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|Topic Review (Newest First)|
|01-18-2016 11:40 AM|
|01-18-2016 10:04 AM|
|01-18-2016 01:25 AM|
EDIT: Also I don't get charged the bs "HD technology fee". They actually give me a credit of around $2.00 for getting a CableCard.
|01-17-2016 03:54 PM|
I'm confused here, can someoone help me out? Internet Pro Plus with HBO is $55, it includes HD channels. But the only device that comes with the package is X1 Digital, not "X1 HD". If I pick X1 HD it adds a $9.95 "HD technology fee" to the monthly bill.
Is there any way to get the HD channels while sticking to the $55 monthly charge? Cablecard or something?
Montgomery County, MD, if it matters.
|01-13-2016 02:51 PM|
|Superorb||So I was looking at prices for new customers, and not only is everything incredibly expensive for internet only, but now they're requiring a 12-month contract for every plan they offer. You can do it without the contract, but then they add $10/month to the plan. I hate HATE monopolies like this. They should be illegal, but Comcast spends millions a year on political lobbying so they can get away with murder with impunity. This is what happens when competition decreases. Consumers ALWAYS suffer.|
|01-07-2016 10:10 AM|
|Superorb||My $40 rate just went up to $70/month for 50mb internet only. That price is sickening.|
|01-05-2016 08:01 PM|
|hottoys2012||Last year I was getting blast an digital preffered tv for 49.99/12 months. i later found out how i was able to get this pricing is that my apartment complex offers free basic. the sales people had the digital starter code on my account even though i wasn't actually paying for digital starter so that I could just pay for digital preffered only without actually being charged for digital starter. they were doing this frequently in my area but they updated their system towards the end of 2015 and they are no longer able to add the digital starter code without you paying for it. so now its like over 100 dollars for the same thing it sucks. its called a basic expander code that expands your basic to digital starter. even digital preffered by itself was only 17 dollars plus rental fees when they were giving you the digital starter codes for free on the account. but the new system and auditers stopped this practice in my area.|
|10-28-2015 10:51 AM|
Interesting experience here... Maybe this is useful for someone else:
I cancelled my AT&T service (excellent performance) after not being able to get a good retention rate anymore. Last week, I looked around the internet and found the cheapest deal being 25 mbps for $30 per month. I live in an apartment complex and there is a flyer to call this guy for deals. I did, and he offered me the exact same deal ($30). I held off figuring I can use that $100 coupon from that coupon site mentioned a few post above mine.
However, this week, after receiving my modem (refurb from ebay) the deal on the website is gone and replaced by a $40 /month combo deal with HBO. I called the flyer number again and got a different department. Apparently, there is some reorganization going on, and right off the bat, they offered me the 25 mbps service for $20/month. No contract or activation fee.
I urge you to call your local comcast agent/office for deals. You may need to google for the local phone number.
|10-26-2015 01:02 PM|
I was paying $39.99 for blast for the past year. In September my promotional rate was over so I called in and they said my rate was going to be $66 per month afterwards, which I am fine with. However, last week when I got my bill, Comcast added an extra $12 on top of the $66 per month because per my conversation with them, that's for the blast service I have. The blast service was also part of the previous promotion and for me to keep it I have to pay the extra $12. Nobody ever told me that when I called in September.
I am calling this week to cancel and sign up again with my family member's name.
|10-26-2015 12:46 PM|
|10-23-2015 08:04 AM|
$20 for 3mbps "Economy Plus" (internet only)
$40 for 25mbps "Internet Plus" (includes some TV channels)
$50 for 75mbps "Internet Plus w Blast" (also includes some TV channels)
I already own my modem and router, and don't want TV or a Comcast DVR. But the 25/75mbps "internet only" cost is oddly higher than with the TV channel packages mentioned above.
Based on reading this thread, my three options seem:
1) Call Comcast and try to get a reduction in my $66 rate.
2) If Comcast will not reduce my rate, cancel my service, use my neighbor's wifi for a week or so, and then re-sign up using my wife as the "new Comcast customer".
3) Change to AT&T U-Verse service which I had in the past (but which has gotten pricey even for new customers).
Anyone around Chicago area have luck with option 1 above, or tried option 2?
And for anyone that currently has one of the internet/TV packages, will I be stuck having to use a Comcast DVR or some such device?
|10-17-2015 09:28 PM|
|alchemista||retailmenot shows several coupons for $100 visa card on signup (for certain services). Does anyone know about this deal and details? Can't find it easily on google|
|10-15-2015 03:21 PM|
|Superorb||My internet was dead for 7 hours this morning. A bunch of major metro areas were dead as well, not only Denver. I asked for a statement credit, but of course they won't do it. They have no problem charging me for services I don't have or whatever else they can think of though. Comcast is a despicable company.|
|10-15-2015 06:55 AM|
My experience was not smooth, and I think it was because I used the online sign up, over the weekend, too. But maybe it could also have been that I did not wait enough time after cancelling. Initially, I tried to sign up online as the new customer before the end of the month was up, but the site said the address was already in use. So I called and confirmed the last day of service, and that my account would be cancelled, right? Right, they said. I then waited for that cancellation day to pass, and sure enough, the next day after that, I tried again, and the online form did not have any error anymore and let me sign up the new customer at the address. So I thought everything was good. The modem was still working too.
Well, it turned out my old account was cancelled for billing purposes, but apparently not for actual service (different department, lag time). Meanwhile, the sign up process for the new customer went through online, but it said it would need to be confirmed (entered manually into another system, as I was told later) and I would get another confirmation email, which never came. So I ended up calling the phone number listed in the first email, that said call this number if you don't get the confirmation email in a few days. The welcome recording says it is some support company (forget the name right now) on behalf of xfinity. Then talked to a tech sounding guy (got my hopes up at first), but he was actually quite rude. He said that he could not find my new customer information at all and that the online system automatically deleted it. He was extremely adamant about that. He tried hard to get me to re-sign up over the phone, and I initially said yes, but then changed my mind because it just felt funny to be giving out the same personal info again, and just the principle of the matter - how could they not have any record at all? Well, I was right. I called back later, but from the main Comcast phone number, got someone who was more courteous. She was able to find my new customer info after all, the same info that the other guy said the system automatically deleted.
In the end, it all worked out, the old service was finally disconnected (though that then resulted in a couple days of downtime, which is exactly what I was trying to avoid), and the new service was connected (though they forced me to buy a new modem, saying my old modem Motorola SB6120 was no longer supported, even though it is DOCSIS 3.0 and was working just fine a few days prior to that!).
So overall, with the customer support calls and confusion, the few days of downtime, and the forced modem upgrade, an unpleasant experience. On the plus side, I saved a few bucks, and so it was worth the aggravation. At least that is what I tell myself.
|10-14-2015 02:32 PM|
|This thread has more than 15 replies. Click here to review the whole thread.|