Pricematching Guide

[allholy1]

Here is some information compiled from users on this forum, along with the stores websites. Print out copies of the emails below and bring them to the store to guarantee you get the price match. Starting out with the most common B&M (brick and mortar) store to deny price matches, Circuit City. Bring both e-mails to guarantee the price match!

Although I do love all your kind words, I would appreciate it if you kept it more ‘personal’, and PM it to me. That way we can keep this thread clean, and keep it only related to comments added to this forum. Moderators, can you help me out with this?
Anonymouse’s guide on Price matching ( http://forums.slickdeals.net/showpost.php?p=1241958&postcount=13)

[TraderX]

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Best Buy (www.bestbuy.com) (weekly ad (http://bestbuy.dailyshopper.com/))

I have received no emails pertaining to price matching, please submit them to this thread!


Contact Form (http://www.bestbuy.com/site/olspage.jsp?id=cat12104&type=page) This includes misc. contact information on the right side.
Customer Care phone number "Round the clock (http://www.bestbuy.com/site/olspage.jsp?id=cat12104&type=page) " 1-888-BEST BUY (1-888-237-8289).
Store Locator (http://www.bestbuy.com/site/olspage.jsp?id=cat12090&type=page&isCarFi=null)




The BB policy is basically a duplicate of CC. It is a 10% off of the advertised price of all local competitiors, and upto 110% of the price difference match upto 30 days after purchase (14 days on computers, HDTV's, camcorders, cameras, and other 14 day returnable items). Managers have told us to not match Sam's, other discount warehouse stores, and Walmart claiming they don't qualify as local competitors, but I have done price matches for them at times as well. The official policy is as follows:


How does the price guarantee work in Best Buy stores?

Here are two more great reasons for you to shop with confidence at Best Buy.

If you are about to make a purchase and discover a lower price than ours, let us know and we'll match that price on the spot.

Already bought it? We'll refund you the price difference, plus an additional 10% of the difference — up to 30 days after your purchase (14 days on select categories*).

Either way, simply bring in proof of a local retail competitor's price on the same available brand and model (plus your original Best Buy receipt, if applicable). Then, we'll do the rest.

Exclusions apply. See details below.

*Select Categories include desktop computers, notebooks, projectors, monitors, printers, camcorders, digital cameras and radar detectors.

Exclusions:
The Best Buy Price Guarantee does not apply to competitors' free offers, limited quantity items, open-box, clearance or closeout products, mail-in incentives, financing or bundle offers. In California, the policy does not apply to mobile phones. The policy does not apply to typographical errors or a competitor's price that results from a price match.

What is considered a local retail competitor?
A retail store located in the same market area as your local Best Buy store.

What is considered "verifiable proof" of price?
The best way to show proof of price is to bring in the competitor's current ad, which shows the price of the item you wish us to match and the dates for which the price is valid. If the current ad is not available, we reserve the right to call the competitor's store to verify the lower price and availability of the item.

How do you handle a price match if the Best Buy price includes a rebate, gift card or other promotional offer?
Our purchase price is calculated by deducting the value of all discounts, free items and mail-in rebates when determining our purchase price. Simply put, a refund or price match will be based on the purchase price at Best Buy after all discounts and promotions are applied.

We offer you the choice between the Best Buy purchase price or the competitor's price. (See details below for how we handle competitor rebates.) If you choose a competitor's price, applicable Best Buy rebates will no longer apply and will not be fulfilled. Free items received during the original purchase must either be returned or their value paid for. This applies to "packages" or "bundle rebates" as well. If you choose the competitor's offer, the entire original package or bundle rebate is invalid.

If you prefer a current Best Buy offer instead of your original Best Buy offer, you must accept either the entire current offer, or your entire original offer. You may not, for example, receive both a current advertised sale price and a rebate that was in effect at the time of your original purchase but is no longer available. You may choose the offer that is best for you.

How do you handle a price match if the Competitor's price includes a rebate, gift card or other promotional offer?
The competitor's purchase price is calculated by deducting instant discounts taken at the register such as instant rebates. Mail-in rebates and other deferred savings are not deducted from the competitor's purchase price.

What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a retailer will advertise a very low price for a product but have only limited quantities in stock. If the item is out of stock or the competitor has limited quantities of an item, then the product is not eligible for price matching.

Are Best Buy services eligible for price matching?
Due to the differences in services being performed, Best Buy does not match competitor's service prices. This includes, but is not limited to, services such as delivery, installation and Geek Squad® computer services.

What does it mean not to match a competitor's price that results in a price match?
Best Buy will not price match to a local competitor's price that has already been reduced by a price match to another retailer. We do not allow "stacking" of multiple offers (e.g., free items, plus price matching, plus rebates, etc.).

Can I have my price match request processed over the phone or online?
We currently are not able to process your claim over the phone or online. However, if you have questions regarding the policy, call our Customer Care Center anytime at 1-888-BEST-BUY (1-888-237-8289).

What if I find a lower price at a Best Buy store or BestBuy.com?
If you find a lower price on BestBuy.com or at another Best Buy store either at the time of your purchase or within 30 days of your purchase, we will refund you 100% of the difference. The extra 10% of the difference does not apply. (Web exclusive offers advertised on BestBuy.com are not eligible for price matches.)

