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|Topic Review (Newest First)|
|11-19-2011 07:42 PM|
just thought I'd mention this since we discussed it a bit in this thread. I ordered a case from Newegg and they shipped it as is, ie, in the product box, with no additional protection. Box is beat to hell and dented. Did not open yet. HOWEVER, I decided to buy an NZXT case last week, 20% off at Newegg. Amazon matched them, so I got it there instead. The case arrived in a huge amazon box surrounded by packing material. Although the amazon box was also beat up (fing UPS/FEDEX must really hate me), the product box inside was pristine.
Amazon return policy is also much better.....so, if at all possible, I recommend amazon price match instead of "the egg".
|11-10-2011 05:01 AM|
|11-09-2011 02:24 PM|
|husky55||Thanks for mentioning the Winki3. Never heard of it. In any case, one has assume the best, everything is working. Military grade? LOL!!|
|11-09-2011 02:09 PM|
oh, slight bummer.
I was going to suggest to anyone who is interested in testing the board but doesn't have all the system components yet to simply use the on board OS "winki". All you would need is the mb, CPU, PSU, and RAM. Unfortunately, looks like the took it off their mbs. I checked my other msi mb and it's not there either. Used to be like this:
Guess they wanted to save a few bucks on flash memory. Guess you can still check things out with a flash drive, maybe, but might as well use Ubuntu I would think...........................
Actually, MSI recent advertising is a bit misleading.......http://micro.msi.com/mc2/features_winki3
"Winki 3 is a free Linux-based O/S which is based on the Linux core. With an ultra-fast booting speed and a multi-language interface, the built-in Winki 3 provides an easy-to-use internet environment that includes the most popular functions such as internet surfing, web mail, instant messaging, picture browsing, and more. It's the most practical way to be online in the shortest time."
EDIT: You also need a case! LOL! I bet I forgot something else
|11-09-2011 01:43 PM|
I agree with muffinz, this is supposed to be fun.
Got mine today. Almost the same a muffinz's. No 5 year warranty that I can see. Too busy to start working on it now ans still waiting for the Seasonic PS so I will not know if it has any problem. Box is not sealed but I had this problem before and if all the parts are there then it's all good.
Frankly if the board did not work then just return it and move on. So far from what I can see the MSI board looks OK.
|11-09-2011 01:35 PM|
wasn't sure people were still following this thread as it was no longer "stuck" to the top for me
So, after a long wait, I got mine today. I'll describe condition since I know quickfuse (others?) probably interested.
-Box looks new but not sealed in any way.
-All small stuff in plastic bags taped shut and loosely placed on top of a piece of cardboard which rested on MB.
-MB itself in plastic anti-static bag. Looks new as far as I can tell.
-BBB sticker on box, 3- year warranty painted on box, no 5-year warranty indication at all. Sometimes companies match warranty offers to specific product S/N. Will register for the extended warranty immediately to make sure there are no hangups; otherwise will RMA right away.
@quickfuse: Your partner is correct. Just return the board if unhappy, otherwise keep it and move on. Building this thing is supposed to be fun, remember? Don't let the minutia get to you or this will just become a hassle. Seriously, can you ever really confirm the board you get is new anyway? If it helps, you are also absolutely correct about the packaging. I mentioned the card reader I purchased arrived in an envelope. I didn't look it over to closely. Turns out the packaging was broken. Absolutely smashed. However, I'm gonna keep it and try it out anyway. If it works, I'm not going to RMA it. Not worth the trouble since it has a 1 year warranty anyway. Newegg did offer me the phone number for the expedited RMA. (LOL. I just checked, they finally posted my review and the company that makes the card reader, Rosewill, offered to replace it, even though it's not their fault! Go Rosewill!)
As an aside, who knows, perhaps Newegg's policy with it's merchants is that all merchandise should be packaged to ship. Although, RAM in an envelope.......really Newegg?
|11-09-2011 05:09 AM|
Did we get the same thing? Probably not. But if you got a previously opened board I dunno if newegg had anything to do with it. Your beef is probably with MSI. Newegg gets thousands of motherboards on pallets. Someone places an order they grab one from a pallet, throw it in a box and ship it to you. Even if they dropped it I doubt they would open it to check and test the contents.
