Free After Rebate Xigmatek Products: Free Thermal Grease after $8 rebate, Free 170mm Case Fans (various colors) after $15 or $19 rebate, Free 200mm Case Fans (various colors) afte [Archive]

yuugotserved

11-08-2011, 06:42 AM

Newegg (http://slickdeals.net/?pno=62054&lno=1&afsrc=1) has a few Xigmatek Products for Free after mail-in rebates. Shipping is free. Thanks pjmurray1 & dhc014

Thermal Grease

Xigmatek PTI-G3606 Thermal Grease (http://slickdeals.net/?pno=62054&lno=2&afsrc=1) Free after $8 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)

80mm Case Fans

Xigmatek CLF-F8251 80mm Blue LED Case Fan (http://slickdeals.net/?pno=62054&lno=4&afsrc=1) Free after $10 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)

170mm Case Fans

Xigmatek XLF-F1703 170mm White LED Orange Case Fan (http://slickdeals.net/?pno=62054&lno=6&afsrc=1) Free after $19 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)
Xigmatek XLF-F1704 170mm White LED Black Case Fan (http://slickdeals.net/?pno=62054&lno=8&afsrc=1) Free after $19 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)
Xigmatek XLF-F1706 170mm White LED Blue Case Fan (http://slickdeals.net/?pno=62054&lno=10&afsrc=1) Free after $19 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)
Xigmatek CLF-F1702 170mm White LED Red Case Fan (http://slickdeals.net/?pno=62054&lno=12&afsrc=1) Free after $15 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)
Xigmatek CLF-F1703 170mm Green LED Case Fan (http://slickdeals.net/?pno=62054&lno=14&afsrc=1) Free after $15 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)
Xigmatek CLF-F1704 170mm White LED Case Fan (http://slickdeals.net/?pno=62054&lno=16&afsrc=1) Free after $15 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)
Xigmatek CLF-F1705 170mm Purple LED Case Fan (http://slickdeals.net/?pno=62054&lno=18&afsrc=1) Free after $15 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)

200mm Case Fans

Xigmatek XLF-F2004 200mm White LED Black Case Fan (http://slickdeals.net/?pno=62054&lno=20&afsrc=1) Free after $20 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)
Xigmatek XLF-F2003 200mm White LED Orange Case Fan (http://slickdeals.net/?pno=62054&lno=22&afsrc=1) Free after $20 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)
Xigmatek XLF-F2006 200mm White LED Blue Case Fan (http://slickdeals.net/?pno=62054&lno=24&afsrc=1) Free after $20 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)
Xigmatek CLF-F2005 200mm Purple LED Case Fan (http://slickdeals.net/?pno=62054&lno=26&afsrc=1) Free after $20 rebate (http://slickdeals.net/?pno=62054&lno=3&afsrc=1)

wikipost

11-08-2011, 06:42 AM

XIGMATEK HAS AN EXTREMELY POOR TRACK RECORD WHEN IT COMES TO FULFILLING REBATES. BUY AT YOUR OWN RISK.

Rebate Form (http://images10.newegg.com/uploadfilesfornewegg/rebate/SH/XIGMATEK16mirsNov8Nov3011sg33a.pdf)
This rebate is shared between the following products and is "Limited one item per offer per person, household, family or address." so you will have to pick whether you want a free fan or free thermal paste.
Model|Info|Rebate Amount
PTI-G3606 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233030)|Thermal Grease|$7.99
CLF-F8251 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233041)|80mm Blue LED|$9.99
CLF-F8255 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233044)|80mm Purple LEDs|$9.99
XLF-F2003 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233047)|200mm black frame, orange fan blades, white LEDs|$19.99
XLF-F1703 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233063)|170mm black frame, orange fan blades, white LEDs|$18.99
XLF-F1704 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233064)|170mm black fan with white LEDs|$18.99
XLF-F1706 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233065)|170mm black frame, blue fan blades, white LEDs|$18.99
XLF-F2004 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233066)|200mm white LEDs|$19.99
XLF-F2006 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233067)|200mm black frame, blue blades, white LEDs|$19.99
**CLF-F8253 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233068)|80mm Green LED|$8.99
CLF-F1701 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233070)|170mm blue LED|$14.99
CLF-F1702 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233071)|170mm clear fan with red LEDs|$14.99
CLF-F1703 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233072)|170mm green LED|$14.99|$0
CLF-F1704 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233073)|170mm clear fan with white LEDs|$14.99
CLF-F1705 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233074)|170mm purple LED|$14.99
CLF-F2005 (http://www.newegg.com/Product/Product.aspx?Item=N82E16835233079)|200mm purple LED|$19.99

CLF models are clear fans with various colored LEDs. XLF models are translucent black fans with white LEDs and various colored fan blades.

**
Newegg appears to have made a typo in their product description calling the product a XLF-F8253 since their picture of the product packaging shows that the fan is from the "CLF series." This could give Xigmatek a good reason to deny your rebate.

If you end up having issues with rebates being denied, call Newegg to get them to price the rebate for you. The customer service with Newegg isn't the greatest, but they have been pretty good about fixing rebate issues.

Christina, the Xigmatek operator, is a one person rebate processing team along with other duties. If anyone is having rebate problems Christina wants you to call her (631) 343-7232 ext101. Do not email, she says they have had computer issues. (See detailed comments in the thread.)

elf

11-08-2011, 06:47 AM

cool post, but i did see in the forums that some folks bitterly hate xigmatek rebates - its a pain in the ass to get them successfully.

if the thermal goop was not thru them, id spring for some.

addserverip

11-08-2011, 06:51 AM

Nice find on thermal paste. Free AR.

huevos

11-08-2011, 06:53 AM

kelemvor

11-08-2011, 07:02 AM

I always give them to the deadline and then start filling out complaint forms with my state's attorney general/consumer affairs office and the BBB. Tends to speed things up that way. :)

Too bad they don't have any with red LEDs. Would look great as ventilation fans for my Mame Cabinet. Might try the white/black ones.

Elpee

11-08-2011, 07:10 AM

Not sure with this guy, but I had very bad experience with rebates of unknown names of case and PSU.

wluk

11-08-2011, 07:22 AM

nice first post + first hot deal.

I am not going to waste my time on the rebate.

fullmetal

11-08-2011, 07:36 AM

I could have really used that thermal paste a while ago.

jamstown

11-08-2011, 07:57 AM

wow. ordered first and came back saw reviews and cancelled.