What is a Web exclusive offer?
A product that can only be purchased online or a price that is only offered to online buyers.

[allholy1]

Circuit City (www.circuitcity.com) (weekly ad (http://weeklyad.circuitcity.com/circuitcity/default.aspx?action=nuep&r=10370.265896&))

An email stating that they WILL price match to Sam’s Club, courtesy of bosstone74 from here (http://forums.slickdeals.net/showpost.php?p=1077846&postcount=21)

Fill in what is needed:


From: "Customer Care" <customercare@cc.CircuitCity.com>
To: xxxxxxxxxxxxxxxxxxxx
Subject: Re: Store assistance
Date: Monday, February 14, 2005 1:49 AM

Dear xxxxxxxxxxx:

Thank you for writing to Circuit City.

I understand that you want to know whether Circuit City stores match
Sam's Club and would also like to know about the low availability of a
advertised product.

Circuit City Stores will price match with Sam's Club under the Price
Guarantee. At Circuit City we do everything in our power to make sure
you do not pay a penny more than you should for anything you buy. If
you have seen a lower advertised price from a local store with the same
item in stock, we want to know about it. Bring it to our attention, and
we will gladly beat their price by 10% of the difference. Even after
your Circuit City purchase, if you see a lower advertised price
(including our own sale prices) within 30 days, we will refund 110% of
the difference. Our guarantee applies only to advertised prices. It
does not apply to special offers or promotions, including rebates,
free-with-purchase offers, and special financing. Web sites other than
www.CircuitCity.com also do not qualify for our Price Match Plus
Guarantee.

For more information on this and other Circuit City guarantees, please
visit our home page and click on "Help" or you may click on this link:

http://www.CircuitCity.com/ccd/gene...6398#pricematch

As per your query, I recommend you call or visit the nearest Circuit
City store and contact the Store Manager, since he would be in a better
position to assist you with your Price Match request. If you need
assistance in finding your local Circuit City store, please check our
web site Store Locator. This feature can help you find the locations
and phone numbers of the closest Circuit City stores in your community.

To access our Store Locator:

- Visit http://www.CircuitCity.com
- Locate and click on the tab marked ?Store Locator? at the top of the
page
- Type your ?Zip Code? or enter your ?City? and ?State? and click on
the ?find? button.

I would like to inform you that, the advertisement must have been read
by many customers. As with any items, product availability remains on a
first-come, first-served basis. Depending on the number of orders
received, the possibility exists that a popular item may sell out again
before a customer has the opportunity to purchase it. Please note that
the amount of product actually available may not fulfill the needs of
every customer.

Further, if you need any assistance, please do not hesitate to call our
Customer Support Department at 1-800-843-2489 (Monday-Saturday between 9
a.m. and 10 p.m. or Sunday 11 a.m. and 8 p.m, EST). A customer service
representative will be glad to assist you.

I apologize for any inconvenience caused.

Thanks again for writing to Circuit City. Your continued patronage is
important to our company. We hope to have the occasion to serve your
future consumer electronics, home, office and entertainment needs.

Sincerely,

Nitesh C.
Customer Support Coordinator
Contact ID Number: 748459

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An email stating that a website can be printed out (IE Sams Club (www.samsclub.com)) can be used to obtain a pricematch. Thanks gnode.


--- Customer Care wrote:
Date: Sun, 17 Jul 2005 04:22:04 -0500 (EST)
From: Customer Care

To: xxxxxxxxxxxxxx

Subject: Re: Store assistance from

xxxxxxxxxxxx


Dear xxxxxxxxx:

Thank you for writing to Circuit City.


I understand that you are disappointed as your request for price match
was refused by the store and you seek information regarding advertised
price. I apologize for any inconvenience caused.

Circuit City's price match policy states that, if you see a lower
advertised price from a local store with the same item in stock,
please bring it to our attention and we will be happy to beat their
price by 10% of the difference. Even after your Circuit City purchase,
if you see a lower advertised price (including our own sale prices)
within 30 days, we will refund 110% of the difference.

Price match policy applies only to advertised prices. It does not
apply to special offers or promotions, including rebates,
free-with-purchase offers and special financing.

Please note that 'Advertised Price' is any printed or electronically
broadcast price that is verifiable. Special offers or promotions do
not qualify. This includes, but is not limited to, rebates,
free-with-purchase offers, and special financing.

I trust this information is helpful.

Thanks again for writing to Circuit City. Your continued patronage is
important to our company. We hope to have the occasion to serve your
future consumer electronics, home, office and entertainment needs.


Sincerely,

Kiran V.

Customer Support Coordinator
Contact ID Number: 1003388


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Useful links for Circuit City (www.circuitcity.com):

Price Guarantee (http://www.circuitcity.com/rpsm/cat/-13318/edOid/105471/rpem/ccd/lookLearn.do)
Store Locator (http://www.circuitcity.com/ccd/locator.do)
Contact Form (http://www.circuitcity.com/cs_customer_email.jsp?c=1)

[allholy1]

Best Buy (www.bestbuy.com) (weekly ad (http://bestbuy.dailyshopper.com/))

I have received no emails pertaining to price matching, please submit them to this thread!


