy there due to my hubby's chronic illness - :lmao: Plus it seems that WAGS are just so hard to figure out sometimes because every store does things differently.

I have just been stopping at WAGs as I go by this week and getting the TrueNorth crackers deal with the IP coupon. Today (at a store I am not usually near) after I did one, the mgr just happened to be standing there for #2 (I let several people go ahead of me since I asked the cashier if I could separate the trannys) and she grabbed up the Q off the counter and looked at it closely, then told the cashier "We don't take internet coupons!" I said, "Gee, all the other WAGs do!" She said they just had a meeting about it yesterday. I said, then I won't be buying anything else here, and put my remaining items on the counter, grabbed my coupon back and left. Drove back toward home and stopped at another WAGS and asked them... IP no problem, so I finished my purchases, but I wondered if it really is a store level decision or if they are not following WAGS corporate policy. Are they really allowed to do whatever they want???

[sacramentogirl]

Know of any good binder Q's? :D

Right now Target has a great zip around binder with two binders connected on to one for 75% off.

About $4.50 each

HTH

[catiescarlett7]

Great, great advice!

And.. if you're at a smaller store... you might consider doing something for the employees as a group (i.e. last night I asked the acting Manager how many employees were on that night -- he told me 5 total -- so I gave him cokes and reeses for all for the breakroom -- as I walked out I could hear him telling them all that I'd done that -- keep the employees smiling -- and even the difficult ones might be won over eventually!).

what a great idea:bulb: why didn't i think of that???:confused:

[catiescarlett7]

Know of any good binder Q's? :D

if you havent already printed them, some not too bad ips on 5 star stuff on redplum.com, good luck

[mippygrandrapid]

***You are totally awesome*** You helped clarify how to shop at Walgreen's with my RR's, Mfg, & in-store cpns! Thank you for your time in putting this together for us Walgreen Shoppers. :heart:

[WBBell]

I have a question about expired MQ. Can you use them? Will they beep, even if it’s only a few days after? I know that at my CVS, my manager will take expired MQ as long as the register doesn't beep. TIA HH, you rock :rock: :punk:
Most Man Qs will not beep if you present them in the month they expire. For instance if it expires 9.19.09 then you can usually present it up thru 9.30.09 and it won't beep. But it is always YMMV if the cashier looks, and many of them will, so don't get upset if they refuse them.

Store Manager says his 'bosses and loss prevention' say the rule is one RR per transaction. They want someone who has 5 RRs to come into the store 5 separate times to use the RRs, not just come in once and spend them all. But, I am welcome to use the RRs for one month past expiration - they have that provision in case the elderly can't make it in before they expire. I tried to explain to him that if that's the case, I won't be back in (and haven't been in months). If I could use them as corp says, I'd be in there every day LOL He still won't budge.


Well, now that's one I haven't heard before. That is definitely on the top 5 list of Most Bizarre BS Made Up By A Wags Manager. Call CS as HH said and get them educated.

[blackleatherrai]

HH, wanted to thank you again for this thread - your reminder to make sure Catalina is up and running was crucial today. The machine was actually not operational until I'd mentioned something to the clerk, who promptly fixed it. Yay!

[HoratioHoney]

Just wanted to let you all know I have written a letter to the CEO of Wags and will report when I get an answer back. I did send him a LONG list of all the BS we have been subjected to and that includes about expired Qs.

[loves shopping]

I did a run today and am hoping someone can help me as to what went wrong. I bought

2 cans of Campbell cream of mushroom soup 2 X $0.89 - $1 Q
1 Thermacare $2.49 - $1Q
$2 RR and she said it did not work. Register said coupon exceeded total. I calculate an OOP of $0.27 and I had 3 Q (incl. $2 RR) and 3 items so I am trying to understand what went awry. I had a nice cashier who let me run back and pick up a $0.19 pencil and then the sale went through with a $0.48 OOP. Can someone tell me what I am missing as I want to do this run again, without the pencil if possible. TIA

[macaroni]

*clip*

I but I wondered if it really is a store level decision or if they are not following WAGS corporate policy. Are they really allowed to do whatever they want???
this is an issue I have delt with since I started. There are many wags here that do not take IPs, a couple who do. I've called and it seems to be up to each store.
I have to shop at the couple who do when I use IPs.
I dont half blame there...there was a lot of IP coupon abuse. Many stores are scared of them.

Here's my question (or maybe rant...I dunno) - Executive Customer Relations (I think that's what they call the corp customer service) told me that I can use RRs just like mqs - one per item.

Store Manager says his 'bosses and loss prevention' say the rule is one RR per transaction. They want someone who has 5 RRs to come into the store 5 separate times to use the RRs, not just come in once and spend them all. But, I am welcome to use the RRs for one month past expiration - they have that provision in case the elderly can't make it in before they expire. I tried to explain to him that if that's the case, I won't be back in (and haven't been in months). If I could use them as corp says, I'd be in there every day LOL He still won't budge.

I only have one Wags here - just built this spring. So no going to a different store and hoping for better management. Is there anything I can do to get the SM (and his 'bosses') to follow corp?

Id try again, my store previously said one per transaction a few months ago but quickly changed their minds. I have no issues now. So I would give it another pass before calling.

I did a run today and am hoping someone can help me as to what went wrong. I bought

2 cans of Campbell cream of mushroom soup 2 X $0.89 - $1 Q
1 Thermacare $2.49 - $1Q
$2 RR and she said it did not work. Register said coupon exceeded total. I calculate an OOP of $0.27 and I had 3 Q (incl. $2 RR) and 3 items so I am trying to understand what went awry. I had a nice cashier who let me run back and pick up a $0.19 pencil and then the sale went through with a $0.48 OOP. Can someone tell me what I am missing as I want to do this run again, without the pencil if possible. TIA

the soup coupon was for 1/2? if so then it attaches to both items and you needed an extra item

[coolshopper2]

Hello students and welcome! I am your professor, HoratioHoney and this is Walgreens (AKA Wags) 101.:wave:



We will begin with the basics, and that starts BEFORE you even walk in the door. Doing the actual deals does NOT materialize out of the ether, my friends. You must work at it.

First, you WILL need a coupon binder. Not just an organizer, a BINDER. The organizer will hold your Qs for the week, the binder will contain your clipped Qs. I use this kind of organizer: 260013 It goes into the store with me each and every time I go. It's separated into sections for each store. This is for the Qs you KNOW you will need for the week, the deals you are specifically there to buy.

The binder I use looks like this: 260011. I use clear plastic baseball card holders to contain the Qs and keep a small pair of scissors to cut out Qs so they do not look like who did it and ran when I hand them over to the cashier (that doesn't count for Wags since you do not need to cut their Qs out). I separate them into sections based on what they are: food, health & beauty, cleaning supplies, etc. This allows me to find a Q quickly when I need it. CUT YOUR QS NEATLY AND CAREFULLY AT ALL TIMES, WITH THE EXPIRATION DATE INTACT. You need the binder for the deals you come across that aren't expected. Instead of possibly losing out on some sweet clearance deals by having to run home to cut out or pick up your Qs, they will be in the binder in your car. ***I do not cut out all Qs each week. I cut out the ones I need for the week and Qs for items that are on perpetual sale (usually for trial sizes), then file them chronologically according to what insert it is: RP, SS, P&G. *** I usually check Taking Stockhttp://projects.newsobserver.com/taking_stock to find qs by their insert date. She doesn't always have all the Qs (she's in NC, I'm in CA), but most and she puts then in alphabetical order, so they are easy to find.

As far as getting multiples of a Q, there are different ways to do so: buy newspapers that contain them, trade for them, pick them up at the recycling center, finding SmartSource blinkies, peelies, on ebay or on coupon clipping sites. You can find the upcoming sales on SD and prepare for them a month in advance or more. On free or MM (Money Maker) deals, there will be a mad rush for the Qs. So be sure to procure yours before that time or you will be frozen out of a deal or have to pay out of the nose for them. Also, if you order them too late, the deal will be over and you will have missed the boat. You can go to Taylortown Preview (http://taylortownpreview.com/) to see what is coming in the next insert.

Once you have your Qs tucked neatly in your organizer and binder, you need to make the most of your trip. Walgreens has a coupon reward system called Register Rewards, AKA RRs. They look like this: 260005 You may even see them posted as :pirate: :pirate:, which means :shutup: about what store the deal is at. Register Rewards are the same as ECBs at CVS or Catalinas at Kmart. In fact, they come out of the Catalina machine at Wags.

Speaking of the Catalina machine, when you are prepared to do any RR deal, make sure the green light is on the machine. If you can not see it from your vantage point, ask if the machine is working. Many times the darn thing can be down and they won't tell you.

Register Rewards are exactly that. When you buy a certain amount of an item of a certain brand, they reward you with a coupon to use at Walgreens again later (on your next purchase or visit). The Register Reward 9 times out of 10 is a manufacturer coupon. But it WILL have the Walgreens name on it, so YMMV (Your Mileage May Vary) on using it elsewhere. Sometimes (the 1 out of 10), the RR will be good on your next purchase of that item or brand ONLY. Register rewards are manufacturer's coupons. You SHOULD be able to use them at other stores due to this. YMMV because most stores don't educate their employees about coupons or their use. You also are able to use MQs that are sponsored by other stores. For example, there are coupons in the Kmart book out now. They are manufacturer's coupons, but have the Kmart logo on them. You can use them at Walgreen's. Even if they say "For Use only at ___________", if it's an MQ, you can use it. Again, it will be YMMV because cashiers don't understand Qs most of the time.

Register Rewards are coupons, so you must abide to this rule to use them: 1 item per RR. Meaning that if you have 5 items that you would like to buy, you can use any combination of MQs (manufacturer coupon) that you like, up to 5, as long as you do not go over the amount of your purchase. That brings us to fillers. On the RRs themselves, it states that you can use 1 per item. Not per transaction, per ITEM. And yes, sale or clearance items produce RRs.


One more VERY important thing about RRs is that 99.9% of the time THEY DO NOT ROLL. Meaning that if you receive a $5 RR for doing an XYZ deal, you can not use it the next time you pay for another XYZ deal. You CAN use the $5 XYZ RR to pay for your ABC deal, however. Once in a green checked moon RRs will "roll" (meaning that you can use it on the same deal and still get another of the same RR back), but those are most assuredly exceptions to the rule. You can also use a $3 RR from deal XYZ to pay for another XYZ deal that will give you back a $4RR. Meaning that if you must buy 2 XYZ at 2/$5 and get back $3RR, you can use that to pay for 2 XYZ @ 2/$7 and get back $4RR.[COLOR]

Fillers are inexpensive items that you add to your order so you can use more coupons (usually RRs). Most Wags have baskets by the checkout of caramels. They are 3/99¢ or 34¢ each. Other items to look for are seed packets, pencils and seasonal candy. Right now, Reese's candy is on clearance for 22¢ and with the purchase of 2, you get a free 20 ounce Coke. FANTASTIC filler and chance to maximize your savings. The normal price for 2 Reese's and a Coke is around $3. Just doing that deal alone, you saved about $2.50 and sacrificed nothing. With MQs, you would save even more...

I suggest that if you are new to couponing or to Wags that you read this thread: http://forums.slickdeals.net/showthread.php?p=12397282#post12397282called Coupon Barcode Basics. I say this so you can learn how to better USE your coupons, NOT abuse the knowledge. They will help you learn why some Qs beep and others do not, when you will need to fill in the price on some Qs for the cashier to input it and why other will automatically do so on their own.

Which brings us to the use of MQs with Wags Qs. Wags Qs do not count into your item/coupon ratio. Do not let any Wags employee tell you different. You also do not need to cut the Qs out or let them keep them. Wags Qs are thrown away once they are used. Do not let them keep your Wags Q! Onto their use: let's say that there is a sale on XYZ widgets with a Wags Q making them 2/$2 and you also have 2 $1 MQ for the items. You would hand over the 2 MQs first, making the widgets $1 plus tax (their original price is $2 each). Then have them scan the Wags Q to make them 2/$2.00, and you pay only tax. ALWAYS HAVE THEM SCAN THE WAGS Q LAST. Some say it does not matter, but sometimes it does and if you get into the practice of doing it this way, you will not run into problems. When a Wags Q gives you a discount, it gives it to you off the original price of the item(s). Again, the items that you are buying are originally $2 each. The Wags Q will take off the amount necessary to make them the sale price, which is $1 per item. But when you give the $1 MQs first, the items are then made $1 and when the Wags Q is applied both items are now free.

Wags Qs are quite nifty, for they serve many different purposes. Let's say that you choose to only buy 1 of something. Meaning that if the Q makes the item 2/$2 and you only want 1, when you have the Q scanned, it will make the 1 item $1. Also, you can get overage due to Wags Qs. Let's take the scenario above and change the $1MQ to 2 $1.25 MQs. When you give them first, it makes the items 75¢ each ($1.50). Then scanning the Wags Q after will take off an additional $1 per item ($2 total), giving you an overage of 50¢. This is fine as long as you have something to absorb the overage (see fillers, above).

The Wags Qs in the weekly circulars usually have limits. The limits don't mean anything, for if the limit says 3 and you get 4, it will take off for all 4 items. The cashier may interject, but the register will not. ;) Along with the circulars, you can find many other Wags Qs in the store. In the stationary aisle you will find a section of books for kids, one of which is the Walgreen's coloring book. 260009 Right now, along with the coloring book Qs (that are good until March 2010), there are 3 other different collections of Wags Qs. When you see them, grab at least 3, 1 for home, 1 for your organizer and 1 in case you get a cashier/manager who doesn't know they don't need to take the Qs.

Back to RRs. One of the most asked questions about Wags is about turning RRs into GCs (gift cards). This is a PRIVILEGE, not a right since on the RR itself it says that they are not to be used on GCs. However, many stores will let you. I have always said that I put $10 on a Wags GC the moment I have it to do so. This does a few things. It takes the limitations off your purchases, since RRs most of the time do not roll (see above), makes it easier to buy other GCs with them instead of RRs, they're easier to keep track of and they do not expire. Now let's say you want to by a $25 GC and you have 5 $5RRs. If it's a regular GC (Old Navy/Shell/Olive Garden), you need 5 items for the RRs to "attach" to. If it's a Visa/MC/AmEx, you only need 4 additional since the activation fee is considered an item (be sure to account for the activation amount and pay it with RRs).

At a store I am not familiar with, I ALWAYS add in an additional item. That is because the register beeping scares some cashiers and they are quick to call the manager. Not that I care, but I like to get in and out and God help you if you are there when the delivery truck shows up! Especially if you are starting out, it's better to be safe than sorry. Not all Wags employees know what they think they know and most times I know more than the store manager does. So if you THINK you need 5 items, get 6. ;)


I can not express how important what I am about to tell you is: BE GOOD TO YOUR WAGS EMPLOYEES!!! Especially cashiers! These are the people you deal with the most who can and will either make your runs smooth and stress free or make you wish you'd never set foot in Wags. Bring extra Qs and put them aside to offer to your cashiers. When you find a cache of clearance items, take all you want, but leave them some or at least offer them some or fill them in on the deal. If they refuse, cool. But if they want some, offer for them to take as much as they want. It's a small price to pay for what you will get back. If you have 20 22¢ Reese's in your basket and they take 2, you just garnered some goodwill that will go MILES. Those F&F (Friends & Family) Qs are freaking PLATINUM, my friends. An extra 15%/20% off that the other customers aren't getting. All because you gave them a Q or 2 here and there.

Do NOT be a smash and grabber (AKA S&G). This is someone who comes in an takes ALL of something (on sale or clearance) especially on a SUNDAY and leaves mass destruction in their wake. Take a little at a time and leave some for others. You can go back the next day and if you REALLY want something, have them order it for you and only you. You can order up to 99 of something in advance. You will have to pay for it first, but if you have your Qs in hand, you're set. This is something that a great relationship with a store or stores garners. Do not add to the greedy couponer stigma, show some restraint. Also, each store gets their inventory in on different days. Ask and you can be better set up to get the items you want.

Which bring me to when you are doing many deals in a row. CHECK OUT IN COSMETICS. I rarely check out anywhere else. It's a not often used register (it's the only one used for returns unless it's down then they use Photo) so you can do multiple transactions without being bothered. Also, the cosmetics employees get credit for the purchases of certain things that are on sale. ALSO, they have a cache of coupons over there that they do not give to everyone. many times they are Qs only Beauty Advisors get, yet are for some of the sales we do. The best one I ever received was for a FREE box of hair color, with no limit and some of the featured color can be upwards of $20...:eek: However, when they call IC3, step to the side and let them take customers there. Or if you do check out in front, do 1 or 2 EASY transactions then go to the back of the line (if there is one).



Miscellaneous:

- Purchase vs. transaction. If you have 5 of 1 item and 5 separate Qs for it that say 1 per purchase, you may use 5, 1 for each item. CS and Corporate will support you on that.

- Internet Qs. They are NOT copies, they are from the internet. Smart Source and Bricks both have security features on each Q and can be verified. You can tell them to use the comp over at Photo to do so. Save yourself the trouble and only use 2 of each IPQ (internet printable coupon) at a time.

- If the limit posted is 3 per customer, get 3 per day at each store. If there is no limit posted, get as many as you are comfortable with. Wags has invited us to clear their shelves. It's impolite to refuse! :lol:

- YES, the RRs will print if you used Qs. If the RR didn't print and you used the correct Qs and the correct Qs, that's not the issue. You can ask them to re-ring the transaction without them to see if it prints.