WilsonT

11-08-2011, 08:33 AM

Thanks, these seem good on paper, but no idea how the rebates will turn out. Guess I'll try some of the fans. TU and rep.

cruisin3style

11-08-2011, 08:57 AM

really need a 80mm and want it cheaply but not gonna deal with the hassle, thanks anyway op

fuzzytoaster

11-08-2011, 08:58 AM

If Xigmatek's were better with their rebates I'd say go for it. Since its not then wait for a bundle pack of some sort through Mwave or Amazon.

drsokc67

11-08-2011, 09:39 AM

RIP MIRs

sklar

11-08-2011, 09:46 AM

Buy this thermal paste...<$4, free shipping/prime, no rebate. Probably never need to buy it again...

http://www.amazon.com/gp/product/B00006HTLY/ref=oh_o00_s00_i00_details

kwik

11-08-2011, 10:08 AM

Buy this thermal paste...<$4, free shipping/prime, no rebate. Probably never need to buy it again...

http://www.amazon.com/gp/product/B00006HTLY/ref=oh_o00_s00_i00_details
That's some of the worst stuff you can buy don't buy that!

ctbear

11-08-2011, 10:09 AM

LOL... no 120mm case fans? =[

AngryPirate

11-08-2011, 10:15 AM

LOL... no 120mm case fans? =[I know...who would an odd size like that?

sklar

11-08-2011, 10:18 AM

That's some of the worst stuff you can buy don't buy that!

Hmm, seems like perfectly fine thermal paste to me at a great cost.

If you're going to go down the road of "Bbbbut its not $20 paste in a syringe", you might find that stuff not only doesnt give you much of a benefit, its also not recommended by the cpu manufacturers because of its conductivity.

In fact, you can use vegemite and toothpaste with results similar to high end thermal paste, at least until they dry out.

http://www.dansdata.com/goop.htm

kwik

11-08-2011, 10:24 AM

Hmm, seems like perfectly fine thermal paste to me at a great cost.

If you're going to go down the road of "Bbbbut its not $20 paste in a syringe", you might find that stuff not only doesnt give you much of a benefit, its also not recommended by the cpu manufacturers because of its conductivity.

In fact, you can use vegemite and toothpaste with results similar to high end thermal paste, at least until they dry out.

http://www.dansdata.com/goop.htm
Trust me I've used the crap, I've used toothpaste in a pinch, once I was benching and used wet toilet paper. The white crap has NO longevity. If you don't plan to keep your computer for long be my guest and buy the white crap.

I've had arctic silver on an athlon XP (socket a) for probably close to 6 or 7 years and it's still going strong. So yeah I'd probably spend the extra few bucks and buy a quality product.

Back on topic, I've only had experience with one xig rebate for a heatsink a few years back and I didn't have an issue.

BloodGain

11-08-2011, 10:24 AM

I concur, this is probably a gamble. Reps for sharing, though!

As far as thermal grease goes, buy yourself a syringe of Arctic Silver (AS-5, Alumina, or Ceramique) -- aka "The Good Stuff" -- and you'll probably never need to buy more unless you lose it. Thermal grease is cheap enough and important enough to buy name brand. A little ArctiClean is nice to have around, too, though I just stick to high-percentage rubbing alcohol, q-tips, and coffee filters to clean off the old grease.

Edit: Despite what some others say, Arctic Silver doesn't have to cost $20 for a syringe. You can find it for $6-7, and get it shipped free with another order. I paid $7 for my syringe at NewEgg while I was buying some upgrade parts. I still have most of the syringe, plus a syringe of some decent Asus-branded silver paste that came as a free bonus with another order.

sklar

11-08-2011, 10:35 AM

Trust me I've used the crap, I've used toothpaste in a pinch, once I was benching and used wet toilet paper

Well then, we've established that you're a good source for quality information...

The white crap has NO longevity. If you don't plan to keep your computer for long be my guest and buy the white crap.

If I didnt have a ton of OEM machines that have been kicking around for 5-7 years with the cheap crap the manufacturer put on the cpu, that might sound good. So much for the longevity argument.

If you're having a thermal paste failure, your system either had inadequate cooling or you did something wrong in the build.

By the way, several of the largest xbox 360 RROD repair shops use this paste on their repairs. When I bought it, one of them was actually the seller.

whittbullard

11-08-2011, 10:40 AM

I bought two of the CLF-F1455 along with a Dark Knight heat sink. The fans are great but its been a few months and still haven't gotten my rebate.

The fans are quiet and the LED is subtle (which I like). I got purple LEDs.

SilverB18C1

11-08-2011, 10:46 AM

Got a crystal blue Xigmatek 140mm fan. I have a few of these already, and they're really great fans. I just wish Xigmatek was better with rebates, so far I've been very happy with their products.

mrr0523

11-08-2011, 11:05 AM

kelemvor

11-08-2011, 11:27 AM

IF I wanted to deal with the rebate hassle, would anyone have a suggestion for which fan would be best for a specific purpose other than a computer build please?

I am looking to mount a couple of fans inside of an entertainment unit to cool off my receiver. I have read about doing it using CPU fans, but wouldn't know how to actually pick the fan. Any suggestions would be appreciated.
The bigger the fan, the more air the can move. But the bigger the hole you have to cut in whatever you're mounting it in. Since all the sizes are free, I'd go with the 200 if those are the biggest.

mrr0523

11-08-2011, 11:30 AM

The bigger the fan, the more air the can move. But the bigger the hole you have to cut in whatever you're mounting it in. Since all the sizes are free, I'd go with the 200 if those are the biggest.

Thanks for the tip...I don't know if I will need to cut any holes luckily. The back is partially open to allow for power cord access. I may be able to simply mount them to the back leaving enough space to get the cords through still. Any further thoughts are still appreciated.

SilverB18C1

11-08-2011, 11:31 AM

IF I wanted to deal with the rebate hassle, would anyone have a suggestion for which fan would be best for a specific purpose other than a computer build please?

I am looking to mount a couple of fans inside of an entertainment unit to cool off my receiver. I have read about doing it using CPU fans, but wouldn't know how to actually pick the fan. Any suggestions would be appreciated.

You could grab one of these: http://www.svc.com/pa-ad-ul-12m.html

And a FAR 200mm: http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007998%20600035599%204801&IsNodeId=1&name=Mail-in%20Rebate

And you can just snip the LED wires if they're too bright in your entertainment unit.

mrr0523

11-08-2011, 11:43 AM

Precisely what I figured I would do...Thanks for that link, btw. Was just going to scroll down the list and search for the proper ones later, but this makes it easy to do!