Contact Form (http://www.bestbuy.com/site/olspage.jsp?id=cat12104&type=page) This includes misc. contact information on the right side.
Customer Care phone number "Round the clock (http://www.bestbuy.com/site/olspage.jsp?id=cat12104&type=page) " 1-888-BEST BUY (1-888-237-8289).
Store Locator (http://www.bestbuy.com/site/olspage.jsp?id=cat12090&type=page&isCarFi=null)
Price Guarantee policy ( http://www.bestbuy.com/site/olspage.jsp?type=page&categoryId=cat00002&contentId=1043363603262&id=cat12098#storepriceguar)
For use when price matching an online order, call this number: 1-888-237-8289
Best Buy now Price Matches their own website as of July 31st, 2005. Posted here (http://forums.slickdeals.net/showpost.php?p=1429044&postcount=1)

[allholy1]

CompUSA (www.compusa.com) (weekly ad) ( http://www.compusa.com/adproducts/default.asp)

No e-mails present

Price Guarantee terms:
We'll match any local retail competitor's advertised price on every technology product we sell, either at the time of purchase or within the following 21 days. Our low price commitment covers all new, factory sealed products of the same brand and model number that are available, and in stock, at any local retail store. Our commitment does not apply to Internet offers or any one-of-a-kind or other limited-quantity offers, discontinued or close out items, refurbished products, trade-in sales, or special financing.



Contact Information/Customer Service (http://www.compusa.com/support/default.asp)

[allholy1]

Staples (www.staples.com) (weekly specials (http://www.staples.com/catalog/browse/zip.asp?url=%2FProducts%2FPromotions%2Fshort%5Fter m%2Easp&qs=))

No e-mails present retaining to Staples


Price match policy (http://www.staples.com/sbd/content/help/using/general_match.html)
Contact Number: 1-800-3STAPLE
Store Locator ( http://www.staples-locator.com/)
Staples Online Chat: Link can be found from 10:00 AM to 7:30 PM Eastern Time Mon-Fri, at the top right of Staples (www.staples.com)
More contact information ( http://www.staples.com/content/Help/Contact/default.asp)

[allholy1]

Office Max (www.officemax.com) (weekly ad (http://officemax.crossmediaservices.com/officemax/default.aspx?action=nuep&r=632572408578566790614991263&BV_UseBVCookie=yes))

No emails

[list]
Store Locator ( http://www.officemax.com/max/solutions/Shanghai?docPart=shanghai&containerPage=http%3a%2f%2fwww.officemax.com%2fmax %2fsolutions%2fcustserv%2fStoreLocator.jsp&containerQuery=BV_UseBVCookie%3dyes&loadPage=http%3a%2f%2fwww.officemax.com%2fcgi-bin%2fmqinterconnect%3flink%3dfind)
Customer Service Number: 1-800-283-7674

[allholy1]

Office Depot (www.officedepot.com) (weekly ad (http://officedepot.crossmediaservices.com/officedepot/store_location_zip_entry.asp?StoreID=2279445))

No emails… yet!


Low Price Guarantee ( http://www.officedepot.com/renderStaticPage.do?file=/customerservice/lowPrice.jsp&template=customerService)
Customer Service main page ( http://www.officedepot.com/customerservice.do)
Support line, 24/7, 1-800-GO-DEPOT (1-800-463-3768)
Email Support ( http://www.officedepot.com/customerservice/input.do)

[cav]

MENARDS

http://www.menards.com/FAQs.do;jsessionid=2A2FA1A893272024659A7B122200FBA 3#q14

What is the Menards "Low Price Guarantee" policy?
We guarantee our everyday competitive prices. If you find a lower everyday or advertised price on an identical stock item at any local retail competitor that has the item in stock, we'll beat their price by 11% when you buy the identical item from us. Just bring us the competitor's current ad. Competitor's closeout, special order, discontinued, clearance, liquidation and damaged items are excluded from this offer. Rebated offers or those requiring trade-ins or other conditions precedent or subsequent to qualify for the lower price may also be excluded. Menards reserves the right to exclude other offers as necessary including but not limited to availability or special promotional offers. Any conditions required to qualify for the lower price at a competitor will also be required at Menards. Limited to reasonable quantities for homeowners and one-house order quantities for contractors. Current in-store price, if lower, overrides Menards advertised price. Visit store for complete details.

[redsolar]

Thanks ShlocDoc, discuss in this thread (http://forums.slickdeals.net/showthread.php?t=403029)

I know that this had been discussed about a year ago but I felt it was worth bringing up again so that newer members or those who missed the posts could take advantage.

Amazon.com has a great pollicy of price matching against itself if the price of something you bought goes down after you bought it.

For example:

Today you buy a widget for $100. Next week the price drops to $80. You email them and request a refund for the $20. A day later you get it. That easy.

I've been using it for years and it has saved me hundreds upon hundreds of dollars.

Enjoy the savings!