- Yes, you can use 2 Qs on BOGOF (Buy One, Get One Free) or BOGO 50% off. The way Wags registers are programmed, the savings comes off at the end, when the cashier pushes the total button. And to take th is question further, yes, you can use a BOGOF Q when it's already BOGOF in the store. The store's promotion is already paying for one and the Q "pays" for the other.

- There are 2 kinds of clearance tags. Orange and yellow. The orange ones are from Corporate, meaning they are storewide and you should find them at any Wags. The others are yellow, which are individual store clearance. Even if an orange tag says a higher price than it's been reported to be, have it scanned. There are 22¢ candies out and some stores are marked higher yet still scan 22¢.



There are a few codes at Wags that you may hear. They are nothing to be worried about. Here are the ones you will hear the most (they also may vary, but these have been the same at ALL Wags I have been to):

* Code 10 Or "Code 10 on the way" - Someone needs the restroom.

* Code 9 - For those Wags that have 2 different restrooms for males and females, this is for women

* IC3 - There are 3 customers or more in line and they need a second checker to open up.

* Code 3 at Cosmetics - Customer has a return

* Call parked 101 - Phone call for manager

Employee Issues: If you have an issue with a cashier, ask for the manager. If you are in the store during the day, the STORE manager should be there. That is the best person to speak to, so that if you have an issue when they are not there, it's known that you did speak to them. Let them give the cashier the ok to do whatever it is you want done. Don't get upset, don't get into a pissing match with them, just calmly ask for the manager. THERE IS ALWAYS A MANAGER ON DUTY, DO NOT LET THEM TELL YOU OTHERWISE. In fact, there are usually several around at any given time.

If the SM (Store Manager) is an @$$, simply ask them to void the transaction and leave. Note their name, the time the incident occurred and then call CS. When you speak to CS, let them know that you have gone as far in the store as you can and need a call back from the DM (District Manager).

CUSTOMER SERVICE
(800) 925-4733 or (877) 250-5823.
7:30 a.m. to 5:00 p.m. Central Time, Monday through Friday

Now, if your DM is an @$$ (mine was ok, but I did have to call Corporate on him once and he shaped right back up), you will need to call Corporate. Do not do this over anything small. Do it if he/she is not adhering to Wags Q policy or is violating the law (selling expired food, you are being overcharged (and in certain states you if are not being compensated for it per the law), holding you to imaginary limits that are not posted when they have invited us to clear their shelves, etc. These are things that many have to go hand in hand with contact with your state Attorney General.

Walgreens Corporate
200 Wilmot Rd.
Deerfield, IL 60015

Phone: (847)914-2500
Fax: (847)914-2804

President and CEO: Greg Wasson

I personally find that a well crafted letter faxed to the CEO gets the best response.

:nod: Awesome , Thank you so much !

[HoratioHoney]

Not a problem. I am checking the thread periodically to answer any questions that you may have. I may not put the answer in the first post, so look for it in the thread itself.

Hope you all had a great weekend!

[lulumommy]

I had an unfortunate incident this afternoon. The store I normally frequent only allowed me to do one transaction in the store . They would not allow me to do multiple transactions using one RR per transaction. I purchased 2 409 cleaners and 1 Thermacare. I paid with a 4 RR and was not allowed to do another transaction. I called Customer Relations and was told that this was the stores discretion. Is this true?

[hotmommatrish2]

Hey have a question... I bought 12 aussies from walgreens which i was already having trouble with the guy that was ringing my items up. I was trying to unload my buggy and he kept adding to my bill when i told him not to. But i want to return this can i do that? and can i get my coupons back? or how can i get my RR's??? any help will be helpful

[MsGal]

Hey have a question... I bought 12 aussies from walgreens which i was already having trouble with the guy that was ringing my items up. I was trying to unload my buggy and he kept adding to my bill when i told him not to. But i want to return this can i do that? and can i get my coupons back? or how can i get my RR's??? any help will be helpful


I'm pretty sure you cannot get your q's back but you should get your money back. I had to go a couple of rounds yesterday with the manager at my WAGS about returning some stuff but I finally won and she refunded my full purchase price.

[HoratioHoney]

Hey have a question... I bought 12 aussies from walgreens which i was already having trouble with the guy that was ringing my items up. I was trying to unload my buggy and he kept adding to my bill when i told him not to. But i want to return this can i do that? and can i get my coupons back? or how can i get my RR's??? any help will be helpful

So you wanted to do separate transactions? YOU tell them how you want things, you do NOT let them dictate to you how you spend your money (which includes Qs). Do a return/rebuy of the items and never let that happen again. When you reach the counter, you ask if they mind you doing separate transactions and then only put up on the counter what you want in THAT transaction. If they mind, first go out to your car after each transaction and do them that way and second find a new cashier/ Wags.

BTW, are you checking out at the cosmetics counter?

[MommmieD]

There are often computer limits to how many items you can buy with the WAGS in flyer coupons - the computer limit is just not as written on the coupon. For example, I've bought 10 rolls of aluminum foil at 89 cents apiece in one transaction when the stated limit was 4. When I tried to purchase 12 rolls in one transaction, however, the last two rolls scanned at full price.

[blackleatherrai]

These horror stories with Wags managers scare the crap out of me!

[MsGal]

These horror stories with Wags managers scare the crap out of me!


It can be intimidating, for sure, but I find it absolutely hilarious how they change the rules all the time. I'll get one answer one day and then something completely different the next.

Can you imagine if sports were played that way?

Coach to little Jimmy, "Well Jimmy, I understand that yesterday that was a home run but today it's a foul ball and tomorrow it's gonna be anybody's guess. Now just shag your little butt back to the dugout because that's 4 in a row." :lol:

[rani3182]

I posted amessage in the houston thread, but if someone can answer my question here:

Yesterday, bought 1 ecclipse, 1 root care, 2 oral b indicator, tired to add $5 walgreens gc for the first time. paid B1G1 oral b, -1 root care, 2 5RR, 1 2RR, said i owe 1.79. hand over 1.80, register rejects $5 gift card and now shows -3.31.

What did I do wrong??? 5 products, 2 coupons and 3 RRs???


I was trying to fly under the radar and wanted to attempt a $5 gc first. (I have 20 RR expriting in 2 days)

[MsGal]

I posted amessage in the houston thread, but if someone can answer my question here:

Yesterday, bought 1 ecclipse, 1 root care, 2 oral b indicator, tired to add $5 walgreens gc for the first time. paid B1G1 oral b, -1 root care, 2 5RR, 1 2RR, said i owe 1.79. hand over 1.80, register rejects $5 gift card and now shows -3.31.

What did I do wrong??? 5 products, 2 coupons and 3 RRs???


I was trying to fly under the radar and wanted to attempt a $5 gc first. (I have 20 RR expriting in 2 days)


I thought someone posted somewhere that the minimum on a GC had to be $10. Can someone verify because I'd also like to know.

[ab55793]

I posted amessage in the houston thread, but if someone can answer my question here:

Yesterday, bought 1 ecclipse, 1 root care, 2 oral b indicator, tired to add $5 walgreens gc for the first time. paid B1G1 oral b, -1 root care, 2 5RR, 1 2RR, said i owe 1.79. hand over 1.80, register rejects $5 gift card and now shows -3.31.

What did I do wrong??? 5 products, 2 coupons and 3 RRs???


I was trying to fly under the radar and wanted to attempt a $5 gc first. (I have 20 RR expriting in 2 days)
I believe you need a 10.00 or more GC. It will always kick back a 5.00 GC.
You need to buy one and put 10.00 or more on it.

[ab55793]

I had an unfortunate incident this afternoon. The store I normally frequent only allowed me to do one transaction in the store . They would not allow me to do multiple transactions using one RR per transaction. I purchased 2 409 cleaners and 1 Thermacare. I paid with a 4 RR and was not allowed to do another transaction. I called Customer Relations and was told that this was the stores discretion. Is this true?
I would have read outloud what RR's say. The only thing they say is the number of coupons and RR's can not exceed the amount of items. It does not anywhere say One per transaction. And since these RR's are MANUFACTURERS coupons not Walgreens coupons, They are not in compliance with the Manufacturers redemption policy.
The manufacturers have a contract with Walgreens to produce RR's and for what items. Walgreens doesn't decide what gives an RR. The manufatcurers do.

So therefor you should ask them if they are participating retailers, and they accept MANUFACTURER coupons. If they do then they accept AS MANY RR's per transaction as you have items. As they are not per their descretion. They are MANUFACTURER coupons, as per manufacturer discretion.

JUST MY .02. And I would stay there and call corporate in front of them. How is it their discretion per store when they clearly state manu coupon on them. And they get reimbursed!

I would probably also write to the CEO if both store and corporate say this is to their discretion. Possibly even contact the Manufacturer.

[Megaroni]

I would have read outloud what RR's say. The only thing they say is the number of coupons and RR's can not exceed the amount of items. It does not anywhere say One per transaction. And since these RR's are MANUFACTURERS coupons not Walgreens coupons, They are not in compliance with the Manufacturers redemption policy.
The manufacturers have a contract with Walgreens to produce RR's and for what items. Walgreens doesn't decide what gives an RR. The manufatcurers do.

So therefor you should ask them if they are participating retailers, and they accept MANUFACTURER coupons. If they do then they accept AS MANY RR's per transaction as you have items. As they are not per their descretion. They are MANUFACTURER coupons, as per manufacturer discretion.

JUST MY .02. And I would stay there and call corporate in front of them. How is it their discretion per store when they clearly state manu coupon on them. And they get reimbursed!

I would probably also write to the CEO if both store and corporate say this is to their discretion. Possibly even contact the Manufacturer.

You tell 'em!

I think you're still mad at Kmart? :lol:

[ab55793]

You tell 'em!

I think you're still mad at Kmart? :lol:
Never mad at my Kmart... ;p Well once at a Cincinnati Kmart they PI**Sed me off, And ye have never been back to that store.

I just don't like a Cashier, or Manager thinking they know the rules and how-tos, when my 3 yr old says Nuh-uh uh when they say something she knows isn't right... That is pretty bad...
;p
(This did happen) My 3 yr old goes shopping with me all the time, she is already a seasoned professional. Yesterday a Cashier, said I couldn't use a Wags coupon and a Manu coupon on one item.. My dd, immediately said, NUH-uh uh shaking her head. You just have to have Filwers... ;p

[Megaroni]

Never mad at my Kmart... ;p Well once at a Cincinnati Kmart they PI**Sed me off, And ye have never been back to that store.

I just don't like a Cashier, or Manager thinking they know the rules and how-tos, when my 3 yr old says Nuh-uh uh when they say something she knows isn't right... That is pretty bad...
;p
(This did happen) My 3 yr old goes shopping with me all the time, she is already a seasoned professional. Yesterday a Cashier, said I couldn't use a Wags coupon and a Manu coupon on one item.. My dd, immediately said, NUH-uh uh shaking her head. You just have to have Filwers... ;p

I'm in reference to the P&G thing at Kmart.

Anyways, does it annoy anyone that HH makes this great thread and then people still post info on the weekly threads with questions that are answered on here? And they post, over and over again because no one "answered" their question. :mad:

[karmalaw]

Anyways, does it annoy anyone that HH makes this great thread and then people still post info on the weekly threads with questions that are answered on here? And they post, over and over again because no one "answered" their question. :mad:

If people read and paid attention in the first place -- they probably wouldn't even have 3/4s of the questions they post...

Sometimes you just want to

:bonk:

That being said, the link for this thread and the Wags FAQ thread should be in the wiki of each weekly Wags thread (and the monthly).

[ab55793]

I'm in reference to the P&G thing at Kmart.

Anyways, does it annoy anyone that HH makes this great thread and then people still post info on the weekly threads with questions that are answered on here? And they post, over and over again because no one "answered" their question. :mad:
Definately agree...
this thread shares a wealth of knowledge for the seasoned and unseasoned WAGS shopper. Some people are just to lazy...

Now I have read 30+ pages of a thread before and missed something and reasked it, but the answers are here. You just have to read the TITLE of the thread LOL... ;p

[lulumommy]

I would have read outloud what RR's say. The only thing they say is the number of coupons and RR's can not exceed the amount of items. It does not anywhere say One per transaction. And since these RR's are MANUFACTURERS coupons not Walgreens coupons, They are not in compliance with the Manufacturers redemption policy.
The manufacturers have a contract with Walgreens to produce RR's and for what items. Walgreens doesn't decide what gives an RR. The manufatcurers do.

So therefor you should ask them if they are participating retailers, and they accept MANUFACTURER coupons. If they do then they accept AS MANY RR's per transaction as you have items. As they are not per their descretion. They are MANUFACTURER coupons, as per manufacturer discretion.

JUST MY .02. And I would stay there and call corporate in front of them. How is it their discretion per store when they clearly state manu coupon on them. And they get reimbursed!

I would probably also write to the CEO if both store and corporate say this is to their discretion. Possibly even contact the Manufacturer.


I don't know if all of the stores are starting to crack down in this area, but I literally had two transactions, and RR's from a week prior. We are only allowed to use one RR per transaction for most of the stores in this area. I wanted to do two transactions and the beauty counter cashier had to call a manager to see if it was okay if I did multiple transactions. The Asst mgr informed me that I could one do one transaction per store per day when it involved receiving RR's in a transaction. So I asked her if I walked out of the store and walked back in and did a transaction, they would deny me of purchasing something and she said yes. I left the rest of my items at the counter and walked out after completing one transaction. I called Corporate when I got home and they told me that it was at the discretion of the store mgmt. At this point, what do I do? I'd hate to write this store off and never set foot into it again, but it is so convenient to my house.

[Megaroni]

Definately agree...
this thread shares a wealth of knowledge for the seasoned and unseasoned WAGS shopper. Some people are just to lazy...

Now I have read 30+ pages of a thread before and missed something and reasked it, but the answers are here. You just have to read the TITLE of the thread LOL... ;p

Really?? You can turn RR's into G/C's? How? :D

[blackleatherrai]

I don't know if all of the stores are starting to crack down in this area, but I literally had two transactions, and RR's from a week prior. We are only allowed to use one RR per transaction for most of the stores in this area. I wanted to do two transactions and the beauty counter cashier had to call a manager to see if it was okay if I did multiple transactions. The Asst mgr informed me that I could one do one transaction per store per day when it involved receiving RR's in a transaction. So I asked her if I walked out of the store and walked back in and did a transaction, they would deny me of purchasing something and she said yes. I left the rest of my items at the counter and walked out after completing one transaction. I called Corporate when I got home and they told me that it was at the discretion of the store mgmt. At this point, what do I do? I'd hate to write this store off and never set foot into it again, but it is so convenient to my house.

Do you keep your receipts? If so, total up the amount you've spent at that store in the past year, total up the amount "spent" in MQs, and the amount "spent" in RRs. That's the total revenue you've brought to the store.

Call the district manager of your local Wags and tell them that this store is in danger of losing $X,000 per year from you alone because they are treating coupon users like low lifes. Name names, do it politely. Make it clear that it was made clear to you that you are NOT welcome in that store if you use coupons, even though Wags is reimbursed for every MQ and RR that you use by the Manufacturers themselves. Ask if this is the policy that he intends to have inforced, and leave the ball in his court.

At some point, you can't force their hand, but you CAN show them that in the end they're going to lose money, and the bottom line is that MQs and RRs are nothing but delayed cash for these stores, and should be respected.

[MistyQ]

You can order and pay in advance? I didn't know that! I have to do RCs at CVS. Can you pay it in advance in a transaction with other purchases at the moment or does it have to be the unavailable items by itself in one transaction?

I order in advance and they don't make me pay. For example: I'm going to get 34 Herbal Essence this Sunday, and the manager of the store and I went through the HE shelves, and I told him how much of each items I wanted. He is making sure to order enough of each. This way I don't bogart all the HE for everyone else.

Also, this manager will work with me on store clearance items. For example: The Scotch Cutters were clearanced for $1.50 and $1.59. They had been there for a few months with no takers, and there was a display of the same full priced cutters on one of those hanging displays right next to them - made no sense. I had 31 $1 qs, and asked the manager if he wanted to get rid of the clearanced cutters to make way for the new ones. He did, and had them price modifed to $1, so all I had to pay was the sales tax. If you see a clearance item hanging around for a while, and you have a good relationship with your manager, you may want to try and work a deal.

[MistyQ]

HH, a Magnum Opus!! Required reading for all SDers!

Kudos for all the hard work. :worship: :worship:

Just when I thought I knew it all regarding WAGS, I found there was still plenty to learn! :D

Needless to say - repped. :heart:

[LadyD]

Speaking of am I the only person who hates that there is like 4 managers in a store at a given time? One time I was heavily shopping I turn the corner, there is a manager. I go down an aisle and there is another manager. Go torward the cooler section manager there. Cashier calls a code boOm another manager. Hello people eveybody go home cept 1 person.

[MsGal]

Anyways, does it annoy anyone that HH makes this great thread and then people still post info on the weekly threads with questions that are answered on here? And they post, over and over again because no one "answered" their question. :mad:


I know repetitive behavior can be frustrating but I still think we should try to be helpful and understanding. I can honestly say that I personally didn't even know this thread existed until just a few days ago. And it is still really new so some people wouldn't even know to look for it. It's rarely at the top of the page.