I think I might want two...the newegg limit of 5 on most is deceptive unless one reads the rebate conditions carefully:

"Limited one item per offer per person, household, family or address"

Not sure if that means only one rebate will be processed, regardless of whether it is a different model if the person, household, family or address appears to be the same in any way. Looks like I will only purchase one, unless I can get a friend to buy one for me.

You could grab one of these: http://www.svc.com/pa-ad-ul-12m.html

And a FAR 200mm: http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007998%20600035599%204801&IsNodeId=1&name=Mail-in%20Rebate

And you can just snip the LED wires if they're too bright in your entertainment unit.

jshriganesh

11-08-2011, 12:04 PM

Great Find

AznCracker

11-08-2011, 12:11 PM

wow nice deal! i dont need any of these so ill pass.

SilverB18C1

11-08-2011, 12:14 PM

Precisely what I figured I would do...Thanks for that link, btw. Was just going to scroll down the list and search for the proper ones later, but this makes it easy to do!

I think I might want two...the newegg limit of 5 on most is deceptive unless one reads the rebate conditions carefully:

"Limited one item per offer per person, household, family or address"

Not sure if that means only one rebate will be processed, regardless of whether it is a different model if the person, household, family or address appears to be the same in any way. Looks like I will only purchase one, unless I can get a friend to buy one for me.

If you plan on using more than 1 fan then the power supply that I linked won't be powerful enough. It's only 500ma, and 1 200mm fan needs 420ma.

So you might want to check out:
2A model: http://www.svc.com/pa-ad-ul.html
or
5A model: http://www.svc.com/pa-ad-ul-12v5a.html

As for the rebate, they're already pretty bad with rebates, I wouldn't risk more than 1 item per promotion.

DaveG79

11-08-2011, 12:20 PM

If you plan on using more than 1 fan then the power supply that I linked won't be powerful enough. It's only 500ma, and 1 200mm fan needs 420ma.

So you might want to check out:
2A model: http://www.svc.com/pa-ad-ul.html
or
5A model: http://www.svc.com/pa-ad-ul-12v5a.html

As for the rebate, they're already pretty bad with rebates, I wouldn't risk more than 1 item per promotion.
I jumped on the xigmatek case fan deal about 6 months ago.

Don't count on ever receiving your rebates.

rigell04

11-08-2011, 12:21 PM

Trust me I've used the crap, I've used toothpaste in a pinch, once I was benching and used wet toilet paper. :lmao:

SilverB18C1

11-08-2011, 12:23 PM

I jumped on the xigmatek case fan deal about 6 months ago.

Don't count on ever receiving your rebates.

By default they don't send rebates. You need to email rebate@xigmatekamerica.com

I was able to get my rebate PayPal'd to me within a few days.

darktemplar

11-08-2011, 12:26 PM

no 120mm and a lot of people say their rebates suck o.o

i shall pass

xxxHolic

11-08-2011, 12:35 PM

no 120mm and a lot of people say their rebates suck o.o

i shall pass

Ditto.

sorotsorot

11-08-2011, 12:35 PM

I will take a chance. Only lost 1 rebate in my life time.

I attached fill-able rebate form here too,

duramax08

11-08-2011, 12:55 PM

MIR's really isnt worth it. Ive done a few MIR's that I never received.

lhe1

11-08-2011, 01:00 PM

If you willing to take risk of their rebate, this is a good deal with different size fans.

Linky (http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007998%204801&IsNodeId=1&name=Case%20Fans&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-_-na-_-na-_-na&AID=10440897&PID=404255&SID=223331)

Rebate (http://images10.newegg.com/uploadfilesfornewegg/rebate/SH/XIGMATEK16mirsNov8Nov3011sg33a.pdf)

helloha1

11-08-2011, 04:29 PM

ben7337

11-08-2011, 04:34 PM

Not really in need of these case fans, just got 3 120MM coolermasters with MIR, but could always use more thermal gunk. Lots of people say to just email them about the rebates, so I think I'll just take the risk, so long as you make copies of everything and follow proper procedure, they are supposed to give you the rebate. I've never had a rebate not come through yet in my life.

uxnhoj123

11-08-2011, 04:36 PM

I do agree that they're horrible with rebates, but I ended up e-mailing them about the two that I sent in, and they quickly mailed me the checks.

ubuntu_guru

11-08-2011, 05:23 PM

Was tempted but stopped due to risky rebates.

fuzzytoaster

11-08-2011, 05:31 PM

Well a friend jumped the Xigmatek Dark Knight deal so I might as well jump this one since I'm going to have to keep track of it all anyway.

So with this deal what is the maximum we can get free AR?
1x Thermal Grease
1x 80mm
1x 170mm
1x 200mm

mnlv

11-08-2011, 05:38 PM

Seems another rip-off company abusing the rebate system. I'll avoid them.

shoangore

11-08-2011, 05:40 PM

That's some of the worst stuff you can buy don't buy that!

Actually using this in my system right now. No problems in the last year, and I've been pushing this thing pretty hard.

fventura03

11-08-2011, 05:42 PM

still waiting on my Xigmatek rebate from Feb2011. HORRIBLE, will never buy from them again!

jgg204

11-08-2011, 05:43 PM

too bad i am in need of 120mm fans

huevos

11-08-2011, 05:53 PM

I'm honestly quite surprised SD would make this an FP deal. Xigmatek is easily the worst rebate-gaming company currently out there. I'd even say their practices rival the Tigerdirect rebate scams from back in the day.

gamepla

11-08-2011, 05:53 PM

The deal is so great, except I haven't got my rebate back from deal last year of the CPU coolers.

Good luck everyone

AoDAzrael

11-08-2011, 06:04 PM

cool post, but i did see in the forums that some folks bitterly hate xigmatek rebates - its a pain in the ass to get them successfully.

if the thermal goop was not thru them, id spring for some.

I have to agree with this. First rebate in years that I haven't gotten and it was over a stupid xigmatek fan.

king215

11-08-2011, 06:07 PM

Was tempted but stopped due to risky rebates.
FYI:
I also had a bad experience with their rebates, although I recieved the rebate for one of their CPU coolers a few months ago, it took well over 8 months to get it and serveral customer support calls.

Yori-

11-08-2011, 06:26 PM

last time these deals came up, bought 3 fans.. have NOT RECEIVED ANY REBATE for ANY OF THEM.. BEWARE!

JoePo

11-08-2011, 06:34 PM

still waiting on my Xigmatek rebate from Feb2011. HORRIBLE, will never buy from them again!

