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|Topic Review (Newest First)|
|12-06-2012 08:25 AM|
groupon and whoever this company that supplied the cups really suck. my call to their CSRs 2 weeks ago resulted in them saying that my remaining cups were still shipping. so far, nothing which means it's nothing but a bunch of lies.
their order tracking system sucks and this experience with them overall has been horrible. i do not recommend dealing with groupon for any deals involving physical merchandise like this.
|11-23-2012 01:54 PM|
|Kerroj||Received refund today for broken mugs on my credit card.|
|11-19-2012 10:22 PM|
|Kerroj||Received an email today from Groupon indicating that they received my broken mugs at their return facility and that a refund is being processed..|
|11-16-2012 10:05 AM|
good idea. thanks for the number. the CSR made it much easier than filing one of their emails/contacts.
got it done in about 5 minutes .. she was really nice about it.
- refunded for 1x order to my CC
then for my other order, she made an offer to refund 3x as GROUPON bucks (for the broken cups). took that offer as it gave me about 20 extra on top (groupon bucks).
didn't make any mention about sending the cups back .. so i'm not hassling with that and i guess they don't want to deal with it as well.
|11-16-2012 09:20 AM|
this company/supplier that worked with groupon for the deal is absolutely amateurish. I ordered 14 cups from them of 3 different teams.
- first team shipped ok (jets, go figure)
- 2nd one -- shipped the wrong cups to me
- 3rd and most important -- they shipped me 5 cups on a single tracking number. i just opened the box and 3/5 cups is broken. i even cut myself on one of them taking it slowly out of the box.
the other half hasn't shown up yet ... the groupon csr said it 'should be shipping soon' but there's no tracking number (their order system shows my cups were all fulfilled).
the packaging on all 3 boxes is different. even so, they used some thin bubble wrap and no styrofoam peanuts in the box (the boxes are tight).
from the groupon csr response, they're not replacing any of the cups if they're broken or incorrect. I'm so livid right now that I may just file a CC dispute and not even return any of these boxes to them (if i'm not getting the correct cups -- i'm not wasting my time going to the postal service for them, imo).
|11-14-2012 05:29 PM|
Well, my tracking number never worked, but I got my mugs today.
Amazingly, they are fully intact. They had the same crappy packing material as everyone else, I guess I got lucky. You just can't stop the Niners...
|11-14-2012 03:42 PM|
My mugs just arrived. Broken. Glad I'm not alone.
EDIT: Just spoke with Groupon. They told me to hang on to the broken mugs and they'd issue a full refund (gee, thanks!)
1-8777-788-7858 for anyone who wants to speak with a human.
Attached a picture to show my great mugs completely shattered, much like the hopes of my teams season. Fitting, isn't it?
|11-14-2012 02:58 PM|
So i received my giant's mug today but I only got one!!
(i guess I should be happy though since it's not broken?)
WTH?? it specifically says 2 pack in the title of the groupon...$20 for 1 mug is a huge ripoff, I already emailed groupon and I'm waiting for a reply, I hope they can just mail a second mug out to me (and i hope it doesn't break)
|11-14-2012 02:12 PM|
|daledemp||I'll need a slick deal on glue now!|
|11-14-2012 09:53 AM|
|Big Smooth||Those of you that received mugs (or shards of mugs ), did your tracking number ever work?|
|11-14-2012 04:58 AM|
|Kerroj||Wow... I am so sorry I posted this "deal." Unbelievably poor (and stupid) shipping practices..|
|11-13-2012 11:18 PM|
They definitely did not pack these mugs securely. Three thin pieces of bubble wrap & nothing to divide the mugs from rubbing against and scratching each other.
|11-13-2012 08:49 PM|
|apeas2||Just received all 10 of mine (5 sets) completely smashed. Who was the idiot that thought shipping them with no packing material loosely in a box? I'm pissed. Came directly from Groupon. Crappy Company! Will call them tomorrow....|
|11-13-2012 04:03 PM|
|flolikewhoa||Just got my mugs. Both handles arrived broken. It was wrapped with three pieces of bubble wrap. Shame.|
|11-12-2012 11:32 PM|
|methedmann||Same here. No tracking info yet. Groupon sucks!|
|This thread has more than 15 replies. Click here to review the whole thread.|