JMO :dontknow:

[HoratioHoney]

I just put a link to this thread in my siggy. Hopefully the crazy questions will end.

[MistyQ]

I know repetitive behavior can be frustrating but I still think we should try to be helpful and understanding. I can honestly say that I personally didn't even know this thread existed until just a few days ago. And it is still really new so some people wouldn't even know to look for it. It's rarely at the top of the page.

JMO :dontknow:

We should ask Slayers to stickie this thread.

[MsGal]

We should ask Slayers to stickie this thread.


I did the "personal sticky" but newbies won't even know it's an option.

[ESQKRW]

Speaking of am I the only person who hates that there is like 4 managers in a store at a given time? One time I was heavily shopping I turn the corner, there is a manager. I go down an aisle and there is another manager. Go torward the cooler section manager there. Cashier calls a code boOm another manager. Hello people eveybody go home cept 1 person.

I agree with you. I swear everytime I go to a certain Wags they are calling code 3 on aisle 3(the aisle I am on) and code 7's and 9's. They make me feel like they dont want me there. lol.. Good thing I have other laid back Wags to go to.

[HoratioHoney]

My fave Wags usually has a 2-3 at a time. But then again, they're not @$$hats...:lmao:

[MistyQ]

I did the "personal sticky" but newbies won't even know it's an option.

Same here.

Noobs, please go to "thread tools" on the right hand side of the page above the first post in this thread. Click on it and choose "subscribe to this thread". Then if you want to find it, click on your user name where it says "Welcome ---", and the thread will be there.

[MistyQ]

Bump.......

[LadyD]

Hahahaha I recall one time the cashier was about to call a code for pennies but I said don't worry cuz I got a ton Which was true and I avoided the manager coming over seeng my millions of rrs lol

[MistyQ]

263535

[MsGal]

263535

You can 'personal sticky' it, too. :nod:

[MistyQ]

I got the news today oh boy.......

My Jedi manager informed me that he is no longer allowed to let me roll RRs into GCs. His district LP guy said that corporate is not allowing this, and that employees have been fired for doing it. He said they can monitor which stores and which employees are doing this from a main terminal. He tried to argue the issue with them, but they wouldn't budge. He suggested I might want to write a letter regarding the issues I have with RRs (much less flexible than ECBs). He thought I was going to get mad at him, but of course I didn't. It's not his fault. Like he said, he can't be a rogue manager, and do as he pleases. He said, "I guess I'm not a Jedi manager anymore." I told him he still is. He will still order me what I want from next week's ad, and he's very q friendly.

So just a note. Think twice if you are going to try and slip a GC through. The employee that allows this or doesn't catch this may well be fired for it. I SD as close as I can to the edge of the knife, but I don't use illegal qs, or do anything dishonest. Now that I know that people are being fired, I certainly don't want to be responsible for someone losing their job.

[Msblue422]

I got the news today oh boy.......

My Jedi manager informed me that he is no longer allowed to let me roll RRs into GCs. His district LP guy said that corporate is not allowing this, and that employees have been fired for doing it. He said they can monitor which stores and which employees are doing this from a main terminal. He tried to argue the issue with them, but they wouldn't budge. He suggested I might want to write a letter regarding the issues I have with RRs (much less flexible than ECBs). He thought I was going to get mad at him, but of course I didn't. It's not his fault. Like he said, he can't be a rogue manager, and do as he pleases. He said, "I guess I'm not a Jedi manager anymore." I told him he still is. He will still order me what I want from next week's ad, and he's very q friendly.

So just a note. Think twice if you are going to try and slip a GC through. The employee that allows this or doesn't catch this may well be fired for it. I SD as close as I can to the edge of the knife, but I don't use illegal qs, or do anything dishonest. Now that I know that people are being fired, I certainly don't want to be responsible for someone losing their job.

Do you think a letter writing campaign will help? If so, I'm in.

Does Wags have an official coupon policy from corporate? I searched and only found the one from Rite aid.

[pleasurechest]

HH- Any chance you could add the contact info for Catalina Company (as well as quick instructions) for when a RR doesn't print? For things like this week's Oral-B, where it hasn't printed for anyone because it wasn't programmed in....not for when we mess up and use the same RR to pay, KWIM? And if you don't think it needs to be in the Wiki, could you (or anyone) please PM their number? TIA!

[HoratioHoney]

Do you think a letter writing campaign will help? If so, I'm in. Yes, I certainly do. Realize that a large contignent will migrant BACK to CVS because of this will change the CEO's mind. If he even knows what his lower employees are doing. All stores are his competitors, and most don't mind us getting GCs...

Does Wags have an official coupon policy from corporate? I searched and only found the one from Rite aid. There is a link here: http://forums.slickdeals.net/showpost.php?p=18054581&postcount=384 with a PDF attachment courtesy of MistyQ.



HH- Any chance you could add the contact info for Catalina Company (as well as quick instructions) for when a RR doesn't print? For things like this week's Oral-B, where it hasn't printed for anyone because it wasn't programmed in....not for when we mess up and use the same RR to pay, KWIM? And if you don't think it needs to be in the Wiki, could you (or anyone) please PM their number? TIA! You can reach Catalina Marketing via the internet here: catmktg.com or on the phone at (888) 322-3814. Have your receipt ready for when you call since they will need the information from it

[Msblue422]

deleted

[mich73]

I've not been a shopper of WAGS, however I seen over in the stockpile thread pics of HE shampoo. I never find amazing deals on any shampoo, I realized where this came from and said I gotta do WAGS! This thread is awesome.

I'm still a little confused b/c Im trying to cram pages upon pages into my brain so early this morning, but maybe after my third cup of coffee, it will sink in. lol

Thanks for posting this helpful info and thanks to all who help us WAGS noobs comprehend, even tho it's your 127th time answering that same question.

Im hitting up my WAGS today and hope to stockpile. With 4 teen girls and a toddler we need all the help we can get.

[HoratioHoney]

Welcome mich73 and all other Waggers, both new and old.

It has been brought to my attention that there is a potential for the information I have given here to be abused. I understand what kind of economy we are in and the circumstances that come along with it. However, please remember that the best way to keep things going the way they are at Wags is to show respect for the store and it's staff. I have a lot of employees that I am very cool with because I show them respect and they have let me know about the presence of Smash & Grabbers in my area. I also posted about the person who was so ignorant as to take my Triaminic off the counter when I stepped away for 1 second (when it was giving double RRs). That kind of stuff is NOT acceptable (whoever it was should be glad I didn't catch them in the act but should also know my fave employees where there when it happened and they know who you are -if you will do that what won't you do?).

That kind of behavior puts us ALL in a bad light. It makes all couponers look greedy and without self-control. Regardless if you think you are noticed, seen or remembered, trust me, you are. I know that everyone doesn't have the amount of stores that we do here in Los Angeles. However, that is EXACTLY why you should behave even better. There have been accounts here on SD about refusal to share with other customers and management being brought into it. Also, people have brought up returning and rebuying items they've already bought. This kind of behavior will do nothing good for you, no matter how much or little you shop at that store. The second thing I mentioned is ILLEGAL.

In my tutorial, I made it clear that respectful behavior will get you much further than brash behavior will. We are already having issues with cashiers, this kind of thing isn't helping. I know those of you who do this kind of thing do not care, but you will when every time you attempt to check out you are given issues, forced to stick to the posted limits and have each and every one of your Qs scrutinized. And you can blame no one but yourself.

Please realize that the stores watch these boards. I want everyone to get the best deals they can with the lowest out of pocket. But not at the detriment of us as SDers as a whole. I have given ways to insure that you get your deals. You can order ahead of time for yourself. I know you can't with clearance items, but such is life. They provide us with so many great deals, you don't have to bleed them dry of each and every one.

For the new Waggers, please remember that there is a way to get all your deals without upsetting the apple cart. I have done my best in the first post of this thread to show you how. If there is anything unclear or that you need, please PM me. I am also going to make an AIM account so that I can be reached that way as well. I will let you know when it's up and running (some time today).

Have a blessed day!

[DznyNeckCoolers]

I have a question about the IVC's. I thought that these used to eat up tax, is that not the case anymore?

For example, if I had a subtotal of $0.33 and a tax of $2.50, and I give a $2 IVC last--will it eat into the tax?

[ladycat]

I've looked everywhere for the answer to a question and can't find it, I apologize if this has been answered and I missed it.
All I want to know is, how long is it until RRs expire?

[nunu17]

Many thanks to you and repped for this thread. I have one WAGS in my city, however a new one just opened in the next town over (which is actually only 5 min from my house). This past Saturday I went in to the older one for the first time as a shopper, before that I just would run in to pick up something specific. I never realized what awesome deals they have! So Sat I checked out "the lay of the land", found out where things are, actually walked up and down each aisle! Bought a great little non-stick sauce pan with a lid clearanced for $1.00. This thread is exactly what I needed to get me motivated to get going with Wags. I can just imagine what my DH is going to say when I start coming home with stuff from there as well as CVS!

[karmalaw]

I've looked everywhere for the answer to a question and can't find it, I apologize if this has been answered and I missed it.
All I want to know is, how long is it until RRs expire?

Each RR has its expiration date printed right on it.

[AuGoldie]

I have a question.. hope it hasn't been answered before.

I regret a particular filler that I used on my transactions yesterday. What is the policy on returning these fillers?? Basically I have 25 kit kats I don't want and I just realized I spent big time money on these darn things... I'm new to couponing. Good thing is I won't have to be shopping with fillers anymore.. my walgreens let me put $70.00 on a giftcard!!!! Yay.

Oh, and after reviewing my reciepts I realized they put more kit kats in my bags than I paid for. Should I just take the extras back and explain what happened? I think the obvious answer is YES as I'm not a theif but I want to make sure I think this through properly.

Thanks,
Jackie

[ladycat]

Each RR has its expiration date printed right on it.So they vary? Do they generally expire in a week or a month or what?

[luvkittehs]

I've looked everywhere for the answer to a question and can't find it, I apologize if this has been answered and I missed it.
All I want to know is, how long is it until RRs expire?

Two weeks from the day it prints.

The only exception is that sometimes WAG runs promos with RRs that are store Qs and not MQs; those usually expire in 1 week.

[karmalaw]

I have a question.. hope it hasn't been answered before.

I regret a particular filler that I used on my transactions yesterday. What is the policy on returning these fillers?? Basically I have 25 kit kats I don't want and I just realized I spent big time money on these darn things... I'm new to couponing. Good thing is I won't have to be shopping with fillers anymore.. my walgreens let me put $70.00 on a giftcard!!!! Yay.

Oh, and after reviewing my reciepts I realized they put more kit kats in my bags than I paid for. Should I just take the extras back and explain what happened? I think the obvious answer is YES as I'm not a theif but I want to make sure I think this through properly.

Thanks,
Jackie

If the kit kats are all on separate receipts you're going to make some ill will doing returns for all of them... my advice: give them out for halloween -- except take the extras back and give them to the cashier...

Don't call attention to your deals -- returning all of the fillers is a way to call way too much attention to them -- AND if they're all on separate receipts -- it's a LOT of work for a manager to come over and do. AND you paid for them with your RR's -- so you'll end up opening a huge "barrel of worms".

Look at it this way: fillers are the "RR tax" -- so whatever you get as a filler you should look at as a throwaway -- unless you get lucky enough to find something you want.

So they vary? Do they generally expire in a week or a month or what?

Usually, as has been answered, it's 2 weeks -- but my advice is to read each one rather than rely on "usually". I store mine with the oldest ones on top so they are the first to be used.

[Sophalicious]

I am not sure if this question had been answered. If it has been, please point me to the answer.

Anyway, I made a purchase yesterday. But the RR's did not print (3 of them were supposed to print in the transaction and none printed). I made sure I used the right coupons...used previous week's RR to purchase RR items in this week's ad. So the coupons I used was not the issue. Probably the Catalina machine was not functioning. Anyway, I was too chicken to ask the cashier to ring up the transaction again. I just asked why the RR did not print. And the cashier said it was because I used other RRs to pay for it (ofcourse, we know that is not true).

What are my options now? Can I call Catalina and report it? If so, what is the process for that? Or do I go back to the store and ask them to ring it up again? Thanks

[ladycat]

Two weeks from the day it prints.

The only exception is that sometimes WAG runs promos with RRs that are store Qs and not MQs; those usually expire in 1 week.Reps!!!!

[HoratioHoney]

I have a question about the IVC's. I thought that these used to eat up tax, is that not the case anymore?

For example, if I had a subtotal of $0.33 and a tax of $2.50, and I give a $2 IVC last--will it eat into the tax?

I was told the other day by a wags employee that they DID change things so that we have to pay tax. However, I have gotten around it. I believe the use of RRs is the Kryptonite.

I've looked everywhere for the answer to a question and can't find it, I apologize if this has been answered and I missed it.
All I want to know is, how long is it until RRs expire?

Most RRs are manufacturer's coupons, therefore each has a date of expiration on the top. Even the store ones have expiration dates on the top as well.

Many thanks to you and repped for this thread. I have one WAGS in my city, however a new one just opened in the next town over (which is actually only 5 min from my house). This past Saturday I went in to the older one for the first time as a shopper, before that I just would run in to pick up something specific. I never realized what awesome deals they have! So Sat I checked out "the lay of the land", found out where things are, actually walked up and down each aisle! Bought a great little non-stick sauce pan with a lid clearanced for $1.00. This thread is exactly what I needed to get me motivated to get going with Wags. I can just imagine what my DH is going to say when I start coming home with stuff from there as well as CVS!

Glad I could help and welcome!

I have a question.. hope it hasn't been answered before.

I regret a particular filler that I used on my transactions yesterday. What is the policy on returning these fillers?? Basically I have 25 kit kats I don't want and I just realized I spent big time money on these darn things... I'm new to couponing. Good thing is I won't have to be shopping with fillers anymore.. my walgreens let me put $70.00 on a giftcard!!!! Yay.

Oh, and after reviewing my reciepts I realized they put more kit kats in my bags than I paid for. Should I just take the extras back and explain what happened? I think the obvious answer is YES as I'm not a theif but I want to make sure I think this through properly.

Thanks,
Jackie

Take back the ones that you didn't pay for. Let the rest go. Be more careful and work slowly from now on.

I am not sure if this question had been answered. If it has been, please point me to the answer.

Anyway, I made a purchase yesterday. But the RR's did not print (3 of them were supposed to print in the transaction and none printed). I made sure I used the right coupons...used previous week's RR to purchase RR items in this week's ad. So the coupons I used was not the issue. Probably the Catalina machine was not functioning. Anyway, I was too chicken to ask the cashier to ring up the transaction again. I just asked why the RR did not print. And the cashier said it was because I used other RRs to pay for it (ofcourse, we know that is not true).

What are my options now? Can I call Catalina and report it? If so, what is the process for that? Or do I go back to the store and ask them to ring it up again? Thanks


The contact info to Catalina is in the first post. Make sure you have the receipts with the items in questions with you when you call. They will let you know what they need to pull the receipt up. It's is possible the machine wasn't even on. It happens. Just be sure to check that it is on, fill of paper and working before doing transactions.

My AIM name is HoratioHoney. Feel free to ask any questions there. If I am signed in, I am online.

[dora_usa]

I am a new Wags shopper, last month (my 3rd time to shop at Wags) I bought 2 listerine and used 1 IVC ($1 off) & 1 MQ (BOGO). the cashier scan IVC first and then MQ (I gave her both coupons at the same time). the problem is MQ did not scan, she called the manager. The manager scan IVC & MQ, but it does not work. I asked him to try to scan MQ first because I know that IVC & MQ can work together with 1 item (I bought 2), he said no. If he do that he might get fired. I told him I never heard before that the employee will get fired because scanning MQ before wags Q. It is very weird rule. He told me that he know wags policy better than me. I think he lied to me. I stop shopping at Wags for a while because I'm tired to deal with the staffs (I have only one Wags in my area). I just come back to shop at Wags couple days ago.

[Msblue422]

I am a new Wags shopper, last month (my 3rd time to shop at Wags) I bought 2 listerine and used 1 IVC ($1 off) & 1 MQ (BOGO). the cashier scan IVC first and then MQ (I gave her both coupons at the same time). the problem is MQ did not scan, she called the manager. The manager scan IVC & MQ, but it does not work. I asked him to try to scan MQ first because I know that IVC & MQ can work together with 1 item (I bought 2), he said no. If he do that he might get fired. I told him I never heard before that the employee will get fired because scanning MQ before wags Q. It is very weird rule. He told me that he know wags policy better than me. I think he lied to me. I stop shopping at Wags for a while because I'm tired to deal with the staffs (I have only one Wags in my area). I just come back to shop at Wags couple days ago.

I think the only thing you can do is keep a copy of the coupon/RR policy with you at all times. I used my filler highlighter:lol: to highlight the relevant info on the copy I printed.
On my last trip I was caught off guard, now I don't leave home w/o it.
The policy is here.http://forums.slickdeals.net/showpost.php?p=18054581&postcount=384

[HollyGolightly]

I have a question.. hope it hasn't been answered before.

I regret a particular filler that I used on my transactions yesterday. What is the policy on returning these fillers?? Basically I have 25 kit kats I don't want and I just realized I spent big time money on these darn things... I'm new to couponing. Good thing is I won't have to be shopping with fillers anymore.. my walgreens let me put $70.00 on a giftcard!!!! Yay.

