HP Color LaserJet CP4005 PCL 6 loses its network connection intermittently

[p_s_92]

Our printer is around 2.5 years old. It is always powered on and has its IP address manually configured like other devices on our network. Once a week when someone tries to print something to it, they cannot. I checked my Event Viewer log and found the following.


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The document Test Page owned by User failed to print on printer HP CLJ CP4005 PCL6. Data type: NT EMF 1.008. Size of the spool file in bytes: 81180. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\ABCmachine. Win32 error code returned by the print processor: 1 (0x1).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


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I am running Win XP Prof with Service pack 3. The printer is a shared network printer.


Every time it does this, I have to manually reset it by unplugging the printer powercable and network cable, wait for 5 mins and then reconnecting the wires.


The printer's network link is set to 100Mbps half duplex as that is how our other devices are configured as our main router is set like that.

The printer has enough paper and ink to print.


1. What could be the reason that it prints fine for 5 days, and sixth day it does not and has to be manually reset(unplugging the printer powercable and network cable, wait for 5 mins and then reconnecting the wires) so that it can be used?


2.How can I fix it?


Any suggestions would be appreciated.

[komondor]

Well odd that you are using half duplex but if the printer has worked ok up until a month or so when the issue started the question is what changed since the issue started?

If you log onto the server can you see the printer?

Can you ping the printer? Most printers actually have a web page can you reach that when it won't print?

The printer also has an event log you can reach it via the web or get it to print via the front panel.

have you tried mapping the printer directly from your pc you choose add printer choose local then add new port tcp/ip

have you tried changing the IP to one you are 100% certain is not being used? Is the IP that is assigned outside of your DHCP range or is it excluded/reserved?

[p_s_92]

Well odd that you are using half duplex but if the printer has worked ok up until a month or so when the issue started the question is what changed since the issue started?

Well, our router is configured for half duplex so all machines in our office are on half duplex. The printer had this issue for more than a year(and before even I started in this office), but until now people did not print on it much as we had another one(which is now gone so people are using this).


If you log onto the server can you see the printer?


Did not get that part fully. The printer is not connected to a server. It is a standalone device connected to the network using ethernet.


Can you ping the printer? Most printers actually have a web page can you reach that when it won't print?


Will try pinging it next week when it goes offline.
If this printer does have a web-page, I don't know how to get to it. I entered its IP address in a browser, but do not get anything. We had a printer which had a web-based interface to which we could log on. Typing the IP address of that printer in a browser led one to that interface. I doubt if this facility exists for this printer.


The printer also has an event log you can reach it via the web or get it to print via the front panel.

I don't know how to reach it through the web. Have to tinker with it to get it via the front panel.


have you tried mapping the printer directly from your pc you choose add printer choose local then add new port tcp/ip

That is how it is mapped on all computers.


have you tried changing the IP to one you are 100% certain is not being used? Is the IP that is assigned outside of your DHCP range or is it excluded/reserved?


The IP is OK and I am certain it is not being used anywhere else. We don't have DHCP.

Could it be a faulty Jet Direct card?

http://www2.printerworks.com/cgi-win/tpwall.exe/find?J7988G is a Jet Direct card, but does not show a price or picture.

Thanks for your suggestions and time.

[callpocket]

If you put the printer IP address into your web brower and press Enter, you say nothing happens, but what do you mean by nothing? Are you getting a "this page cannot be displayed" or are you getting something simlar, but more like it isn't safe to go here, but can click on something like "go here anyway, not recommended"? If you get the go here anyway, not recommended, GO there anyway. All that means is that the printer panel controls are set to https rather than http.

Also, one of the little quirks of HP laser printers is that they don't like being plugged into a surge protector. You should plug them directly into a wall outlet. Something about the surge they create when they wake up from sleep is higher than a surge strip likes and it will be reduced in the surge strip, BUT, the printer needs the power and it messes up the electical flow the printer needs to start up correctly and function.

I've had HP support tell me a few times while troubleshooting on the phone that they will void my warranty if the printer is plugged into a surge protector and not directly into a wall outlet.