Slightly off topic I think this will be my first and last MSI board. I switched from a cheaper Gigabyte z68 board because this MSI one had better specs and build quality. But imo the bios is glitchy, shows no post information, doesn't overclock any better at sane voltages and when posting takes what seems like twice as long as the Gigabyte board I had. I would definitely go back to the Giga board and pocket the difference but I don't want to bother tearing my system down again doing the return and building yet again.
|11-09-2011 03:59 AM|
|11-09-2011 03:56 AM|
Any one or two of those, I'd agree, just a coincidence! But all of them together; that board has been pulled out and messed with. At the very least the box was opened, the contents gone over, and the board pulled out and examined. Rather sloppily.. To me, it basically looked like the person putting the board back in the box had no reason to believe it was about to be resold as new.
Look, I'm not saying there its impossible that I am mistaken about it being actually mounted and used already... Its absolutely feasible that only a few of those things actually happened from handling, and I mistakenly blew it out of proportion. Maybe the box fell and someone in the factory or warehouse had to re do the QC check; maybe its been kicking around a warehouse for so long that the records on its history are long gone.... But, you cant seriously be telling me that all of those things just happened on their own, and other than the old warranty sticker, you and I received exactly the same thing....!
|11-09-2011 03:50 AM|
|evolving||Looks like its $149 on amazon now, straight up, plus a 15 dollar rebate!|
|11-09-2011 02:58 AM|
|sbtd||Just so you know motherboards never come sealed. I've ordered over a dozen motherboards in the last couple of years and none of them come wrapped in plastic. And the only board to come with any kind of seal at all was an Intel itx board I got last year that had a plastic sticker on it but that's it. Retailers like Fry's often add stickers and plastic straps because they don't want people stealing parts but again they do not come with any kind of seal from the factory. As for the MSI board in question the one I got from Amazon had the 5 year and bbb stickers on them. The cd driver sleeve looked pretty beat up and old but everything else was fine. What people should keep in mind is that these boards are hand packed in Asia. If I worked 16-20 hr days on a line packing this stuff I might just go screw it and slap a bad sticker or a beat up dvd in the box once in a while too. You can call it poor quality control on by the manufacturer but I doubt Newegg is purposely selling used items if the item is actually used which I kind of doubt.|
|11-08-2011 11:48 PM|
I dont have time for this! I dont have time to sit on the phone for an hour just to be told that I can "RMA it like everyone else." Being told that they will pay for shipping is not enough to make me satisfied, when they ripped me off by sending me something already handled, possibly stress tested by a reviewer.
Did others that else that ordered this have a 3-yr warranty sticker on their box or did others have the correct 5-yr sticker? After researching, it looks like it was put only early release versions of the board; as in, mostly the ones sent to reviewers.... that would explain the fac that it had been opened, and looking just slightly used, huh? Just conjecture, I really dont know.... From the
I needed to test my other parts, so if any of them werent working together I wouldnt be screwed twice over- especially since it had taken over a week for this mainboard to show up, even with rush processing. So, I got it to POST with stock cooler pretty easily, and it stayed at 62C at the CPU for a couple hours in UEFI BIOS... Can't manage to get Win 7 onto my M4 (with my current PC's oddball IDE DVD drive + its screwy old BIOS not letting me boot to cd or even allocate the DVD to anthing but secondary slave for some reason)... So even though I said screw it, maybe its been opened & messed with, lets see how it runs since apparently NE plan to treat me the same either way.....Yet Im stuck in the UEFI so I cant really stress test it until I get a SATA DVD drive.
Ordering a $25 DVDR on Amazon tonight, so I may be able to test it soon, but to be honest, I am on the fence about whether or not to pack this back up and start making complain phone calls; or just accept that it was probably used for a short while like a for a review or something and then sold as new.... and just move on with my life...