Oh, and after reviewing my reciepts I realized they put more kit kats in my bags than I paid for. Should I just take the extras back and explain what happened? I think the obvious answer is YES as I'm not a theif but I want to make sure I think this through properly.

Thanks,
Jackie

I would take back the ones that you were not charged for. I had to do that today @ CVS, because I realized that a Dawn I thought I purchased -- hadn't been scanned. The cashier seemed shocked that I took the time to do the right thing and kept telling me that she appreciated my "honesty".. but honestly, if you don't return those items -- the stores inventory will be off..

It was sort of a pain to go back to this particular CVS to return & it wasn't my fault that the cashier missed it, so I wasn't exactly excited to go back up to the store, but I didn't want the stores inventory to be off, so I went ahead and did it..

About returning the kit-kats, it is up to you what you want to do about it. Personally, I have purchased a lot of fillers that I regretted later (usually when I haven't calculated my run properly, due to lack of inventory, etc).. I just suck it up.. IMO, it is the cost of this business we're in..

But if you really don't want the KitKats, then just return them.. or another option, like KarmaLaw pointed out -- you can just give them out for Halloween.. If you give out large KitKat's - you might become the favorite house for trick-or-treaters.. :P

[HollyGolightly]

My AIM name is HoratioHoney. Feel free to ask any questions there. If I am signed in, I am online.

Thanks for everything you do, HH.. You're a blessing to SD, much like MFH.. You really go out of your way to help others, like no one else on SDs.. I hope you realize how much you're appreciated and adored here... :heart:

:hug:

[blackleatherrai]

HH, just finished reading your update in #104. I have a question about etiquette.

Today, I processed 6 Wags transactions in a row. The majority had 4-5 items (or less) because I was rolling in the razors today since they had a hefty stock. I did not clear out the shelves on anything I purchased today (with the exception of the 3 HEs I purchased, because I really love my HE).

I feel like I was usurping the cashier's time, but the two times someone got in line behind me at cosmetics, I finished the transaction we were working on, and insisted they go next, explaining that I'd be a while. I thanked the (new) cashier repeatedly, and offered her one of my $4 MQs for the Gilette Razor for her time, help, and trouble.

The question here is: at what point is a Qer processing too many transactions in one store (i.e., at what point should you go home and come back later)? Does that point exist?

[HoratioHoney]

Thanks for everything you do, HH.. You're a blessing to SD, much like MFH.. You really go out of your way to help others, like no one else on SDs.. I hope you realize how much you're appreciated and adored here... :heart:

:hug:

Aw, thanks! I am glad I can be of service...but I am NOT EVEN CLOSE to being the blessing that MFH is!

HH, just finished reading your update in #104. I have a question about etiquette.

Today, I processed 6 Wags transactions in a row. The majority had 4-5 items (or less) because I was rolling in the razors today since they had a hefty stock. I did not clear out the shelves on anything I purchased today (with the exception of the 3 HEs I purchased, because I really love my HE).

I feel like I was usurping the cashier's time, but the two times someone got in line behind me at cosmetics, I finished the transaction we were working on, and insisted they go next, explaining that I'd be a while. I thanked the (new) cashier repeatedly, and offered her one of my $4 MQs for the Gilette Razor for her time, help, and trouble.

The question here is: at what point is a Qer processing too many transactions in one store (i.e., at what point should you go home and come back later)? Does that point exist?

You did everything spot on. Well done. I don't do the whole go home and go back later thing. I've spent 3 hours at a clip in my fave Wags...but that's just me...and they love my sales!

[Megaroni]

:bump:

[Msblue422]

I am not sure if this question had been answered. If it has been, please point me to the answer.

Anyway, I made a purchase yesterday. But the RR's did not print (3 of them were supposed to print in the transaction and none printed). I made sure I used the right coupons...used previous week's RR to purchase RR items in this week's ad. So the coupons I used was not the issue. Probably the Catalina machine was not functioning. Anyway, I was too chicken to ask the cashier to ring up the transaction again. I just asked why the RR did not print. And the cashier said it was because I used other RRs to pay for it (ofcourse, we know that is not true).

What are my options now? Can I call Catalina and report it? If so, what is the process for that? Or do I go back to the store and ask them to ring it up again? Thanks

You can probably call Catalina with your receipts and have them sent to you.
I called corporate about this issue today and was told the same thing.
http://forums.slickdeals.net/showpost.php?p=23363080&postcount=562
CS and cashiers could be just making up rules or WAGS might be slowly changing it's policy.:eek:

[karmalaw]

HH, just finished reading your update in #104. I have a question about etiquette.

Today, I processed 6 Wags transactions in a row. The majority had 4-5 items (or less) because I was rolling in the razors today since they had a hefty stock. I did not clear out the shelves on anything I purchased today (with the exception of the 3 HEs I purchased, because I really love my HE).

I feel like I was usurping the cashier's time, but the two times someone got in line behind me at cosmetics, I finished the transaction we were working on, and insisted they go next, explaining that I'd be a while. I thanked the (new) cashier repeatedly, and offered her one of my $4 MQs for the Gilette Razor for her time, help, and trouble.

The question here is: at what point is a Qer processing too many transactions in one store (i.e., at what point should you go home and come back later)? Does that point exist?

You did great... if you feel like you're "wearing out your welcome" --- just ask. If it's a busy time of the day -- you'll likely run into that time sooner than later.. if it's the still of the night, you might just get the answers I've gotten "oh -- do as many as you like -- I'd just be bored otherwise". Handing over an extra coupon goes a long way -- AND don't forget to call or go online to do the "survey" when you get one on your receipt for a good cashier -- they actually give them "gold stars" for positive reviews. You'll quickly cultivate a circle of favorite cashiers who will let you know when enough is enough.

[shayshops]

Thanks, this was really helpful!

[WillUBMyKnight]

You did great... if you feel like you're "wearing out your welcome" --- just ask. If it's a busy time of the day -- you'll likely run into that time sooner than later.. if it's the still of the night, you might just get the answers I've gotten "oh -- do as many as you like -- I'd just be bored otherwise". Handing over an extra coupon goes a long way -- AND don't forget to call or go online to do the "survey" when you get one on your receipt for a good cashier -- they actually give them "gold stars" for positive reviews. You'll quickly cultivate a circle of favorite cashiers who will let you know when enough is enough.
I'm having a very hard time creating a relationship with ANY of the 6-7 stores in my area. I've tried offering a little gift, but they look at me like "What's the catch." At one particular point I even handed over a $5 RR to the woman in front of me who was a little tight for money. The cashier was oober-surprised and commented on how nice that was, but I highly doubt she remembers me a month later.

I guess it also doesn't help that EVERYONE around here is SO skeptical about coupons that no matter what you do or don't do, the minute they realize that you're not paying full price "like everyone else" their little horns spike up.

Sorry to rant, but again...how do you "break the ice" and start building that relationship??

[littlelovely21]

I'm having a very hard time creating a relationship with ANY of the 6-7 stores in my area. I've tried offering a little gift, but they look at me like "What's the catch." At one particular point I even handed over a $5 RR to the woman in front of me who was a little tight for money. The cashier was oober-surprised and commented on how nice that was, but I highly doubt she remembers me a month later.

I guess it also doesn't help that EVERYONE around here is SO skeptical about coupons that no matter what you do or don't do, the minute they realize that you're not paying full price "like everyone else" their little horns spike up.

Sorry to rant, but again...how do you "break the ice" and start building that relationship??

I would say start off with the Cosmetics ladies. I have built the best relationships with them and most of them do appreciate that extra coupon you have, or a lil goody thrown their way. They are the ones that will remember you! I have 3 stores of my 7 that I only check out in cosmetics because they know me and enjoy my deals :nod: I know each of the ladies on all shifts at each store :lol:

[Msblue422]

I would say start off with the Cosmetics ladies. I have built the best relationships with them and most of them do appreciate that extra coupon you have, or a lil goody thrown their way. They are the ones that will remember you! I have 3 stores of my 7 that I only check out in cosmetics because they know me and enjoy my deals :nod: I know each of the ladies on all shifts at each store :lol:

Does your store have someone at the cosmetics counter? Mine is always unmanned so, I would have to ask them to call someone, that might be awkward.

[MsGal]

Does your store have someone at the cosmetics counter? Mine is always unmanned so, I would have to ask them to call someone, that might be awkward.


Same here. I asked them to call someone over there last week and they said, "there are 2 registers open at the front". I made like I questions about some cosmetics but they weren't buying it. :lol:

[HoratioHoney]

Every store I have ever been to has someone manning the cosmetics counter. Look around for someone stocking in that area (most likely a woman) and ask if you can help out in Cosmetics. They get commission or credit from certain items that are on sale, so they definitely don't mind taking care of you. In time and with proper care, they will open up the world of the coupon stash under the counter to you. DON'T MUCK IT UP!!!

[WillUBMyKnight]

I agree - mine are always unmanned - but I think it's because of the time of day that I shop - 90% of the time it's after my daughter goes to bed - between 9 and 10pm.

I'm going to try to fit my shopping in during the day...I'm generally on the road a lot so that shouldn't be too hard...hopefully, with everyone's AWESOME advice, I'll be able to find "my" store! Thanks again!!

[jokesbyjen]

I learned something from that! And I thought I had it down pat! I'm always peeved at the amount of OOP I spend due to tax.... I'm wondering if handing the RR's first will change that... I never did it before! Will have to try! thanks HH!

[momplus5]

Thank You to everyone! I am very new to Walgreens other then the quick stop at the corner for opps i forgot milk, and this has been so very helpful and just truely great!!! Thanks again:-)

[catiescarlett7]

Every store I have ever been to has someone manning the cosmetics counter. Look around for someone stocking in that area (most likely a woman) and ask if you can help out in Cosmetics. They get commission or credit from certain items that are on sale, so they definitely don't mind taking care of you. In time and with proper care, they will open up the world of the coupon stash under the counter to you. DON'T MUCK IT UP!!!

aint that the truth, my cosmetics lady thanked me today since she won a bonus for the st ives and i bought one each time i went in...so it IS worth the time and the effort....

[littlelovely21]

Does your store have someone at the cosmetics counter? Mine is always unmanned so, I would have to ask them to call someone, that might be awkward.

I shop during lunch and also right after work and there's always someone there. I'd just keep trying. :nod:

[catiescarlett7]

Welcome mich73 and all other Waggers, both new and old.

It has been brought to my attention that there is a potential for the information I have given here to be abused. I understand what kind of economy we are in and the circumstances that come along with it. However, please remember that the best way to keep things going the way they are at Wags is to show respect for the store and it's staff. I have a lot of employees that I am very cool with because I show them respect and they have let me know about the presence of Smash & Grabbers in my area. I also posted about the person who was so ignorant as to take my Triaminic off the counter when I stepped away for 1 second (when it was giving double RRs). That kind of stuff is NOT acceptable (whoever it was should be glad I didn't catch them in the act but should also know my fave employees where there when it happened and they know who you are _if you will do that what won't you do?).

That kind of behavior puts us ALL in a bad light. It makes all couponers look greedy and without self-control. Regardless if you think you are noticed, seen or remembered, trust me, you are. I know that everyone doesn't have the amount of stores that we do here in Los Angeles. However, that is EXACTLY why you should behave even better. There have been accounts here on SD about refusal to share with other customers and management being brought into it. Also, people have brought up returning and rebuying items they've already bought. This kind of behavior will do nothing good for you, no matter how much or little you shop at that store. The second thing I mentioned is ILLEGAL.

In my tutorial, I made it clear that respectful behavior will get you much further than brash behavior will. We are already having issues with cashiers, this kind of thing isn't helping. I know those of you who do this kind of thing do not care, but you will when every time you attempt to check out you are given issues, forced to stick to the posted limits and have each and every one of your Qs scrutinized. And you can blame no one but yourself.

Please realize that the stores watch these boards. I want everyone to get the best deals they can with the lowest out of pocket. But not at the detriment of us as SDers as a whole. I have given ways to insure that you get your deals. You can order ahead of time for yourself. I know you can't with clearance items, but such is life. They provide us with so many great deals, you don't have to bleed them dry of each and every one.

For the new Waggers, please remember that there is a way to get all your deals without upsetting the apple cart. I have done my best in the first post of this thread to show you how. If there is anything unclear or that you need, please PM me. I am also going to make an AIM account so that I can be reached that way as well. I will let you know when it's up and running (some time today).

Have a blessed day!

well said hh:worship:

[samara131]

I have been trying to find an answer to this question and can't seem to find it. A lot of these RR deals are priced ending in .99 but you get a RR for an even amount rounded up. Example: Deal is 2.99 and you get a $3 RR. So when I am doing an order I always seem to have a few cents more in coupons than products so I have to buy an extra item.
Can you use coupons that are slightly higher than the price? Will they adjust the price down?

[karmalaw]

I have been trying to find an answer to this question and can't seem to find it. A lot of these RR deals are priced ending in .99 but you get a RR for an even amount rounded up. Example: Deal is 2.99 and you get a $3 RR. So when I am doing an order I always seem to have a few cents more in coupons than products so I have to buy an extra item.
Can you use coupons that are slightly higher than the price? Will they adjust the price down?

In my experience, they won't adjust the RRs down.

[HoratioHoney]

I have been trying to find an answer to this question and can't seem to find it. A lot of these RR deals are priced ending in .99 but you get a RR for an even amount rounded up. Example: Deal is 2.99 and you get a $3 RR. So when I am doing an order I always seem to have a few cents more in coupons than products so I have to buy an extra item.
Can you use coupons that are slightly higher than the price? Will they adjust the price down?

Either they can adjust the price of the item or the coupons. For example, the other day I bought some Sara Lee bread that was on sale. It was 99¢ and my MQs were for $1. They adjusted the Q to 99¢. This was my fave store so I don't mind that they do it. Since you are new I will leave it at that...but there are some cheap fillers that I advise to add just to keep things smooth.

[susieling]

Question for using Walgreens GC to purchase other Walgreens GC -

Can I purchase some walgreens GC with some other walgreens GC? I am not
using any coupon, but sometimes I need to break the GC into several small
values, or sometimes I would like to consolidate GC into one big value. I am able to do this break-up/combination in many other stores like Target/Saftway/.., but when I tried in Walgreens, I am told that the only format to purchase walgreens' GC is cash/debit card, not even walgreens' GC or credit card, is that realy the case? thanks

[HoratioHoney]

Question for using Walgreens GC to purchase other Walgreens GC -

Can I purchase some walgreens GC with some other walgreens GC? I am not
using any coupon, but sometimes I need to break the GC into several small
values, or sometimes I would like to consolidate GC into one big value. I am able to do this break-up/combination in many other stores like Target/Saftway/.., but when I tried in Walgreens, I am told that the only format to purchase walgreens' GC is cash/debit card, not even walgreens' GC or credit card, is that realy the case? thanks

You should know by now that they don't know more than you do. You can do it, just stop asking...:lol: :hug:

[blackleatherrai]

Have we determined definitively if the associates actually do risk termination if they allow us to buy GCs with RRs? I now have $110 in RRs - I'll probably use them to purchase a digicam, since mine is defunct, but if I don't a GC would be awesome.

[honorme]

Okay, so how can you find out the subtotal? I know at CVS, I can ask how much the total is before taxes and then they can adjust down my ECB. But at WAGS, I can't tell. I have asked when it beeps exceeds limit, and the cashier doesn't know. So I just keep throwing in cheep fillers until it accepts the Q. Is there any way to tell what is before taxes? TIA

[WBBell]

Have we determined definitively if the associates actually do risk termination if they allow us to buy GCs with RRs? I now have $110 in RRs - I'll probably use them to purchase a digicam, since mine is defunct, but if I don't a GC would be awesome.

Please remember that there is nothing fundamentally wrong with using RR to buy GC. They are a Man Q and walgreens will be reimbursed. Wags would like you to use the RR to buy their high markup junque rather than the low markup gift cards. That is why they put that policy on the Q. But it's not like you're stealing from the company.

As with any "policy" at Walgreens, YMMV. Try it, if it works - super, if not - try another cashier, another day, another store.

I cannot imagine that any associate would get terminated for any reason other than stealing or not showing up for work. Certainly not for selling a GC with RR. My local Walgreens has 4 associates that I see frequently and the remaining 5-6 are a revolving door. They need all the help they can get! The AsstMans don't seem to last long either.

[Megaroni]

Okay, so how can you find out the subtotal? I know at CVS, I can ask how much the total is before taxes and then they can adjust down my ECB. But at WAGS, I can't tell. I have asked when it beeps exceeds limit, and the cashier doesn't know. So I just keep throwing in cheep fillers until it accepts the Q. Is there any way to tell what is before taxes? TIA

I don't think so. Everytime I ask they say "we don't know until you pay and the reciept prints" bull crap.

[MsGal]

I don't think so. Everytime I ask they say "we don't know until you pay and the reciept prints" bull crap.

Night before last the cashier got so tickled at me. It was slow and almost closing time so she let me do 4 transactions. She was trying to show me how to get my OOP really low (kept going over $3) and I would keep adding fillers that were right by the register. Each time the RR would beep, she'd hand me another chapstick or candy bar or .... whatever.

She was laughing her butt off.