When this problem happens, see if you can manuever thru the web page and "go there anyway". Or go look on the printer panel and see if the machine is asleep. You could be having a problem with it not waking up from sleep mode -- which could be caused by it being plugged into a surge strip and not directly to a wall outlet. Had this happen on a couple of different HP models.

[vivahate]

We had a printer which had a web-based interface to which we could log on. Typing the IP address of that printer in a browser led one to that interface. I doubt if this facility exists for this printer.

You can download and run a port scanner (such as nmap) to see if it's listening on a non-standard port for HTTP

[p_s_92]

If you put the printer IP address into your web browser and press Enter, you say nothing happens, but what do you mean by nothing?

Firefox displays a complete blank page. IE says "Internet Explorer cannot display the webpage" I tried http://IP address of printer and https://IP address of printer and get the same message.
I presume there is no content(or no service running at port 80) which is why I get that.


Also, one of the little quirks of HP laser printers is that they don't like being plugged into a surge protector. You should plug them directly into a wall outlet.

The printer is plugged directly to a wall outlet. But, the fiber Ethernet adapter is connected to a surge protector. We have fiber connection in the office and the printer needs a Ethernet connection so we use a fiber Ethernet adapter. Does that matter?


Or go look on the printer panel and see if the machine is asleep.

When this happens the printer is not asleep. It shows ready status, but it does not print anything. When resetted(manually reset it by unplugging the printer power-cable and network cable, wait for 5 mins and then reconnecting the wires), then it starts printing the documents.

Also when this issue occurs, if I go to the menu on the printer and attempt to print a configuration page it prints it correctly and I get a page with the network settings(IP address of printer, subnet mask and gateway) which are correct.

Thanks for your advice and time.

[p_s_92]

You can download and run a port scanner (such as nmap) to see if it's listening on a non-standard port for HTTP

Well, I don't know if running a port scanner would be OK or not with our main organization's IT dept. I know lot of places forbid them. I will check and try if it is allowed.

But, I doubt the printer has a web-interface capability.

Thanks for the suggestion.

[callpocket]

Hmmm. Suggestion would be to update drivers for the printer on each pc -- but I personally would uninstall the printer and reinstall it with a newer driver. Reason being == it should not be checked as a local printer during install and should not be checked as shared during the install over a network where you use a certain port (static IP, gateway and dns addresses) for that printer, IMHO. This is the way we install on our network with over 300 users. YOu can delete the printer and install it again by choosing the port you have already set from the list ==> use this port rather than creating a new TCP/IP port (which should have been the option chosen to begin with). If the printer is not on a standard TCP/IP port, delete the port and start over.

You would need to be an admin on the network to do this -- a power user doesn't have authority to install a printer in an Active Directory network.

[p_s_92]

Hmmm. Suggestion would be to update drivers for the printer on each pc -- but I personally would uninstall the printer and reinstall it with a newer driver.

Did that(uninstall and reinstall by doing a delete printer and then add printer) on my PC, but that did not help.


Reason being == it should not be checked as a local printer during install and should not be checked as shared during the install over a network where you use a certain port (static IP, gateway and dns addresses) for that printer, IMHO.


Ok, I could not browse for it while adding the printer as a network printer, so had to do it as a local printer using a TCP/IP port where I entered IP address of the printer, then it asked me for printer model(HP) so that it can install the drivers.

How do I install it as a network printer if I cannot browse for it? If I do \\IP_address_printer on by on my run command prompt(Windows start key, then run command), I get a message \\IP_address_printer network path is not available.


YOu can delete the printer and install it again by choosing the port you have already set from the list ==> use this port rather than creating a new TCP/IP port (which should have been the option chosen to begin with). If the printer is not on a standard TCP/IP port, delete the port and start over.


If I go in the configure port options for that printer's port where it is printing, printer name or IP address section has the IP address, protocol is RAW, port number 9100, SNMP status enabled, community name is public and SNMP device index is 1.

