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|Topic Review (Newest First)|
|12-14-2012 07:35 PM|
|12-11-2012 11:00 AM|
|edder||I also received 3 robo calls and the email reminder to sign up. I just checked my bill and have $6 past due even though I canceled 2 days after ordering. When I canceled, the rep said I wouldn't get charged because the phone hadn't been activated yet.|
|12-08-2012 10:30 AM|
|12-07-2012 08:35 PM|
I got $89 past due bill which was already sent to collections agency! Beautiful.. stuck on ATT CSR explaining the whole thing.. they keep saying u didn't return the phone.. blah blah!!
Update: Now they say I have to pay for activation fee for sure? How did you guys get out of it?
|12-07-2012 06:37 PM|
|miky702||After 2 hours on the phone I finally found a CSR nice enough to refund the payment. I bought the iphone5 refurb from ATT but decided to cancel it. Don't wanna go through all this trouble again...|
|12-07-2012 02:36 PM|
Yes, unfortunately, these phones were pre-activated so you really did only have 3-days from order date.
I did ask a CSR at time of order whether you had 3-days after order date or receiving date, and he said receiving. You could argue a CSR told you the same.
However, when I called to cancel 2-days after ordering before I even received it, the CSR who cancelled my service did tell me that phone was activated on the day I ordered.
|12-07-2012 02:23 PM|
|miky702||Help! I was billed 125+ and I called CS and she told me I had to pay 37 dollars for activation since she said I ordered on the 6th and didn't cancelled until the 10th. So I suppose to cancel within 3 days of ordering the phone? The phone wasn't shipped until the 8th and I didn't receive the phone until the 10th. What should I do?|
|12-07-2012 09:57 AM|
|trip1eX||Just got a past due notice from AT&T for $9 for my no contract iphone that never had service.|
|11-26-2012 11:39 PM|
I also got a letter from ATT.
"Regretfully, we have canceled your Wireless service because your account remains unpaid. Our records reflect an unpaid balance of $410.XX. If your account remains unpaid, AT&T may be left with no alternative but to refer your account to a collection agency. This may result in a negative reference on your credit report if the past-due amount remains unpaid.
If you have already made your payment, please disregard this reminder. For your convenience, you may also pay by major credit card, debit card or electronic check by calling 1-800-947-5096. "
l called and the same story again...same old BS. Then...how much did you pay. Those morons can only tell if the price of phone is x and if x is less than what they think, it is under contract. Now I have a case number and they will call in 3 days. I am really pissed with their no commitment prices. It would be better if I would have bought from Ebay.
|11-21-2012 01:58 PM|
|venus123||I got the bill for $44.05 and had to call customer service and to clear out the balance. Got an email confirmation after the CSR cleared it to $0.00.|
|11-19-2012 08:50 AM|
Yep, I recommend to everyone to call 1-800-947-5096, enter the mobile # they assigned you, and press 1 to see if there's a balance. I bet their automated system didn't cancel out most people correctly.
I just called again today, and was able to verify that the CSR I talked to last week was indeed successful in clearing out my balance to $0.00.
I think I am finally done with this deal!
|11-19-2012 08:12 AM|
I can confirm that I just got charged for the same amount too.
This is madness!
We bought a non-commitment phone and we called to cancel. What more do they want from us?!
|11-15-2012 12:30 PM|
I got a voice mail today from AT&T telling me to call customer service regarding my account. When I called, she said that I owe $46. I confirmed with her that I canceled within 3 days and she transferred me to a different department.
I told him that I bought the iphone full price with no commitment, never activated and cancelled within 3 days. He agreed that I shouldn't get any charges. That department was going to transfer me back to the customer service department until I told him that I was just transferred from there. Then he talked to his supervisor and it's all cleared now.
Wait a pain!
|11-14-2012 08:36 AM|
I didn't get the email, but that made me think that something didn't go quite right with my cancellation either. So I called the # 1-800-947-5096. It's an automated system. I entered the phone # of the acct I cancelled and pressed 1 for Billing. The voice told me I owed $47! So I pressed 0 to speak to a CSR and she told me I was charged for activation and "added features", whatever that means. I explained the website said, and I was also told, by two other CSRs that I would not have to pay activation or any other fees if I cancelled within 3-days. She confirmed that I ordered on the 8th and cancelled on the 10th, so she said she couldn't do anything because she was a collections CSR and I'd have to speak to someone in Customer Care. She forwarded me to Customer Care and that CSR told me I shouldn't have been billed and it looked like something failed in the automated system that should have credited my account upon cancellation. She said she's informed a manager that I need to be credited and that I will receive a bill for $0.00.
Ugh, what a headache, but definitely call to get it straightened out so it doesn't ding your credit.
I will probably check back next week with the automated system to make sure my balance is $0.00 since I don't exactly trust AT&T's processes!
You can call 1-800-947-5096 to check with the automated system to see if there is a balance on your account, but don't bother talking to the collections CSR. They can't do anything. Just hang up and call Customer Care directly.
|11-13-2012 07:45 PM|
Regretfully, we have canceled your Wireless service because your account remains unpaid. Our records reflect an unpaid balance of $135.98. If your account remains unpaid, AT&T may be left with no alternative but to refer your account to a collection agency. This may result in a negative reference on your credit report if the past-due amount remains unpaid.
If you have already made your payment, please disregard this reminder. For your convenience, you may also pay by major credit card, debit card or electronic check by calling 1-800-947-5096.
Did anyone get this type of email?
|This thread has more than 15 replies. Click here to review the whole thread.|