I never got my OOP below $2 AND I came home with a bag full of ... who the hell knows!! :lol:

[endollan]

I had an incident at one of the walgreens store and I would like to know if I should follow that particular store policy or not.

I went on Tuesday to buy a bunch of the FARR items and it was fine. Then on Wednesday the same associate that was helping me checkout told me their store policy politely and had to ask the store manager if I can purchase the SAME FARR items again. The RR deals as stated by the store manager said one per customer, if I walk in today to buy one of the sale items, I can't go into the store tomorrow and buy the same item for the whole week. The store manager told me that the Manufacturer are limiting the customers to one item. Is this really the case, are they in the right? I just want to know and follow the rule if they're right.

I have never had that happen before, some stores limit me to one item for that day, but to refuse to sell me the same item that is FARR on another day was shocking.

[Girpy]

hope this wasnt mentioned before, but atleast at the walgreens I work at, all the sales for the next week actually go into effect on saturday around 8 PM. so if you just come in then and ask for next week's ad, you can shop when both week's sales are valid.

and atleast for the stores in my district (NorCal - Peninnsula)
the codes are:

Code 10: Brinks (people that come and collect the money out of the safe)
Code 30: Return / Exchange
Code 40/50: Need change/out of something in the drawer
Code 60: drawer needs a pickup

hope that helps and isnt just repeat info

[MsGal]

hope this wasnt mentioned before, but atleast at the walgreens I work at, all the sales for the next week actually go into effect on saturday around 8 PM. so if you just come in then and ask for next week's ad, you can shop when both week's sales are valid.

AWESOME!!!! And repped.

[MsGal]

I had an incident at one of the walgreens store and I would like to know if I should follow that particular store policy or not.

I went on Tuesday to buy a bunch of the FARR items and it was fine. Then on Wednesday the same associate that was helping me checkout told me their store policy politely and had to ask the store manager if I can purchase the SAME FARR items again. The RR deals as stated by the store manager said one per customer, if I walk in today to buy one of the sale items, I can't go into the store tomorrow and buy the same item for the whole week. The store manager told me that the Manufacturer are limiting the customers to one item. Is this really the case, are they in the right? I just want to know and follow the rule if they're right.

I have never had that happen before, some stores limit me to one item for that day, but to refuse to sell me the same item that is FARR on another day was shocking.

It really depends on the store, the manager, the cashiers.

Wag's is a Magic 8 Ball .... you never know what answer you're gonna get and it changes constantly. :lol:

[jkleinsc]

I have a question about some RR's at Walgreens this month. Yesterday I was in the store, and I had the $7 RR that I got after I purchased the Vaseline Sheer Infusion Lotion last week. I wanted to roll it into another Gillette Fusion MVP Razor to get another $6 RR I could put towards my purchase of the Dove products to get that $10 RR. Anyway- the store was out of razors. I checked another store and they were also out. My husband suggested I use the $7 RR against Dove but I was hesitant. Since the Vaseline Sheer Infusion was a Unilever product, and Dove is also a Unilever product- would using the $7 RR against the Dove purchases deny me my $10 RR? Nobody at the store could even give me a straight answer, and after I went through the trouble printing off 8 Dove coupons I did not want to chance it.

Thanks for any help! My friend and I thought about this for quite some time yesterday but couldn't come up with an answer.

[WBBell]

My guess is since they are different dollar amounts and different promotions, that you would get the RR for the Dove. To be safe, you might want to let your cashier know that you are about to try something and ask if they would be willing to do a total void and give your Qs back if it doesn't work.

The general rule of thumb is that if they are different promotions and different dollar amounts, but same manufacturer, you should be OK.

[MistyQ]

I had an incident at one of the walgreens store and I would like to know if I should follow that particular store policy or not.

I went on Tuesday to buy a bunch of the FARR items and it was fine. Then on Wednesday the same associate that was helping me checkout told me their store policy politely and had to ask the store manager if I can purchase the SAME FARR items again. The RR deals as stated by the store manager said one per customer, if I walk in today to buy one of the sale items, I can't go into the store tomorrow and buy the same item for the whole week. The store manager told me that the Manufacturer are limiting the customers to one item. Is this really the case, are they in the right? I just want to know and follow the rule if they're right.

I have never had that happen before, some stores limit me to one item for that day, but to refuse to sell me the same item that is FARR on another day was shocking.

I highly doubt it. Sound like more 'managers making it up as they go along' bultiki to me.

Why don't you try contacting the manufacturer in question, and see what they say?

[pakr2005]

What do you do when your particular store refuses to take internet printed coupons, and when I called Walgreens customer service they said they do not have a coupon policy so can not help me?

[karmalaw]

What do you do when your particular store refuses to take internet printed coupons, and when I called Walgreens customer service they said they do not have a coupon policy so can not help me?

you shop at another store if the manager says "no". Taking IPs is up to the manager's discretion.. my stores have no issues with them.

Try building a relationship of proper coupon shopping first (that's what I did), and the first IPs I used at Wags were ones I got from... Wags site itself! Sometimes now a cashier will have an issue with one -- but the managers always approve it.

if it's a coupon you got via the Walgreen's site, then contact corporate about it.

[HoratioHoney]

What do you do when your particular store refuses to take internet printed coupons, and when I called Walgreens customer service they said they do not have a coupon policy so can not help me?

You call the DM to have them contact the store and correct them. The refusal of IPs = the loss of business in his territory. He/She doesn't want that.

[phaltukachra]

Does anyone know where I can find the coupon/register rewards policy for walgreens.Thanks!

[Megaroni]

Does anyone know where I can find the coupon/register rewards policy for walgreens.Thanks!

They don't have a coupon policy - it's per store. The RR policy is right on the RR.

[HollyGolightly]

I have a question about the Fusion's rolling RR. It seems like everyday someone asks if it still rolling.. Is there a chance that it will stop rolling? Has that happened in the past with any other RR deal.... where the RR stopped "rolling"?

[WBBell]

Sort of. There was a deal on Softsoap a couple months ago where you bought one and it would give you a coupon to get another for free. They had misprogrammed the Catalina and so you could roll that deal forever. That error was corrected within 24 hours, as I recall.

This Fusion rolling may actually be the first one. I don't recall any others along these lines. Anyone else?

[HollyGolightly]

Well, Herbal Essence was rolling (another P&G product) last week and another P&G product was rolling for awhile... I forgot now... maybe Aussie??

I do remember the Softsoap and Irish Spring bodywashes rolling, but that was a coupon for another one free, so it is slightly different. Anyway, I hope they don't fix it.

BTW, good to see you WBBell.......:blowkiss:

[MsGal]

Wasn't there a rolling Oral-B at some point?

[HollyGolightly]

Wasn't there a rolling Oral-B at some point?

Yes, I think you're right... Not the 1-2-3 version but the indicator or whatever it was from the week before the 1-2-3 deal.. maybe the week from Sept. 20 -26th... :look: Boy, these deals start to confuse me after awhile. :insane:

[cheftinarocky]

you amaze me

[shoppinmomma]

I have a question about some RR's at Walgreens this month. Yesterday I was in the store, and I had the $7 RR that I got after I purchased the Vaseline Sheer Infusion Lotion last week. I wanted to roll it into another Gillette Fusion MVP Razor to get another $6 RR I could put towards my purchase of the Dove products to get that $10 RR. Anyway- the store was out of razors. I checked another store and they were also out. My husband suggested I use the $7 RR against Dove but I was hesitant. Since the Vaseline Sheer Infusion was a Unilever product, and Dove is also a Unilever product- would using the $7 RR against the Dove purchases deny me my $10 RR? Nobody at the store could even give me a straight answer, and after I went through the trouble printing off 8 Dove coupons I did not want to chance it.

Thanks for any help! My friend and I thought about this for quite some time yesterday but couldn't come up with an answer.

I did not try this personally, but I did see confirmation of this in the weekly thread. at least 2-3 ppl said they did it successfully. Hope that helps you out!

[collinst70]

Thank you HH for all the great information... I have dabbled in the wags couponing off and on and want to get back into, So THANK YOU so much for the great information. I live in a small area and my nearest wags is 50 miles away either north or south ..lol. but Ihave to say I have a great store in the town I frequent when I am doing wags... Thanks again.


By the way I have a question.... Do all Walgreens accept EBT/foodstamps??? The store I really like just started excepting EBT... (my state is Missouri)

[HoratioHoney]

Thank you HH for all the great information... I have dabbled in the wags couponing off and on and want to get back into, So THANK YOU so much for the great information. I live in a small area and my nearest wags is 50 miles away either north or south ..lol. but Ihave to say I have a great store in the town I frequent when I am doing wags... Thanks again. It's my pleasure and welcome to Wags!


By the way I have a question.... Do all Walgreens accept EBT/foodstamps??? The store I really like just started excepting EBT... (my state is Missouri) I believe so, they do here in CA.

As far as using RRs from the same company, you can do so as long as they are different amounts, I believe ( I don't like to say anything definitively about things like this because Heaven forbid someone has it not work, they will start a war over it).

I'll be honest, I don't get all analytical about them and check the UPCs and such. I just don't use the same RR on the same item I received it from unless it's been confirmed as rolling. I lay all of my RRs that I am using out on the counter in little piles to keep them separate. The stores I shop at love my sales and don't care about how many RRs I use or how.

[blackleatherrai]

I'll also note that the NC Wags take EBT - there are multiple items in the food aisle that have EBT signs near the price tag.

[HollyGolightly]

I've had trouble at two stores with the Healthy Savings IVC. It's not programmed into their registers - I had both stores try to punch in the other code for Theraflu and it didn't work. First store, I bought the liquids, so manager was super cool and just discounted the items. Second store, I was trying to get the Vapor thingies, therefore, the manager decided that's the reason it wouldn't work.

It was late & didn't feel like going to get the liquids to prove her wrong.

I asked the manager of store A (the cool manager) if it was programmed in store level bc it works fine at another store.. she said no, corporate programs it but sometimes there are "glitches".

Not sure if she's correct, as someone in the Wags weekly thread said the manager at her store said they program them in.

Basically, I want to send a letter to corporate asking them to make sure these coupons are entered into the system. What do you guys think?

[collinst70]

Thank you for answering my question :)

[samara131]

Grrr, I am having so many problems with Walgreens lately.
So today I go in to spend some of my RR that are expiring. I have 7 items and 7 coupons.
My order is:
2 pints starbucks ice cream (2/$9)
4 boxes of quaker oats granola bars (2/$5 - $10 total)
bottle of peroxide ($0.29)

I have 2 $1 off 2 boxes of granola bars. 2 free coupons for the ice cream. A $3.50 RR, $2.50 and a $2 RR. So I figured I would just owe for the peroxide.

He took off the manufacturers coupons first and then took off the $2 RR, but then the last two RR's wouldn't come off because the register was saying the coupon exceeded the price or something like that.
So the manager came over and told me it was because I was trying to use manufacturers coupons with RR and that doesn't work. I said that RR are manufacturers coupon, it says right on the top and he said no, they are walgreens coupons. Ugh. So I left everything there except my ice cream. My RR are expiring tomorrow!

So what happened here? Was it because I gave the RR last?? Or do the $1 off 2 coupons assign them self to 2 items instead of one?

[dataplussystems]

OP you said:

"Yes, you can use 2 Qs on BOGOF (Buy One, Get One Free) or BOGO 50% off. The way Wags registers are programmed, the savings comes off at the end, when the cashier pushes the total button. And to take th is question further, yes, you can use a BOGOF Q when it's already BOGOF in the store. The store's promotion is already paying for one and the Q "pays" for the other."

I have been running into problems using 2 coupons on BOGOF items. I know the register allows it because I have had it work at some stores without any hassles. But at other stores the Nazi cashiers refuse to do it. I had one manager overrule a cashier but I had another manager say no.

Does anyone have a definitive corporate policy on this ?

[karmalaw]

Grrr, I am having so many problems with Walgreens lately.
So today I go in to spend some of my RR that are expiring. I have 7 items and 7 coupons.
My order is:
2 pints starbucks ice cream (2/$9)
4 boxes of quaker oats granola bars (2/$5 - $10 total)
bottle of peroxide ($0.29)

I have 2 $1 off 2 boxes of granola bars. 2 free coupons for the ice cream. A $3.50 RR, $2.50 and a $2 RR. So I figured I would just owe for the peroxide.

He took off the manufacturers coupons first and then took off the $2 RR, but then the last two RR's wouldn't come off because the register was saying the coupon exceeded the price or something like that.
So the manager came over and told me it was because I was trying to use manufacturers coupons with RR and that doesn't work. I said that RR are manufacturers coupon, it says right on the top and he said no, they are walgreens coupons. Ugh. So I left everything there except my ice cream. My RR are expiring tomorrow!

So what happened here? Was it because I gave the RR last?? Or do the $1 off 2 coupons assign them self to 2 items instead of one?

your $1/2 coupons attached to two items.

So you had only "room" for 1 RR in your transaction.

[shoppinmomma]

I've had trouble at two stores with the Healthy Savings IVC. It's not programmed into their registers - I had both stores try to punch in the other code for Theraflu and it didn't work. First store, I bought the liquids, so manager was super cool and just discounted the items. Second store, I was trying to get the Vapor thingies, therefore, the manager decided that's the reason it wouldn't work.

It was late & didn't feel like going to get the liquids to prove her wrong.

I asked the manager of store A (the cool manager) if it was programmed in store level bc it works fine at another store.. she said no, corporate programs it but sometimes there are "glitches".

Not sure if she's correct, as someone in the Wags weekly thread said the manager at her store said they program them in.

Basically, I want to send a letter to corporate asking them to make sure these coupons are entered into the system. What do you guys think?

Sounds great to me! I was very frustrated about 1 1/2 weeks ago with the Theraflu. I really needed and wanted the cough congestion liquid, and was having trouble finding it. Finally, a store that had three! Both coupons beeped, manager would not budge. Said it was because it was only for item pictured. I said fine, I'll get that item and we'll see that it won't ring up either. It did not, both codes beeped again. He told the cashier to adjust the price down to reflect the coupon price. I said great, but I want the liquid please. He said no, only the item pictured! I was ready to smack him! I tried explaining that if it wasn't working on EITHER item, it was obviously NOT a problem with the item, but with the coupon. There is NO reasoning with some of these managers, however, and I left the store with the product I really didn't want and need badly! URGH.

[HoratioHoney]

I've had trouble at two stores with the Healthy Savings IVC. It's not programmed into their registers - I had both stores try to punch in the other code for Theraflu and it didn't work. First store, I bought the liquids, so manager was super cool and just discounted the items. Second store, I was trying to get the Vapor thingies, therefore, the manager decided that's the reason it wouldn't work.

It was late & didn't feel like going to get the liquids to prove her wrong.

I asked the manager of store A (the cool manager) if it was programmed in store level bc it works fine at another store.. she said no, corporate programs it but sometimes there are "glitches".

Not sure if she's correct, as someone in the Wags weekly thread said the manager at her store said they program them in.

Basically, I want to send a letter to corporate asking them to make sure these coupons are entered into the system. What do you guys think?

It might not give you the results that you desire in the time you need it to because some stores will have it programmed and some won't.

You know how I feel about shopping at stores that won't bend over backwards for you...don't shop there.

Grrr, I am having so many problems with Walgreens lately.
So today I go in to spend some of my RR that are expiring. I have 7 items and 7 coupons.
My order is:
2 pints starbucks ice cream (2/$9)
4 boxes of quaker oats granola bars (2/$5 - $10 total)
bottle of peroxide ($0.29)

I have 2 $1 off 2 boxes of granola bars. 2 free coupons for the ice cream. A $3.50 RR, $2.50 and a $2 RR. So I figured I would just owe for the peroxide.

He took off the manufacturers coupons first and then took off the $2 RR, but then the last two RR's wouldn't come off because the register was saying the coupon exceeded the price or something like that.
So the manager came over and told me it was because I was trying to use manufacturers coupons with RR and that doesn't work. I said that RR are manufacturers coupon, it says right on the top and he said no, they are walgreens coupons. Ugh. So I left everything there except my ice cream. My RR are expiring tomorrow!

So what happened here? Was it because I gave the RR last?? Or do the $1 off 2 coupons assign them self to 2 items instead of one?

CONTROL YOUR COUPONS!!! You give over your Qs the way YOU want to. And I already told you all how to hand over your Qs:

- RRs
- MQs
- Wags Qs

Each and every time!!! If they won't let you, then escalate the issue to the SM. If they won't back you up, leave the items there and call the DM.

And for the love of all that is good and holy, STOP SHOPPING AT SLYTHERIN STORES!!! Give the Gryffindor stores your business, since they earn it and don't give you grief. How many times do I have to tell you all this?


OP you said:

"Yes, you can use 2 Qs on BOGOF (Buy One, Get One Free) or BOGO 50% off. The way Wags registers are programmed, the savings comes off at the end, when the cashier pushes the total button. And to take this question further, yes, you can use a BOGOF Q when it's already BOGOF in the store. The store's promotion is already paying for one and the Q "pays" for the other."

I have been running into problems using 2 coupons on BOGOF items. I know the register allows it because I have had it work at some stores without any hassles. But at other stores the Nazi cashiers refuse to do it. I had one manager overrule a cashier but I had another manager say no.

Does anyone have a definitive corporate policy on this ?