Do any of these need to change?


You would need to be an admin on the network to do this -- a power user doesn't have authority to install a printer in an Active Directory network.

We are not on a Active Directory network, but a regular small office network like a subnet.
Thanks for your continued support in this thread.

[vivahate]

Do you have 'sleep mode' enabled?

Take a look at page 59
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00741486/c00741486.pdf

[.DC.]

You should simply be able to enter the ip addy in the run box and naught else to bring up the web interface of the printer.

*I wonder if your jetdirect card in the printer is toast. Jetdirect is HPs trade name for their network cards in the printers...aka the printer NIC. It can be an internal or external...sounds like it's an internal one.

[Dr. J]

My HP2605DN does something similar - every now and then, the lights will be on but nobobdy home. You can print to it and it's almost like it ignores the request. IF you shut down then re-power the unit, it will come back and print all jobs in queue. It doesn't happen very often.... maybe once a month or less.

[p_s_92]

Do you have 'sleep mode' enabled?

Take a look at page 59
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00741486/c00741486.pdf

I disabled the sleep mode. But, can a sleep mode interfere with regular functioning of printer? I thought as soon as it receives a request it wakes up and prints. We have another printer which also goes to sleep if no job is sent for some time, but wakes up and prints when someone prints to it.

Thanks for your suggestion. I wish I could rep all the posters, but get the message you must spread some reputation or you cannot give rep in same thread twice.

[p_s_92]

You should simply be able to enter the ip addy in the run box and naught else to bring up the web interface of the printer.


If I do that, but get the message "Network path not found" I doubt if this printer model has web interface when working as a stand alone. From the manual "When the printer is directly connected to a computer, the embedded Web server is supported for
Windows 2000 and later."

Since this is not directly connected to a computer, I think it may not have the web interface.



*I wonder if your jetdirect card in the printer is toast. Jetdirect is HPs trade name for their network cards in the printers...aka the printer NIC. It can be an internal or external...sounds like it's an internal one.

You mean these are signs of a failing network card? How much would a new one cost approx? I thought these lasted for 10 years

Thanks for your suggestions.

My HP2605DN does something similar - every now and then, the lights will be on but nobobdy home. You can print to it and it's almost like it ignores the request. IF you shut down then re-power the unit, it will come back and print all jobs in queue. It doesn't happen very often.... maybe once a month or less.

Did you fix it? This printer does it once/twice a week.

[.DC.]

If I do that, but get the message "Network path not found" I doubt if this printer model has web interface when working as a stand alone. From the manual "When the printer is directly connected to a computer, the embedded Web server is supported for
Windows 2000 and later."

Since this is not, I think it may not have the web interface.



You mean these are signs of a failing network card? How much would a new one cost approx? I thought these lasted for 10 years

Thanks for your suggestions.
*Sorry...good clarification I was implying when connected via the net vs. usb.

yeah some last years...around 50~150 bux for a replacement depending on where you get it...ebay or direct from hp.

[Dr. J]

If I do that, but get the message "Network path not found" I doubt if this printer model has web interface when working as a stand alone. From the manual "When the printer is directly connected to a computer, the embedded Web server is supported for
Windows 2000 and later."

Since this is not directly connected to a computer, I think it may not have the web interface.



You mean these are signs of a failing network card? How much would a new one cost approx? I thought these lasted for 10 years

Thanks for your suggestions.



Did you fix it? This printer does it once/twice a week.

nope didn't fix it - newest firmware, it just does this every now and then - not enough of a nuisance for me to spend the resources necessary to fix it.

[p_s_92]

nope didn't fix it - newest firmware, it just does this every now and then - not enough of a nuisance for me to spend the resources necessary to fix it.

You mean your printer has the latest firmware, but still does it? I wish mine was also doing it once in a month(or two) so I won't have to worry about it.

Thanks for the clarification.

*Sorry...good clarification I was implying when connected via the net vs. usb.

yeah some last years...around 50~150 bux for a replacement depending on where you get it...ebay or direct from hp.