Same here. PEOPLE, PLEASE DO NOT SUPPORT A COMPANY THAT RIPS PEOPLE OFF.

JAXXBOSS

11-08-2011, 06:58 PM

Was checking newegg today and came across this. Thought it was worth mentioning.

http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100006648%204801&IsNodeId=1

......great

ti97

11-08-2011, 07:07 PM

With all these FAR deals, are they trying to clear all their stock with the rebate scam, file bankruptcy and change the outfit to another name? Had terrible experience with their rebate as well.

Crazydude

11-08-2011, 07:08 PM

Well I think I'll take my chances with this rebate thing. I need a fan. Anyone here actually GET a rebate from XIGMATEK?

coltrane69

11-08-2011, 07:16 PM

WOW.... How the Heck did an Xigmatek A/R deal make it to the front page without a huge caveat by the mods? :(

Please people, only buy this if you.... A) think it's a deal without the rebate or B) don't mind wasting your time fighting to get an $8 rebate. Xigmatek is as crooked of a company as there currently is out there. If they ever do pay, it'll only be after you contact them multiple times.

Xigmatek Rebate Deals are a complete Scam!!!

Crazydude

11-08-2011, 07:20 PM

WOW.... How the Heck did a Xigmatek A/R deal make it to the front page? :(

Please people, only buy this if you.... A) think it's a deal without the rebate or B) don't mind wasting your time fighting to get an $8 rebate. Xigmatek is as crooked of a company as there currently is out there. If they ever do pay, it'll only be after you contact them multiple times.

Xigmatek Rebate Deals are a complete Scam!!!

That's unfortunate.

slackingoff7

11-08-2011, 07:42 PM

Thing is if they don't pay, Newegg will make you whole. Great retailer that will reimburse you if the manufacturer fails to live up to it to its promises.

sniperruff

11-08-2011, 07:49 PM

Thing is if they don't pay, Newegg will make you whole. Great retailer that will reimburse you if the manufacturer fails to live up to it to its promises.

There have been quite a few people who have refuted that myth, unless you were personally "made whole" by Newegg...

DarkBlue21

11-08-2011, 07:53 PM

Xigmatek have been fine with their rebates, I received one before, and for another one, I just had to email them and they sent it out quickly. Now wondering if I can buy more than one per household...hmmm

Tennisplayer01

11-08-2011, 07:56 PM

Newegg covers for rebates just call them

relaaxitsme

11-08-2011, 08:05 PM

free is good, even though the MIR is meh. TU

falleng0d

11-08-2011, 08:31 PM

Newegg covers for rebates just call them

The thing is, thats kind of jacked up to do that to Newegg. Yes, they will probably compensate you cause they are one of the best stores around. The issue I have with that is, they shouldnt have to. By them doing that they are losing the money, instead of Xigmatek. Newwegg is now taking the loss, where they shouldnt be.

tex1960

11-08-2011, 08:43 PM

The thing is, thats kind of jacked up to do that to Newegg. Yes, they will probably compensate you cause they are one of the best stores around. The issue I have with that is, they shouldnt have to. By them doing that they are losing the money, instead of Xigmatek. Newwegg is now taking the loss, where they shouldnt be.

you just don't get it, Xigmatek agreed to take $10 for each item newegg selling at $20, so Xigmatek will denied the rebate and out of 100 people, 5 will contact newegg and newegg will happy to give $100 back and still getting $400 in the bank...

falleng0d

11-08-2011, 08:47 PM

you just don't get it, Xigmatek agreed to take $10 for each item newegg selling at $20, so Xigmatek will denied the rebate and out of 100 people, 5 will contact newegg and newegg will happy to give $100 back and still getting $400 in the bank...

Umm, ok, what dont I "get"? That is very odd logic. The question is, why should they even have to take that $100 loss because of xigmatek's shortcomings. Its not their responsibility. And it is speculation that Newegg would compensate people anyways..... If I was Newegg, I sure as hell wouldnt....

tex1960

11-08-2011, 08:52 PM

ben7337

11-08-2011, 09:03 PM

Umm, ok, what dont I "get"? That is very odd logic. The question is, why should they even have to take that $100 loss because of xigmatek's shortcomings. Its not their responsibility. And it is speculation that Newegg would compensate people anyways..... If I was Newegg, I sure as hell wouldnt....

I think the idea being posed is that newegg is making extra money, that rebate causes many people to buy the item who wouldn't normally. e.g. let's say newegg kept the product at $8 with no rebate. Then they would sell 10 in a day, and get $80. If it costs them $3 for the item then they made $50 profit. Now let's say the rebate sells them 100 of that item instead of 10. Now their profit is $500. Even if they have to pay 5 people's rebates of the 90 additional sales, they still come out $400 above where they would have been without the rebate. Thus the rebate still nets them more profit, and appeasing those few customers who complain keeps them popular with customers overall. Being popular with customers, offering good service, and making more money than without the rebate. Definitely worth it to any business.

sirjono

11-08-2011, 09:51 PM

I'm just surprised Xigmatek is around anywhere. If you google them, all you can find are bad reviews. It's kind of pathetic actually, that they haven't tried to clean up their image a bit.
I'll stay away from this one. You'll be working for a couple dollars an hour to get this rebate.

msm5

11-08-2011, 10:20 PM

I had to call to get my rebate for the CPU deal. It took a few calls to get through, but a check came within days of calling.

LxMxFxD

11-08-2011, 11:27 PM

I could really use the 200mm fan for FREE, but people reporting spending tons of time calling, emailing, etc just to get $20 back? Ugh, no thanks.

supreme08

11-08-2011, 11:36 PM

waterox

11-08-2011, 11:37 PM

Do they have 250mm fans on sale?

J3ff

11-09-2011, 02:54 AM

One per house hold right?

29er

11-09-2011, 04:24 AM

There are 3 guarantees in life: death, paying taxes, and never receiving your Xigmatek rebate.

Danzilla

11-09-2011, 05:14 AM

There are 3 guarantees in life: death, paying taxes, and never receiving your Xigmatek rebate.No problems receiving the rebates, as long as you follow up with them.... repeatedly. You make me wonder about death and taxes too! While they're infamous for 'loosing' rebates, they do seem to come through once you've shown you haven't just forgotten about it.
One per house hold right?It's one per offer and only one offer on the rebate form. In the past, they had multiple offers on the same rebate form so you could send in more than one, but not this time.

gummydmilo

11-09-2011, 06:10 AM

I bought fan in February and March.
The February rebate showed up (plus I received a response to an email).
The March rebate is a different story. Never received rebate. Forgot about until a month ago. I have emailed them 3 times and attached pictures of rebate, UPC, and envelope with postage stamp on it.
Still no response.
So I am debating about rebating the "free" thermal paste that I really don't need now - but may need in the future.