First off, like I answered above, stop shopping at the Slytherin stores until you can get a hold of the DM to get a hold of them and stop the insanity (where is Susan Powter when you need her?).

As short term solution, use the BOGO MQs in a large order, put the BOGO items first and save the BOGO MQ for last. That way, but the time you give over the BOGO MQ they have usually forgotten all that you bought. Just be sure to know the price to tell them.


And as always, remember to have more items than coupons.

Sounds great to me! I was very frustrated about 1 1/2 weeks ago with the Theraflu. I really needed and wanted the cough congestion liquid, and was having trouble finding it. Finally, a store that had three! Both coupons beeped, manager would not budge. Said it was because it was only for item pictured. I said fine, I'll get that item and we'll see that it won't ring up either. It did not, both codes beeped again. He told the cashier to adjust the price down to reflect the coupon price. I said great, but I want the liquid please. He said no, only the item pictured! I was ready to smack him! I tried explaining that if it wasn't working on EITHER item, it was obviously NOT a problem with the item, but with the coupon. There is NO reasoning with some of these managers, however, and I left the store with the product I really didn't want and need badly! URGH.


You can always exchange the ones you bought for the ones you want...

[blackleatherrai]

Do we have an official or even unofficial Q policy from corporate that can be downloaded? I apologize, but it doesn't seem to be in the first post or wiki, and I had thought a PDF existed (or am I thinking of Rite Aid?).

I need to contact corporate and/or the DM of my local Wags to explain to them that they're losing sales by limiting me to one of each RR deal per visit, and they are NOT losing money when I'm taking advantage of these with multiple trannies. I'd like something already established to reference to them if at all possible.

[HollyGolightly]

Sounds great to me! I was very frustrated about 1 1/2 weeks ago with the Theraflu. I really needed and wanted the cough congestion liquid, and was having trouble finding it. Finally, a store that had three! Both coupons beeped, manager would not budge. Said it was because it was only for item pictured. I said fine, I'll get that item and we'll see that it won't ring up either. It did not, both codes beeped again. He told the cashier to adjust the price down to reflect the coupon price. I said great, but I want the liquid please. He said no, only the item pictured! I was ready to smack him! I tried explaining that if it wasn't working on EITHER item, it was obviously NOT a problem with the item, but with the coupon. There is NO reasoning with some of these managers, however, and I left the store with the product I really didn't want and need badly! URGH.

Yeah, LOL - I love that.. "it's because you didn't get the items picture" -I responded, "but it says "$2 off Theraflu - this IS theraflu". Asst.Mgr: "yeah, but it needs to be pictured-- THAT is why it's beeping".. I should have held strong & gotten the ones pictured - just to prove myself, but again - I was tired and it was late.

It might not give you the results that you desire in the time you need it to because some stores will have it programmed and some won't.

You know how I feel about shopping at stores that won't bend over backwards for you...don't shop there.

I hear ya, HH but honestly, this is my FAVORITE store.. The beauty advisor in this store is the bomb --- I absolutely adore her. This assistant manager is new - she was nice about it all -- maybe she just needs a little more training from couponers ;) ...:P ...:cool:

---> I sent emails and it probably won't get fixed in time for this deal - I should have contacted them 2 weeks ago (especially since I knew another deal was coming up :rolleyes: oh well)... , but those healthy savings booklet Qs are good until the end of the year.. so even if it isn't corrected by this deal... there might be another deal coming up which require those Qs, so it might help.. if not, it only took me a few minutes to write up the emails ... definitely can't hurt.

[blackleatherrai]

I wrote a detailed and polite letter to Wags CS through the website yesterday about my experience Sunday and being told that I could only purchase 1 of each deal at the store, but have not yet received a response.

Should I even expect a response from the corporate website? Do I need to call them in the future?

[MsGal]

I wrote a detailed and polite letter to Wags CS through the website yesterday about my experience Sunday and being told that I could only purchase 1 of each deal at the store, but have not yet received a response.

Should I even expect a response from the corporate website? Do I need to call them in the future?

I'd call them even though I wrote the letter. Just tell them that you are frustrated and want answers right away.

[HoratioHoney]

Just wanted to give you all a head's up that things may be changing for the better. Today I was in the store closest to my house that I have a few cashiers I adore, but have had issues with some of the managers. There was a woman walking around with the manager who looked and sounded important. I grabbed (literally) one of my fave BAs to find out who she was and...she was a TRAINER.

I will keep you all posted!

[blackleatherrai]

A t...

A Tttt...?

REALLY? Can you tell her to come to my store next?

[knucklesthecat]

[QUOTE=HoratioHoney;23792269]
You know how I feel about shopping at stores that won't bend over backwards for you...don't shop there.


:iagree: After a few anti-coupon incidents in a row last December I stopped shopping (and filling prescriptions) at the store that is only 1 mile from my home, except for when I'm REALLY pressed for time and need something. I used to 'spend' hundreds there every month. Just in the last few weeks or so have I begun doing the RR deals there and now the previously-disagreeable managers greet me pleasantly.


As short term solution, use the BOGO MQs in a large order, put the BOGO items first and save the BOGO MQ for last. That way, but the time you give over the BOGO MQ they have usually forgotten all that you bought. Just be sure to know the price to tell them.



This is what I always used to do but there were a few times when it didn't work.

I decided to act in accordance with the serial position effect (I teach psychology); When learning a sequence of items, we tend to remember best the items in the beginning (the primacy effect) and in the end (the recency effect) of the list or material to be learned.

So now I've started placing the items I don't want the cashier to remember in the middle of my purchase, and it seems to be an effective strategy so far.

P.S. Thanks HH for sharing your wisdom! :thanks:

[HoratioHoney]

<snip>

:iagree: After a few anti-coupon incidents in a row last December I stopped shopping (and filling prescriptions) at the store that is only 1 mile from my home, except for when I'm REALLY pressed for time and need something. I used to 'spend' hundreds there every month. Just in the last few weeks or so have I begun doing the RR deals there and now the previously-disagreeable managers greet me pleasantly.

Amazing, isn't it? ;)


As short term solution, use the BOGO MQs in a large order, put the BOGO items first and save the BOGO MQ for last. That way, but the time you give over the BOGO MQ they have usually forgotten all that you bought. Just be sure to know the price to tell them.



This is what I always used to do but there were a few times when it didn't work.

I decided to act in accordance with the serial position effect (I teach psychology); When learning a sequence of items, we tend to remember best the items in the beginning (the primacy effect) and in the end (the recency effect) of the list or material to be learned. True. But we're talking about Wags cashiers, here...:lmao:




J/K

So now I've started placing the items I don't want the cashier to remember in the middle of my purchase, and it seems to be an effective strategy so far. Sounds good!

P.S. Thanks HH for sharing your wisdom! :thanks: Not a problem, it's my pleasure and thanks for your contributions as well!



A t...

A Tttt...?

REALLY? Can you tell her to come to my store next?

Shoot...we have to see if it sticks here! We have to get them good and trained first!

[tvip]

Do we have an official or even unofficial Q policy from corporate that can be downloaded? I apologize, but it doesn't seem to be in the first post or wiki, and I had thought a PDF existed (or am I thinking of Rite Aid?).

I need to contact corporate and/or the DM of my local Wags to explain to them that they're losing sales by limiting me to one of each RR deal per visit, and they are NOT losing money when I'm taking advantage of these with multiple trannies. I'd like something already established to reference to them if at all possible.

yes, there are two pdf's that were posted here on slickdeals about 9 months ago.
I got them from SD, but can't find them now, so here they are again

[cotton top]

P.S. Thanks HH for sharing your wisdom! :thanks:

Yes, thanks HH! I never know about the order of the q's to hand over... I was doing it backwards and sales tax here in CA is a killer!

[WBBell]

Not sure if she's correct, as someone in the Wags weekly thread said the manager at her store said they program them in.

Basically, I want to send a letter to corporate asking them to make sure these coupons are entered into the system. What do you guys think?

FWIW, I was also told that the books are programmed at the store level, because not every store gets all the same books.

I would never discourage anyone from writing a letter to corp. I doubt it will do much good. If they couldn't be bothered to program the coupons before, a memo from corp isn't going to persuade them much, I'm thinking.

Yeah, LOL - I love that.. "it's because you didn't get the items picture" -I responded, "but it says "$2 off Theraflu - this IS theraflu". Asst.Mgr: "yeah, but it needs to be pictured-- THAT is why it's beeping".. I should have held strong & gotten the ones pictured - just to prove myself, but again - I was tired and it was late.
This happened to me at a Slytherin store and obnoxious AssManLady insisted that it was not a coupon programming error, it was because you had to buy the box. I give a similar argument - it's all Theraflu, it's all $4.99, what's the diff - she was having none of that. And just to show her that she was wrong and I was right, I did go back and get the boxes, of course the coupon still beeped, and the ObAssManLady would not push it through because then her excuse she said you can't use a Man Q and an IVC on the same thing. By then I had seen that she was being a beyotch just because she could be, and I gave up. And HH, be proud of me, this episode finally pushed me over the edge with this particular store and I won't be going back, even though it is conveniently located for me. This is like the 4th time this particular lady has hassled me rudely, and I do not need the irritation.

And this is now the second time to have posted this particular rant, I think I'm done. :bounce:

[WBBell]

Double post, sorry

[MsGal]

Double post, sorry


PW!

:lol:


:harhar:

[hoosierdog]

[Bracing myself for potential backlash, but I did reread most of the thread... :)]

So, I'm supposed to be presenting my RRs first. I've tried that, and I haven't found a difference yet. I'm comparing this to my old method of MFs, Wag's Qs, then confirming the total is what I want it to be, RRs and payment, if necessary (meds are not taxable here).

The (few) transactions I've done w/RRs before other Qs didn't seem to change a thing, and I know my transactions down to the penny - each one is in an Excel database, detailed WAY too much, including tax. I print my planned transactions and take them with me to the store to avoid screw-ups.

So what exactly is the benefit of using RRs first? Is this a YMMV based on how your state does tax? Please tell me what I'm missing! If there's no tax benefit, I like it better my old way...

[HoratioHoney]

[Bracing myself for potential backlash, but I did reread most of the thread... :)]

So, I'm supposed to be presenting my RRs first. I've tried that, and I haven't found a difference yet. I'm comparing this to my old method of MFs, Wag's Qs, then confirming the total is what I want it to be, RRs and payment, if necessary (meds are not taxable here).

The (few) transactions I've done w/RRs before other Qs didn't seem to change a thing, and I know my transactions down to the penny - each one is in an Excel database, detailed WAY too much, including tax. I print my planned transactions and take them with me to the store to avoid screw-ups.

So what exactly is the benefit of using RRs first? Is this a YMMV based on how your state does tax? Please tell me what I'm missing! If there's no tax benefit, I like it better


Glad that your way works for you. So by all means continue it.

[hoosierdog]

Glad that your way works for you. So by all means continue it.

Of course it works for me, but that doesn't mean I'm not willing to improve my method for the betterment of my pocketbook, for the good of society, etc. ;)

Again, what am I missing in the reasoning for using RRs first, or does it just vary from state to state, or in certain transactions (which ones?)? You're saying it's important to do it that way, but I don't get it.

[karmalaw]

[Bracing myself for potential backlash, but I did reread most of the thread... :)]

So, I'm supposed to be presenting my RRs first. I've tried that, and I haven't found a difference yet. I'm comparing this to my old method of MFs, Wag's Qs, then confirming the total is what I want it to be, RRs and payment, if necessary (meds are not taxable here).

The (few) transactions I've done w/RRs before other Qs didn't seem to change a thing, and I know my transactions down to the penny - each one is in an Excel database, detailed WAY too much, including tax. I print my planned transactions and take them with me to the store to avoid screw-ups.

So what exactly is the benefit of using RRs first? Is this a YMMV based on how your state does tax? Please tell me what I'm missing! If there's no tax benefit, I like it better my old way...

It does not make a difference here in Florida that I have ever been able to tell.. I prefer giving my RR's last in case something rings up less than I had thought so I can adjust my transaction based on the pre-tax total (I ask the cashier to tell me the pre-tax total -- they can see it on the register).

[MsGal]

I prefer giving my RR's last in case something rings up less than I had thought so I can adjust my transaction based on the pre-tax total

That's why I give mine last also.

[nessykins]

I need HELPPPPPPPPPPP! I recently got back into the Wags game (going more hardcore) and I just moved. The two wags closer to me suck. I am not allowed to do multiple transactions if it gives back RR. Supposedly this is because ppl buy things that give RR then return them. I don't do that. I coupon honestly. What can be done about this?

[MsGal]

I need HELPPPPPPPPPPP! I recently got back into the Wags game (going more hardcore) and I just moved. The two wags closer to me suck. I am not allowed to do multiple transactions if it gives back RR. Supposedly this is because ppl buy things that give RR then return them. I don't do that. I coupon honestly. What can be done about this?

Contact the District Manager.

I haven't had to do it but I've heard others say they did and it worked.

[nessykins]

How do I contact the District ManageR?

[hoosierdog]

How do I contact the District ManageR?

I don't know the official answer, but since this has gone unanswered...

My guess is the first place to try is calling 1-800-WALGREENS and asking for his/her name and contact info.

(In other words...BUMP! :D)

[Zoomer]

Since RRs are manuf coupons, can they be used at other stores, like grocery stores? Will they be reimbursed?

It could be a good way to spend RRs.

[coco87]

Saw yellow signs today of buy one get one free for Oral B Indicator toothbrushes priced $2.99 I had 6 buy one get one free coupons so I figured I would get 12 for free. The supervisor/manager wanted to only take off $1.50 because they rang up on the receipt 2/2.99. I left everything there. Was he correct?

[karmalaw]

Since RRs are manuf coupons, can they be used at other stores, like grocery stores? Will they be reimbursed?

It could be a good way to spend RRs.

http://slickdeals.net/forums/showthread.php?t=1280433

[MistyQ]

How do I contact the District ManageR?

Call CS and tell them you have gone as far as you can with the store manager. Otherwise, they will have the store mgr. call you back. Tell them you want the DM to give you a call.

Saw yellow signs today of buy one get one free for Oral B Indicator toothbrushes priced $2.99 I had 6 buy one get one free coupons so I figured I would get 12 for free. The supervisor/manager wanted to only take off $1.50 because they rang up on the receipt 2/2.99. I left everything there. Was he correct?

On a BOGO, if you have a BOGO q, you should get both items free - that is if they ring up correctly. How exactly did these appear on the receipt? Sounds like $2.99 was the only charge on there for both items. If so, looks like they built the deal into the price, which makes the BOGO q more difficult to use than it already is.

Since the golden rule of couponing is: A Q IS A FORM OF PAYMENT, the store is giving you one for free, and you "pay" for the other with a q. Usually an argument will ensue over this because the cashier/ manager doesn't think the proper way to pay for the free item is with another q. This deal is even wonkier because of the way it rang up. Had it rung up one @ $2.99 and the other free, there still might have been an argument, but it would have been a lot easier to explain. The cashier should have put in $2.99 to cover the one you had to buy. If the manager understood qs, he would have taken off $2.99. But I gotta tell you, the way this rang up, most stores were going to give you a problem. WAGS is famous for an all over the map q acceptance policy. AKA make it up as you go along.....

http://slickdeals.net/forums/showthread.php?t=1280433

I'm envious of the people who have grocery stores/CVSs that let them use these. I tried a little experiment at the SCO at Giant Eagle. The RR/ mfs. q beeped. So much for that. Besides, even if it had been accepted, unless GE said it was o.k., they would track this to my card, and I would be in trouble.

[HoratioHoney]

Just wanted to make an announcement:

For various reasons, I will no longer be visiting this thread, updating it, or helping out. If you would like to be the one who does those things, please PM me and I will let you take over the thread.

Thanks and good luck with your Wagging!

[Megaroni]

Thanks and good luck with your Wagging!

:sadbye: :sadbye: :sadbye: :sadbye: :sadbye:

Thanks for all your wonderful help! :blowkiss:

[MistyQ]

For various reasons, I will no longer be visiting this thread, updating it, or helping out. If you would like to be the one who does those things, please PM me and I will let you take over the thread.

Thanks and good luck with your Wagging!

Sad day; sorry to hear this. :(

Noobs to WAGS are really going to miss out on a lot.

[MoneyMomma]

Can someone explain to me how the Walgreen promotion works? I'm completely new to all of this.

[CountryFan]

Can someone explain to me how the Walgreen promotion works? I'm completely new to all of this.

What promotion?
Do you mean RR's??
If so look for a Walgreen's thread for information.

[sheysaves]

You need to start Here (http://slickdeals.net/forums/showthread.php?t=1558089) ,It is the "How To" for wags

[HoratioHoney]

It's been brought to my attention that no one has stepped up to take over this thread. I am hoping that the bunch of vets here can do so as a whole. Please answer the questions the newbies have and tend to them as I have. Thanks again.

[MistyQ]

It's been brought to my attention that no one has stepped up to take over this thread. I am hoping that the bunch of vets here can do so as a whole. Please answer the questions the newbies have and tend to them as I have. Thanks again.

HH, I'll try to step up to the plate when I can, but I don't have your expertise. Your shoes are going to be hard to fill.

[MistyQ]

Can someone explain to me how the Walgreen promotion works? I'm completely new to all of this.