Thanks for the clarification.

Is installing it hard? Worst case scenario is we may have to replace it or think about doing so.

[.DC.]

You mean your printer has the latest firmware, but still does it? I wish mine was also doing it once in a month(or two) so I won't have to worry about it.

Thanks for the clarification.




Thanks for the clarification.

Is installing it hard? Worst case scenario is we may have to replace it or think about doing so.

Install hard?

Only if you have to go find a pair of pliers to get the damn finger screws undone...lol

You don't even have to crack the case most times...it's just two screws and the card yanks out and you slide the new one in, hook up the RJ45 and then set the IP addy as needed.

Make sure you print out the config settings BEFORE you yank the card as they are stored on the card.:bulb:

[callpocket]

It's very possible the nic is starting to fail. One possibility.

Another is the way it's installed. When adding the printer, you want to tick the circle for local, but uncheck the other two options.

You want a standard TCP/IP port, not the other options. YOu want to enter the IP in the box that comes up.

When you get to the driver portion, click on "Have Disk" and use the disk you got with it or a newer file you have downloaded and saved to a location on your computer -- you will have an option to browse to that location.

Make sure the IP address has been entered into the printer panel, as well as the gateway and subnet mask.

When trying to get to the web access when it goes offline, you should be able to just put the IP address in the address bar of IE and press Enter to get there -- do not put in http or https at all, just the IP address of the printer. That model "should" have web access, even on a non Active Directory network.

I'm not sure if you could ping the printer when it decides not to print? Start, Run, cmd in the box and press enter, then

ping 199.0.00.0 (put the printer IP where the previous numbers are)
Enter.

It should give results or time out.

Another question -- how does this fiber ethernet adapter plug into the printer? Does it go into an R45 jack in a jet direct or network card, or does it plug into a USB port?

[p_s_92]

Install hard?

Only if you have to go find a pair of pliers to get the damn finger screws undone...lol

You don't even have to crack the case most times...it's just two screws and the card yanks out and you slide the new one in, hook up the RJ45 and then set the IP addy as needed.



Thanks, have never changed a NIC for a printer so did not know if it would be hard or not, though I guess there would be videos on youtube on how to do that.

Make sure you print out the config settings BEFORE you yank the card as they are stored on the card.:bulb:

Sure, thanks a lot for your suggestions and time. If only I was allowed to rep twice by SD.

[.DC.]

Thanks, have never changed a NIC for a printer so did not know if it would be hard or not, though I guess there would be videos on youtube on how to do that.


Sure, thanks a lot for your suggestions and time. If only I was allowed to rep twice by SD.

This is probably easier then a nic on a pc...you don't even have to open the case up like a pc...this just unscrews and pulls out...slip new one in and tighten the 2 screws...set the conf info...and go!

[p_s_92]

It's very possible the nic is starting to fail. One possibility.

Another is the way it's installed. When adding the printer, you want to tick the circle for local, but uncheck the other two options.


When adding a new printer you can choose only one of the three. Local, Network address(where you can enter something like \\IP_address) and third is some browser link choice(where you can enter http://mycomputer/printer). Since I choose local, the other two cannot be selected. Were you referring to this step or something else?



You want a standard TCP/IP port, not the other options. YOu want to enter the IP in the box that comes up.


Did that.


When you get to the driver portion, click on "Have Disk" and use the disk you got with it or a newer file you have downloaded and saved to a location on your computer -- you will have an option to browse to that location.

Used the driver downloaded from the HP site since the disk is missing.


Make sure the IP address has been entered into the printer panel, as well as the gateway and subnet mask.


Yes, it is.


When trying to get to the web access when it goes offline, you should be able to just put the IP address in the address bar of IE and press Enter to get there -- do not put in http or https at all, just the IP address of the printer. That model "should" have web access, even on a non Active Directory network.


For web access this printer model needs to be connected to a computer as per the manual. This is a stand alone device on the network and not connected to any computer.
So, I guess I can't get web access.