Update - finally got my fan rebate. Ordered the thermal paste but it wasn't needed because a few days later I ordered Zalman fan which came with thermal grease and you only use a 1/3 so have plenty of it now.

Dantheman82904

11-09-2011, 06:12 AM

Very nice post, thanks!

baraclude

11-09-2011, 01:48 PM

Are these rebates reliable? I had bad memories with rebates :'(

skylinegtr

11-09-2011, 03:42 PM

RIP MIRs

:lmao::lmao::lmao:

Xigmatek rebate RIP :lol:

ackNnak

11-10-2011, 02:58 PM

General rule of thumb: Xigmatek's primary business model appears to be "losing" rebates unless you follow up with them religiously. They don't respond with any regularity to emails or voicemail and you just have to keep hammering their contact info until you get a response. With enough leg work, you will probably get your rebate many months after their processing deadline, but if you're someone that tends to forget or simply doesn't think it's worth it, don't bother.

I was feeling your pain and would have agreed with you until today. I had been waiting on a $10 rebate from February. I called the number on my form, (631)343-7232. I listened to all the options; none mentioned rebate so selected the one that connected you to the operator. I asked for rebate support. Surprisingly, the operator said "that would be me." I gave her my name and a few other details. A few seconds later she had my rebate... said everything looked good and apologized. She also asked me if I had PayPal. I do so I said 'yes' and told her to use the same email address as was on my rebate form. A few minutes later I had my rebate as PayPal funds. This was the last thing I expected when calling to follow-up on a missing rebate and definitely the most pleasant experience and conversation I ever had in that regard.

When I asked what had happened to my rebate this was the general explanation. It seems that Xigmatek is a victim of their own success. They have only had a US office for about a year. They under estimated the popularity of rebates and are still trying to work out the issues. Their current approach seems to be to approve the rebates here then send them to Taiwan for final processing. They do not have a rebate processor. Christina, the operator, is a one person rebate processing team along with other duties :eek:. She can occasionally bring in a part-time assistant but most of the time it is just her. I was amazed and can understand why there might be backlog of rebate requests. She says she does read and respond to emails but also mentioned having recent computer issues and not being able to get to email. She also reads the comments on Newegg and other sites and wants to do whatever she can to improve the image of Xigmatek. So, if anyone is having Xigmatek rebate problems Christina wants you to call her (631) 343-7232 ext101. I certainly will not hesitate to buy another Xigmatek product with a rebate.

huevos

11-10-2011, 05:55 PM

I was feeling your pain and would have agreed with you until today. I had been waiting on a $10 rebate from February. I called the number on my form, (631)343-7232. I listened to all the options; none mentioned rebate so selected the one that connected you to the operator. I asked for rebate support. Surprisingly, the operator said "that would be me." I gave her my name and a few other details. A few seconds later she had my rebate... said everything looked good and apologized. She also asked me if I had PayPal. I do so I said 'yes' and told her to use the same email address as was on my rebate form. A few minutes later I had my rebate as PayPal funds. This was the last thing I expected when calling to follow-up on a missing rebate and definitely the most pleasant experience and conversation I ever had in that regard.

When I asked what had happened to my rebate this was the general explanation. It seems that Xigmatek is a victim of their own success. They have only had a US office for about a year. They under estimated the popularity of rebates and are still trying to work out the issues. Their current approach seems to be to approve the rebates here then send them to Taiwan for final processing. They do not have a rebate processor. Christina, the operator, is a one person rebate processing team along with other duties :eek:. She can occasionally bring in a part-time assistant but most of the time it is just her. I was amazed and can understand why there might be backlog of rebate requests. She says she does read and respond to emails but also mentioned having recent computer issues and not being able to get to email. She also reads the comments on Newegg and other sites and wants to do whatever she can to improve the image of Xigmatek. So, if anyone is having Xigmatek rebate problems Christina wants you to call her (631) 343-7232 ext101. I certainly will not hesitate to buy another Xigmatek product with a rebate.

Give me a break. Rebate fulfillment is an easily paralellized task. If one person isn't enough, here's an interesting idea: hire a second person. If two people aren't enough, hire a third. Repeat as necessary. If you don't have the manpower to hire sufficient rebate processors? STOP OFFERING REBATES. Novel concept.

I don't blame "Christina," or whoever is named as the sole rebate processor for the week (there have been plenty of names thrown around over the past year). The point is that Xigmatek's primary business model is this: they offer amazing rebates, typically FAR or close to it. Then they make it sustainable by hiring insufficient people to process rebates, and pocket the unfulfilled rebate money and saved labor cost. Xigmatek is a scam, and continues to be a scam, despite what sob stories you may have heard. If there was unexpected demand on their first couple of rebates, I would understand. Over a year later and they're "unexpectedly overwhelmed" by rebate submissions and a "victim of their own success"? Don't be so gullible.

ackNnak

11-11-2011, 10:39 AM

Give me a break. Rebate fulfillment is an easily paralellized task. If one person isn't enough, here's an interesting idea: hire a second person. If two people aren't enough, hire a third. Repeat as necessary. If you don't have the manpower to hire sufficient rebate processors? STOP OFFERING REBATES. Novel concept.

I don't blame "Christina," or whoever is named as the sole rebate processor for the week (there have been plenty of names thrown around over the past year). The point is that Xigmatek's primary business model is this: they offer amazing rebates, typically FAR or close to it. Then they make it sustainable by hiring insufficient people to process rebates, and pocket the unfulfilled rebate money and saved labor cost. Xigmatek is a scam, and continues to be a scam, despite what sob stories you may have heard. If there was unexpected demand on their first couple of rebates, I would understand. Over a year later and they're "unexpectedly overwhelmed" by rebate submissions and a "victim of their own success"? Don't be so gullible.

I made one call and spoke with one individual and had my money during the call. That is the best and fastest response I have ever had in trying to a obtain a missing rebate. If Xigmatek was trying to avoid paying the rebate I would have expected more resitance and/or run-around. such as having to wait for someone to research my claim and contact me or having to resubmit and hope/wait for approval or argue with someone that my claim was valid and their records are wrong and having to do all of the preceeding. That didn't happen.