Click on the first page of this thread. HoratioHoney has spelled out everything you need to know. She put a lot of work into this, and it's a great way to learn the ropes!

http://slickdeals.net/forums/showthread.php?t=1558089

[noungning]

came to say thanks! this is helpful lol. though before reading this, i followed the ask for manager quite well, nice and calmly :lol:

although i wish i knew the coupon orders since last week! - RR, MFQ, WQ

[HoratioHoney]

Again, EVERYONE is welcome to post here, questions or answers.

[anthonymui]

Please help -

I purchase 2 items and paid with 1 mfg Q and 1 r/r My total oop was .50 cents.
I did,'t like it and return them. The casher only gave me back only. 50 cents
Is this correct? Walgreen keep my returned items and didn't give me
the store credit of the coupon and r/r/ of which they will get reimburse from
the manufacturers.

Thanks

[MsGal]

Please help -

I purchase 2 items and paid with 1 mfg Q and 1 r/r My total oop was .50 cents.
I did,'t like it and return them. The casher only gave me back only. 50 cents
Is this correct? Walgreen keep my returned items and didn't give me
the store credit of the coupon and r/r/ of which they will get reimburse from
the manufacturers.

Thanks

Doesn't sound right to me. I rarely do returns but when I have, and there is a Q involved, I have always gotten my OOP and the Q amount refunded.

[anthonymui]

Doesn't sound right to me. I rarely do returns but when I have, and there is a Q involved, I have always gotten my OOP and the Q amount refunded.



Thanks your reply. Doesn't sound to me either. It seems they are keeping
my returned item and don't give me back the credit .At the same time,
they will submiit the coupon/registered receipt for reimbursement from the mfgs.
They are making the money from the shoppers.
Anybody has any expierence of this kind of transition?


Thanks

[karmalaw]

Please help -

I purchase 2 items and paid with 1 mfg Q and 1 r/r My total oop was .50 cents.
I did,'t like it and return them. The casher only gave me back only. 50 cents
Is this correct? Walgreen keep my returned items and didn't give me
the store credit of the coupon and r/r/ of which they will get reimburse from
the manufacturers.

Thanks


Anthony:

Walgreens should have given you the full cost of the item as a refund on a Walgreen's gift card (because you paid with coupons). If you still have your receipt (they should have given you a receipt for the refund)-- either go back and ask to speak with the store manager or contact Walgreen's corporate via the Walgreens website.

[anthonymui]

Anthony:

Walgreens should have given you the full cost of the item as a refund on a Walgreen's gift card (because you paid with coupons). If you still have your receipt (they should have given you a receipt for the refund)-- either go back and ask to speak with the store manager or contact Walgreen's corporate via the Walgreens website.

Hi KARMALAW,

IThanks your advise.
I still have the original receipt as well as the refund receipt with me.

I will call WG's corp. and see what will happen.
Will keep results posted in the thread.

[MistyQ]

Hi KARMALAW,

IThanks your advise.
I still have the original receipt as well as the refund receipt with me.

I will call WG's corp. and see what will happen.
Will keep results posted in the thread.

Yes, please be sure and do this. The store has your RR and q that they will redeem, so if they can't give those back (and it's to late now), they should either give you cash back (my store does) or put the refund on a GC. Don't let them double dip by skimping on your refund AND redeeming your qs! They owe you the full amount back - no ifs, ands or buts!

[luvkittehs]

Please help -

I purchase 2 items and paid with 1 mfg Q and 1 r/r My total oop was .50 cents.
I did,'t like it and return them. The casher only gave me back only. 50 cents
Is this correct? Walgreen keep my returned items and didn't give me
the store credit of the coupon and r/r/ of which they will get reimburse from
the manufacturers.

Thanks

My suggestion to anyone wanting to return something to WAG after having paid with RRs or even using MQs on the item is to do a "no receipt" return. You will get a "W" card for the amount of the item.

I say this after having had far too many nasty encounters with WAG managers and ASSmanagers over this issue. One even accused me of going around to different WAGs returning things I had used Qs on for profit. According to her that's the only way I could have had so many WAG GCs this was during the days of the EasySaver program too. :rolleyes:) It's not worth the hassle to me in trying to get them to understand.

[karmalaw]

Hi KARMALAW,

IThanks your advise.
I still have the original receipt as well as the refund receipt with me.

I will call WG's corp. and see what will happen.
Will keep results posted in the thread.

Okay.. good luck! Do let us know what happens.

[anthonymui]

Yes, please be sure and do this. The store has your RR and q that they will redeem, so if they can't give those back (and it's to late now), they should either give you cash back (my store does) or put the refund on a GC. Don't let them double dip by skimping on your refund AND redeeming your qs! They owe you the full amount back - no ifs, ands or buts!

Hi Misty,
It was 4 days ago and they didn't give me back the coupons/RR or
store credit. The terms you call " Double Dipped" is very well used.
The q was $3.00 and the RR was $4.00 total $7.00.
Called the WG Corp, they took my information and said that I will
be contacted.

Thanks

[HoratioHoney]

Thanks for stepping up everyone! I can walk away assured that the newbies are well taken care of...

Signing off...

[MistyQ]

Hi Misty,
It was 4 days ago and they didn't give me back the coupons/RR or
store credit. The terms you call " Double Dipped" is very well used.
The q was $3.00 and the RR was $4.00 total $7.00.
Called the WG Corp, they took my information and said that I will
be contacted.

Thanks

It's simple. It is Q FRAUD on their part to redeem qs on products not sold. Qs/ RRs are a form of payment just as if you gave them cash, so they have two choices, they can either give you back your RR and q or refund you the full amount. Unless you do a return on the spot, there is no way for them to give you back your qs...so they have to give you a full refund

Fortunately, I have built up a rapport with my stores, so they know I don't return things just to get money back. Case in point: I was Wagging late last evening, and my brain was fried from a whole day of SDing. I forgot to use a few qs, and the manager came over, took the qs, and gave me the cash back. Sometimes I do an exchange, but I rarely return anything. It will help with your Wagging once you build a relationship with your store(s). You help educate them as to the proper way of dealing with a return when qs and /or RRs were used. You teach them how they can mark a q down. You stay on friendly terms with the mgrs. and cashiers. I hand out a few qs to my fave BAs at the cosmetic's counter, and they give me qs they have behind the counter. Makes Wagging /SDing a lot easier if you get along with the peope you have to deal with.

Good luck, and let us know what happens.

Thanks for stepping up everyone! I can walk away assured that the newbies are well taken care off...

Signing off...

:heart:

WAGS goddess! ;)

[anthonymui]

Thanks all the help/suggestion of the use of WG's R/R and mfg's Q.

Received a call from the Assistant Manager regarding the issue of the return
items with Q and R/R. spent 15 minutes and still no go. Explained to him
that I should receive the WG's GC since they took my returned goods and
also kept the Q and R/R when I returned items to them. He said WG only
pay back my OOP money no GC. I don't think he knows what is the value/worth
of the Q and R/R. He then transferred the call to the Manager. Go thru the
whole thing in a very polite manner and explained the whole issue again
and again in about 90 minutes. The answer still no credit for the returned
items when it was bought with Q and R/R. It seems the AM and the M have
no knowledge of this kind of transaction and I just ended the call.

I feel cheated by the store as they are getting the full amount from the mfg's Q
& R/R and they are still keeping the items that I returned.

[blackleatherrai]

If you're not getting anywhere with the Assistant Manager and the Store Manager, you need to go to the District Manager. Call Corporate back and tell them that you're not getting anywhere with your Store Manager, and you need to speak with your District Manager. At all times, be polite but firm and if they stonewall you, remind them that if they are submitting coupons and RRs to the manufacturer for a product you've returned without providing a refund for those items, they are the ones in error.

If the District Manager stonewalls you and you are POSITIVE you are in the right, you can contact the Attorney General in your state and let them know that this branch is committing coupon fraud.

[MistyQ]

Thanks all the help/suggestion of the use of WG's R/R and mfg's Q.

Received a call from the Assistant Manager regarding the issue of the return
items with Q and R/R. spent 15 minutes and still no go. Explained to him
that I should receive the WG's GC since they took my returned goods and
also kept the Q and R/R when I returned items to them. He said WG only
pay back my OOP money no GC. I don't think he knows what is the value/worth
of the Q and R/R. He then transferred the call to the Manager. Go thru the
whole thing in a very polite manner and explained the whole issue again
and again in about 90 minutes. The answer still no credit for the returned
items when it was bought with Q and R/R. It seems the AM and the M have
no knowledge of this kind of transaction and I just ended the call.

I feel cheated by the store as they are getting the full amount from the mfg's Q
& R/R and they are still keeping the items that I returned.

If you're not getting anywhere with the Assistant Manager and the Store Manager, you need to go to the District Manager. Call Corporate back and tell them that you're not getting anywhere with your Store Manager, and you need to speak with your District Manager. At all times, be polite but firm and if they stonewall you, remind them that if they are submitting coupons and RRs to the manufacturer for a product you've returned without providing a refund for those items, they are the ones in error.

If the District Manager stonewalls you and you are POSITIVE you are in the right, you can contact the Attorney General in your state and let them know that this branch is committing coupon fraud.

Ditto!!

The problem with calling WAGS CS /corporate to complain is that they have the store manager get back to you. Usually.... the problem is the result of the manager's incorrect policies in the first place, so you end up going in circles.

Call back and tell them you were dissatisfied with the way the manager handled your issue. If your situation is exactly as you explained it here, then you are 100% in the right - even if five WAGS employees tell you you're wrong. If the DM refuses to correct this situation, by all means follow up with your state's Dept. of Consumer Protection and /or the Attorney General's Office, and make sure the DM knows you're going to do this . It's as easy as a few clicks of a mouse to file a complaint. You can pretty much c&p the story you posted here. Follow up with this issue, or the nonsense will continue and you will either have to find another WAGS to shop at or stop Wagging.

If your really want to be a successful couponer, you have to be able to fight the good fight (in a calm and professional way of course), and know when to pick your battles. If it were me, this would be a battle I'd take on.

[tkangel]

Hi everyone,

I went to Walgreens today with my friend and we bought same item that produced RR. Well, After I done with check out. I heard those cashier was talking about us. And one of them came to me and said that Did you guys go together ? We only allow 1 purchase per household. I was very surprised when she said it but I simple replied that we went to store together , doesnt mean that we are in the same household duh. Do you guys have any advices or suggestion about this issue? I called Wal CS complaint about this issue but still waitting for they call back.

[MistyQ]

Hi everyone,

I went to Walgreens today with my friend and we bought same item that produced RR. Well, After I done with check out. I heard those cashier was talking about us. And one of them came to me and said that Did you guys go together ? We only allow 1 purchase per household. I was very surprised when she said it but I simple replied that we went to store together , doesnt mean that we are in the same household duh. Do you guys have any advices or suggestion about this issue? I called Wal CS complaint about this issue but still waitting for they call back.

I had a cashier at CVS once tell me and my fiance' that we weren't both allowed to buy the same sale items - each on our own cards - because the deal was "one per household". I rarely shop with him because he hates it, so I asked her how she assumed we lived together. She said she thought we did because she always saw us together - which was utter BS. Needless to say, I set her straight, and we both got our stuff. And yes, I told the truth. We live next door to each other in seperate houses.

WAGS stores seem to be able to set their own goofy policies based on the whim of the mgrs. If they want to limit one per household they can, but the fact of the matter is, you don't live with the person you shopped with. When CS or the store mgr. calls you back, tell them you were disturbed by their incorrect assumption, and that it did not make for a pleasant shopping experience. In any event, the rule is stupid!! They're supposed to want to sell you stuff, not place strict limits on you. Yes, I can understand limiting hot deals early in the week so everyone gets a chance, but on a Friday at the end of the month they are still setting limits?!? Guess they want to keep their stock for the WAGS Museum, which is where all the dusty, expired, wanted but unsold stuff goes to die!

[anthonymui]

Hi mistyq, msgal67belle, karmalaw, sbhiggins, blackleatherrai and OP.

Thanks again of all the supports.

I went to the store to pick up my RX last nite and there was a young sharp manager on duty.
Since I still have the original receipt and the refund receipt with me. I went to him and
brief explain to him that the casher didn't give me the credit of the 2 items that I returned.
He took the 2 receipt and went to other cash register. He punched some numbers to the
register and gave me the GC and said that the manager should have give me the refund.
He seems he knew that the mfg's Q and the R/R ultimately will be given back to
Walgreen.

It seems that some yooyoo managers knows nothing of how coupons works. The one
who knows it would give you back the refund as they get it back later from the
manufactures anyway.

Next time if this things happen, I will do the return without receipt. This will save the
time without spending the endless time again.

To all, happy Halloween and a good weekend.

[WBBell]

Just to offer another perspective - these managers see a lot of people trying to game the system by buying things and returning them - cashing out coupons, keeping extra RRs, etc, etc. I know that you were not trying to do that, but it does happen a lot, and that is probably why these managers were giving you problems.

It is absolutely true that Qs are like money as far as Walgreens goes. They will get reimbursed for them. So for them to keep your coupon and keep your item is double dipping.

Honestly, I don't even know how they could do a refund like that. The handful of times I've done a refund, they scan the receipt and scan the item and it comes up at the indicated price, they hit total and give me cash back. I guess they would have to do some kind of price override to make it only give you back the cash OOP.

[anthonymui]

Just to offer another perspective - these managers see a lot of people trying to game the system by buying things and returning them - cashing out coupons, keeping extra RRs, etc, etc. I know that you were not trying to do that, but it does happen a lot, and that is probably why these managers were giving you problems.

It is absolutely true that Qs are like money as far as Walgreens goes. They will get reimbursed for them. So for them to keep your coupon and keep your item is double dipping.

Honestly, I don't even know how they could do a refund like that. The handful of times I've done a refund, they scan the receipt and scan the item and it comes up at the indicated price, they hit total and give me cash back. I guess they would have to do some kind of price override to make it only give you back the cash OOP.


Hi WBbellm Thanks your reply.
That explained it. Then again if people scam the system,Walgreen
will still get reimbursed from the mfgs.Don't they?

[blackleatherrai]

Just to offer another perspective - these managers see a lot of people trying to game the system by buying things and returning them - cashing out coupons, keeping extra RRs, etc, etc. I know that you were not trying to do that, but it does happen a lot, and that is probably why these managers were giving you problems.

It is absolutely true that Qs are like money as far as Walgreens goes. They will get reimbursed for them. So for them to keep your coupon and keep your item is double dipping.

Honestly, I don't even know how they could do a refund like that. The handful of times I've done a refund, they scan the receipt and scan the item and it comes up at the indicated price, they hit total and give me cash back. I guess they would have to do some kind of price override to make it only give you back the cash OOP.
While I can understand that point of view (and honestly, it would piss me off as well to see people converting RRs to cash through purchase & returns like that), but what the first manager(s) did to the poster amounts to a level of fraud. No matter how much they don't like the customer legally gaming the system, the last thing a Wags manager needs to do is go into illegal areas to "resolve" the problem.

Hee. It's about as legal as taking out the poster's kneecaps for trying to roll an RR. :lol:

[MistyQ]

Hi mistyq, msgal67belle, karmalaw, sbhiggins, blackleatherrai and OP.

Thanks again of all the supports.

I went to the store to pick up my RX last nite and there was a young sharp manager on duty.
Since I still have the original receipt and the refund receipt with me. I went to him and
brief explain to him that the casher didn't give me the credit of the 2 items that I returned.
He took the 2 receipt and went to other cash register. He punched some numbers to the
register and gave me the GC and said that the manager should have give me the refund.
He seems he knew that the mfg's Q and the R/R ultimately will be given back to
Walgreen.

It seems that some yooyoo managers knows nothing of how coupons works. The one
who knows it would give you back the refund as they get it back later from the
manufactures anyway.

Next time if this things happen, I will do the return without receipt. This will save the
time without spending the endless time again.

To all, happy Halloween and a good weekend.

Glad to hear you finally got your mony back! :woot:

Just to offer another perspective - these managers see a lot of people trying to game the system by buying things and returning them - cashing out coupons, keeping extra RRs, etc, etc. I know that you were not trying to do that, but it does happen a lot, and that is probably why these managers were giving you problems.

It is absolutely true that Qs are like money as far as Walgreens goes. They will get reimbursed for them. So for them to keep your coupon and keep your item is double dipping.

Honestly, I don't even know how they could do a refund like that. The handful of times I've done a refund, they scan the receipt and scan the item and it comes up at the indicated price, they hit total and give me cash back. I guess they would have to do some kind of price override to make it only give you back the cash OOP.

I thinks a lot of managers don't like returns for the reasons you gave, but I also think a lot of them are clueless when it comes to qs. They can't think outside the box that the RRs/qs are a form of payment and do have a cash value to the customer. All they see on a receipt is that after the RRs/qs came off, you only had to pay X amount of $, so that's all they want to give back. The fact that they have your RRs/qs, and that you are out a few $ doesn't seem to penetrate their thick skulls!

Hi WBbellm Thanks your reply.
That explained it. Then again if people scam the system,Walgreen
will still get reimbursed from the mfgs.Don't they?

Sometimes people intentionally return items they received RRs for without giving back the RR. This is a lose, lose for the store just like getting the product back, only refunding the amount *after qs*, and keeping your RRs/qs is a win win for them. Then we have the gray area in the midde where you are. There are people who will buy something they have no intention of keeping just to burn the RRs, and do a return later for GC/cash. People who do this to get cash back have no intention of re-spending that refund at WAGS. WAGS may have the RRs/qs, but if you take your money elsewhere, it's a wash, and they still have to pay a lot of over-head to run the business with no profit to show. People who do this hurt people like you who are only trying to do an honest return.