I'm not sure if you could ping the printer when it decides not to print? Start, Run, cmd in the box and press enter, then

ping 199.0.00.0 (put the printer IP where the previous numbers are)
Enter.
It should give results or time out.

Will try this.

Another question -- how does this fiber ethernet adapter plug into the printer? Does it go into an R45 jack in a jet direct or network card, or does it plug into a USB port?
[/QUOTE]
The connection is like

Fiber Connection Wire----->Fiber Ethernet adapter------->RJ45---------->Printer's RJ45 slot.

Thanks a lot for your continued support.

[p_s_92]

This is probably easier then a nic on a pc...you don't even have to open the case up like a pc...this just unscrews and pulls out...slip new one in and tighten the 2 screws...set the conf info...and go!

Thanks again for the prompt clarification.

[callpocket]

For web access this printer model needs to be connected to a computer as per the manual. This is a stand alone device on the network and not connected to any computer.
So, I guess I can't get web access.


[/B]

Um, no. I have HP printers connected to a home network with a router and a switch that are not connected directly to any computer. The switch allows you to connect the printer CAT5 cable to it, just like you would connect an additional computer on the network. The computers on the network can then access the printer because it has a static IP address that is set on the printer panel and input when the printer is installed on each computer. However, each computer must have the printer installed by the method above using the static IP of the printer -- browsing out for available network printers doesn't work well with XP, IMHO.

Let's go back and explore the way the printer is connected to the network. Do you have a router and a switch? Where is the printer CAT5 cable or fiber cable connected in the mix? Is it attached to a port in the switch or the router or to a computer or what?

In my experience, any HP printer that actually has a nic can be installed as a network printer and be accessable to the web administration, whether on a home network or a business network. I've never seen an HP printer model that had a nic that you could not access to administer through the web, unless it was a very old 4Si or 5Si or a 4000/4050 laser from pre- 2003. If you were running Vista or Win7, I could see you having this issue, but not with XP.

[.DC.]

When adding a new printer you can choose only one of the three. Local, Network address(where you can enter something like \\IP_address) and third is some browser link choice(where you can enter http://mycomputer/printer). Since I choose local, the other two cannot be selected. Were you referring to this step or something else?




Did that.


Used the driver downloaded from the HP site since the disk is missing.



Yes, it is.



For web access this printer model needs to be connected to a computer as per the manual. This is a stand alone device on the network and not connected to any computer.
So, I guess I can't get web access.


Will try this.


The connection is like

Fiber Connection Wire----->Fiber Ethernet adapter------->RJ45---------->Printer's RJ45 slot.

Thanks a lot for your continued support. [/QUOTE]

You might need the jetdirect admin software if the web interface doesn't work via the network...but any hp networked printer SHOULD have a web interface via the RJ...I think the card is dead/failing so that's why it only works with the usb cable.

is there another printer of the same model on campus that you know where it is and can get it's ip addy?

I bet you can view it's web page via the network (assuming you are on the same subnet, etc...)

Um, no. I have HP printers connected to a home network with a router and a switch that are not connected directly to any computer. The switch allows you to connect the printer CAT5 cable to it, just like you would connect an additional computer on the network. The computers on the network can then access the printer because it has a static IP address that is set on the printer panel and input when the printer is installed on each computer. However, each computer must have the printer installed by the method above using the static IP of the printer -- browsing out for available network printers doesn't work well with XP, IMHO.

Let's go back and explore the way the printer is connected to the network. Do you have a router and a switch? Where is the printer CAT5 cable or fiber cable connected in the mix? Is it attached to a port in the switch or the router or to a computer or what?

In my experience, any HP printer that actually has a nic can be installed as a network printer and be accessable to the web administration, whether on a home network or a business network. I've never seen an HP printer model that had a nic that you could not access to administer through the web, unless it was a very old 4Si or 5Si or a 4000/4050 laser from pre- 2003. If you were running Vista or Win7, I could see you having this issue, but not with XP.