As an update, I just received a CM 212 EVO that has been smashed in on the side of the box. It came in a box with NO packing peanuts.... When it arrived, there was the sound of small bits sliding around inside the box, so I slowly unpacked it while taking pictures, to find that the thin hard plastic that supports the cooler was cracked.
Upon further inspection, the metal fins of the heatsink are bent. Its nothing massive, ie none of them are pushed into each other, but yet again, its something I paid full price to get new, not to get a defective altered version of. Some may say its the mail services' fault, but this came shipped with completely ineffective packing. Well, it came with NO packing, it was just like the cheap amazon/ebay sellers who find the smallest box that it will fit into and assume "oh well this box fits so well, its not sliding around inside, so it doesnt need any packing foam or padding!" My earlier (2mo ago) headphone purchase from NE came like that, too... but that was a set of headphones, not a very easily breakable (or in this case bendable metal AND breakable plastic fan).
My partner keeps telling me its not worth the stress to deal with returning this stuff. She keeps telling me that "try it to see if it works, and you can test your parts at the same time" which I did, but now I dont know what to do since it does work... Will it work for as long as a brand new board? Did the person that tested the board out notice a defect that I havent found yet and NE figured most people would miss? About the HSF, she was pissed when she saw it, but again says that its worth the hassle of returning, "its just a $30 cooler." And if its just to get new parts without having to pay shipping, its a hard call. With all the time and energy I have expended examining items and (already) dealing with CSRs blowing me off, not getting straight answers about future returns on items i couldnt test, etc.. I would need some sort of coupon or other compensation, to make me actually recommend New Egg to anyone, or order anything from them myself..
Oh, yeah.. Just like the earlier email to them, about some of my packages having invoices and some not, they still have not replied to either email, this one sent on Thursday. I'll send them another email, and will probably attempt a chat with them just to tell "for the record," may say that I would need compensation to ever buy parts for my future builds from them again...... but I loathe talking on phones, and hate being treated like crap after sitting on hold even more, so I dont know how far I will take this.
I have pictures of both HSF and motherboard unpacking, with some close ups detailing the bent fins on the former and the half-peeled CPU socket sticker on the latter... Need to upload them off my phone, but ive got them if anyone wants to see. Would this help my case with NE, should I send a few pics of both along with a complaint (saying I had plans to use NE to build multiple systems in the next year) to the CSR's direct email i was given? Any other suggestions? Should I just move on, register my products and rely on their limited warranties? Im so at the end of my rope right now. This is the sorta thing that would be no big deal to a lot of people, but my only income is from Disability SSI (which in case u didnt know is barely enough to stay fed and clothed in) and Im over budget without even getting a case, soundcard or blu-ray... at this point i cant afford the case I want, cant afford any soundcard for a while, and will be downgrading to a $20 dvd-r. So Im pretty upset at this point... I apologize for the insane rants I've been posting, but I just don't have anyone else to really vent about this stuff to at the moment.
Thanks for just reading my crazy ramblings if you got to this part hehe
What would you all do in my shoes?
|11-07-2011 08:03 PM|
|11-07-2011 04:15 AM|
I had a terrible rep on live chat, they told me to call even though it was 10 min before the center stopped taking calls, was told I could send the board back and wouldnt have to pay shipping, but that she couldnt do anything about any expiring warranties due to their screw up. She pretty much brushed me off and told me the only people that could help me were the phone RMA people and "I dont think you need to worry about shipping costs" repeatedly. Vague, no apologies, kinda treated me like I was just being paranoid. I took a ton of pics and a vid or two unboxing it. Everything aside from the power adapters (which were probably just replaced) looked like it could have been opened, and the MSI OC Genie sticker was half way peeled back, kinda curling up, definitely looked like it had been taken off.
Pretty pissed, but I hate making phone calls... may just test my parts first, and if I have any problems raise hell... but, gotta say not cool with it in principal, even if it works fine and I have a 5-yr warranty. I paid for a new motherboard.
|11-04-2011 05:14 PM|
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