Obviously, Xigmatek's approach to handling rebates is inadequate at best and appears to be or may even be dubious. I'm just relaying my experience and what was told to me including the request to pass along to others that if they have rebate issues they should call.

falleng0d

11-11-2011, 11:00 AM

I think people would be fairly surprised how few employees some companies have for processing rebates. This is one thing that I have always feared. Smaller companies with 1 person running the whole thing.

It is definitely understandable that there are rebate issues when there is only 1 person processing them all lol.

This is why it is always smart to research the companies you are buying from and the reason I only buy video cards from places that have operations in the US.

huevos

11-11-2011, 11:34 AM

I made one call and spoke with one individual and had my money during the call. That is the best and fastest response I have ever had in trying to a obtain a missing rebate. If Xigmatek was trying to avoid paying the rebate I would have expected more resitance and/or run-around. such as having to wait for someone to research my claim and contact me or having to resubmit and hope/wait for approval or argue with someone that my claim was valid and their records are wrong and having to do all of the preceeding. That didn't happen.

Obviously, Xigmatek's approach to handling rebates is inadequate at best and appears to be or may even be dubious. I'm just relaying my experience and what was told to me including the request to pass along to others that if they have rebate issues they should call.

I understand where you're coming from, but it's a scam nonetheless. They deliberately understaff their rebate "department," then blame high "unexpected" demand for the serious deficiencies in fulfilling rebates. So instead of hiring a sufficient staff and paying out claims or subcontracting, like every single other company that offers rebates, they chronically understaff and save money not only on their workforce, but also on the unprocessed claims. For them, it's win-win.

Based on my own personal experience, as well as the experiences of virtually everyone that has ever dealt with Xigmatek, getting through on the first try is an absolute miracle second only to receiving a rebate without calling/emailing/getting the state's attorney office involved. Be it the fault of the lone rebate processor or Xigmatek, it doesn't matter. The end result is exactly the same. Scam company on the likes of Tigerdirect in their heyday.

J3ff

11-12-2011, 10:20 AM

So I bought two of the big fans..... first of all, wow these things are huge!! Secondly, great, I'mscrewed.

AirJames

11-15-2011, 11:04 PM

I hope this is the last post. I just cancelled my order.

ben7337

11-17-2011, 12:51 PM

Um, did anyone get their product yet, particularly the thermal grease? I ordered 1, paid for 1, but the newegg envelope had 2 inside. I can't find any mention of 2 packs under the item on newegg's site, was this an error on newegg's part, or am I supposed to get 2 and send in 2 upc's for the rebate to be valid?

Also if it was a mistake is it worth contacting newegg over such a small item?

gummydmilo

11-29-2011, 07:04 AM

Edxzxz

01-16-2012, 12:30 PM

Was checking newegg today and came across this. Thought it was worth mentioning.

http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100006648%204801&IsNodeId=1

anybody get their rebate yet?

huevos

01-16-2012, 12:31 PM

anybody get their rebate yet?

Of course not. It's Xigmatek.

If it's been three months, repeatedly call the rebate number until you get through. That's your only chance of getting the rebate.

AceOfEden

01-16-2012, 12:35 PM

nevermind. didn't read the original post date. (wow this is such an old thread)

someone delete this post for me please.. :)

Edxzxz

01-16-2012, 12:39 PM

Of course not. It's Xigmatek.

If it's been three months, repeatedly call the rebate number until you get through. That's your only chance of getting the rebate.

that's absolute genius, they put the phone # on the form & instructions say to call if you need to check on your rebate, then the outgoing message at that # says 'please be advised no information regarding your rebate will be given over the phone'. I sent an email, I guess I'll give it a few days and see where that goes.

huevos

01-16-2012, 12:41 PM

that's absolute genius, they put the phone # on the form & instructions say to call if you need to check on your rebate, then the outgoing message at that # says 'please be advised no information regarding your rebate will be given over the phone'. I sent an email, I guess I'll give it a few days and see where that goes.

And that, in a nutshell, is why Xigmatek has such a poor rebate reputation. Literally 0% of rebate filers receive their rebate without follow up. Not necessarily a huge problem, except that it is impossible to follow up. Emails WILL be ignored. Phone calls WILL be ignored. If you're lucky, you'll eventually get through, but don't count on it. There's tons of information about this on every single Xigmatek thread.

CallMeTraitor

01-20-2012, 11:18 PM

And that, in a nutshell, is why Xigmatek has such a poor rebate reputation. Literally 0% of rebate filers receive their rebate without follow up. Not necessarily a huge problem, except that it is impossible to follow up. Emails WILL be ignored. Phone calls WILL be ignored. If you're lucky, you'll eventually get through, but don't count on it. There's tons of information about this on every single Xigmatek thread.

I sent them an email 2 weeks ago just for a status check. No reply yet haha...

izachpsk8

02-20-2012, 08:26 AM

Buyer Beware!

Only buy these if you think the full price is a deal! XIGMATEK does not fulfill rebates! I have called several times and they will not send mine. XIGMATEK is known on most of the review sites for their rebate scams. I learned to late :(

CallMeTraitor

02-26-2012, 02:20 PM

2 emails, no reply
1 call, no answer, left a voice mail

sooooooooooooooooooooooooooooooooooooooooooooooo messed up.

mooingmooseman

03-08-2012, 02:01 PM

still waiting

LxMxFxD

03-18-2012, 10:56 AM

still waiting

Have you received yours yet? I have not!

Xigmatek has replied to almost every mail i've sent them however. Here is the actual story:

The rebate forms DO say this: "Please wait AT LEAST 12 weeks from submission date deadline". The deadline for every November rebate promotion was DECEMBER 15, 2011.

December 15 + 12 weeks = March 8, 2012.

March 8 has come and gone, still no rebates. I just wrote them an email and got an auto reply telling me this:

"For all rebate inquieries: There is a minimum 12 week processing time frame from the post mark deadline. The post mark deadline is the 15th day after your promotion ends. Unfortunately, due to the large response of the November promotions, November submissions are still undergoing processing. Please leave your name, address, and the month of the rebate offer that you are inquiring about;along with your PayPal account email address in order for your payment to be processed. Please indicate if you would prefer a check by mail. You will receive your rebate payment once it has been processed as long as you have complied with all of the terms. You will be contacted if otherwise. We appreciate your patience. Thank you in advance for your understanding. "

So, it appears as if they are well within their "rights" to send a rebate whenever they want. This is aggravating but interestingly I take some responsibility for not reading the rebate form for the fine print before mailing it.