:iagree:

[callpocket]

The connection is like

Fiber Connection Wire----->Fiber Ethernet adapter------->RJ45---------->Printer's RJ45 slot.

Thanks a lot for your continued support.

You might need the jetdirect admin software if the web interface doesn't work via the network...but any hp networked printer SHOULD have a web interface via the RJ...I think the card is dead/failing so that's why it only works with the usb cable.

is there another printer of the same model on campus that you know where it is and can get it's ip addy?

I bet you can view it's web page via the network (assuming you are on the same subnet, etc...)


:iagree:[/QUOTE]


I agree -- just wanting to know where the other end connects -- router, switch -- where?

[.DC.]

You might need the jetdirect admin software if the web interface doesn't work via the network...but any hp networked printer SHOULD have a web interface via the RJ...I think the card is dead/failing so that's why it only works with the usb cable.

is there another printer of the same model on campus that you know where it is and can get it's ip addy?

I bet you can view it's web page via the network (assuming you are on the same subnet, etc...)

I agree -- just wanting to know where the other end connects -- router, switch -- where?

:iagree:[/QUOTE]

looks like i mangled the 1st leading quote tag :rolleyes:

[callpocket]

looks like i mangled the 1st leading quote tag :rolleyes:[/QUOTE]

I was just thinking I messed it up when I tried to reply to your post. Who knows? :confused: :lmao:

I still think we got the point across!! :hug:

You know, there may be some stuff left out when hitting Reply. My last post is messed up, too.

[.DC.]

looks like i mangled the 1st leading quote tag :rolleyes:

I was just thinking I messed it up when I tried to reply to your post. Who knows? :confused: :lmao:

I still think we got the point across!! :hug:

You know, there may be some stuff left out when hitting Reply. My last post is messed up, too.

no..it's me I think...

[p_s_92]

Um, no. I have HP printers connected to a home network with a router and a switch that are not connected directly to any computer. The switch allows you to connect the printer CAT5 cable to it, just like you would connect an additional computer on the network. The computers on the network can then access the printer because it has a static IP address that is set on the printer panel and input when the printer is installed on each computer. However, each computer must have the printer installed by the method above using the static IP of the printer -- browsing out for available network printers doesn't work well with XP, IMHO.


Well, I don't know. I saw that in the manual so assumed I can't access it because it is not connected to a computer.


Let's go back and explore the way the printer is connected to the network. Do you have a router and a switch? Where is the printer CAT5 cable or fiber cable connected in the mix? Is it attached to a port in the switch or the router or to a computer or what?


Main network----Router------internal connection through ports in wall-----fiber optic wire from ports in wall ---------fiber ethernet adapter--------CAT5 ethernet cable -----printer


In my experience, any HP printer that actually has a nic can be installed as a network printer and be accessable to the web administration, whether on a home network or a business network. I've never seen an HP printer model that had a nic that you could not access to administer through the web, unless it was a very old 4Si or 5Si or a 4000/4050 laser from pre- 2003. If you were running Vista or Win7, I could see you having this issue, but not with XP.

I don't know if some settings have to be configured on this printer model to allow it.

Thanks a lot for your advice and time.

[p_s_92]

You might need the jetdirect admin software if the web interface doesn't work via the network...but any hp networked printer SHOULD have a web interface via the RJ..


Would it be this software http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=13039&prodTypeId=18964&prodSeriesId=27905&swLang=8&taskId=135&swEnvOID=228
that we need to install on our PC's so that we can see the printer via web interface?

I think the card is dead/failing so that's why it only works with the usb cable.

Which USB cable you are referring to? The printer prints using the network, but occasionally it fails and I have to reset it so that it starts printing again.


is there another printer of the same model on campus that you know where it is and can get it's ip addy?

Not in our office and I can't go to other offices to check their printer models.

I bet you can view it's web page via the network (assuming you are on the same subnet, etc...)


I wonder if the printer needs to be configured to allow that or does it do that by default? For instance, I know if I have to allow others to access a folder, I have to make it shared. Are these printer models configured to allow web access by default?

