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|Topic Review (Newest First)|
|04-30-2013 11:29 AM|
|BiG DoGN12||For those that haven't used your promotional code, it expires today. I wanted to get the kensington powerbolt duo car charger, but the qualifying one is about $28 while I can get the one with the iphone cable for $10. I may just get the kindle fire powerfast usb charger as a spare for my iPad.|
|04-17-2013 04:16 PM|
|tryanother||did you guys talked or live chatted? everytime i live chatted, they told me they have to send email to their promotion team, and of course, after that, i got routine "not qualified" email.|
|04-05-2013 10:20 AM|
phew, I feel like god now. Finally, after many years, I can make an Amazon Indian CRS issue me $100 credit.
It is even better than original deal where we can use credit to buy anything sold by Amazon.
|04-04-2013 02:28 PM|
Amazon Customer Services(USA) is great
|04-03-2013 07:11 PM|
|JumpJumpGang||Amazon customer service wins again. I got the $100 credit as well. Excellent deal!!|
|04-03-2013 06:00 PM|
|04-03-2013 05:05 PM|
Wow. It took me an hour on Live Chat with Satish going back and forth, but *finally*:
I suppose an hour or so was worth it to get the $100, but it really shouldn't have been necessary from the start!
|04-03-2013 12:55 PM|
|moogoo541||Got mine no tax either using promo code on accessories|
|04-03-2013 12:30 PM|
After showing her the page of the promotion and explains how it works. She went back to talk to her team lead for several minutes. And the conclusion of the "team lead" was that "You have to buy $500 worth of Kindle Accessories in order to get $100 back.You used the GC to buy diapers and that's why you are not eligible for the promotion." Not being able to make her understand that the T&C clearly says I don't have to buy $500 worth of Kindle Accessories, I asked her to transfer me to her manager. After several minutes, she came back and said her manager was busy but she has learned this is a known issue and a ticket has been sent to the marketing department to get a claim code sent to me.
Let's see what happens but this clearly shows that Amazon needs to either train their CSRs better or hire more qualified people who has the right attitude. It's really sad most of them assume it's the customers' fault and avoid any responsibility to the extent of inventing unconfirmed excuses.
|04-03-2013 08:17 AM|
Erica:Hello, my name is Erica. I'll be happy to help you.
Hi, Steven. Please allow me a minute or two to review your previous conversation.
Erica:Thank you for waiting.
I understand that you are concerned with the promotional code and I am sorry that you are not able to get the $100 back. No worries, I'll help you out with this.
Me:Thank you so much, but how?
Erica:You're welcome. Do you happen to have the order number for the gift card that you've purchased, Steven? I would love to check on it.
Erica:Thank you. Let me check on it real quick.
Thank you for waiting, Steven. I appreciate your patience with this.
We've checked on it and currently, we are not able to determine the type of gift card that was purchased. In this case, the best that we can do is to forward this issue to the correct department so that they may check on how the promo works and sort the best options to get you back on track.
I've checked on it as well and the other option that we have is to apply the $100 promotional certificate to your account to avoid any inconvenience. Would that work for you?
After chatted with 4 different CSs, Erica (from kindle team) solved my problem. Thanks Erica, and F**K the guy who made this promotion.
|04-03-2013 07:59 AM|
The product name is Amazon Gift Card - Print - Amazon Kindle Accessories
Look at the T&C Below and the attached picture. The product name is clearly
"Amazon Gift Card - Print - Amazon Kindle Accessories " regardless of the picture.
I am a Prime member and Amazon has been my primary source. If they try to use this trick on me I'll not renew my membership and spend my money elsewhere.
Denying promotional benefits using conditions not stated in the T&C is false advertising.
*Terms and Conditions
Receive $10 off a future Amazon.com retail order of qualifying Kindle Accessories when you purchase $50 to $99.99 in Amazon.com Kindle Accessories Gift Cards, or $20 off a future Amazon.com retail order of qualifying Kindle Accessories when you purchase $100 to $499.99 in Amazon.com Kindle Accessories Gift Cards, or $100 off a future Amazon.com retail order of qualifying Kindle Accessories when you purchase $500 or more in Amazon.com Kindle Accessories Gift Cards by March 14, 2013. Offer valid on qualified purchases of Amazon.com Kindle Accessories Gift Cards between March 1, 2013, and March 14, 2013, 11:59PM (PT). Purchases must be for at least $50-$99.99, $100-$499.99, or $500 or more in combined Amazon.com Kindle Accessories Gift Card value. Offer valid on Amazon.com Kindle Accessories Gift Cards by Facebook, Print at Home Gift Cards, or E-mail Gift Cards purchased on Amazon.com and, in the case of E-mail Gift Cards scheduled in advance, delivered before March 15, 2013. For qualifying purchases, a promotional code of $10, $20, or $100 will be sent to the e-mail address associated with the purchase by April 1, 2013, and is valid through April 30, 2013, 11:59PM (PT). One code per customer/primary e-mail address. Code may be applied only to qualifying Kindle Accessories sold by Amazon.com and does not apply to products sold by third-party merchants and other sellers through the Amazon.com site. Restrictions apply. See www.amazon.com/promos for complete details. May not be combined with other offers.
|04-03-2013 06:49 AM|
|04-03-2013 05:13 AM|
Edit: Is there any way to get any sort of satisfaction from Amazon? I spent $500 in hopes of getting the promotion -- $500 which would have been better spent on more important things (e.g., other slickdeals).
|04-03-2013 04:43 AM|
|04-02-2013 03:37 PM|
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