It does say "at least 12 weeks" meaning they could take 3 years to send it and not violate anything. I don't think any other rebate company has this kind of wording on their forms. Not to my knowledge anyway.

huevos

03-18-2012, 12:30 PM

Have you received yours yet? I have not!

Xigmatek has replied to almost every mail i've sent them however. Here is the actual story:

The rebate forms DO say this: "Please wait AT LEAST 12 weeks from submission date deadline". The deadline for every November rebate promotion was DECEMBER 15, 2011.

December 15 + 12 weeks = March 8, 2012.

March 8 has come and gone, still no rebates. I just wrote them an email and got an auto reply telling me this:

"For all rebate inquieries: There is a minimum 12 week processing time frame from the post mark deadline. The post mark deadline is the 15th day after your promotion ends. Unfortunately, due to the large response of the November promotions, November submissions are still undergoing processing. Please leave your name, address, and the month of the rebate offer that you are inquiring about;along with your PayPal account email address in order for your payment to be processed. Please indicate if you would prefer a check by mail. You will receive your rebate payment once it has been processed as long as you have complied with all of the terms. You will be contacted if otherwise. We appreciate your patience. Thank you in advance for your understanding. "

So, it appears as if they are well within their "rights" to send a rebate whenever they want. This is aggravating but interestingly I take some responsibility for not reading the rebate form for the fine print before mailing it.

It does say "at least 12 weeks" meaning they could take 3 years to send it and not violate anything. I don't think any other rebate company has this kind of wording on their forms. Not to my knowledge anyway.

Another typical story from Xigmatek. Try contacting Newegg about it.

djsat03

03-21-2012, 11:08 PM

Finally got my rebate. It was a PayPal deposit. That was freaking longest I ever waited for a rebate.

CallMeTraitor

03-27-2012, 04:05 PM

Finally got my rebate. It was a PayPal deposit. That was freaking longest I ever waited for a rebate.

Interesting...

How did you tell them to send you the rebate via paypal?

djsat03

03-28-2012, 01:20 AM

Interesting...

How did you tell them to send you the rebate via paypal?

I sent a email @ rebate@xigmatekamerica.com and the guy that responded back, told me i got two options to get my payment, check or instant payment to paypal account.

Haloviper

04-03-2012, 10:19 PM

Well I have applied for two different rebates from Xigmatek and the first one is 21 weeks and I still haven't gotten one penny and the second one is about 17 weeks and still nothing. Xigmatek makes a decent fan but they really need to go on the wall of shame for rebate scams. I've been buying products with rebates intensely for about 8 years and have applied for roughly 95 rebates in that time and received all of them except for a few scammer companies like Xigmatek. I know I didn't make any mistakes to disqualify on either one. I own a small computer store and build about 75 computers per year and I won't use one Xigmatek fan in any of them from now on or sell them in my store.

coltrane69

04-09-2012, 10:19 PM

Going on 14 months now waiting to get a $20 xigmatek PSU rebate. I finally filed a complaint with the Better Business Bureau yesterday, we'll see If that helps at all.

huevos

04-10-2012, 09:51 AM

Going on 14 months now waiting to get a $20 xigmatek PSU rebate. I finally filed a complaint with the Better Business Bureau yesterday, we'll see If that helps at all.

To anyone who has been burned by Xigmatek (essentially anyone who has submitted a rebate with them), I highly recommend submitting a formal complaint with the NYS Attorney General. This place is in Commack, NY (Long Island) and the appropriate form is here:

http://www.ag.ny.gov/sites/default/files/pdfs/bureaus/consumer_fraud/nassau_complaint.pdf

Address of their US location:

XIGMATEK USA
47 Mall Dr
Unit 3
Commack, NY 11725

coltrane69

04-10-2012, 02:00 PM

To anyone who has been burned by Xigmatek (essentially anyone who has submitted a rebate with them), I highly recommend submitting a formal complaint with the NYS Attorney General. This place is in Commack, NY (Long Island) and the appropriate form is here:

http://www.ag.ny.gov/sites/default/files/pdfs/bureaus/consumer_fraud/nassau_complaint.pdf

Address of their US location:

XIGMATEK USA
47 Mall Dr
Unit 3
Commack, NY 11725

I'm planning on filing a complaint with them as well, I just wasn't sure which local AG office was closest to Commack, Ny. Thanks for the heads up.

Maybe if enough people file complaints with the AG, Xigmatek might actually hire a legitimate rebate processing Company or better yet just quit offering rebates if they have no intention of paying them.

huevos

04-11-2012, 10:44 AM

I'm planning on filing a complaint with them as well, I just wasn't sure which local AG office was closest to Commack, Ny. Thanks for the heads up.

Maybe if enough people file complaints with the AG, Xigmatek might actually hire a legitimate rebate processing Company or better yet just quit offering rebates if they have no intention of paying them.

A coworker of mine that was burned by Xigmatek on a November deal relayed this to me. Out of principle, he had filed BBB, FTC, and NYS Attorney General complaints against both Newegg and Xigmatek. Xigmatek ignored everything. Newegg responded within days, presumably to the BBB complaint, as it was filed electronically (the AG complaint was sent via registered mail.)

The Newegg "executive" customer service representative essentially said that they've received TONS of complains about Xigmatek's rebate fulfillment practices and have actually formed a specific management group to investigate. People who complain to Newegg will be added to a list, from which they will hound Xigmatek until the rebate is paid. They are also investigating Xigmatek's rebate practices are are evaluating whether or not they will offer them again in the future.

Unfortunately, contacting upper tier Newegg CS is pretty opaque, so the best way to get on Newegg's radar is to skip the traditional phone/email/chat options and submit a claim with the BBB. Upper tier CS actively responds to BBB complaints. Link: http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=13146135&addressID=14237962&bbbID=1176

Also, you should submit an NYS AG complaint. As above: http://www.ag.ny.gov/sites/default/files/pdfs/bureaus/consumer_fraud/nassau_complaint.pdf

Address of Xigmatek's US location:
XIGMATEK USA
47 Mall Dr
Unit 3
Commack, NY 11725

At this point, this is essentially the only way you'll ever see your rebate check. It's quite a bit of effort for a small amount of money, but I know more than one of your are making sure this gets resolved out of principle.

coltrane69

04-11-2012, 02:30 PM

A coworker of mine that was burned by Xigmatek on a November deal relayed this to me. Out of principle, he had filed BBB, FTC, and NYS Attorney General complaints against both Newegg and Xigmatek. Xigmatek ignored everything. Newegg responded within days, presumably to the BBB complaint, as it was filed electronically (the AG complaint was sent via registered mail.)