Thanks for your suggestions and time.

[.DC.]

Would it be this http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=13039&prodTypeId=18964&prodSeriesId=27905&swLang=8&taskId=135&swEnvOID=228
that we need to install on our PC's so that we can see the printer via web interface?
Yeah that would be the software to talk to the hp printers that won't automatically display a web interface

Not in our office and I can't go to other offices to check their printer models.
oh well:doh:

I wonder if the printer needs to be configured to allow that or does it do by default? For instance, I know if I have to allow others to access a folder, I have to make it shared. Are these printer models configured to allow web access by default?

Thanks for your suggestions and time.

The printer is shared by default...the network card is set to do just that by default...I think the card has failed and that's why you can't get to the web interface on the printer.

If that hp is 5 years or less old...it's got to have a web interface.:nod:

Our printer is around 2.5 years old. It is always powered on and has its IP address manually configured like other devices on our network.

Ok...it's less then 5 years old...

The other possibility is that some knucklehead brings in their laptop that also has a manually configured IP address that is THE SAME as the printer...this would knock both of them off the network effectively.

[.DC.]

I'm looking at the pdf for it (http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/2512208.pdf)

It may have a built-in NIC that is not replaceable, but does from the look on the side panel shot to have 2 jetdirect panels that you could pull one off and slide a jetdirect card into the printer and use that instead of the onboard nic.

[.DC.]

Connectivity
Connectivity, std. Hi-Speed USB 2.0 port (compatible with USB 2.0 specifications),

HP JetDirect internal print server for Fast Ethernet 10/100Base-TX Connectivity,

opt. HP Jetdirect external print servers, HP Jetdirect wireless external print servers

[p_s_92]

Yeah that would be the software to talk to the hp printers that won't automatically display a web interface


Thanks, will install that and see.



I think the card has failed and that's why you can't get to the web interface on the printer.

So, when the card fails or is about to fail you can print, but can't get to the web interface?

I mean I can print now, but after three-four days no, then do a reset after which I can print again.

The other possibility is that some knucklehead brings in their laptop that also has a manually configured IP address that is THE SAME as the printer...this would knock both of them off the network effectively.

No, that is ruled out since the laptops in our office connect using a wireless network which has DHCP enabled by our organization. Moreover, whenever when a IP has to be configured manually I do it for the office users to ensure IP conflicts don't occur.

I'm looking at the pdf for it (http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/product_pdfs/2512208.pdf)

It may have a built-in NIC that is not replaceable, but does from the look on the side panel shot to have 2 jetdirect panels that you could pull one off and slide a jetdirect card into the printer and use that instead of the onboard nic.

Thanks, will have to look into it as last resort.

[p_s_92]

Connectivity
Connectivity, std. Hi-Speed USB 2.0 port (compatible with USB 2.0 specifications),

HP JetDirect internal print server for Fast Ethernet 10/100Base-TX Connectivity,

opt. HP Jetdirect external print servers, HP Jetdirect wireless external print servers

So, these are the configuration steps when a new jetdirect card is added?

Thanks a ton. You are a great help.

[.DC.]

It also could be that the fiber transceiver is failing...which would frack everything up...

[.DC.]

Is it possible to move the printer temporally to where you could use a standard wall jack that plugs directly into the switch, rather then into the fiber transceiver?

This would be a no-cost check to see if it's the Transceivers that are failing.

If it continued to fail, then I'd suspect that it's the internal nic of the printer...or the printer itself.

[p_s_92]

It also could be that the fiber transceiver is failing...which would frack everything up...

Changed it, still the issue persists. Will try to get another fiber transceiver and test it.

Is it possible to move the printer temporally to where you could use a standard wall jack that plugs directly into the switch, rather then into the fiber transceiver?

This would be a no-cost check to see if it's the Transceivers that are failing.

If it continued to fail, then I'd suspect that it's the internal nic of the printer...or the printer itself.

No, we only have fiber in the building and printer has an Ethernet card, the transceiver is required.

Thanks for the tip and your time.