This is why it's important to maintain a good relationship with your store. When they come to know that you don't do a lot of returns, they won't give you a problem when you do.

[anthonymui]

Thanks mistyq.

[MsGal]

People who do this hurt people like you ....

The rest of that sentence should read ..... "and really p*ss the rest of us off!"

Just sayin....


:lol:

[jclookey]

anyone know who Ted Avramov is? ... an e-mail supposedly "from corporate" stated that my store is to only allow 1 of each RR item per customer per day... genius huh? lets limit sales because we are too friggen stupid to increase stock??

FYI this is a store that only got 4 of the Robi all month... and only 18 of the lotions... so stock does really need to be increased here... i mean really 4 of the robi??

[blackleatherrai]

The Robi thing wasn't just your store - it was a manufacturer's distribution error, and effected a LOT (perhaps even the majority?) of stores. I have a feeling that only the stores with the most forward-thinking management had enough Robi 2 Go "2 go" around.

A quick googling suggests Ted Avramov is your District Wags manager. Write him a note asking why he is limiting legitimate sales, considering manufacturer's coupons are reimbursed in full (with a processing fee) by the manufacturer. Give a polite and compelling argument about why he should reconsider this decree. For example, take the Breeze Meter deal:

$15.00 (just a number, I don't know how much these are) for a Breeze meter, with a Q that covers the whole amount. You can tell him that you'd be interested in purchasing 20 of them during the week of the RR deal. This is $300 in sales from one custer in one week that he's throwing away, plus another 20 x $5.00 RRs = $100 in FUTURE sales that you would be bringing back to Wags for redemption. That's a minimum of $400 in sales in the next three weeks (since the RRs expire 2 weeks after issue) that he's tossing out the window. Challenge him to explain his reasoning behind this, and if the issue is the bad apples who buy and return RR-producers and keep the RRs, let him know that you'll be happy to arrange a private set of transactions if he'd like to order those 20 meters extra just for you.

I wish you luck. :) We were handed this line of crap at one of my local stores who insist it's a district & corporate thing, yet NONE of my other local stores have said the same.

[skubydoobiedoo]

hey Wags folks -
I have a question, I have searched and looked but jsut can't find what I am looking for. I did see this info somewhere at some point, but alas, going cross eyed.
I did a transaction today and thought that I was good to go, but wasnt able to use my final RR. I thought i read something about coupon total and product totals not exceeding or something to that affect, (not getting money back from the register)...anyway, i cant articulate this as well as i wanted, so here is my transaction and any insight would be so helpful. thanks!

total items (9)
febreeze air effects 2/$5
bounce dryer bar 2/$7.98
TrickTreat bags 2/.48
hunts sauce 3/$2.97

total Q's (6 including in ad wags)
Q's used:
febreeze $1/1 x2 = -2
bounce bar $1/1 x2 = -2
hunts sauce $1/1 x1 =-1
hunts 3/$1 in ad wags coup making them free

total RR (2)
RR
$1/1
$1/1
had a third $1/1 but couldnt use it, cashier said after she scanned it three times that I had exceeded my use of coupons (or was i just suckered into a reasoning?)

total was 7.46 before tax (8.40 after tax)

It was my understanding that I would have been able to use that last RR on my purchase, or is everything I thought I knew jsut completely and totally wrong?
thanks for any insight, and apologize if the answer is jsut staring me in the face. I did have that wags q for the hunts sauce on top so it was rung in first, which may have been my problem. I dont know. thanks for any help

[littlelovely21]

hey Wags folks -
I have a question, I have searched and looked but jsut can't find what I am looking for. I did see this info somewhere at some point, but alas, going cross eyed.
I did a transaction today and thought that I was good to go, but wasnt able to use my final RR. I thought i read something about coupon total and product totals not exceeding or something to that affect, (not getting money back from the register)...anyway, i cant articulate this as well as i wanted, so here is my transaction and any insight would be so helpful. thanks!

total items (9)
febreeze air effects 2/$5
bounce dryer bar 2/$7.98
TrickTreat bags 2/.48
hunts sauce 3/$2.97

total Q's (6 including in ad wags)
Q's used:
febreeze $1/1 x2 = -2
bounce bar $1/1 x2 = -2
hunts sauce $1/1 x1 =-1
hunts 3/$1 in ad wags coup making them free

total RR (2)
RR
$1/1
$1/1
had a third $1/1 but couldnt use it, cashier said after she scanned it three times that I had exceeded my use of coupons (or was i just suckered into a reasoning?)

total was 7.46 before tax (8.40 after tax)

It was my understanding that I would have been able to use that last RR on my purchase, or is everything I thought I knew jsut completely and totally wrong?
thanks for any insight, and apologize if the answer is jsut staring me in the face. I did have that wags q for the hunts sauce on top so it was rung in first, which may have been my problem. I dont know. thanks for any help

I'm sure the Hunt's MQ that you used was for $1 off THREE instead of ONE. If so, then you only had TWO "coupon slots open left to pay with RRs (which are considered MQs as well and need an item for each to attach to) so if you had added one more Halloween bag then you're last RR would have gone through just fine.

Normally coupons that are $$ off 2 or more items are coded to actually attach to however many items are listed on the Q, so they leave no open "slots" for RRs to attach to. It's best to learn the Coupon Barcode Basics to decipher how many items you're coupons will attach to, then you'll know how mmany fillers you'll need to pay with RRs :) And for most of us WAGs Qs do not affect your coupon to items ratio.

Coupon Barcode Basics Thread (http://slickdeals.net/forums/showthread.php?t=889094)

[skubydoobiedoo]

I'm sure the Hunt's MQ that you used was for $1 off THREE instead of ONE. If so, then you only had TWO "coupon slots open left to pay with RRs (which are considered MQs as well and need an item for each to attach to) so if you had added one more Halloween bag then you're last RR would have gone through just fine.

Normally coupons that are $$ off 2 or more items are coded to actually attach to however many items are listed on the Q, so they leave no open "slots" for RRs to attach to. It's best to learn the Coupon Barcode Basics to decipher how many items you're coupons will attach to, then you'll know how mmany fillers you'll need to pay with RRs :) And for most of us WAGs Qs do not affect your coupon to items ratio.

Coupon Barcode Basics Thread (http://slickdeals.net/forums/showthread.php?t=889094)

thanks so much, thats what i thought it might have been, i thought i read in the reg thread someplace that it wasnt attaching like taht, but now that i look at the receipt again i see the '3' so it did attach. okie - so i am not as totally off on my understanding as i thought!! thanks again.

[MistyQ]

The rest of that sentence should read ..... "and really p*ss the rest of us off!"

Just sayin....


:lol:

:lmao::lmao:

I could go back and edit that in!

While I can understand that point of view (and honestly, it would piss me off as well to see people converting RRs to cash through purchase & returns like that), but what the first manager(s) did to the poster amounts to a level of fraud. No matter how much they don't like the customer legally gaming the system, the last thing a Wags manager needs to do is go into illegal areas to "resolve" the problem.

Hee. It's about as legal as taking out the poster's kneecaps for trying to roll an RR. :lol:

Absolutely, 100% correct! :nod:

[susieling]

Along with all the posts here, I would like to share some of my experiences ... and ask for your advices on how to proceed further ( I really hate complaining, but I have to say I am on the edge of keep holding on..)

These days (in the past couple of months) my only local walgreens (within 15 mile) became more and more coupon unfriendly.. mostly related with the new assistant manager who has reserve trained all of the stuff, old and new hired, to behave like that..

The following are just a few among all the excuses I am given during my
shopping there --

-- Register Rewards: has to wait 24 hours before using

-- Register Rewards: can't be used on the free item in a BOGO sale even if the total exceeds the RR amount (eg, if I buy two vitamin, one at $10, one
at $0 (BOGO), I can't use two RR each with face valued $5)

-- Total # of coupon will count in Walgreens IVC (eg: if I purchase one product, I can't use both IVC and manufactory coupon, since the total # of
coupons are 2!）

-- For manufactory coupon (from newspaper or printed) restricted by the words of "only one per purchase", I can't use 2 even if I am buying 2 of the
same products

-- Yesterday, I got another one: Can't use any IVC worded as "not valid with any other offer" with any other coupon. (eg, for all those coupons in their
monthly coupon book at the front of the store, I can't use another manufactory coupon)

Other things affecting how I am treated

- When asking for a sale (like yesterday when I need help for GM flour), never "help" me find it (no tag under the product, and never point me to the right
ad/coupon-book, always leave the shelve for those products on-sale empty even after I kindly ask them to order more)

- Can't do multiple transactions (there is one time I am told "you look suspicious with so many transactions (I did 3, partially because of all their rules of restricting coupons, so I decided to go with simple/small ones to avoid denial, and I indeed purchase 'different' products in each transaction), and we have recently someone trying to "steal" products so we are ready to call police!!")

- When a coupon does not scan (not beeping, just that the walgreen scanner does not take it), trying with all excuses unless I really insist (one case
I am burning RR, so I got several bottles of cooking oil totaling $10.0* andtrying to use a $10 RR (which can't be faked at all since there is no way
to fake a RR) and I am told the reason it does not take it is because there is a 'tax' included in the $10.0* total price, before 'tax' it is lower than
$10, so I can't use a $10RR, ridiculous, as there is no tax for food products in my state!)

- My transactions are specially studied (as I can see they 'staple' all my coupons used in one transaction and put it aside from the normal coupon
slots), which makes me feel that I am a "stealer" to them...

and many other small incidents...

I don't know whether I can still shop there, it made me believe that there is a list of "blacklist customer" defined as who normally takes advantage
with sale price with 'additional’ coupons! I have once been told by one cashier when I am 'not' purchasing any on-sale products (only OTC medicine
as I need them), and try to use my RR, which does not scan again (due to theredish line printed in the bar code as a result of printer almost out-of-
paper), that (in her own words) "we have "bad" customers (yes, she said 'bad'!) who will take away products valued at $20, $30, or $40 with only $2, $3,
$4 after deducting coupons, so everyone has to suffer when redeeming coupon" -- Is there something wrong with shopping with coupons and getting out with little OOP on $20-40 valued products??

Sorry for the long posts (and thanks for your reading), feel so sad...

[MsGal]

Along with all the posts here, I would like to share some of my experiences ... ...


:eek:

Wow! After reading all that, you need a :hug: and I need a drink! :lol:

Holy sh*t, what a load of sh*t!!!

Are there any other Wag's in your area? If so, I would avoid that one like the plague.

There is so much stuff in there that would make me open a big old can of whoop*ss on the manager. She/he would get some training alright. :annoyed:

[HoratioHoney]

This poster PMd me and for the good of the thread I am answering here.

Along with all the posts here, I would like to share some of my experiences ... and ask for your advices on how to proceed further ( I really hate complaining, but I have to say I am on the edge of keep holding on..)

These days (in the past couple of months) my only local walgreens (within 15 mile) became more and more coupon unfriendly.. mostly related with the new assistant manager who has reserve trained all of the stuff, old and new hired, to behave like that.. Guess it's time for an upgrade then, eh?

The following are just a few among all the excuses I am given during my
shopping there --

-- Register Rewards: has to wait 24 hours before using Um, NO. Doesn't say that, it says on your NEXT in store purchase.

-- Register Rewards: can't be used on the free item in a BOGO sale even if the total exceeds the RR amount (eg, if I buy two vitamin, one at $10, one
at $0 (BOGO), I can't use two RR each with face valued $5) Doesn't have that restriction either.

-- Total # of coupon will count in Walgreens IVC (eg: if I purchase one product, I can't use both IVC and manufactory coupon, since the total # of
coupons are 2!）Read the fine print...ONE PER ITEM.

-- For manufactory coupon (from newspaper or printed) restricted by the words of "only one per purchase", I can't use 2 even if I am buying 2 of the
same products WRONG!

-- Yesterday, I got another one: Can't use any IVC worded as "not valid with any other offer" with any other coupon. (eg, for all those coupons in their
monthly coupon book at the front of the store, I can't use another manufactory coupon) Coupons aren't an offer, they are a form of payment.

Other things affecting how I am treated

- When asking for a sale (like yesterday when I need help for GM flour), never "help" me find it (no tag under the product, and never point me to the right
ad/coupon-book, always leave the shelve for those products on-sale empty even after I kindly ask them to order more) Ew. Like OMG (just trying to make you smile, Hon).

- Can't do multiple transactions (there is one time I am told "you look suspicious with so many transactions (I did 3, partially because of all their rules of restricting coupons, so I decided to go with simple/small ones to avoid denial, and I indeed purchase 'different' products in each transaction), and we have recently someone trying to "steal" products so we are ready to call police!!") Let them call the cops. Then you call your attorney...oh, and their Watch Commander

- When a coupon does not scan (not beeping, just that the walgreen scanner does not take it), trying with all excuses unless I really insist (one case
I am burning RR, so I got several bottles of cooking oil totaling $10.0* andtrying to use a $10 RR (which can't be faked at all since there is no way
to fake a RR) and I am told the reason it does not take it is because there is a 'tax' included in the $10.0* total price, before 'tax' it is lower than
$10, so I can't use a $10RR, ridiculous, as there is no tax for food products in my state!) Good LORD, tell them to stop the madness!

- My transactions are specially studied (as I can see they 'staple' all my coupons used in one transaction and put it aside from the normal coupon
slots), which makes me feel that I am a "stealer" to them... Oh HELL no. I smell a lawsuit

and many other small incidents...

I don't know whether I can still shop there, it made me believe that there is a list of "blacklist customer" defined as who normally takes advantage
with sale price with 'additional’ coupons! I have once been told by one cashier when I am 'not' purchasing any on-sale products (only OTC medicine
as I need them), and try to use my RR, which does not scan again (due to theredish line printed in the bar code as a result of printer almost out-of-
paper), that (in her own words) "we have "bad" customers (yes, she said 'bad'!) who will take away products valued at $20, $30, or $40 with only $2, $3,
$4 after deducting coupons, so everyone has to suffer when redeeming coupon" -- Is there something wrong with shopping with coupons and getting out with little OOP on $20-40 valued products??

Sorry for the long posts (and thanks for your reading), feel so sad...

Nope, no need to feel bad. Call CS in the morning so you can be sure they can contact the DM (District Manager) and tell them that if you do not get a call back from hIm/her within 24 hours, you will call the CEO's office. Be sure to tell CS that you have gone as far as you can in-store and the DM is your only next option.

Explain to the DM ALL that you have told us here (write it out first if you must, just stay calm and rational, I know it can be hard with these dingleberries they sometimes employ). Also explain to him that their actions are profiling and that if necessary you will go to both your attorney (doesn't matter if you have one at this point or not, you can get one easily on contingency) and your state's Attorney General's Office to insure that this does not continue. They can NOT accuse you of a crime just because it's 2PM on a Tuesday and neither can the police. They also can't make crimes up (like returning an item you used a Q on).

Do NOT let up until you have his/her assurance that these issues in that store will stop. NOW. Because if he doesn't stop it, the AG WILL. And it won't be pretty.

I am sorry that Wags is getting this bad. But if they need a new sheriff around those parts, it might as well be you...

[priya0331]

Hi,
I have read the Walgreens How To Manual section and would like to appreciate the hard work put into that.


However ,I have a question for anyone who is a Walgreens Store Employee.
I have an Employee Discount for Walgreens,which I use always.
What do the Walgreens Store Cashier enter in the register,once you show them your employee discount card?
Is it some sort of a code or the Employee number from the discount card?


Can you please let me know.

Thanks,
Priya

[Megaroni]

Hi,
I have read the Walgreens How To Manual section and would like to appreciate the hard work put into that.


However ,I have a question for anyone who is a Walgreens Store Employee.
I have an Employee Discount for Walgreens,which I use always.
What do the Walgreens Store Cashier enter in the register,once you show them your employee discount card?
Is it some sort of a code or the Employee number from the discount card?


Can you please let me know.

Thanks,
Priya
I think they hit a button for 15%/20% employee discount. Atleast thats what they do on friends/family discount days. hth

[priya0331]

I think they hit a button for 15%/20% employee discount. Atleast thats what they do on friends/family discount days. hth


Oh, so do they have a button for 15%or 20% .I thought may be they key in the employee number .I shop with my employee discount, so was curious to know.I did not want my employee number to be keyed in.

[Megaroni]

Oh, so do they have a button for 15%or 20% .I thought may be they key in the employee number .I shop with my employee discount, so was curious to know.I did not want my employee number to be keyed in.

Just a button I believe. It's 15% off reg items/ 20% of Wag's brand items.

[kathyrose]

Okay, I keep seeing IVG and looked up the first page and understood that it's the Wags store q. Just clarifying, this means the store qs we get in the weekly ads? I know some stores have store qs that you only get in store aside from the ones they have in their ads.

[MistyQ]

Okay, I keep seeing IVG and looked up the first page and understood that it's the Wags store q. Just clarifying, this means the store qs we get in the weekly ads? I know some stores have store qs that you only get in store aside from the ones they have in their ads.

It's" IVC", and means "Instant Value Coupon". These are the qs found in the weekly WAGS sale flyer.