The Newegg "executive" customer service representative essentially said that they've received TONS of complains about Xigmatek's rebate fulfillment practices and have actually formed a specific management group to investigate. People who complain to Newegg will be added to a list, from which they will hound Xigmatek until the rebate is paid. They are also investigating Xigmatek's rebate practices are are evaluating whether or not they will offer them again in the future.

Unfortunately, contacting upper tier Newegg CS is pretty opaque, so the best way to get on Newegg's radar is to skip the traditional phone/email/chat options and submit a claim with the BBB. Upper tier CS actively responds to BBB complaints. Link: http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=13146135&addressID=14237962&bbbID=1176

Also, you should submit an NYS AG complaint. As above: http://www.ag.ny.gov/sites/default/files/pdfs/bureaus/consumer_fraud/nassau_complaint.pdf

Address of Xigmatek's US location:
XIGMATEK USA
47 Mall Dr
Unit 3
Commack, NY 11725

At this point, this is essentially the only way you'll ever see your rebate check. It's quite a bit of effort for a small amount of money, but I know more than one of your are making sure this gets resolved out of principle.

Great Info Huevos, Thanks.

For me, Principle is all it's about at this point. I'm actually one of the luckier people who have submitted rebates with Xigmatek. I had 3 separate $20 rebates with them from January and February of last year. I finally got two of them via paypal after hounding them for 7 months, unfortunately the third was in my wife's parents name and address so I couldn't handle it at the same time. That was 3 or 4 months ago, and I haven't been able to get a hold of christina via phone since. Emails haven't worked either, as I've re-submitted my rebate scans almost monthly since they will no longer answer the phone.

It's no longer about $20, the new goal is to 1) inform any potential Xigmatek customers that I may come in contact with about their shady practices. 2) Inform the Better Business Bureau (and encourage other jaded customers to do the same). 3) Inform the New York Attorney General about Xigmatek 4) Make a BBB complaint about New Egg's continuation to offer Xigmatek rebates. and 5) Possibly looking into forming some type of online petition for everyone to collectively air their grievances about Xigmatek.

It's all about principle now.

corporationx

04-14-2012, 06:30 PM

Ya just realized that I didnt have my check either. I cant believe I took a chance on this.

CallMeTraitor

04-15-2012, 01:03 AM

Great Info Huevos, Thanks.

For me, Principle is all it's about at this point. I'm actually one of the luckier people who have submitted rebates with Xigmatek. I had 3 separate $20 rebates with them from January and February of last year. I finally got two of them via paypal after hounding them for 7 months, unfortunately the third was in my wife's parents name and address so I couldn't handle it at the same time. That was 3 or 4 months ago, and I haven't been able to get a hold of christina via phone since. Emails haven't worked either, as I've re-submitted my rebate scans almost monthly since they will no longer answer the phone.

It's no longer about $20, the new goal is to 1) inform any potential Xigmatek customers that I may come in contact with about their shady practices. 2) Inform the Better Business Bureau (and encourage other jaded customers to do the same). 3) Inform the New York Attorney General about Xigmatek 4) Make a BBB complaint about New Egg's continuation to offer Xigmatek rebates. and 5) Possibly looking into forming some type of online petition for everyone to collectively air their grievances about Xigmatek.

It's all about principle now.

I completely agree. This is absurd. The bitch Xigmatek CSR doesn't even answer her phone, she just changes her voicemail to replay to everyone. How shady is that?

huevos

04-17-2012, 07:50 AM

Bumping to remind people to check on their Xigmatek rebates and to file complaints if necessary.

djsat03

04-22-2012, 01:11 AM

Try emailing at christinafleck@xigmatekamerica.com see if you get any response, this was the person that responded back to me and i got my money in paypal.

Leave your name, address, and the month of the rebate offer; along with your PayPal account email address. Request Paypal deposit and not a check.

sorotsorot

04-26-2012, 02:21 PM

After failed several contacts with xigamtek .I complaint Newegg through BBB.org . and got $19 Newegg GC back . It is as good as cash to me.
The best punishment for xigmatek is to have Newegg drop them . Xigmatek do not have any reputation to lose anymore , they do not care about BBB complaint.

jf2go

04-29-2012, 10:38 AM

huevos

04-29-2012, 01:26 PM

21 weeks and counting waiting on a rebate check from Xigmatek for me. Numerous emails to Xigmatek with nothing but an auto-response. Rebate status phone number on the rebate form goes to a voicemail that states 'no information about your rebate will be given over the phone'. I have reached out to Newegg's customer service, but they have not made any progress, and seem to be giving me the - we've contacted Xigmatek customer service, and they will contact you by email - boilerplate answer. I am a loyal Newegg customer, but it looks like I will have to proceed with the BBB and NYS AG recommendations posted in this thread. It is about the principle at this point.

BBB Complaint link:
https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/name/xigmatek/

At this point, it's pretty clear that Xigmatek is essentially a criminal organization. It's unfortunate that Newegg's first-line response is to not claim responsibility, but their upper tiers will likely help you out.

Just to update anyone else still waiting for a rebate (pretty much everyone):

1. Most important: File a NYS AG consumer fraud complaint here: http://www.ag.ny.gov/sites/default/files/pdfs/bureaus/consumer_fraud/nassau_complaint.pdf

Address of Xigmatek's US location:
XIGMATEK USA
47 Mall Dr
Unit 3
Commack, NY 11725

2. In addition to filing the AG complaint via mail or fax with the NYS AG office, send a PDF of your NYS AG complaint to christinafleck@xigmatekamerica.com, notifying her that you have filed.

3. File a BBB complaint with Newegg here: http://www.la.bbb.org/ComplaintDetail.aspx?CompanyID=13146135&addressID=14237962&bbbID=1176

Xigmatek just ignores BBB complaints and the BBB is essentially toothless if the retailer doesn't care. However, Newegg's upper tier CS will almost certainly contact you after step 3.

Christina (the only rebate processor) from Xigmatek also seems to at least read her email before she ignores it, and lately appears to respond when notified of an official complaint with the AG. Send her a copy of your filing and, I cannot stress this enough, make sure you actually file it. As with any "trick" concerning Xigmatek, this will likely only work for a few weeks before they continue ignoring everything again.

I've encouraged everyone that I know that was sucked into the Xigmatek scam to do follow these steps, and all have gotten their rebate in one form or another. It's sad that we have to go through such lengths to get such a palty amount of money, but it's at least some small comfort that Xigmatek isn't allowed to offer rebates on Newegg anymore.