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|Topic Review (Newest First)|
|09-28-2012 10:02 PM|
I've rented from Sixt. Most rental companies have the same terms as Sixt: "Please note that the image shown here is only an example of the vehicle class (errors excepted). You can only make a reservation for a vehicle class and not for a specific vehicle." That why Hertz touts "Rent this exact model" on their website when you choose a Mustang or other prestige-type car.
It really sucks, but that's how it works. I assume you also pre-paid for your rental. No harm calling and complaining, but set your expectations low.
|09-28-2012 03:18 PM|
|09-28-2012 12:57 PM|
Rental reservation for one car and it was changed for another -- SIXT
I saw a nice deal on dealnews dot com about Mercedes C class rentals in Florida. Went link to the site and was delighted to see a full list of cars to choose from. Jaw dropped to the floor when I saw that a Mercedes E class was being offered for $360 for the week all taxes and so forth. Hertz rents the same car for $800/wk.
I noticed the other day when checking in on my reservation that they downgraded the reservation to a Mercedes C class. I feel like that was wrong for them to do because they gave me a choice and I agreed to rent a E class and the advertised price. I got both email confirmations for the Mercedes E class. What would the educated consumer do in this situation. In a way I don't want to call them and argue now because I don't have any other reservations, so don't want them to drop me all together.
Any input on how to work this will be very appreciated.